Comwave Institute Islamabad

(DEC of Sarhad University Peshawar)

Subject: MGT303-Total Quality Management Mid Term Examination Fall-2021

Max. Marks: 15

NOTE: Read the Important Instruction available on Comwave CMS Portal before attempt the papers.
Attempt all questions.

Q1. What is Culture? Do you think that TQM has any relationship with Organizational Culture?

Q2. Differentiate between Flow charting & Process charting with examples. Or Write Short Notes on the
followings:
(a). Advanced Tools of Quality Management. (b). ISO 9000 Series.

Q3. Elaborate the role & Commitment of Leadership regarding designing and implement of the TQM
System in Business Organization.