OPERATIONAL

PLAN
What this report covers?
1. Contingencies

PROGRAM 2. Areas of underperformance

3. Recommended solutions
 1. RISK ANALYSIS
CONTINGENCIES What risk element exist?

2. CONTINGENCY PRIORITIZATION

Which of these risks should be planned for?

3. SCENARIO BUILDING
What are the possible effects of the selected
contingencies?

4. CONTINGENCY PLAN DEVELOPMENT

What would be done in each escenario?

5. MONITORING, EVALUATING AND

UPDATING

Updating plans to account for changed situations

CONTINGENCIES

TIME COST RESOURCES

Client change the Unexpected expenditure Running out of resources

deadline Budget exceeded Loses main raw material
supplier
AREAS OF CUSTOMER SUPPORT
UNDERPERFORMANCE
There is no adequate communication,
there are failures in the communication
processes

PLAN ORGANIZATION

Delays are occurring due to poor

organization of the plan

WORK TEAM
Communication and teamwork problems
SOLUTIONS CUSTOMER SUPPORT

Use digital platforms as means of

communication with customers

PLAN ORGANIZATION

Use software that allows you to maintain a

better organization

WORK TEAM
Foster teamwork and effective
communication