Professional Documents
Culture Documents
1. Receive calls
Greet/Salutations Good morning/Good
afternoon/ Hello
Identify company Bell Company
Offer Help May I help you?/ How
can I help you?
I'm sorry, but she's not here right now. If you give me your name and number,
I'll ask her to call you as soon as possible.
I'm sorry but he's in a meeting now, if you give me your name and number, I'll
ask him to call you back.
B-Transfer a call
Just a moment please, I transfer your call to Mr. X – or someone who can help
you
Just a moment please, I will connect you.
Just a minute, please, and I'll get him
I'm sorry, but he is on another line now, Can you please hold?
B- Setting an appointment
I'm calling to… meet you to discuss your new product line…
I'm calling about… giving you a tour of our factory.