Salesforce Certified Community Cloud

Consultant (SP19)
Salesforce Community-Cloud-Consultant
Version Demo

Total Demo Questions: 10

Total Premium Questions: 111

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QUESTION NO: 1

Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich
content and collaboration capabilities (e.g., feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Experience Builder?

A. Create an object page, add the components, and publish.

B. Edit the object page, add the components, and publish.

C. Add a page variation, add the components, set the page as active, and publish.

D. Install the collaboration Lightning app, add the app components to the page, and publish.

ANSWER: B

QUESTION NO: 2

A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on
Research and Development initiatives and recommendations. Franchisees need to see MDF (Marketing Development
Funds) statistics when they first log in. The Marketing department wants to show the latest trends and corresponding
products to consumers.

What should the Community Cloud consultant use to personalize content based on the Community member persona?

A. Visualforce Pages

B. Audience Targeting

C. Content Management

D. Custom Lightning Components

ANSWER: C

QUESTION NO: 3

Universal Containers wants to create a Customer Community for their new product line with the following requirements:
Use the Customer Service template.

Track Community members’ login countries.

Display SharePoint documents for the customer.

Display product documentation from Adobe Experience Manager.

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Which three integrations would the Community Cloud consultant need to configure to meet these requirements? (Choose
three.)

A. CMS Connect

B. Google Analytics

C. Salesforce Knowledge

D. SharePoint Web Services

E. Files Connect

ANSWER: A D E

QUESTION NO: 4

Universal Containers (UC) is using Service Cloud to handle Cases coming from chat, phone, and emails. UC created a
public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants
users to be able to create a Case without logging in to the Community.

Which two features should the Administrator enable to meet this requirement? (Choose two.)

A. Web-to-Case

B. Email templates

C. Question-to-Case

D. Guest Access to the Support API

ANSWER: A D

QUESTION NO: 5

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their license?

A. Users with the High Volume Customer Portal license.

B. Users with the Customer Community license.

C. Users with the Lightning External App license.

D. Users with the Customer Community Plus license.

ANSWER: D

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QUESTION NO: 6

Northern Trail Outfitters has spent several months refining the look and feel of their recently launched Customer Community
and wants to leverage this design in their new Partner Community. Which three steps should the Community Cloud
consultant recommend to meet this requirement? (Choose three.)

A. Export the Customer Community template in the Builder Settings.

B. Select the created Bolt solution in the Builder Themes.

C. Define the name, images, and features of the template.

D. Export the Customer Community using Site.com Studio.

E. Select the created Bolt solution in the Community Creation wizard.

ANSWER: A B E

QUESTION NO: 7

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their Customer Community.
There are 18 separate keyword criteria for this community.

How many rules are required to accommodate all of the criteria?

A. 6

B. 18

C. 5

D. 8

ANSWER: B

QUESTION NO: 8

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable
multilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

A. Site.com Studio

B. Experience Builder

C. Force.com Sites

D. Community Settings

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ANSWER: B

QUESTION NO: 9

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the
Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the
Community is changed to Active status.

Which three options should be validated to prevent the welcome email from being sent ahead of schedule? (Choose three.)

A. Add the Community user profile(s) as members of the Community before activating production.

B. Change the Community membership of sandbox Community users from Profiles to Permission Sets.

C. Turn the sandbox Community to Inactive status before deploying the metadata to production.

D. Uncheck “Send Welcome Email” in production Workspaces before deployment.

E. Deploy the changes to production using change sets to disable the welcome email.

ANSWER: C D E

QUESTION NO: 10

Universal Containers has the following requirements for its Partner Community:

Three levels of role hierarchy for the partner users: Account Executive, Account Manager, and Account Sales Rep.

The Partner Account Executive is able to see all of the Lead records visible to their team.

The Partner Account Sales Rep is unable to see the Lead records owned by other Account Sales Reps, Account
Managers, or Account Executives. Partners want to give some Account Sales Reps access to Lead records owned by
other Account Sales Reps for the same partner account. Which two steps should the Salesforce Administrator take to fulfill
these requirements? (Choose two.)

A. Enable Super User access in Community Settings.

B. Enable Super User access in Community Management.

C. Enable Super User access to Contacts for users assigned to the Account Sales Rep role.

D. Enable Super User access to Contacts for users assigned to the Account Manager role.

ANSWER: A C

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