Certified Community Cloud Consultant

Salesforce Certified-Community-Cloud-Consultant
Version Demo

Total Demo Questions: 15

Total Premium Questions: 302

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QUESTION NO: 1

Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian
languages to their Community guest users. Their Community is built using the Napili template. What two things should a
Salesforce Admin do to accomplish this requirement? Choose 2 answers

A. Add French and Italian languages to the Community using the Community Builder Page Editor

B. Add French and Italian languages to the Community using Site.com configuration

C. Add the Language Picker Component to make French and Italian available on the Community Pages

D. Add French and Italian to Language Settings under Admin Setup

ANSWER: A B

QUESTION NO: 2

Universal Container's Community Manager wants to better measure the Community adoption and

engagement. What is the recommended approach?

A. Use Google Analytics to generate the adoption report

B. Install the Salesforce Community Management AppExchange package

C. Install the Wave dashboards for Communities

D. Use Data Loader to download the user data to generate a pivot table in Excel

ANSWER: B

QUESTION NO: 3

Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The
only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you
recommend to Bagel World?

A. Create 1 Community for both customers and partners

B. Create two Communities and give Partners access to both and only have Opportunities available in the Partner
Community

C. Create 1 Community for both Customers and Partners and enable Super User Access for Partners

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D. Create 2 Communities 1 Partner Community and 1 Customer Community

ANSWER: A

QUESTION NO: 4

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex
hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers
wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's
Salesforce administrator recommend? Choose 2 answers

Select one or more of the following:

A. Customer Community Login

B. Customer Community

C. Customer Community Plus Login

D. Customer Community Plus

ANSWER: C D

QUESTION NO: 5

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a
solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

A. Any community member can pin a post to the top of the feed

B. The person who posted the question can select the best answer

C. The person who answered the question can select the best answer

D. An authorised user can pin a post to the top of the feed

E. The community moderator can select the best answer

ANSWER: A B E

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QUESTION NO: 6

What are two advantages of setting up a custom domain for a Community? Choose 2 answers

A. Better compatibility with DNS servers around the globe

B. Better security at domain name registrars

C. Better Search Engine Optimization

D. Better company branding

ANSWER: C D

QUESTION NO: 7

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the
community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the
following:

A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been
accepted

C. Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D. Redirect users to a custom page displaying a user agreement before users login for the first time

E. Use login flows to show the user agreement when Community users log in for the first time

ANSWER: A B E

QUESTION NO: 8

Universal Containers launched their Community built on the Napili template. They would like to update the Community with
Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out
the new features?

A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are
ready for customers.

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D. Create new Community profiles with the modified features and assign them to customers when the Community is ready
for customers.

ANSWER: A

QUESTION NO: 9

Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the
Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

A. Sender's email address

B. Logo

C. Email format

D. Fonts

E. Footer text

ANSWER: A B E

QUESTION NO: 10

Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this
requirement? Select one or more of the following:

A. Customer Community Plus

B. Lightning External Apps

C. High Volume Customer Portal

D. Portal Manager

ANSWER: C

QUESTION NO: 11

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A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt
solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers

Select one or more of the following:

A. Custom applications

B. Standard lightning community templates

C. AppExchange applications

D. Flows and flow categories

ANSWER: B D

QUESTION NO: 12

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages

B. Enable "Give access to public API requests on Chatter"

C. Update the setting to "Allow access without login"

D. Enable the "Public can access the community" checkbox

ANSWER: D

QUESTION NO: 13

Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page.
What should be the first step to add this page to the site?

A. Create a standard page

B. Clone an object page

C. Create an object page

D. Clone a standard page

ANSWER: A

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QUESTION NO: 14

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates
and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in
the Community?

A. Create the article in the Community Management console

B. Publish the Community so the changes take effect

C. Add a Featured Topic in the Community Management console

D. Select the Customer Channel in article setup

ANSWER: B

QUESTION NO: 15

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.

Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish
this task? Choose one answer

A. Add a generic component and name it Leaderboard

B. Enable Chatter for the Customer Service Napili Community

C. Drag and drop the Reputation Leaderboard component onto the home page

D. Create a custom Lightning component and add it to the home page

ANSWER: C

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