Slide 3:

Our Leader: Chanda Kochhar (Former MD And CEO ICICI Bank)

Leadership Style:

She displays the characteristics of a Transformational Leader.

She transformed ICICI from a corporate bank into a retail bank.

Set up the retail-banking division for ICICI and grew it substantially.

She headed the newly formed infrastructure industry group of ICICI bank, which aimed to create
dedicated industry expertise in the areas of power, telecom and transportation and joined the corporate
side of the bank

She also handled the strategy and e-commerce divisions of ICICI bank. under Kochhar’s leadership, ICICI
Bank started building the nascent retail business in 2000 focusing largely on technology, innovation,
process engineering and expansion of distribution and scale.

Her leadership qualities grown with the bank’s growth. And It was her leadership traits which made the
ICICI bank the 'Best Retail Bank in India' for five consecutive years.

Slide 4:

Major Changes:

In the 2008 Lehman Brothers crisis, ICICI found itself in the middle of the catastrophe. It tore up the very
ICICI structure she grew up with.

Then she identified the three C’s which were the heart of the problem and worked on it. Those 3 C’s are
:-

a) Poor Composition of Low-Cost Deposits (CASA);

b) Bad Credit Quality;

c) Capital Conservation.

She decided to open a commercial bank for the private sector.

She transformed the bank from a product centric mode to a customer centric one.

She was also one of the bankers who came up with electronic banking and installed 2000 ATM machines
all over India.

She moved from corporate banking to retail banking as the Customer Credit market was still very new to
India in order to handle 50% of the business.

In 2000, she decided to keep the bank open for twelve hours in a day when other banks were open for
four to seven hours a day.
Slide 5:

Qualities Displayed:

Clear Vision: - She has a clear vision as to where she wants the company to be and where she is headed
with the company.

Decision Making: - She makes all the important decisions for the organization and also involves her
employees in the decision-making process.

Optimist: - She does not shriek away from challenges and believes that new entrants cannot disrupt the
daily operations.

Handling criticism: - She single-handedly handled all the criticism from the typical male chauvinists of
the banking sector for her radical reforms with immense dignity.

Adaptive: - She continued to grow and learn rather than believing that she knew it all. She reinvented
herself by moving from corporate banking to Retail banking and then to international banking.

Work-Life balance: - She also has a balance between her personal and professional life.

Slide 6:

Fall And Failures:

In 2016, by a blog post whistleblower, Arvind Gupta accused Chanda Kochhar of conflict of
interest and corporate misconduct while sanctioning loans to the Videocon group. Considering the
gravity of the issue Chanda Kochhar was removed from the bank and was asked to return the bonus
of the last 9-10 years that she received from the banks. ED summons Chanda Kochhar, his spouse
Deepak Kochhar and VN Dhoot in ICICI bank & Videocon loan case. Several rounds of
questioning and trials confirmed the violation of the code of conduct by Chanda Kochhar.