Breen eeonno ay Dt RO EON OILS HOW CONSUMERS ARE EXPLO) FACTORS CAUSING EXPLOITATION OF CONSUMERS CONSUMER MOVEMENT NEED OF CONSUMER MOVEMENT CONSUMER MOVEMENT IN INDIA CONSUMER PROTECTION ACT, 1986 IMPORTANT DAYS ricer) RIGHT TO INFORMATION EY UKE O: OOS) Cie mK Cais RIGHT TO SEEK REDRESSAL T TO CONSUMER EDUCATION MORE TO KNOW WHERE SHOULD CONSUMER GO TO GET JUSTICEWHO IS A CONSUMER ¢ Aperson who has indicated his or her | ps ea willingness to obtain goods and/or services | . _from a supplier with the intention of paying ¢ Apperson or group of people, such as a household, who are the final users of products or services. The consumer's use is inal in the sense that the productis usually not improved by the use.Buying quid ERD. ; reasonable price, 1! To check the weights and measures before making purchases 1 Reading the label carefully. 1! To procure the bill, cash received warranty, etc. 1 Shopping carefully and wisely 1 Understanding the terms of the sale i Danndina AA tallaunnn aHOW CONSUMERS ARE EXPLOITED Due to the expansion of business aotivities in an economy, we have a variety of goods available in the market. The demand for goods ana services is twfluenced by the advertisements tn televistow, newspaper and magazines. The companies spend a considerable amount on a advertisements alone attract consumers and feed information that they want us to Rnow, but wot the information that we as consumers want. When we, AS consumer, do wot have sufficient | information about the products, we norvaally get exploited and are sonmertmes even harassed by business coramunity.being sold in the ‘market are sometimes not measured or weighed correctly gSub-standard Quality : The goods sold are sometimes of sub-standard quality. Selling of medicine beyond their expiry dates is generally the grievances of consumers. sHigh Prices : Very often the traders charge a higher price than the prescribed retail price gDuplicate Articles : In the name of genuine parts or goods, fake or duplicate items are being sold to the consumers. sArtificial Scarcity : In order to amass illegitimate profit, businessman create artificial scarcity by hoarding. They sell it later at a higher price. sFalse or Incomplete Information : Sellers easily mislead consumers by giving wrong information about the product its price. quality. reliability. life cvcle.FACTORS CAUSING EXPLOITATION OF CONSUMERS. Limited Information : Ina capitalist economy, producers and sellers are free to produce any goods or services in any quantity and there is no regulation on the prices. In the absence of information about different aspects of the products, namely, price, quality, condition of use, etc., the consumers are liable to make a wrong choice and lose money. Limited Supplies : The consumers are exploited when the goods and services are not available in the required quantity or numbers. This gives us rise to hoarding and price-escalation. Limited Competition : When only one producer or group of producer or a group of persons controls the production and supply of a product, and is ina position to restrict the availability of supplies, there is a possibility of manipulation in prices and availability. Tlliteracy : Illiteracy is one of the major drawbacks that lead to the exploitation of consumers. The level of literacy directlyCONSUMER MOVEMENT Consumer movements arose out of the following: + Dissatisfaction of the consumers ay many unfair practices were being indulged in by + There was no Legal system available forNEED OF CONSUMER MOVEMENT + Providing consumer education. + Providing consumer protection. + Building pressure on government . + Arranging consumer protection programmes + Organizing public opinion. + Providing guidance to consumer. + Fight against marketing system Consumer awarenessCONSUMER MOVEMENT IN INDIA 9¢ took many years for organisations in India and around the world, fo create le. In India, the awareness consumer movement as a social force originated with the necessity of protecting and | ing the interests of consumers against unethical and unfair trade practices, Rampat food shortages, hording, black Fabieg, Mains of alae dA pes beth coe oe arte inan organised form in the 1960s, Till the 1970s, consumer organisations were (oppo Re ee Ba ees _groups to look into malpractices in ration shops and fing in the road passeneger transport. More recently. India witnessed an upsurge in the number of consumer groups. Because of all these efforts, the movement succeeded in ringh pressure on business firms as well as government to correct business conduct whit may be unfair and the interests of consumers at large, A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act 986; popularly known as COPRACONSUMER PROTECTION ACT, 1986 Carcaner Protection Hot, 1986, prpalarly kaoan ae COPRA, it ax Hot of the Partanent of Uae exacted ie 1986 to protect interests of concemers in tedie, It makes provicion for the ectablichneat of concuner cearcite and other axthertice far the eattlement of coneamere ‘ditpatee ard for mattore connected therewith, Thit Hot was exacted ic 1986 with the objective of providig better protectin of concaner ¢ interest, Effective sufegaarde are provided to the concuner, apaicst varions Gypes of exploitations ard arfuir dealiage, relying maiely on compensatory rather thax « disejphnary or preventive preach ander the et, Lt pplec to oll goude ard services exlece pecifeally exempted, which omer the private, public ard ormperative sectors, (t abee provides speedy aad icespercioe. The righte ander the Hot flow fron the righte exchriced ic Articles 14 to 19 of the Couctitatioe of dia. The Right to Afurnatie Ft (R71), which har spened ap gareraarce procesces of ear conning ta the cannon peble, aloe has far-reaching inghoatices for consancr protection, The Cossaner Preteation Hot, 1986 ie the mect inpartart lpiclation exacted to provide fr effective eafegaarde tx omeanere apaicet carts typos of eaplattations and axfein dealuge, relgicg on maitky cempeacatery rather thax a peaitice on prevestice gppreech, The Het has cot op 1 three-tier quae jadicial carsaner disputes redreceal nachivory at the Nativeal, Stato aed Ditriot loool, fur expeditoes and ieaspensive sottlewent of ccataner ditpatee,IMPORTANT DAYS NATIONAL CONUMER RIGHT DAY - National re a aa ene 2013. The day iv being observed orv24 December, since the Consumer Protection Act, 1986 Geet nike day iw 1986. WORLD CONSUMER RIGHT DAY - tw observed ax World Consumer Righty Day’. It conunemorates a historic declaration (1962) by former US President JohwF. Kennedy of four basic consumer righty World Consumer RightyDay isaronnuay i eae solidaurity within theday by; etn the bch ofa con enna consumers, protected, Pe eca eae tenuate octal injustices whichvundermine them.RIGHT TO BE HEARD Kight to be heard meas that consumer’ interests will receive dae consideration al appropriate forums, (¢ abeo tacledes right to be represented ix various forans formed to consider the consumer H organizations which can be given representation in various comnittces formed by the Goverament and other bodies tx = matters relating Co consumers,RIGHT TO [INFORMATION The conumer has the right to Be infoumed about f to be defective in any mannes. Ric enables the consumer to act wisely and responsibly and alec | enable him to desiat from falling prey to high [presouce aclling techniques.RIGHT TO CHOOSE The consumer has right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices. Any consumer who recieves a service in whatever capacity, regardless of age, gender and nature of service, has the right to=— choose whether to continue to recieve the service.RIGHT TO SAFTEY THE SAFE WAY IS THE BEST WAY we puchase that require For example, pressure cookers have a safety valve whihi, if it is defective, can cause a serious ac ‘The manufacturers of the safety valve hat The purchased goods and servi. to ensure igh qual availed of : needs, 6ut also fulfill long term interests. Before should not meet their imme ‘purchasing, consumers should ins t on the quality of the products as well as on LRIGHT TO SEEK REDRESSAL exploitation. It also includes right to fair “ f. ; lement of the genuine grievances of the : ; ab consumer. Consumers must make compla their genuine grievances. Many a times their ye ke £ ‘may be of small value but its impact ole may be é ry lar ke can also tal re JS Wire helbfea umer bik ii seoking earcesali ti zations in seeking red ral O| ss. A consumer can claim compensation oY ba asus phat ee by any product or serv in the consumer court for damage caus 2fe/She ean file He/She can file a against the shopke lant jer or manufacturer,RIGHT TO CONSUMER EDUCATION The right to acquire the knowledge and skill to be an informed consumer throughout life- Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation: They should know heir rights and must exercise hem: The government or other rganisation should make ‘tempts to educate citizens bout various aspects of onsumer welfare-Only then real consumer protection can be ichieved with success-WHY CONSUMER EDUCATION 1S IMPORTANT It provides the person with the basic knowledge to handle consumer problem, he/she becomes a discriminating buyer by taking rational decisions, and thus not fall prey to advertisements or persuasions. Technological developments have flooded the market with a variety of products, goods and services, it is therefore important that a person possesses basic knowledge and skills to judge the product. School children are mostly dependent on their parents, it is therefore important that they make the best use of their pocket money. Consumers education can alert the pupils to the corporate dumping of dangerous pharmaceuticals and similar products. Know Your CONSUMER RIGHTSMORE TO KNOW While buying many commodities, on the cover you might have seen a logo with the letters ISI, Agmark, Hallmark. These logos and certifications help consumers oan assured of quality while purchasing he goods and services. The organisations that monitor and issue these certificates allow produces to Use thei os provided ae ope gplee ian ALWHERE SHOULD CONSUMER GO TO GET JUSTICE Consumers have the right to seek redranoal againat unfair hade practices and in the conoumer court. Sf any Jamage ia done to a consumer, he Pye ee eH GUND on, ct Sen ete Oe quide Consumers on fon to fife cares in the consumer court, on many occasions they also represent individual conoumer in the consumer court.Under COPRA a three- tier system is set up at the district, state and National level for redressal of consumer disputes. Various claims are delt with by these courts as given below : ¢€ District level : Up to Rs 20 Lakhs. € State level : Between Rs 20 Lakhs and Rs 1 Crore. € National level : Exceeding Rs 1 Crore If a case is dismissed in district level court, the consumer can appeal in the state and then in the National level court.THANK YOU