QUARTER 3_ TASK 1:

1. Using a computer/cellphone with Internet service, follow the given

URL:
http://www.youtube.com/watch?v=9w1MJnz-vbg

2. Watch the video presentation on Youtube carefully.

3. Take down notes as you watch. Gather data on the following:

a. Why do Filipinos go to the call center industry?
_______________________________________________
_______________________________________________
____________________________.
b. What are the perceptions of the different call center agents
interviewed regarding their work?
_______________________________________________
_______________________________________________
____________________________.
c. What are the effects of their call center culture on their
personal lives?
_______________________________________________
_______________________________________________
____________________________.
d. What are the advantages of the Filipino call centers compared
to their competitors?
_______________________________________________
_______________________________________________
____________________________.
e. What is the implication of the BPO industry in the Philippine
Economy?
_______________________________________________
_______________________________________________
____________________________.