Reg. No. el [16388304] THIRD SEMESTER MBA UNIVERSITY EXAMINATION, NOVEMBER-2017 PRODUCTION AND OPERATIONS MANAGEMENT Time: 03 Hours Maximum Marks:100 SECTION - A 1, Answer 8 out of 12 Questions. 8x5=40 a. What constitutes “Operations” at (i) bank; (il) a retail store; (lit) 2 hospital (iv) a cable TY company? b. Define Operations Management and mention its performance objectives. ¢. _Discuss Delphi method in detail. d. Discuss the role of Materials manager. e. Differentiate between independent and dependent demand using examples f. What is the goal of line balancing? Defing cycle time. Mention the benefits of a good layout. Explain the different costs involved in inventory management using a graph. Find the economic order quantity, Total cost and the reorder point, given the following information Annual demand (D) = 10,000 units | Ordering cost (S) = $75 per order Annual holding cost (H) =, «$6 per unit Lead time (L) = Sdays The company operates 250 days per year. ji. Explain Method study in detail k, Assuming that the total observed time for an operation of assembling an electric switch is 1,00 min. If the rating is 120%, find normal time. If an allowance of 10% is allowed for the operation, determine the standard time. 1. List down various ways to improve Labour productivity. . Section - B Answer any 4 out of 6 Questions 4xi0=40 a, Productivity should be a concern of every business organization. How is productivity defined? 03 ii, What are the different types of productivity? 03 i. Mention the factors that affect productivity. 04 b, Differentiate between Product and Process Layout using illustrations. ¢. Discuss the importance of Wark Study. Explain in detail the steps involved in the work measurement. d. Define TQM. List the 7 Quality Control tools. Explain any two QC tools in detail | Poge 4 3e. Given the following load summary chart, design a layout on a 2x3 grid that will minimize nonadjacent loads. Department From \To a BT cy]. A =| 50 25 5 =| 26 | 400 c 10 * ; 75 D “| 40 [= Perera eof = The manager of the 1-85 Carpet outlet needs to be able to forecast accurately the demand for Soft Shag carpet (its biggest seller). If the manager does not order enough carpet from the carpet mill, customers will buy their carpets from one of the outlets many competitors. The manager has collected the following demand data for the past eight months. Demand for Soft Month | — Shag Carpet (1000 yd) ert 10 4 10 oS) af a} al ol cv) Compute a threé'month moving average forecast. for months 4109. : 03 Compute a weighted three-month moving average forecast for months 4 to 9. Assign weights of 0.55, 0.33, and 0.12 to the months in sequence, starting with the most recent month 04 Compare the two forecasts using MAD. Which forecast appears to be more accurate? 03 - Page 2 of 33. Case Study sample of 16 items for a list of 2,000 inventory items. SECTION - c 7 20 The following table contains figures on the monthly volume and unit costs for a random Trem Unit Cost Usage . . Kaa 70 200 ~K35 25 600 K36 36 150 Mio 16 35 M20 20 80 Zs 80 250 Fia 20 300 FOS 30 800 F99 20 60 Das 10 550 DaB id so | 52 15 10 057 40 120 ‘Nos. 30 40 POs 16 500 POS 10 30 Develop an A-B-C classification for these items, 12 How could the manager use this information to allocate control efforts? 04 Suppose after reviewing your classification scheme, the manager decides to place item POS into the “A” category. What would some possible explanations be for that decision? oa Page 3 of 3