Question bank will include 1] Glossary words, 2] Descriptive Questions, 3] Scenario based Questions, 4] MCQs 5] 5 Parag

Please follow below table for guidelines to prepare the Question banks

SN Topic No.s required

100 Glossary words covering
1 Glossary words entire Paper.
2 20-Questions of 5 marks each
2 20-Questions of 10 marks each
2 Descriptive Questions-Total 60 Q 20 -Questions of 2 marks

5 Questions based on scenario,

situation, practical application
3 5 Scenario based Questions either of 10 or 20 marks

250 Multiple Choice Questions

4 with the following weight age:

4 250-Questions of 1 mark each

4 MCQs-Total 250 Q
Paragraph based questions with set 5 paragraphs along with 25
5 of 5 Mcq's each MCQ's
5 case studies covering maximum
6 Case Studies possible syllabus
7 Syllabus 1
Note The questions should be distributed equally among all topics
Note Specify the block or the unit name in full form from which the question is taken.
Note: Spellcheck and grammar check of entire question bank should be done before submitting to SG
, 3] Scenario based Questions, 4] MCQs 5] 5 Paragraph /Video based 25 MCQ's and the respective Syllabus

Options/Answers

Meaning required
Answers are not required                         
Answers are not required
Answers are not required

Model answer required

Four Options are required; First Option (answer) should be

the correct option.

Keep Options (answers) like all of these/ none of these/

both/a&b etc. at the minimum. True /False ; Yes/No type of
questions Match the following Strictly Prohibited
5 paragraphs required.Four Options are required; First
Option (answer) should be the correct option.
Case lets of 150 -500 words having a minimum of 3 and
maximum 5 questions. Model answers also required
Final Syllabus from which the Questions are prepared should be pasted compulsorily
s
e question is taken.
ld be done before submitting to SG
 based 25 MCQ's and the respective Syllabus

Refer

Please refer first worksheet for the ready format to fill words.
Please refer second worksheet for the ready format to fill questions.
Please refer second worksheet for the ready format to fill questions.
Please refer second worksheet for the ready format to fill questions.

Please refer third worksheet for the ready format to fill questions.

Please refer fourth worksheet for the ready format to fill questions.

Please refer fourth worksheet for the ready format to fill questions.

Please refer fourth worksheet for the ready format to fill questions.

Please refer fifth worksheet for the ready format to fill questions.

Please refer sixth worksheet for the ready format to fill questions
ared should be pasted compulsorily
Sr. No. Glossary Word Meaning
1 Encrypt convert, put information in a special form
2 Translate express in different language
3 Convert change, transform
4 Symbolic representing a concept
5 Scanty small in size
6 hierarchy system or organization of levels
7 Interaction having communication with someone
8 tiers ranks, levels
9 fragments particles, pieces
10 identification recognition
11 Conducive beneficial
12 Adhesive sticking, together
13 instrumental influential, having an effect on something
14 alterations changes, adjustments
15 dynamics forces that produce movements or changes
16 incentive motivation, stimulus
17 conjunction association, agreement, union
18 buoyancy flexible, elastic
19 grievances complain, objection
20 grapevine gossip, informal information that spreads quickly
21 circumvent avoid
22 congenial Pleasant
23 homogenous of similar kind in nature
24 inconsistent Irregular, changing
25 ambiguity Vague, Unclear
26 Transcend To go beyond, rise above the limit
27 Autocratic in a dictatorial way, ruling
28 Transformational life-changing, reframing
29 Transactional negotiable, flexible
30 Potential Ability to become something good
31 competence capability, capacity
32 Integrity honesty
33 facilitate easing a process, helping to smooth
34 agility smartness, quickness
35 Evolve develop, progress
36 Adaptable adjustable, accommodating
37 Ethics morals, principles
38 delegate assign, give
39 directive order, command, rule
40 Cognitive intellectual, involving brain
41 Unstructured unorganized, confused
42 framework structure, skeleton
43 Narrative story, description
44 Adversarial opposing
45 Inflexible stubborn, rigid
46 Leverage hold, support, contact
47 Backlash retaliation, fallout
48 Chaotic disorderly, disorganized
49 Collaboration cooperation, partnership
50 Consensus agreement, unison
51 indecisive undecided, unclear
52 Reinforce strengthen, support
53 equilibrium balance, symmetry, equality
54 Tactic strategy, plan, method
55 Evidentiary based on proof, based on evidence
56 Enforceability binding, compulsory
57 Conclude end, decide
58 paradox contradiction, mystery, conflict
59 concede admit, accept
60 Bargain deal, barter, negotiate
61 Interchangeably replaceable
62 innovative New, Original
63 Evident clear, noticeable
64 dynamic changing, potent
65 assimilation addition
66 enterprise organization, business
67 aspiring hopeful, ambitious
68 Stakeholder supporter, share holder
69 synchronisation in harmony, in coordination
70 crucial important, critical
71 feasible workable, practical
72 humongous enormous, large
73 significance importance
74 intangible abstract, non physical
75 sphere region, domain
76 diplomatic political, smart
77 intervention interference, interruption, mediation
78 thrive develop, flourish
79 derive obtain, get, gain
80 indispensable necessary, essential
81 Optimal excellent, maximum
82 sporadic irregular, occasional
83 Empower entitle, permit, authorize
84 humility modesty
85 approachable pleasant, friendly
86 susceptible prone to, allowing, permitting
87 Innate natural, inborn
88 ascertain discover, find out
89 inbred inborn, inherent
 90 convenient comfortable, easy, approachable
91 reverberate echo, resound
92 decline decrease, reduce
93 encounters experiences, coming across
94 robust strong, fool proof
95 fortuitous unexpected
96 reciprocation compensation, interchange
97 Testimonial reference, recommendation
98 commitment dedication, responsibility
99 attribute characteristic
100 Credible trustworthy, reliable
 Chap No. / Chapter
Sr. No. QUESTION Marks
No.
describe the need for effective communication
1 in business settings Chap 1 5 Marks
Elaborate on the points for explaining
2 importance of effective communication. Chap 1 10 Marks
Explain various direction that the
3 communication flows. Chap 1 20 Marks
Sr. No. QUESTION

1 Pankaj is working in the cahier in a

2 Sudha is a HOD of physics department i
Answer/ Solution Block No. / Chapter No.

Pankaj is working for a bank and will be contacting a senior official in a

different department of his organization, that is diagonal communication.
This type of Communication is also called Cross Communication. The
benefit of this dimension of communication is that, It ensures that there is
adequate information flow among multiple elements of the company.
Employees at different departments and different hierarchical levels of the
company must communicate to maintain an open environment in the
business house. Diagonal or Cross Communication ensures the flow of
information informally. Diagonal Communication creates a free
environment in the company and allows the employees to speak up freely,
and it makes an excellent environment for the exchange of ideas. This type Chapter 1
of Communication reduces the workload of the higher-level officers.
Cross Communication minimizes the number of filters in the information
channel, preventing the distortion or loss of information.
The structure of the organization in a business house is the leading
framework to decide the predominant communication channel that shall be
followed in the company.
However, in this type of communication, authorities may be divulged and
diluted. People might feel overrun by their subordinates and there could be
conflict of interest and favouritism experienced.
Physical barriers mean the barrier intangible or real form. This type of
wall occurs when the communication channel members are far away from
each other physically, and there is no connection between them. Distance
becomes one of the fundamental limiting factors here.
These are the most visible obstacles to successful contact. In principle,
these obstacles are typically quickly removed at least.
They contain barriers such as noise, locked doors, unreliable contact
devices, closed cabins, etc. Often, in a large office, physical separation
between separate workers, combined with defective equipment, can result
in significant barriers to successful communication. Semantic barriers are
also one of the principal types of physical obstacles. The mode of
communication or language that the transmitter uses for transmission may
be unknown to the receiver. This type of barrier is called the Semantic
barriers.
2. Psychological Barriers:
Emotional or psychological barriers are one of the most crucial types of
obstacles in any business house. This type of fence is only based on
Chapter 1
abstract vibes, making it even more challenging to recognize, tackle, and
eliminate. They could be of multiple types like inattention, the difference
in perception, inadequate retention capacity of the communicator and the
receptor, distrust among the various units of the communication channel,
or the nature of specific employees that makes them poor communicators.
Psychological distress of the employees is also one of the fundamental
reasons, and they fail to perform well in the company. Some may have
personal family problems; some may not be interested in particular
projects. All such factors distract the employees from keeping up with
work and producing the desired results. These are elementary
psychological barriers, also grouped under emotional barriers that interrupt
business communication.
It so happens, that the receiver evaluates a particular message or draws a
conclusion from it, even before the transmitter completes the statement.
This is called premature evaluation and can also lead to a barrier in
communication. Poor listening habits of particular employees and the
subsequent difference in words and actions could also act as a potential
 Marks

10 Marks
20 Marks
Sr. No. Questions Right option
1 Sender sends ___________ to send Concept
66 ______________ always leads to solutions communication
Option2 Option3 Option4 Marks
message thought idea 1 Mark
business manager experience 2 Marks
Block No. / Chapter No./Name
Chapter 1
Chapter 1
Sr. No. QUESTION

Problems In Intercultural Communication of humans have been prevailing since four

million years. However, the invention of the concept of culture is estimated to have
taken place only about 35,000 years ago. Today it is believed that both culture and
1
communication have evolved considerably and are interdependent concepts. In fact,
communication is considered to be an integral part of culture. It is observed that
indeed our culture has a deep impact on our thoughts and behaviors.

Q.1 A Problems In Intercultural Communication of humans have been prevailing since_____

Q.1 B Invention of the concept of culture is estimated to to have taken place about ________
Q.1 C Culture and communication are ______________ concepts
Q.1 D _______________ considered to be an integral part of culture.
Q.1 E Culture has deep impact on our thoughts and ____________
correct option option 1 option 2 option 3

four million years two million years three million years 35,000 years
35,000 four million 35 3,500
interdependent separate important old
communication humans speech thinking
behaviour relationships beliefs faiths
Block No. / Chapter No. Marks

chap 1 5

1
1
1
1
1
1
Sr No.
Caselet

Improving performance in Business Services Two years ago the Stat

Business service group to provide special ervise to out of state business that were considering relocting in the state. Another k
recently relocatedget settled and operating asquick as possible. In the last two-year period. Inthat two-year period the busine
more than 35 businessess move into the state efficiently.The business Servicesgroup was staffed with acomplement of a depa
with some secretial & clerical support. The job of the Business development specialist consisted principally of contacting and w
identofy the kind of information or help they need, then making sure the correct assitance arrived. The specialist also served a
problems with the bureaucracy. Specialist were responsible for keeping these business happy and efficient. As such the specia
specialist has a quota of contact and services to make each month. Charles Thompson was initially made the active supervisor
previous department manager. After three weeks of keeping things running he was promoted to manager. Charles was origina
another related department to serve as assisyant manager when Charles learned that he will be moved to business services gr
people with whom he used to work. Infact charles had worked with all 5 of them to some degree when he was part of busines
joined the Business Services group the same day. In fact they have cme from the same department to join business services gr
shortly thereafter. for most of the time that charles was in the group these 4 worked together easily and effectively. As the bu
Finally before Charles traansferred, he had a chance to orient and train Melanie Bronson, who has been hired as his replaceme
level of experience in the business service function. Morever based upon their record and reputation they aalso performed ve
letters sent to business groups some pf them were signed by the governor . They worked effectiveley and creatively on thier o
Inspite of this coquality managent programnsitent records though Audrey Dons ( Charles Boss who heade
for improvement.She explianed her feelings to Charles in a lunchon meeting to Chalres one day, not long after charles had bee
enough of Business service group to agree. One of Audrey major program was to institute a service quality management progr
Charles agreed to it. Each of yhe folowing Monday Chrleys called the staff toether for a meeting. H
Quality Management Program and that they were selected to begin with.The specialist left the meeting without any comment
they walked back to ther desks. It has been few days from the meeting. Since then, Suzy has filed a griviance with the personn
request for transfer. He knows there is a major problem as he sits back at his desk at 5 pm in an empty office, wnting to make
wonders what went wrong and what he should do now.
Questions
1. How should Charles should have responded to his managers in starting service quality program?
2. Describe the problems facing Charles ?
3. What should Carles do to respond to the Problems ?
sent to business service group some of which had been signed by the Governor. Tye worked efficicently & creatively on their o
cicently & creatively on their own with few personal problems. In spite of this consistent record though, Audrey Downs ( Charle's new Bo
drey Downs ( Charle's new Boss , Head of the Economic department ) felt there was still room for improvement. She explained her thinkin
ent. She explained her thinking to Charles in a lunchon meeting one day, not long fter cgarles had been promoted to manager
moted to manager
COPY PASTE the syllabus for which Question Bank is developed here