JINAR(LAZAR)ELENA CIG ID II

4.7
Specimen letters
4.7.1
Delay in delivery

Panton Manufacturing Ltd.

Panton Works, Hounslow, Middlesex, TW6 2BQ
Tel: 081 353 0125 Registered No. England 266135
Telex: 21511
Fax: 081 353 6783

Mr H. Majid, 8th October

Majid Enterprises, 2005
Grant Road,
Bombay,
INDIA

Dear Mr Majid,

I am writing to you concerning your order, No. CU 1154/d which you placed four weeks ago. At that
time we had expected to be able to complete the order well within the delivery date we gave you
which was 18 June, but since then we have heard that our main supplier of chrome has gone
bankrupt.

This means that we have to find another supplier who could fulfil all the outstanding contracts we
have to complete. As you will appreciate this will take some time, but we are confident that we
should be able to arrange to get our materials and deliver consignments to our customers by the
middle of next month.

The units themselves have been assembled and simply now need completing.

We regret this unfortunate situation over which we had no control and apologize for the
inconvenience. If you wish to cancel the order it would be quite understandable, but we stress that
we will be able to complete delivery by next month and would appreciate it if you could bear with us
till then.

Please let us know your decision as soon as possible. Thank you for your consideration. Yours

sincerely,
D. Panton

D. Panton Managing Director

 JINAR(LAZAR)ELENA CIG ID II

Questions
1 Why haven't Panton completed the order?
Because their main supplier of chrome has gone in bankruptcy.

2 How do they intend to overcome the problem?

By finding a new supplier of chrome who could fulfill their outstanding contracts so they can
complete them.

3 When do they now expect the order to be completed?

They are confident that they should be able to arrange the get their materials and deliver
consignments to their customers by the middle of next month.

4 Can Majid Enterprises cancel the order if they want to?

Yes, they can and it would be quite understandable, but Panton asked nicely to bear a little
more till they will be able to make the delivery.

5 What is the 'decision' referred to in the last paragraph?

If they want to cancel or not the order.

6 Which words in the letter correspond to the following?

with reference to concerning
finish complete
complete fulfil
certain confident
put together assembled
trouble unfortunate situation
tolerate the situation bear with us