Internship Report

On
Social Business Activities of Grameen Bank Ltd.

Submitted To:

Dr. Taslima Akther

Associate professor
Department of Accounting & Information Systems
Jagannath University

Submitted By:

Mampy saha
ID: M191630201319
Batch: 16th
Section: A
Program: MBA (Evening)
Department of Accounting & Information systems
Jagannath University
,

Date of Submission: 29.04.2021

 Letter of Transmittal

Date: 29.04.2021
To
Dr. Taslima Akther
Associate Professor
Department of Accounting & Information Systems
Jagannath University

Subject: Submission of Internship Report on Social Business Activities of Grameen Bank

Limited.

Dear Honorable Teacher,

With due respect, I would like to state shat, I am Mampy Saha, Bearing ID:
M191630201319, Batch: 16th, Section: A, Program: MBA (Evening), Accounting &
Information systems, Jagannath University.
Here is the internship report that I have completed as a part of fulfilling the requirement for
MBA (Evening) program. It is a great pleasure and privilege to present the internship report
titled Social Business Activities of Grameen bank Limited.
Thought-out the study, I have tried with the best of my capacity to accommodate as much
information and relevant issues as possible and tried to follow the instruction as you have
suggested. I tried my best to make this report as much information as possible. I sincerely
believe that it will satisfy your requirement. I sincerely believe that this report will serve the
purpose of my internship program.
I am grateful to for your guidance and kind co- operation at every step of my endeavor on this
report. I shall remain deeply grateful, if you kindly put some effort to go through the report
and evaluate my performance.

Sincerely yours.
Mampy saha
ID: M191630201319
Batch: 16th
Section: A
Program: MBA (Evening)
Department of accounting & Information systems
Jagannath University
 Supervisor’s Certificate

This is to certify that Mampy Saha Bearing ID: M191630201319, Batch: 16th , Section : A
Program: MBA(Evening), Accounting & Information systems, Jagannath University,
completed the internship report entitled on Social Business Activities of Grameen Bank
Ltd. successfully under my supervision in partial fulfillment for awarding the MBA
(Evening) degree. As far I know, she has prepared this report by herself and is not copied or
borrowed from anywhere without proper acknowledgement.

………………………….
Dr. Taslima Akther
Associate Professor
Department of Accounting & Information Systems
Jagannath University, Dhaka
Bank’s Certificate
 Student’s Declaration

I, undersigned, Mampy Saha, Bearing ID: M191630201319, Batch: 16th, Section: A,

Program: MBA (Evening), Accounting & Information systems, Jagannath University, would
like to solemnly declare here that an internship report on Social Business activities of
Grameen Bank Limited has been authentically prepared by myself under the supervision of
Dr. Taslima Akther, Associate Professor, Department of Accounting & Information
Systems, Jagannath University. .

While preparing this internship report, I did not breach any copyright act intentionally. I am
further declaring that, I did not submit this report anywhere for awarding any degree, diploma
or certificate.

..........................
Mampy Saha

ID: M191630201319
Batch: 16th
Section: A
Program: MBA (Evening)
Department of Accounting & Information Systems
Jagannath University
Placement Letter
 Acknowledgement

At the very beginning I would like to express my deepest gratitude to Almighty God for
giving me the strength and the composure to complete my MBA (Evening) program and
prepare this report within the schedule time.

Then, First & foremost , I would like to express my indebtedness and deep sense of
gratitude to my honorable supervisor, Dr. Taslima Akther, Associate Professor, Department
of Accounting & Information Systems, Jagannath University whose scholastic
supervision ,kind and sympathetic guidance, warm advice and encouragement have enabled
me to materialize this report successfully.

I would like to express my sincere gratitude to all executives, officers and employees of
Grameen Bank Limited, who had responded cordially to meet my needs relating to the report
and gave me feeling that I am not alone in this great responsibility, I like to mention the name
of them, Ms. Tasmina Rahman, Deputy General Manager- Monitoring Department, Grameen
Bank ,A.S.M. Shahidul Haque, Program Officer – Monitoring Department, Grameen Bank ,
Shaila Islam, Executive – Social Business Department, Grameen Bank .

Without their effort, it would be impossible to bring this report to the light.
I shall never forget the help from some book, term papers, journals etc., above all I really be
indebted to authors of these works.

I am grateful to my beloved parents, friends and well –wishers for their inspiration that lead
me to go ahead.

Finally, I thank all the persons who have directly or indirectly contributed in preparing this
report.
 Executives Summary

An internship is very important & essential for acquiring through learning and spreading the
scope of knowledge. I have done my internship program in grameen bank Limited.
This internship report is aimed at providing a comprehensive picture to the areas of social
Business activities of Grameen Bank Limited. The report has been divided into seven parts.
These are: Introduction, Job description and practical learning during the internship period,
Organizational Background, Theoretical aspects of social business Activities, Impact of
Covid-19 on the social Business Activities, Analysis & Findings, Limitations,
Recommendations and Conclusions, Bibliography.

Grameen Bank Limited is a microfinance organization and community development bank

founded in Bangladesh. The Grameen Bank is a self-sustainable microcredit institution that
helps to alleviate poverty by offering small loans to the poorest people in Bangladesh. The
Bank aids poverty reduction by targeting villagers who are victims of debt cycles created by
village loan sharks and overlooked by commercial lenders. However, village loan sharks are
only one of Bangladesh’s underlying causes of poverty that include:
 Natural disasters – earthquakes, typhoons and cyclones regularly occur.
 Ineffective and corrupt governance
 Lack of infrastructure, education and health programs.
The main objective of Grameen Bank is by providing Comprehensive Financial Services,
Empowering the poor to realize their potential and break out of the vicious cycle of poverty.
The broad objective of the study is analyzing the “Social Business Activities of Grameen
bank”. The Social Business Activities of Grameen Bank has two types of present day world:
1 “Companies that focus on providing a social benefit rather than on maximizing profit
for the owners,
2 Profit- maximizing businesses that are owned by the poor or disadvantaged
Grameen Bank, s several branches, does these social business activities vastly. I
mention the overall operating procedure of social activities of Grameen Bank Limited.
I also mention the findings of my report and describe the recommendation to
overcome the limitation.
I have taken all the reasonable care to ensure the accuracy & quality to make the report
standard. And I believe that it has included all the necessary information to be relevant.
 List of Abbreviation

BD Bangladesh Bank

GB Grameen Bank

SB Social Business

MC Micro-Credit

PR Poverty Reduction

RCI Restriction of collection of Information

STA Short Time Allocation

DI Data Insufficiency

LR Lack of Records

CS Connectivity with Study

HR Human Resources

CRM Customer Relationship Management

QA Quality Assurance

GDP Gross Domestic Product

OMB Office of Management and Budget

API Application Programming Interface

WBS Work Breakdown Structure

GAO General Accounting Off

NGO Non- Governmental Organization

 List of Tables

Description Page No.

Table 01: Corporate Information Of Grameen Bank 15
Table 02: Information About Mirpur Branch 16
Table03: Comparison Between Social Business, Pmb And Not-Forprofit 21
Organizations
Table 04: Social Business Companies In Grameen Bank Facts And Social 32
Impacts
 List of Figures

Description Page No.

Figure1: Organizational Hierarchy 12
Figure 2: Components of Traditional business models 26
Figure 3: Grameen Veolia Water Limited 37
Figure 4: Water Production & Distribution 38

Table of Contents
 Description Page No.
Letter of Transmittal i
Certificate from Supervisor ii
Certificate from Bank iii
Student Declaration iv
Placement Letter v
Acknowledgment vi
Executive Summary vii
List of Abbreviation viii
List of Table ix
List of Figure ix

Chapter -01
Introduction
S.L Description Page No.
1 Introduction 01-03
1.1 Background of the study 4
1.2 Objective of the report 5

1.2(i) General Objective 5

1.2(ii) Specific Objective 5
1.3 Scope of the report 5
1.4 Summary of the Report 6

Chapter-02
Organizational Background
S.L Description Page No.
2 Organizational Background 06
2.1 Overview of Grameen Bank 07

2.2 Objectives of Grameen Bank 08

2.3 Mission of Grameen Bank 08
2.4 Vision of Grameen Bank 09
09
2.5 Organizational Structure   
 10
2.6 Grameen Bank Methodologies
2.7 Company’s Value 11
2.8 Organizational Hierarchy   12

2.9 Corporate Information 13

2.10 Branch Where I Worked At A Glance 13

2.11 3.11 Different Department At Grameen Bank Head Office 14

Chapter-03
Job Description and Practical Learning during the
Internship Period
S.L Description Page No.
3 Job Description and Practical Learning during the internship period 15-21
3.1 Practical learning during the internship period
3.2 Job Description
3.3 Learning about social business:

Chapter-04
Theoretical Aspects of Social Business Activities of Grameen Bank
S.L Description Page No.
4 Theoretical Aspects of Social Business Activities 22-38

4.1 what is social Business 23

4.2 Types of social Business 24
4.3 Social Business verses Profit Maximizing Business (PMB) and Not- 25
for-profit Organizations
4.4 Seven Principles of Social Business 25

4.5 Components: Social Business Model vs. Traditional Business Model 26

4.6 Implications of Social Business for Social Welfare 27

4.7 Concepts of social business activities of Grameen Bank 28
4.8 Types of social business activities of Grameen Bank 28

4.9 There Are Various Examples Of Social Business Activities In 29

Grameen Bank
4.10 There Are Some Programs Which Are Engaged In Social Business Of 31
Grameen Bank
4.11 The 16 Decisions Of Social Business Activities Of Grameen Bank 34

4.12 Social Business in Bangladesh 35

Chapter-05
Impact of Covid-19 on the Social Business Activities
S.L Description Page No.
5 Impact of Covid-19 on the Social Business activities 39-48

1 What Is Covid-19 40

2 Statistics of Covid-19 Information 41

3 Latest Covid-19 Information In Grameen Bank 41

4 Covid-19 Impacts In Social Business Activities Of Grameen Bank 42

Chapter-06
Analysis & Findings
S.L Description Page No.
6 Analysis & Findings 49-51

Chapter-07
Recommendation, Limitation & Conclusion
S.L Description Page No.
1 Recommendation 52- 54
2 Limitation 55-56

3 Conclusion 57

1 Bibliography 58