Iney M Re , INTERNATIONAL [>)h gfe), BAUR aTeices Basics Updated for the international marketplace David Grant and Robert McLarty OXFORDBasics Updated for the international marketplace David Grant and Robert McLarty Additional material by Steve Pawlett OXFORD ‘UNIVERSITY PRESShae ae) CR CL EU mca) Away on business 41.1 People in business 2.1 Choosing a hotel 3.1 Finding your way Grammar Grammar Grammar Simple present of be There is / there are The imperative Simple present affirmative form Keaarailn Prepositions of location and motion Vocabulary Hotel facilites and services Vocabulary Daily activities Word chains Maps and dinections Communication skills Communication skills Communication skills Introductions. ‘Making a hotel reservation Giving directions Company profile Making polite requests Formal and informal letters Pronunciation Pronunciation ‘Advice to travelers: Alphabet: Contrasting sounds: /0/ and /5/ Pronunciation Contrasting sounds /1/ and /i/ 1.2 Talking about your 2.2 Flying out 3.2 Going out ‘company. Grammar Grammar Grammar Simple present questions and Saying the time Like and would tike negatives Distance and frequency: How for / play / do / go + -ing Vocabulary a olen Vocabulary Nationalities Vocabulary Free-time activities Word famities Plane travel ‘commusteation fe Communication skills Communication skills Inviting Giving basic personal information Reserving a flight Telephoning 1: Getting through Socializing provunclacse Making arrangements asco Le stay ayes (Cardinal numbers Pronunciation Pronunciation Linking sounds Word stress 1.3 Company facts and figures 2.3 Arriving 3.3 Eating out Grammar Grammar Grammar Simple present review Countable and uncountable nouns 1 Countable and uncountable nouns @ Vocabulary eaten Vocabulary Word families ‘Haverin AUR Seas ae ease Food and restaurants Lobe Veonaury: Communication skills Communication skits eases Ordering in 2 restaurant Company organization Mind maps Recommending and suggesting | Presentations 4: Presenting a company Communication skills pionilnelatien Making polite conversation | Weak forms of do and does Socleing) 2 Contentsita Unit 5 aS STS DL, Dae) lcd Arrangements a —_— 4.1 Meeting new people 5.4 Current activities 6.1 Dates and schedules Grammar Grammar Grammar ‘Simple past: regular forms: Present continuous Present continuous for future Simple past of be Simple present vs. present continuous Vocabulary Vocabulary Vocabulary Speaking and writing dates Time expressions Company activities ‘Commintesttoniabilla Communication skills Communication skills ‘Making arrangements Welcoming visitors Describing company projects Pepa Pronunciation Pronunciation Ordinal numbers Weak forms of was and were Weak forms: Final -ed in past simple 4.2 Reporting on a trip 5.2 Company developments 6.2 Getting connected Grammar Grammar Grammar ‘Simple past: irregular forms Present continuous vs. simple past Present continuous for future review: Vocabulary Vocabulary Vocabulary Verb and noun collocations Describing trends Telephone expressions Itineraries Graphs and charts ‘Comrauntestions Se Communication skills Communication skills Telephoning 2: Taking and leaving ‘Writing an e-mail of thanks Presentations 3: Referring to visual messages Exchanging datebook information aids Pronuneletlon Pronunciation Contractions Word stress ee pce 4.3 Describing company 5,3 Personal developments 6.3 Arranging to mes structure Grammar Grammar Grammar Simple present review What is. ike? How about ...? / Could we. Vocabulary Vocabulary inlaid (a obs Descriptive adjectives Vocabulary Company structure Caer Time expressions Communication skills Exchanging personal news Anno = Se sea Presentations 2: A tour of your Talking about a trip Communication skills company Making and changing appointments Accepting and refusing Confirming Contents 3lias Sa a) Describing and comparing ff Life stories PESO crm led 7.1 Comparisons and contrasts 8.1 Success stories 9.1 Making decisions Grammar Grammar Grammar Comparative and superlative forms Simple past review Wills. present continuous Mocabutany Time expressions Can T and Should I for offering to help Descriptive adjectives Past passive VecrbOlan) Communication skills Vocabulary Business conferences Comparing lifestyles and routines Maritaattes Communication skills maweation Communication skills Arranging a schedule Describing other people's lives Allocating tasks Weak forms using /o/ Pronunciation Contractions in the future 7.2 Describing products 8.2 Making money 9.2 Thinking ahead and services Grammar Grammar Gramma) Simple present passive Past tense review Will for predictions Sequence linkers Vocabulary First conditional sentences Vocabulary Financial vocabulary Vocabulary Customer service departments Collocations ‘Advertising and marketing Communication skills Communication skills ‘Communication skills Describing processes Dealing with numbers ‘Comparing product features Prenuneieon Predicting future events Numbers Pronunciation Contractions of auxiliaries 7.3 Evaluating products 8.3 Company history 9.3 Complaining and apologizing Grammar Grammar Grammar How .. is it? Past passive and past active question Il. Is made of. forms Waele: Vocabulary Vocabulary Customer problems and solutions Dimensions and specifications Company history Catalan ean Communication skills EI) Complaints and apologies Meetings: Exchanging opinions Communication skills Spoken and written complaints Presenting the history of a company 4 ContentsUnit 10 tae ee tae CE aL cet TBE Co) RRC RCs 10.1 Suggesting and 11.1 Recruiting processes 12.1 Changing careers recommending Grammar Grammar Grammar Should + infinitive Verb + ing Tense review How / What about + -ing? berets) ocatalen Vocabulary Personal qualities Employment Managing a small business Job advertisements couuniicition Ale Communication skills Communication skills Job hunting aking suggestions Job application process panaeistian Giving advice Talking about tikes and distikes Waa ee 10.2 Responsibilities 14.2 Applying for a job 12.2 Work environments and regulations Grammar Grammar Grammar Modals of obligation and permission Present perfect and simple past Too and not enough Vocabulary Vocabulary. Vocabulary Company requlations Résumés Computers ContuunteeHen Hills Cover letters Vocabulary recording techniques Describing advantages and Communication skills Communication skills disadvantages of jobs Writing a résumé Describing working life 10.3 Checking and correcting ‘11.3 Staff profiles 12.3 Saying goodbye information Grammar Grammar Grammar Can T..2 Present perfect and simple past Functions review Would it be possible ..? Finished and unfinished time Reale Vocabulary Vocabulary Social and work situations Ordering and supplying goods Staff movements Conmaunicnson alle Communication skills Communication skills Saying goodbye Negotiating prices Expressing preferences Garfying information Presenting facts and figures Letter writing Pronunciation Contrastive stress Contents 56 You and your company Lorella Braglia is a designer. She lives in the North of Italy between Milan and Bologna, Her company makes clothes, which sell all over the world, ‘Two journalists are talking about Lorella, Listen and write down the information, Name Nationality Home Age Company... Job Languages Listen again, Complete these sentences. 1 Her name Lorella Braglia. 2. She .\advd.oin Reggio Emilia, 3 She wdsiinw a designer. 4 She for Dielle, 5. Her husband .s2... the marketing director. 6 They talian. 7 They! English and Italian, 8 They s2ucse?together. Aska partner these three questions. Write down the answers. Then ask other people. Name. Nationality Job Now tell the class about the people you talked to. eg. Her name is Gabrielle. She is Prench. She isa teacher.LANGUAGE NOTE 1G Reading @ Look at the article about Lorella Brag Dielle Lorella Braglia main designer. Her husband, Danilo, #4.1%a\iut company as marketing director, Lorella Ai collections every year and P. in London, Paris, and New York. 2 Raiteaener 5 everything in Italy, and the services of seventy workshops in and around Reggio Emil 4.4) ® 100,000 units per year. Lorella and her husband 9 in a house in the center of Reggio Emilia, not far from the offi 20 not often there because they both weekends they fa. restaurants with their children. The verb be 1 The verb be is irregular and is often contracted. We use it to talk about age, nationality, job, and status, Im (Tam) Ttalian, She's (she is) married. You're (you are) my manager. They're (they are) German. He's (he is) thirty. We're (we are) both engineers, 2 To make a question with the verb be, we invert the subject and the verb. ‘Are you @ manager? Yes, Lam. Is she American? No, she isn’t. What is his job, and where is he from? He is a designer. He's from Greece. Complete the article using the verbs in the box. The first letter of each verb is given. makes designs has eat tive works do. is produces. travel presents. plays uses. «are play. Juin 1 the founder of Dielle, and also the L6bhidns 1 a lot. HOY 22 yoga and Danilo (2.2 14 golf together and £ Q.13 @ Listen to the first part of the passage (up to 8). How is the final s of the verbs pronounced: /s/ 2/0 /i2/? Jsf as in likes: Ja as in plays 112) as in uses Listen again and check. Read the passage aloud, paying particular attention to the pronunciation of the verb endings. You and your company 7LANGUAGE NOTE Pronunciation () 1.4 @ Listen to the alphabet in English, Write the letters in the correct sound groups, asin the examples. Jet fil lel lou! sad tw far! A e f ° £ a R # 6 te @ Listen again and check your answers. Practice saying the letters aloud, © Work with a partner. Spell your company’s or school’s name, your town, and your address, © Now say the following. What do the letters stand for? seu; DvD MBA Qe. v” @ fl Speaking 1.6 @ Listen to this interview and complete the notes below. Listening Qs Q1.7 @ Listen to the following questions and reply. eg. What is your job? Tima 8 You and your companyLANGUAGE NOTE Meeting someone for the first time 41 Introducing yourself Let me introduce myself, My name's... Pleased to meet you. Hello, Ti. ice to meet you. Hi, my name's... . What's your nome? My name's... . Nice to meet you. 2 Introducing another person Let me introduce you to .. Wice / Pleased to meet you. This is my colleague ... ice to meet you. Likewise. 3. Other questions Where are you from? Tim from ... (but I workin.) What do you do? Tim a... How about you? Who do you work for? work for a « And you? listening (18 Rusa (one) @ Sally Kent is the editor of Business Monthly magazine. She introduces Jim Hastings to two other people. Listen and fill in the blanks in the table below. A 8 c D | Sally Kent Jim Hastings Victor Sanchez | Akiko Takajima | | British | American Chilean d 6 editor [J eeketinare Business Monthly © What expressions do A, B, in the blanks. D use to make introductions? Listen again and fill A: Vietor, -v-ne«! you to my colleague Jim Hastings. Bs P NICE 10 wesnan YOU. CHE Jit, sn B: Do you work here, Victor? G No, [ work for IBM. I'm a consultant. y colleague Akiko Takajima, : Nice 2 ING wines 7 , Akiko, Where are you from? I'm from Osaka, in Japan. : Where do you work? I work for IBM in Singapore. Pm a And you? sud here at Business Monthly. Sally's You and your company 9Vocabulary listening = Qs @ 10 You and your company Here is some information about Nokia, the Finnish telecommunications company. Complete the sentences with the words below. Use the pictures to help you. Nokia across the Globe Gall cia iv con ff cnr 1.000 varie t ‘customers in 130 countries competitors markets product~ employees factories customers sales hheadquarters- 8 Jim Hastings has an interview with a senior manager at Nokia, Listen and complete the information below. Burope is one ofthe company’s major Sony Eriesson is one ofthe main ‘They have ‘The company has more than 51,000 35:4 ‘The Nokia HS-3W Bluetooth Headset is a very successful Nokia has of Nokia are in Helsinki in China are very high. in eleven different counties. in the world. hh in at least 130 countries. Company Nokia Activity Headquarters .. Research center Employees Languages Major markets. Main competitors AdvertisingLANGUAGE NOTE Speaking Listen to the interview again, Complete the questions below. ‘What It produces and sells mobile telephones. Where avn ‘The headquarters are in Helsinki. seems MANY About 51,000. What eo ss mansoni the company? Finnish. And English, of course swe your biggest markets? China, snnne JO YOU On TY, in magazines, and on buses Simple present questions and negatives 1 To make questions and negative sentences we use the auxilary do / does. Where do you tive? Live in Tokyo. I don't (do not) live in Osako. When do they finish work? They finish work at 12:00. They don't (do not) work in the aftemoan. Do you live here? No, I don't. Do you speak English? Yes, Tdo. 2 We use does for the third person (he, she, or it). What languages does she speak? She speaks Finnish and English She doesn't (does not) speak Spanish, Does he smoke? Yes, he does ‘Does she work with them? No, she doesn't, @ Work in pairs. Student A, look at File I on page 151, Student B, turn to File O on page 152. Ask your partner questions and complete the table below. Guess the name of your partners company. Business area Employees | Location Products @ Ask your partner the same questions about the company where he or she works. Write a short description of this company. Then report back to the rest of the class. You and your company 11D Vocabulary @ Here are some facts about Nokia, Complete the sentences with the correct words. 1 Nokia ‘on buses in China. advertisements / advertises Nokia has on buses in China, 2. Nokia wu the HS-3W Bluetooth Headset. products / produces ‘The H$-3W Bluetooth Headset is one of Nokia’ sisi 3. Nokia sue lot of telephones in China, sales / sels Nokia has large ohina, 4 There are 51,000 .. The company 51,000 people. 5. Sony Ericsson is one of Nokia's... competitors / competes Nokia ...2s:snnesee With Sony Ericsson in the mobile employees / employs phone market 6 ‘Texas Instruments is one of Noki “Texas Instruments jn ws. Nokia with parts for mobile phones. = suppliers / supplies Write similar sentences about a company you know using the words in @. Complete the table of word families. Verb | ~ | Person ] sell | sales owes _| compete competitor competitive prices advertising advertiser advertising este advertisement | campaign employ employment Fite self-employed ae employer “i |” produce product producer productivity rate | productivity GB Pronunciation @ Look at the table below. The items in the first column are typical of a particular country. Complete the table with the correct countries and nationalities, as in the example. Nationality Champagne ‘ 7 Carnival vsnaes | Brazilian, Pasta The Great Wall Kathmandu Kangaroos BMW car Sony Paella 10 Tequila 12 You and your companyGi Listening 1 Speaking Q110@ one e Now listen and check your answers. Pay attention to the pronunciation. Listen again and put the words in the correct column according to the stress pattern. e e oe e090 coe oto France Brazil Daly Brazilian French sass Later on in his interview, the manager talks about his free time. Listen and. complete questions 1-5 below. Listen again and write down the answers. 1 What / weekends? J often 2 What / there? Ts, 3 Who / with? My 4 Where / swim? In 5 What / evenings? I OF ‘Ask a partner similar questions using the words below and the question words What? Where? Who? Why? When? 1 weekends... 2 evenings 3. on vacation ‘Work with a partner. Take turns talking for 60 seconds. Talk about your name, your town, your job, your company, your hobbies. Use the expressions below ‘to help you. My name is. I'm Isa town / city in the north / south / east / west of rma I work for. In the evenings / on the weekends, I Now tell the class what you know about your partner. e.g. His / her name is . He /she's.. You and your company 13ntations4 i do and does BY Vocabulary @ Say these numbers. Then try to match them seh ra 3 tt, 432 33,418,000 1,156,433 1280 75,000,000 1. the price in dollars of The Portrait of Dr. Gachet by Vincent Van Gogh 2 the average daily sales of The New York ‘Times newspaper 3 the length in meters of the Golden Gate Bridge in San Francisco 4. the population of Tokyo in 2000 5. the number of Metro stations in Paris © Here are some facts about Yum! Brands, the parent company of Pizza Hut, Kentucky Fried Chicken, and Taco Bell Use the words in the box to complete the sentences. revenue employs market share located products subsidiary competitors outlets. 1 The headquarters of Pizza Hut, Inc. are .. Kentucky. 2. Their range of... chicken, and hamburgers. in Louisville, cludes pizza, pasta, salads, tacos, fried 3. The company ... 840,000 people. 4 Yum! Brands’ is more than $8.3 billion. 5. Their main are McDonalds and Little Caesar's. 6 They have .. .».in most large towns in the world. 7 Pizza Hut is a of Yum! Brands. 8 Pizza Hut’... is around 40% in the US. B Listening (}.1.12 @ Listen to the short presentation on Yum! Brands. Are these statements true (T) or false (F)? ‘The talk isin four parts. nn Yam! Brands is part of Kentucky Fried Chicken, Yum! Brands is in over 85 countries in the world, Dominos is a competitor of Pizza Hut. Multi-brand restaurants made $3 billio 14 You and your companyLANGUAGE NOTE @ in the talk what do these numbers refer to? Listen agai the numbers with the correct information on the right. and match Pacifi international sales t share iut mar 1.13 ® Listen to these extracts from the presentation again and fill in the blanks. 1 Hello, everyone. My .. . is Sarah Williams. 'm here to a brief presentation on our company's sales figures and for the future. 2. First, PM give you aM snesnnennen OF the sales results, ‘Then I'l... our brands’ market share. ‘ PI discuss future growth drivers with the numbers. Td like to .. any «. 2 3 Let's .« our growth drivers. 5 Doyou.. Giving a talk 1 Greeting the audience Hello, everyone. Thank you for inviting me. Good morning, ladies and gentlemen. I am happy to be here today. 2 Presenting the structure of the talk Tim here to tatk about / give a presentation on ... The subject of my talk is... First Then Twant to talk about / give you ... Finally 3. Introducing each point OK, Let's start with .. Now we come to .. Finally, let's look at / talk about ... 4 Ending To conclude ... Thanks for listening. Do you have any questions? You and your company 15Reading © Look at these notes on Swiss watch manufacturers the Swatch Group. Swatch Group = group of 18 watch conpanies 2. Saatch - quarts mechan - only 6 parts (est other satehes more #han 160) 3 “The chairmen and Founder ~ Niclas 6. Haye 4 New Swatch watch eolection with more than 360 watches in Four ranges twice. a year 8 More than 60 production canter - in Europes France, ‘Beitzerland, aly, Gerwang - in ASia: Thaland, China, alausia Most fanous eroduct - Swatch watch 7 Pans ~ components Sor teleconmunications industry ukere_ § The qroup - sels - 25% of the world’s watches 9 Swatch - cheap, from $45 1 cng gra ede Ong, Tt, cai i ated, and Fie Fo ~ uatches ond wateh components I Headquarters = ie, Satzernd 12 Futare plans ~ components for entine ‘Golan watch industry “and conpanies outside. Buitzeriond 15. Annual Sales ~ 127,000 000 watches, movements, ond ehepper _noters rota ant sales 14 Omega ~ bacury watches, Tissot and Calvin Koi ~ mie 06 the range, Suiatch and Fi Flak ~ basic watches @ Now organize the information under the appropriate headings, as in the examples. Organization / | Location / | Products Sales | Future plans Structure Distribution + New natch watch coluction of 380 watches tn four ranges felee Ger 1 swatch Group - group of 18 watch Companies Put your notes into complete sentences. Use the verbs in the box to help you. ‘eg. The Swatch Group isa group of eighteen watch companies. The Swatch has a quartz mechanism with only fifty-one parts. Most other ‘watches have more than one hundred and fifty. be plan produce — manufacture sell present make -—=——have 46 You and your company© Make a short presentation on the Swatch Group using this information and the language from the Language Note below. LANGUAGE NOTE "resenting a ¢ Pronunciation §) 1.14 @ In spoken English, the most important words in a sentence are stressed more than the others, In sentences 1-3 below the stressed words are underlined. Listen, then underline the stressed words in sentences 4-6. 1 Where do you work? 4 He doesn’t speak English, 2 How much does he make? 5 Does she work here now? Yes, she does. 3 What does she do? 6 Do you use a laptop? Yes, 1 do. @ Listen again and check. Notice how the pronunciation of do and does changes when they are unstressed: ~ do /du becomes /da/, and does jdxz/ becomes /do7/. © Listen and repeat. Pay attention to stress and to the sound of do and does. Gi Speaking 1.15 @ Listen to the questions about your company and reply. If you don’t work, choose a company you know well. Ifyou are not sure of the answer, say Sorry, Idan’ know. e.g. What's the company called? I's called ... © Now prepare a short presentation on your company or a company you know. ‘Use the expressions in the Language Note and the headings below to help you. Name Business area .. Location .. Employees, Products ..2.1 Choosin Planning a trip Vocabulary @ Can you identify these hotel services? Match a word from A with a word from B. ‘Then label the pictures below, as in the example. A B shuttle safe parking pool swim center business rooms 1 electronic bus conference lot, B Reading 1 Who does Sylvia Thompson want her secretary to e-mail? 18 Planning a trip Cease © What other hotel services can you think of Read this e-mail and Sylvia Thompson's note to her secretary. Then answer the questions below. Nata Janes subjoot_| Hot orton Der Sir or Madam, Could you please send me some informatiph about yal hotel factias? | would alco koto know the price for asngie Worf four nights at the begining of November. Hook forward to hearing from you. Sincerely yous, 2. Whyis she sending the e-mail? What does she want? a toask for information b to reserve aroom ¢ to change a reservation ‘What type of room does she want?Gi Speaking LANGUAGE NOTE @® You need information about a hotel, What questions can you ask about the following? Use the Language Note below to help you. 1 business center 2 conference rooms 3 shuttle bus to the airport There is and there are 4 Singular Is there a swimming pool in the hotel? Yes, there is. Is there a fitness center? No, there isn't, 2 Plural Are there any restaurants? Yes, there are. Are there any conference rooms? ‘No, there aren't. How many rooms are there? (There are) 200. @ Work in pairs. Student A, look at the information below about the Century Park hotel. Student B, turn to File C on page 150 and read about the Royal Princess hotel. Take turns asking and answering questions about your hotels. Use the Language Note to help you. e.g. How many rooms are there? There are 170. Is there internet access in every room? Yes, there is, (Jp ae em Guestrooms * hairdryer © Jacuzzi 380 rooms all with: ‘* shaver outlet 110/220 V © massage rooms ‘© refrigerator and mini bar * beauty salon high-speed internet access Other facilities © bakery * satelite and pay-per-view TV © tworestaurants and a coffee shop © business center * IDD (International Direct Dial) © 24-hour room service ® internet and e-mail service telephone * dry-cleaning service *# conference rooms. * sale * outdoor swimming pool © shuttle bus to mass transit * separate bathtub / shower * fitness center station and shopping,centers D Listening {2.1.16 @ Somebody phones the Royal Princess Hotel to reserve a room. Listen, and. complete the information about the caller. © Who asks these questions, the hotel receptionist (R) or the caller (C)? 1 Could I reserve a room for next week? 2. May I have your name, please? 3. Can you confirm your reservation in writing? 4 Can I e-mail you tomorrow? 5 Could you tell me your e-mail address? Listen again, How does the other person respond to the questions in 1, 3, and 42 gai a Planning a trip 19LANGUAGE NOTE Speaking @ Look at these two conversations between Chris Sutton ($) and a receptionist (R) Use the expressions in the Language Note above to help you fill in the blanks. Use only one word for each space. aS 1 Is this Mr. Chang's office? R: Yes, itis. ? help you? St Yes, I’m Chris Sutton, I have an appointment to see Mr. Chang. ue, but he’s in another meeting at the moment, Mr. Sutton. 4 wait a few minutes! 5 2. S: Hello, this is Chris Sutton. R: Hello, Mr. Sutton, take a message? S: Yes, please, Re OF cam S speak to Roger Chang, please? , but Mr. Chang isn't here today. Can 1 § ask him to call me back? Can I have your number? Q 1.17 @ which conversation is on the telephone? And which one is face-to-face? Listen and check your answers. © In pairs, practice asking and answering questions. Use the verb in parentheses. cg. In a restaurant, you want the menu. (have) ‘A: Can Ihave a menu, please? B: Yes, of course, here you are. It’s very hot and all the windows are closed. (open) ‘You want a cigarette. (smoke) ‘You want to know the time. (tell) You're in a taxi with a colleague. You don’t have your cell phone. (use) Ina restaurant, you want a glass of water. (have) ‘Ask someone to phone you tomorrow morning. (call) ‘You want to read a colleague's newspaper. (look at) ‘You want a cup of coffee. Ask your colleague. (bring) 20 Planning a triprr Gi Writing (0) Vocabulary 9119 @ Pronunciation ¢) 1.18 @ The letters th can be pronounced in two different ways 8 (as in think), and 8 (as in she). Listen to these words and put them in the correct row. think the bath thank this theater that other month three —there_-=—— thirty Listen to these sentences and repeat, 1 Is that the theater? 2. It’snot this month, it’s the other month, 3. I think there are three rooms with a bath, ‘Look again at Natalie Jones's e-mail in EY and answer the following questions. 1 When we know the name of the person we are writing to, we start a letter with Dear Mr, ... or Ms, ... plus name, How does Natalie Jones start her e-mail? Why? 2 To make a request, Natalie says Gould you please ..? What other expression does she use to make a request? 3. Which expression means “I hope to receive your answer soon?” You have an appointment at the Compaq Computer Corporation in Houston on. Friday June 13th, Write an e-mail to Mrs. Martina Glens at Compaq and ask her for: 1 Directions to the office (you want to come by car) 2. Confirmation of the exact time of the meeting Ep ED: iP > "The word chain above shows what you do when you stay in a hotel. eg. You make a reservation, you arrive at the hotel and park in the parking lot, then you check in at reception, etc. What happens after you check in and before you go to bed? Use the words in the box to complete the chain, shower restaurant elevator phone call key room satellite TV. suitcase fitness center Match the nouns in your completed chain with a verb from the box below, You can use some of the verbs more than once. use pick up take watch_ unpack: make eatin goto —park in check in at Planning a trip 21ce symng o out a Saying the time Hav |) Distance and frequency, Plane travel ils ues ight 1 Speaking Mary Turner is at Los Angeles International airport. Her plane to Denver leaves in less than two hours. Look at the pictures and answer the questions below. ea oa ee CCE eau) Look at Mary's watch, What time is it now? And what day? . Look at the fight schedule, Which is her flight? How long does the flight take? (Be careful, there's a time difference.) Mary wants to go shopping. Are the stores open? Where can you see the following times? aa quarter to six in the afternoon b a quarter to nine © four forty-five 22. Planning a tripi . | LANGUAGE NOTE Speaking Bi Listening @ How can you say the times in the box below? Use the Language Note to help you. 1.20 @ Now listen to three short extracts, and circle the times you hear. 10:00 04:15 09:20 09:30 03:45 09:50 19:00 15:15 19:20 1730131022350 What time do you do these things? Complete the table for yourself, then ask a partner. You Your partner set up (on work days) get up (on Sundays) have tunch have dinner finish work watch the news go to bed ‘Work in pairs, Student A, you want to fly to Hong Kong. You want to arrive in Hong Kong in the early afternoon or late evening. Go to your travel agent (Student B) to reserve a flight. Begin like this: Good morning. Cart I have some information about flights? Student B, you are the travel agent. Turn to File P on page 152. Planning a trip 23DD Listening 1.21 @ Listen to this conversation between two colleagues about travel and shopping in Hong Kong. Complete the notes. Airport express train = takes. | minutes to get to city center, ——— | Ve leaves every re_usually open Fron 3 ~e=| Stores ase 2 | Note: Some boutiques close. at 9 = | Note: On Sunday shops Are Open— 10 +0 6:00. © Sona @ Match the questions on the left with the answers on the right. Then listen again to check. 1 How long does it take to get there? a_ usually from ten to nine 2. How often does the train go? b every fifteen minutes | 3. When are the stores open? ¢ about thirty-five kilometers 4 What time do the banks open? d about twenty-five minutes 5. How far is the city center from at nine thirty in the the airport morning LANGUAGE NOTE Time, distance, and frequency How for is it? Its thirty-five Kilometers away. How long does it take? Tt takes about two hours by plone / tain, etc. How often does it... (go)? Every hour / week / month, etc. Once / twice / three times a day / week, etc. When is it open? (adjective) T's open fiom ten to six. When does it open? (verb) Tt opens at 10:00 a.m. 26 Planning a tripft Speaking Ask your partner questions about his or her company and work schedule (or school and study schedule) and complete the form below. Use the question ‘words in the box to help you. ener every day / once or twice a week / thre or four times a week always / sometimes / never [fl Pronunciation @® These numbers are often confused. How do you pronounce them? 1.22 @ Now listen and answer these questions. There is a number of time in each answer. ‘How many rooms are there’ How far is it from the aitport? nn ‘What time is the flight. How many companies are there? How long does it take by car? sn. How many people are there? .. How often does the bus come’ Noauaene Speaking Work with a partner. A colleague from an overseas branch wants to visit your company or school from Saturday evening to Wednesday evening, S/he will have meetings all day on Monday andl Tuesday, but is free the rest of the time. What can you tell your colleague about the following? nearest international airport travel from airport to your home town or company shopping hours = tourist attractions and opening hours = banks ~ opening and closing times, ATMs? — transportation in the town / city = places to eat ~ any other points of interest Planning a trip 25 a= Constable ots ‘Much and ma ‘. nn many © Here is a list of things you do when you travel by plane to another country. Match each phrase with one of the pictures above. Land soon £ buy duty-free . b goto the arrivals terminal gg wait in the departure lounge wm € goto the baggage claim .. h go through customs d_ get on { board the plane me 1 check iM sm © take off. j go through passport control wr. © Now cover the phrases in @, and look only at the pictures. Can you remember the phrases? Bi Listening (1.23 @ Oliver Martinez is on a business trip. Listen to two conversations at the airport, Where exactly in the airport is he in each conversation? Lv Bi 26 Planning a trip |@© Now listen again, and complete these questions. > 1 HOW nnn days are you here for? 3 How... luggage do you have? 2 How on with you? v= money do you have 4 HOW sna bottles do you have? © When do we use how much and when do we use how many? Gi Reading @ Castoms regulations around the world are very different. Complete the questions below, using much or many. ' 1 How tlles of = perfume can youl take into ‘can you take with youte ax: eI jlooland? fr impo souvenirs can you take int” Argentina? Yer? el How © Now turn to File D on page 150 and match the answers with the questions. LANGUAGE NOTE Countable and uncountable 4 Countable [C] nouns have a singular and a plural form. They are usually physical objects which you can count, e.g, camera(s), gift(s), cigarette(s). Question Affirmative / negative Singular: Do you have a book? Yes, I do (have a book). ‘No, I don't (have a book) but I foe 4 travel magazine Plural: Do you have any cigars? Yes, T do (have some cigars). No, I don’t have ony cigars - or any cigarettes. How many suitcases do you have? Three. 2 Uncountable [U} nouns only have one (singular) form. They refer to things hich are difficult to count because they are in a mass ~ e.g. wine, perfume, sugar. They also refer to more abstract things which are not physical objects ~ e.g, information, advice, Question Affirmative / negative ‘Do you have any wine or spirits? Yes, I do. I have some whisky. Wo, T don't have any wine or spirits. Do you have any advice for me? T-can give you some advice about traveling. Hon much whisky do you have? Two liters. Planning a trip 27| DD Vocabulary @ Are these words countable [C] or uncountable [U]? Beem 2 1 store 4 information ... souvenit aa a 0 3 luggage 9 MWS seer 10 milk eves © Now complete the spaces with some, any, oF a [Pm sorry, but we don’t have nm FOOMS free tonight. Do you have mon: information about trains to Shanghai? Thave good news — our sales ate up by 20% this month, Ihave suitcase here, and snus other Luggage in the taxi. Idon't have __ money. When do the banks open? | Do you have . bottle of 1996 Chateau Margaux? We don't have milk for our coffee. Is there tore open near here? wuaneene want to buy souvenirs before I go home. Listening Q}1.24 @ Oliver Martinez arrives at a hotel. Listen and answer the following questions. 1 Does he have a reservation? 2. What type of room does he take? @ Listen again and complete these extracts from the conversation. 1 YOU sinnnne a reservation, sit? 3 5 internet access? A: Yes, 1 Sit, It seonne? internet access and a TV. i LANGUAGE NOTE Have in questions and negatives In conversation, we usually use the auxiliary do with have when weaska question or make a negative statement, ‘A: Do you have a car? ‘(Not Have you o car?) B: No, don't have a car (Not I haven't a car.) 1: Does hie have a laptop? (Not Has he a laptop?) B: No, he doesn't have a laptop. (Not He hasnt laptop.) ‘The construction have got is sometimes used as an alternative to have in the present tense, Ihave a cor, = I've got a car. fl Speaking @ You are at an international business conference. On the first night you go to the hotel bar for a drink. You start talking to & colleague. Look at the examples: ‘A: Do you have any customers in England? BB: Yes, we do, We have two or three big customers. ‘A: How many employees does your company have? B: About 300. 28 Planning a trip© Now expand the notes below to make questions with have. Then take turns asking and answering the questions with a partner. Talk about yourself and your own company, oF a company you know well. 1 any customers in the U.S .. how many employees / your company? se any staff in other countries? your company / factories overseas? hhow many staff J the headquarters. many competitors? your company / a big market share? .. 8 research department? Vocabulary @ The diagram below shows some of the words you have learned in Unit 2, organized in logical groups. Where in the diagram would you put the following words? department stores departure lounge confirm land sightseeing conference room parking lot shower check-in desk to reserve a toom 2 or flight 10 ae a reservation duty-free shop BUSINESS att) baggage claim customs cathedral ‘museums parks electronic safe 7 i : swimming poot — supermarkets fom (fitwess center international newspapers souvenir / gift shops translation service office equipment © What other words from Unit 2 can you add in each category? Make a similar diagram for the words you learned in Unit 1. OI Speaking ‘Work with a partner. Choose a word or phrase from the mind map, e.g, bathtub, ‘Make a sentence with the word in it. Say the sentence to your partner, but don’t say the word, say “fiz” Your partner has to guess what the word is. eg. A: Can [have a room with a fizz, not with a shower? B: A room with a bathtub? A: That's right. Planning a trip 29 eeTY Reading @ Vernon Linkblatter has a meeting at Glick and | ‘Warburg in New York. Look at this e-mail from his contact Leanne Sands and ansiver these questions | 1 When is the meeting? | 2. How is he going from the station to the company ~ by car, by taxi, or on foot? 3. Follow the route that Leanne describes on the | woes map above. Mark the position of the entrance to Glick and Warburg. @ Read the e-mail again. Underline all the expressions that are used to describe position or give directions, eg. leave, turn lef etc vies |[Bremome ‘Dear Vernon, [As you request an you come ot ‘Seventh Avonue. Take the sore on your left when you tn. Go straight on led, here av intructons on How to get to us on Fray June 18th “ut of Penn staon, wal up West 31st Stree. Turn ff and walk un ‘Tul on onto Wrst Gath Stret. You se Macy's department ‘down the street, past Macy's, At Herald re orb wn ere ca asng The manne won Pah Ann Tr vonave ay robe Wave sftp, a weok oad 8g youn ent 3 sox ea ese 30 Away on business1 Vocabulary @ Study the Language Note below about describing position, Use the information. to answer these questions, 1 Where is the office? Is it in building A, B, or Ct Describe the position of the other two. 2. Which diagram shows the correct position of the restaurant? Describe the other two diagrams. 3. Which diagram shows the correct position of the car? Describe the other two diagrams. ct a 2s. | LANGUAGE NOTE Prepositions 1 Describing position The office is near the station. (It’s only two minutes on foot.) ~ It’s on Liberty Avenue, on the comer, on the left. ~ It’s next to the post office. (They are side by side.) ~ And it’s across from the bank, (On the other side of the road.) The restaurant is on the second floor. ~ The business center is above the restaurant, on the third floor. ~ Reception is below the restaurant, on the first floor. Tean't move my car, because its between two other vehicles. ~ There's a truck parked in front of me, so T can't go forward. = And there's a bus behind me, so I can’t go back. ‘Avy on business 31LANGUAGE NOTE Listening Di writing 32 Away on business rast Madison Square Garden and Penn Station, seventh Avent » Americas, and B @ Now look at Part Two of the Language Note above. Trace the route on the map in EX. Where are you at the end? © Work with a partner. Cover the Language Note, but look at the map. Take turns describing the route you took in @. Then describe how to get back to the post office from where you are. 1.25 @ Vernon Linkblatter is in New York, but he can’t find Glick and Warburg, He calls Leanne on his cell phone. Listen and answer these questions. 1 Where is Vernon exactly? 2. Which floor is Glick and Warburg on? 3. Mark the position of Glick and Warburg on this floor plan. © You work in an office on the fourteenth floor. Decide where itis on the floor plan above, but don’t tell your partner. Give your partner directions from one of the four elevators. Your partner must say which office it i. @ Look again at the e-mail in EY. Leanne knows Vernon well, so she uses an informal style of language, Look at the formal phrases below, and find the corresponding informal expressions in the e-mail in EM , as in the example. Format Informat 41 Dear Mr. Linkblatter, 2 Tam writing to give you instructions 3 Please do not hesitate to call me 4 We hope you have a safe trip 5 Sincerely yours, @ Now write a message to a client or colleague to give directions on how to get to your company or school on foot from the nearest station or bus stop. Draw a ‘map if necessary. You can use a formal or an informal style.al ne Pronunciation 1 The short and the long sound are often confused. Listen and repeat fil it lve sit this | Wit feel eat leave seat these | Now say these sentences 1 [will feel better after we fill all of the orders, 2 Itstime to eat, 3 He lives in Dallas, and he leaves home at seven, 4A: Can [sit down? B: Yes, Please take a seat. 5 This is my book, and these are yours, LANGUAGE NOTE The imperative 1 The imperative form of the verb is like the infinitive, It is used for: Instructions and directions Tum lft then tke the fist right. Sit down ond tsten careful Advice Wear comfortable clothes. Buy a good road mop. Offers Take o seat (Please) help yourself to coffe. 2 To form the negative, use dont (do not). Dont turn lef, turn right. on‘ ink ary ecohol before you drive. Reading Traveling long distances by air can be stressful and very ting, Here are some ideas for making long-distance air travel easier. Choose the appropriate form of cach verb, as in the example Ten tips for tired travelers Kom mask tT ree ae Drink Away on business 333.2 Going out Vocabulary tennis golf the movies. cycting aerobics a meal in a restaurant skiing chores snowboarding soccer shopping _a drink after work sailing karate the theater jogging the gym the mall play have goto © Which verb do we generally use for: 1 eating or drinking? 2. activities with ~ing? 3. sports with a ball? 4 places where we do activities? © Ask some other people in the class what they like doing in their free time. ‘Try and find out as much information as you can, eg. A: What do you like doing in your fre time? B: I like skiing. 1k: Where / When do you go? / Who do you go skiing with? 34 Away on businessLANGUAGE NOTE specific time, and to make > movies th yame on Satur mis this evening? Speaking @® Look at this conversation. Which question asks about general interests? And which question is an invitation? Az Do you like volleyball? B: Yes, Ido. ‘A: Would you like to play this evening? 8: That would be very nice. / Sorry, I'm busy. But thanks for the invitation. © Now have similar conversations with a partner. You can accept or refuse your P ‘yo partner’ invitations. Use these prompts: golf, movies, sightseeing, baseball. Listening 91.27 @ Monica Anderson works for Tradeco in Vancouver, Canada. She wants to speak to Miguel Gonzales, a customer in Buenos Aires. Listen and complete the message below. re: = “regarding” or “about” @ Match the sentences in column A with the correct response from column B. A 8 41 Could T speak to Miguel ‘Thanks. Goodbye. Gonzales, please? b Certainly, 2 Who's calling, please? © This is Monica Anderson from Tradeco. 3. Can T take a message? Yes, could you ask him to call me back? 4 What's your number? e It's 1 ~ that’s the code for North 5. Tl give him the message. ‘America ~ then 604-382-4591, © Now listen again to check. ‘Away on business 35LANGUAGE NOTE Speaking Telephone language 1 C= Caller R= Receiver of he call Identifying the caller R: Who's calling, please? : This is Monica Anderson, CIs that Miguel? R: Yes. Hi, Monica, Giving a reason for the call Lm calling about my visit. Gi It about your trip next week, Asking the caller to wait Re Just a moment, please, R: One moment, please Giving reasons for absence Re I'm sory, but he's in a meeting / at lunch / on vacation. Leaving a message R: Can I take a message? €: Could you ask him / her to call me back? uld you tell him / her that .... R: Ill give him / her the message. Closing Thanks. R: Thank you for calling. © Miguel Gonzales returns Monica’s call. He speaks to her assistant, Work with a partner and use the prompts below to help you have the conversation, Miguel Gonzales Assistant "7 2 ask wh the aller 1 Say thankyou an goodbye G12 Say thank a 3 BI ® Now change roles. Repeat the same conversation, but use your own names. 86 y Pronunciation ()1.28 In spoken English, a word beginning with a vowel sound is usually linked in 36 Away on business pronunciation with a word ending in a consonant before it eg. anoffice — Lookat this. ‘Mark the linked words in these sentences. Then listen and check. 1 Could I have your name? 4 Could you ask Ellen to call me back? 2. Can [leave a message? 5 I'mssorry, but she’s not in the office at 3. Justa moment, please. the moment.Ride an old-fashioned steam train in the Okanagan valley with the Kettle ‘Valley Steam Railway. See fruit trees and vineyards, and even cross a canyon 1238 feet above the water below. On the trip, enjoy banjo music from a local eee Soot nt nea Sao ee te es ‘mountains with long runs wait for you here for downhill or cross-country skiing, Or you can take a snowmobile tour. You can even ride a dog sled! In SEES oe ee eee { Reading @ Miguel Gonzalez wants to do something on the weekend, Read the text above and discuss with a partner the different activities that you can do there. e.g. You can go wine-tastings you can go fishing at the resort. © You are going to the Okanagan Valley this weekend. Which of the activities listed above would / wouldi’t you like to do and why? Ask some other students. eg. What would you like to do? a like to take the winery tour; I'm very interested in wine, T wouldn't lke to go to the golf course because I dors play golf @ Listening 421.29 @ David calls Monica, Listen, and answer these questions. 1 Does Monica offer to: a have dinner with him in Vancouver? b join him for a winery visit? € go golfing with him? 2 Why does Miguel not accept the offer at first? 3. What activities from the text in [Ell does she mention? © Listen again and complete Miguel's three responses to Monica's invitations. 1 Well Monica, that’s other plans and I don’t want to be a. 2. No problem at all—it would be .. arrange the whole trip and reserve two rooms at a B & B, but you must have -.Tean 3. That But only if itis not too much trouble. {1 Speaking Work in pairs. An important client is visiting you. Make a list of things to do. s to visit in your town or area, Then phone his / her hotel, and suggest and place | things to do this weekend. Give explanations where necessary. Your partner can accept or refuse your invitations. c.g. Would you like to visit Central Park? We can walk around the lake, That would be very nice | That's very kind of you, but ‘Away on business 373.3 Eating out mmar ‘Countable and uncountable nouns 2 sabulary ‘Food and restaurants Communication skill Reading @ Look at the menu below. Can you identify the nine countries? eg. Tortilla chips with guacarnole is a Mexican dish. It comes from Mexico, GLOBAL VILLAGE RESTAURANT Nine dishes from nine countries. Our mena changes every day, vie welceme your suggestions. —— APPETIZERS Tortilla, : | Sushi vell ‘onion soup chips with | ice lls wrapne in onions corked | seaweed and tiled [re ite vine, guacamole with cour Fish na ( ferpea with slices of Com chips served cucwbey, sewed rend ana wath a sticy itl soy ome grated cheese sauce made with avecade, tomato, lewon juice, ama —— ENTREES Paella Lasagna al Green curry fice combed with Borne Clicker cotkea Ra sree ; soy hand ees ero ter SESE rein i, eusauce aa Shosles peetnbertas senea with ice tite sauce —— DESSERTS Apple stvudel Strawbewies fost fled with ice cream made ME and cream shces o ope with almonds Bie ah Bruit of wise, terre vith trick >) Devonshive evens 38 Away on business@ Here are some words from the menu. Add some words to each group. Use words from the menu and any other words that you know. tomato, lettuce Jemon, strawberry rice, pasta 1 2 3 4. cheese, cream .. 5 chicken, beet ® For each sentence, circle the ending which isn’t possible, as in the example, 1 ‘The dish is made with onions / chicken (env rice. restaurant with a client who doesn't know these dishes. Describe them, using these phrases. 2 ‘The tomato is filled with ... cream / coconuts / sauce / spices. | 3. The pastry is topped with ... cheese /red wine f cream f chocolate sauce. | 4 Itscooked in wine / under the grill in the oven / in lettuce. 5 Woserved ... in the oven / with a salad / raw / with bread. © Think of three typical dishes from your country or region. You are ina I's made with .. Ie filled with It’s topped with .. It’s cooked in / under... It’s served in / with .. (9 Listening 9.1.30 @ Listen to two people discussing the menu at the Global Village restaurant What do they decide to order? © Look at the Language Note below, then listen again. Which expressions do you hear? LANGUAGE NOTE Restaurant language 41 Recommending and suggesting What do you recommend? T recommend the sushi. Whot do you suggest? T suggest you try the lasagna. | | 2 Ordering What would you like? Td like the onion soup. Whot will you have | = as an appetizer? Til have the tortilla chips. ~ as an entrée? Id like the paelto, = for dessert? I think 71 have strawberries and cream. 3. Asking for things Could you bring me / Could T get some water / another glass / the bill (Amer = the check), please? © Now you are in the Global Village restaurant with two of your colleagues, Have a conversation about what you want to order: Away on business 39 as