Security Operations Center Manager Job Description

Job Summary:

We have an excellent opportunity for an SOC Manager. You will act as owner of
the managed security service and provide internal escalation for your team
members. You will work collaboratively with our client services organization,
security service advisors, professional services, sales and any other teams
involved in delivery of the SOC service within GridSME.

You will contribute to pursuing cohesion, performance, and leadership as well as

service improvement. With regular and ongoing governance of service delivery
including reporting, analysis, recommendations for improvements and follow-up,
you will nurture working relationships with customers and key stakeholders. You
must constantly review existing methods and approaches, addressing any
communication or process gaps. You will also manage operations focused
programs such as training, client advocacy, transition to operations, change
management and knowledge transfer, and will drive new areas for improvement.

Key Responsibilities:

The SOC Manager role is part of the SOC. Candidates in this role will oversee
and coordinate the activities of SOC personnel and implement security
assessment and incident response protocols. Candidates will coach personnel
on technical issues and verify that they follow SOC policies to ensure all
components are functioning optimally. Must establish and maintain metrics that
help provide a high level of productivity, supportability, and operational readiness
while also participating in project planning activities such as infrastructure
enhancements and change management controls. Must have a proven track
record in leading information security teams and technologies. Must have a
general knowledge with regulatory and privacy laws.

RESPONSIBILITIES:

• Provide first line supervision to direct reports

• Develop and administer SOC processes and review their application to
ensure that SOC’s controls, policies, and procedures are operating
effectively
• Provide management oversight for the identification, triage and response
of events or incidents of apparent security breaches
• Produce and review aggregated performance metrics
• Manage and increase the effectiveness and efficiency of the SOC, through
improvements to each function as well as coordination and communication
between support and business functions
• Play a significant role in long-term SOC strategy and planning, including
initiatives geared toward operational excellence
REQUIREMENTS:

• A degree.
• 5+ years of strong leadership experience as a SOC Manager within a
managed security services environment supporting F500 customers with
the ability to grow, mentor, and up-skill security analysts.
• Mastery of security engineering and network threat investigation concepts
with hands-on experience.
• In depth understanding of TCP/IP, endpoint processes, and packet
analysis.
• Experience with conducting memory forensics or pen testing.
• CISSP, CISM and SANS knowledge (SANS GIAC certification such as
GCIA, GCIH, GSEC, GCFA or OCSP certification) would be an
advantage.
• In depth understanding of cyber security trends and application to SOCs.
• Ability to excel in a fast-paced environment and work under pressure.
• A skilled collaborator and complex problem solver with experience
managing relationships through internal and external escalations with
experience presenting to leadership groups.
• A strong understanding of the current threat landscape with the ability to
explain lateral movement and post exploitation detection techniques.
• Ability to analyze customer threat trends and threat posture and provide
security advice.
• Technical ability to function as incident response escalation when needed
• Experience with reporting to measure Security Analysts and overall ASOC
performance.
• A can-do attitude with a relentless focus on our customers.
• Ability to translate security concerns into business context and articulate to
executives, while weighing business needs against security concerns in
the decision making process
• Measured the impact that process or tools changes have on service
delivery.
• Ability to identify and measure key work drivers to drive down service
delivery costs.

If this position sounds like a good fit for you, please contact Amy Reece to
schedule an interview.

areece@gridsme.com