VenkatNar

ayananL Resume 1/
24/
2022

VenkatNar ayanan.
L
Pl
otNo:1- B,Mahany aNivas
Peri
yarNagar ,
GandhiSt r
eet
Madambakkam
Chennai-600126
Contact 
:+91-9962084700
Emai
l 
:venkat_btech2003@y ahoo.
co.
in

SUMMARY
 Runni
ng l
arge scal
e Aut
omat
ions& pr
ocess i
mpr
ovementpr
oject
sthr
ough RPA,
Six
si
gma&leanmet hodol
ogi
es

 St
rongknowl
edgeonmul
ti
pledomai
nsBFSI
,hel
pdesksuppor
t,I
nfr
ast
ruct
ure,
tel
ecom.

 Excell
entknowl
edgeonst
atist
icalmodel
s(Mult
ipleLi
nearRegr
essi
on,Logi
sti
c,Chi
-
square,ANOVA,KMeansClusteri
ng,
Discr
eteEvent&MonteCarloSi
mulati
ons)l
eanVSM
techni
ques.

 Creat
edmor ethan10Anal
yti
calmodel
susi
ngv
ariousst
atist
ical
techni
quesf orPr
ocess
opti
mizat
ionandDeli
ver
yEnablementi
nmycur
rentandprevi
ousorganizat
ions

 Fai
rknowl
edgeonDMM (Dat
amanagementmat
uri
ty–dev
elopedbyCMMIi
nst
it
ute)

 ProjectFacil
i
tat
ion act
ivi
ti
es forDev
elopment
,Enhancement
,and Maintenance &
Producti
onSupportProj
ectsforCMMIv1.3(Dev&Serv
ices)Mul
ti
-Modeli
nXchanging
soluti
onslt
d.

 Expert
iseindef
ini
ng,documenting,i
mplementi
ngandaudi
ti
ngOMS/QMSwhichi
ncl
udes
CMMIV1. 2&1.
3,ISO9001:2008,ISO27001:
2005&Awarenesst
owardsI
SO20000:
2005
Standards.

 Pr
ovidedMor
ethan400+man-
hoursoftr
aini
ngonQMS,
SixSi
gma/
Stat
ist
ical
Concept
s,
I
TIL,
CMMIVer1.2&1.
3(Dev&Ser
vices)Model.

 Repr
esent
edasFARgroupmemberonHi ghmatur
it
yImpl
ement
ati
on/
SEPGf
orCMMI
Dev&Servi
cesi
nVer
izon,
Vir
tusaandXchangi
ng.

 Suppor
tt heAnaly
ticsteam onCreat
ingPOCusi
ngMi
nit
ab16,
SPSSVer20.
0&hel
pthem
onlear
ningstat
isti
calconcepts

 Responset oRFP’
s,Pr
e-sal
esAct
ivi
ti
esi
nter
msofQual
i
ty,Busi
nessExcel
l
enceand
Analy
tics.

TOOLS
 FairWorkingknowledgeonMini
tab16,Cr
yst
alBall
11.0wit
hDeci
sionOpti
mizer
(OPTQUEST),
ProcessModel5.
5.0(BPMN),Off
ice365Adv
anceExcel
(Sl
i
cers,
apps,
sol
ver
,

-
1-
VenkatNar
ayananL Resume 1/
24/
2022

Stat
ist
ical
Dat aanal
ysis)
 Basi
cWor kingknowledgeSPSSVer20.
0,ARISModel
ing,
Rprogr
amming(
Packagesl
ike
GGplot,
Shi
ny ,
All
typeofRegressi
onmodels)
,Basi
cknowl
edgeonTabl
eauPubl
icon
Vi
sualAnalyti
cs.

CERTI
FICATI
ONSCOMPLETED:

 I
TILIntermediateCer t
if
ied( cont i
nual serv
icei mprov ement ,
OperationalSupport&
anal
ysis)
 Cert
if
iedBusi nessAnaly t
icsPr ofessional(HR&Mar ket
ingAnalyt
icsCov ered)fr
om
MSME.
 Cert
if
iedLeadI mpl ementerf orISO22301( Businesscont inuit
yManagementSy stem).
 Cert
if
iedinformationsecur it
ypr ofessional(CISP)f rom STQCandCSQAf rom QAI.
 Cert
if
iedleadaudi torfrom BSIf orISO9001: 2008.
 CMMIVer1. 3upgr adecer t
ifiedbySEIi nMay2014
 CompletedCMMI -DevATM t raining&PMPt raini
ng
 ITI
LV3. 0FoundationCer tif
ied.
 Awardedt hri
ceatVDSIas” UDESERVE”f orbestper formanceofthequar t
er.
 Cert
if
iedSi xSigmabl ackbel tfrom RABQSA( Benchmar kSixsi
gma)
 Cert
if
iedPEP( PersonalSoftwar ePr ocess-customi zed)personalexcellenceprocess.
 Cert
if
iedBusi nessExcel l
ence–Mast erBlackbel tfrom RABQSA( Benchmar kSixsigma)

CAREERPROFILE
Worki
ngasSeniorManager–LeadBl
ackBel
t–BFSIatTat
aconsul
tancyser
vicesf
rom Jul
y
2016tot
il
ldat
e.

 FairDomai nknowl edgeonAut omat i

onAny wher eandbr oadknowl edgeonRPA
capabi li
ties.
 Wor kwi thDel iverypr ocessowner stoper form RPAanal ysisidenti
fyrepeat
able/ rul
e
basedwor kfl
owpr ocessesandr ecommendaut omat ionsol utions.
 Spear headedCMMIHi ghMat uri
tyimpl ementat i
onf orConsumerBanki ng(BPS) .
 Conduct edt r
ainingsacr osslocat i
onsforDel i
veryonHi ghMat uri
tyandstatist
ical t
ool
s.
 Program managi ngv ariousiniti
ativestomeett hepr oduct ivi
ty/automationcommi tmentY
-
O-Y.Spear headi ngPI /Automat ioninit
iativestoimpr ov etheef f
ici
encyinprocess
operations.
- Def aultBankr uptcyNewPOCf orm onRPAr esultingabout6FTEsav ings.
- Pay mentHi storyAut omat ionfor2sub- processesr esul ti
ngin14FTEsav ings.
- Bl ackBel tpr ojectoni mpr ovingtheov erallforeclosur ecy cl
etimeby10%f or
Mor t
gagepr ocess.
- I mpr ovingt hev olumeoft ransactionsprocessedperFTEby15%f orChar geback
process.
 Deploy mentSPOCf orI QMS&CMMIdel iver
ablesi nthepr ocess.

Worki
ngasManager–Cont inualser
viceI
mprovementatWi
proLi
mit
ed(
Ser
viceNXT–Fl
ex
del
i
verycent
er)f
rom Feb2015toJuly4th2016

KEYACHI
EVEMENTS:
-
 Compl
eted5l
eansf
ordi
ff
erentaccount
sint
heI
Tinf
rast
ruct
ureRemot
eshar
eddel
iv
ery

-
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VenkatNar
ayananL Resume 1/
24/
2022

cent er .
- Reduct ionofAbandonr at eby7%i namanuf act uri
ngEnduserHel pdesk.
- Reduct ionofAl er tsby40%f oraMi ddl eEastcl i
ent ,whi chr esultedin15%
impr ov ementofGr ossMar gin.
 Dr iveLean/ Six  Si gma  cul turef orMy sor e&Chennai Cent ers/ Ment ori
ngandf aci l
i
t ati
onof
Gr eenBel t 
pr oj ect s 
 E2Ei mpl ement at ionofCMMIHi ghMat ur i
tyPr actices.
 ActasaChangeAgentandwor kcl osel ywi thOper ati
ons, Tr ansi t
ion, Training, Transpor t,
HR, Onsi tet eamsandCl i
ent st oopt imi zeQual ity,Ef fi
ciency ,CostandCust omerVal uein
mul tiplecl i
entengagement s
WorkedasAssoci at eManageratXchangi ngsol utionspv tltd.(SEICMMIL5ser vices&
Devel
opment , Ver1. 3)f rom Aug2013t oJan2015.
KEYACHI EVEMENTS: -
 Par ticipat edi nt heAS9100( Aer ospacest andar ds)Audi ts.
 I dent ifiedkeyi mpr ov ementoppor tuni t
iesi nter msofski l
l assessmentandCSATf ora
l
ar geT&M pr oj ectr esul tedi nhi ghCSATscor es.
 Repr esent edasFARgr oupmemberf ort heAudi tFunct ioni nt heCMMIDEVVer1. 3
Ser vicesandDev el opment
 Dev el oped&I mpl ement edpr ocessper for mancemodel sf orSuppor t/devel opment
proj ect susi ngPr ocessModel 5.5. 0tool andMI NI TAB16.
 Par ticipat ioni ncr eat ingPOC’ sf orAnal yt i
cspr oject s,cr eat edRegr essionModel s,
Deci si onTr eeanal y sisusi ngSPSSVer20. 0foraHeal thcar epr oj
ectont heopen
enr ollmentf orI nsur ancePl an&pr oduct sopt i
mi zat ion
 Successf ulImpl ement at i
onofSSAE- 16/ ISAE3402f oral arger eal estateaccount .
 Opt imi zedt hecostofqual it
ybyr educi ng10%i nt ermsofaut omat i
ngandReengi neer i
ng
processes.
 Per for medTi meser iesAnal y sisf oral ar gepr oduct ionSuppor tPr ojectwhi chi nr educed
thecostof4r esour cesr esul tedi next endedbusi nessf orani nsur ancegi ant .
 Dev el opedr equi rement sf orf ewmodul es, testcasesandt estedf orthei nter nal ly
dev el opedpr oj ectmanagementt ool .
 Pr ov i
dedHi ghMat ur ity
/ Stat istical Traini ngandConduct edWor kShopsf ort hepr oj ect
team andSrManagementonQual i
tyManagementSy st em
ON-THE- JOBACCOMPLI SHMENTS:
 Conduct edHi ghMat urity&st atisticsTr ainingt ot hepr ojectt eams
 Per for mi ngRel easeGat eaudi tsont hekeydel iverabl es.
 Wor kingongat her ingr equi rement sandi mpr ov ement sf orXPERTPRO( PM t ool inhouse) .
 Responsi blef orconduct i
ngcr oss- funct i
onal audi tsi nev eryhal f–y ear.
 Est abl ishingpr ocessper formancebasel inesandper f
or mancemodel sondev elopment
andpr oduct ionsuppor tpr oj ect sator gani zationl ev el.
Workedasaconsul tantatVI RTUSAI NDI APVTLTD. (SEICMMIL5, ver1. 2)f rom June‘ 11t oJul y
2013.
KEYACHI EVEMENTS:
 I mpl ement at ionofI SO, ITI L,CMMIhi ghmat uri
typr actices.
 Reduced30%ofDef ectSl ippager at ebyi mpl ement ingdev elopedr egressi onmodel si n
test i
ngpr ojectofani nsur anceaccount .
 Reduct ionofBackl ogt icket si naheal thcar eaccountf orappl icationsuppor tpr ojectf r
om
280t o100t icket s, impr ovedCSATf rom 6. 53t o9. 7.
 Dev el opedpr ocessmodel whi chi nt urn30%r educt ioni ndef ectr at einDev elopment

-
3-
VenkatNar
ayananL Resume 1/
24/
2022

proj ectofaDi v ersifiedaccount .

 SPOCf ort heChor us( Di gitetool customi zedforVi rtusa)&VPOI NT( Metr
ics&Deliver
y
Dashboar d)L1r elatedi ssuesacr ossl ocat ions.
 Spear headedEndt oendHi ghMat urityimpl ement ationsf or9pr ojects(Chennai&
Col ombo) .
 Impl ement ingAchi ev ingCompet i
ti
v eExcel l
ence( UTC)Pr ocessesf orAerospaceAccount .
 Consi stentpr ocessi mpr ov ement sper formedonpr ojectsr esult edi n15%highCSAT.
ON-
THE-JOBACCOMPLI SHMENTS:
 Par ticipat i
ngi nSeni orManagementr ev iews.
 Conduct edWor kshoponst ati
sti
csbef oreCMMIHi ghMat uri
t yImpl ementat
iontoqualit
y
team.
 Picki nguppr ocessi mpr ov ementi niti
at i
v esthroughCSATandKPIanal ysis.
 Pr esent ingPer for manceSt atusr eportsandkeyr iskst othet opmanagement .
 Per for mi ngRel easeAudi ts,raisi
ngpr oact i
vealertsonst opshi pment s.
 Responsi blef orconduct ingcr oss-vertical auditsinev eryquar ter .
 Play edaVi talrol ei ni mpl ement i
ngHi ghMat uri
tyPr acticesdur ingCMMIL5assessment
acr ossl ocat i
ons
 Dev el opedAccountSpeci f i
cPPM ( processper formancemodel s)
 Repr esent edasFARgr oupmemberf orSEPG/ I
nnov ationinCMMIL5Assessment .
 Conduct ingPEP( PSP)bootcampsf ordev eloperst oenhancet heirqualit
y&pr oducti
vi
ty.
 Pr ov i
dingst atistical/ highmat uri
tytrainingst ot hepr ojectmanager s.

Worki
ngasaQual i
tyAnal y sti nVer izonDat aSer vicesIndia( SEICMMILEVEL5, VER1. 2)
companyatChennai ,fr
om June‘ 08t oMay2011.
ON-THE- JOBACCOMPLI SHMENTS:
 Ident ifyi
nggapsDev el opi ng/ cust omi zingpr ocess, t
empl ates&gui delinesasperSEI
CMMIst andards(lev el 5)
 Pr esent ati
onofpr oj ectst atust ot her espect ivedeli
veryheadsonev erymont h.
 Impar ti
ngLev el4&5pr acticesi nsomepr oject sandanal yzingt hei mprovement s,
discussi ngbestpr act i
cesandsuggest ingot herpr ojects
 Repr esentedasFARgr oupmemberf orl evel 3assessment sdonebyKPMGf orSQA/ OPG
group.
 Compl etedprocessdef initionofHi ghMat urityandt rai
nedt het eams.
 Dev el opedPPM’ s,Integr atedPPM dashboar dsusingMul t
ipleLinearRegr essi
on, Logist
ic
regr essionandr ol
ledoutf orpr ojects
 Ident ifyi
ngt hecrit
ical subpr ocessesbasedont hesensi ti
vityanal ysisthr
oughMont e
Car losi mulati
onf rom cr ystal bal lwit
hOptquest( decisionopt i
mi zer).
 Ident ifyi
ngt hebestf i
tsol utionf ordiffer entki ndsofpr oject sfrom pr ocesscomposi t
ion
throughcr ystalballwi t hDeci sionOpt i
mi zer( Optquest).
 Gui dingt hepr oj
ectt eamst omoni tort hecr itical
-subpr ocessesusi ngCont rolcharts.
 Thr eepr oj
ectsfrom mypor tfolior epresent edf orCMMIl evel 3v er1.2assessment

WorkedasaQual
i
tyAnal
ysti
nScopeI
nter
nat
ionalLt
dCompanyatChennai
,fr
om Oct07t
o
May
2008

ON-
THE-
JOBACCOMPLISHMENTS:
 Impl
ementi
ngQAacti
vit
iesf
ortheproj
ects.
 Monit
ori
ngandt
racki
ngtheproj
ect
sw. r
.tthepl
andr
aft
edbypr
ojectt
eams.

-
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VenkatNar
ayananL Resume 1/
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2022

 Coll
ecti
ngmetricsatt heendofev eryReleaseandanal yzing.
 HelpTail
ori
nginpr oject
sintermsofDef iningthemet r
ics&pr ocesses.
 Present
ingMont hl
yr epor
taboutthest at
usoft heassignedpr oj
ectst ot
hechannels-
Head.
 Trai
ningthepr
ojectt eamsonpr ocess&co- or
dinat
ingv arioustechnical
trai
ningsf
ort
he
fr
eshersandprojectsbasedont heSki l
lgaps.
 Vali
dati
ngthePRA( Product
ionreadinessassessment ),conductr el
easechecks.
 Vali
dati
ngtheresour cetr
ackerfortheempl oy
eesinproj ect.

Wor kedasaSof twar eEngi neer-Qual it

yAssur ancei n3iI nfoTechLt d.
(SEICMMiLev el5VER1. 2)companyatChennai ,from July2006t oSep2007
ON-THE- JOBACCOMPLI SHMENTS:
 Conduct ingI nt ernal Qual ityAudi tt
ov ar i
ouspr oject sandsuppor tdi v
isi
ons
 Pr ov i
det rainingt oassoci at esonQMS.
 I nvolvedi nDAPG act ivi
t i
esandconduct edor gani zationwi deCausalAnal ysis
Meet ings.
 Rev i
ewi ngpr oj
ect sspeci f i
candor gani zati
onr elatedwor kpr oducts
 I nvolved i n or gani zat i
onali nnov ation and depl oy ment of new t ools and
technol ogi esf orCMMIr equi rement sandpr ov i
def aci li
tationtothemember s
 Col lectionandv alidat ionofpr ocessi mpr ov ement sf rom v ari
ousgr oups
 Col lectmet rics,def ectdat af rom di ff er
entpr ojectt hroughQ- Trac&St at
ist
ical
Processcont roltool s.
 Pr epar edPI IDf orCMMILev el 5Assessmentdur i
ngt heper odJun1st–Jun29th
i
 Gui dedt hePr ojectt eamsi ncl osingI nternalRev iew f indingsandCheckPoi nt
Rev i
ewf indi ngs.
WorkedasAsst .
Manageri nShr iram Gr oupatChennai ,
from Dec2004t oJune2006.
ON-
THE- JOBACCOMPLI SHMENTS:
 Conduct edI nter nal Qual ityAudi ts.
 Col l
ectmet ricsf rom di f
fer entpr ojects.
 Faci l
itatedpr ojectt eam t opr epar et heMeasur ementandAnal y
si sRecor d(MAR)
 Pr ovideTr ainingt oPr ojectt eam onQual i
typr ocesses.
Wor
kedasEngi neerTr aineeatExi deI nd.LTD, HosurFr om Sep2003t oMay2004.
ON-THE- JOBACCOMPLI SHMENTS:
 Pr oduct i
onI nchar gef orAut omot ive&VRLABat teries.
 Dat a Col lect i
on and Anal ysi
s of I ncomi ng,I n pr ocess,Del i
verables &Cust omer
Compl aints
 Per form Sampl echecksont hepr oduct ionline.
 Mai ntainingpr oduct i
onr ecor ds,sampl emeasur ementr ecor ds, Shif
tout putatshopf l
oor
level.
 Co- ordinatef orExt ernal ISOAudi t
s

ACADEMICQUALIFI
CATI
ON
(
a)1999-
2003:B.
Tech(
Chemi
cal
),Adhi
yamaanEngi
neer
ingCol
l
ege(
Aff
il
iat
edt
oPer
iyar
Uni
ver
sit
y),
Hosur
.Av
erageMar
ks -72%.
(
b)1998-
1999:
HigherSecondar
y,Gov
ernmentHi
ghSchool
,Dhar
apur
am.-86%.
(
c)1996-
1997:
SSLC,
Gov
ernmentHi
ghSchool
,Dhar
apur
am.-85%.

-
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VenkatNar
ayananL Resume 1/
24/
2022

PERSONALDETAI
LS

Fat
her
’sName : Lakshmi
Nar
ayanan.G

Dat
eofBi
rt
h : 11thJul
y1982

Mar
it
alSt
atus : Mar
ri
ed

LanguagesKnown : Engl
i
sh,
Tami
landTel
ugu

Nat
ional
it
y : I
ndi
an

Passpor
tNo. : E6807542

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