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  • Tampered Cards

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    victoria joy pataueg
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    The document provides instructions for handling a card with missing or tampered information. If the complete card number is available, the agent looks up the card. If not, they ask for additional identifying information. If the card appears tampered, the agent places it on hold and creates a case; if it's just worn, the agent replaces it in the system.

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    The document provides instructions for handling a card with missing or tampered information. If the complete card number is available, the agent looks up the card. If not, they ask for additional identifying information. If the card appears tampered, the agent places it on hold and creates a case; if it's just worn, the agent replaces it in the system.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    18 views1 page

    Tampered Cards

    Uploaded by

    victoria joy pataueg
    The document provides instructions for handling a card with missing or tampered information. If the complete card number is available, the agent looks up the card. If not, they ask for additional identifying information. If the card appears tampered, the agent places it on hold and creates a case; if it's just worn, the agent replaces it in the system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Tampered Card

    (Last 4 digits/exp date/CVV is


    missing)

    Is the complete card


    Yes number available?
    No

    Pull up the card using the card Ask for the serial number/van 16
    number from the back of the card or from
    the receipt

    Is the card
    tampered?
    Yes No, worn out

    Place the card ON HOLD and create


    Replace the card in CCA
    a case for consumed cards.

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