1.

Chose any transformation process that you are familiar with and then identify input
(material, information and/or customers). Does the process change more material,
information or customers?
2. Choose any company that you are familiar with, then position the company’s operations
based on the following four V's:
 Question 1

1. Transformation process of development service of building company which is PT. Tata

Bumi Raya.
❖ Material input : Service of build a building, workers, and equipment of building.
❖ Information : Give advice of development building with experienced contractor.
❖ Customer : Someone or company who wants to build of building.
❖ Output : Building that are finished and ready to be occupied.
“The most process transformation of this company is service.”.
 Question 2

Volume : The volume is high because the company gives a service, which is almost
involves the workers
Variety : The variety of this company is high, because the company produce
another outcome of service of equipment of development tools.
Variation in demand :The variety in demand of this company is high, because customer
can request another service that will be give.
Visibility : The visibility of this company is low because customer can’t see how
company give that service. But, customer can see result of that service.

Thank you