Escuela de Turismo

Segundo Parcial de Inglés de Especialidad III

Fecha: 11-06-21
Nombre:

I-Complete the sentences from a presentation with these phrases.

Divided my talk /many thanks to all of you/ who don´t know me/we´ll be moving on
to/going to talk about/I´ll be looking at
1-After that ___________ the consultant´s role today
2-Today I´m ______________ independent travel consultant.
3-First of all, ________________ for coming here today.
4-For those of you _____________, my name´s Eric Pietersen, and I´m an independent
travel consultant.
5-Firstly, ________________ the history of independent travel consultancy.
6-I´ve _________________ into four sections.

II-Make the informal statements given into more formal presentations

expressions.
1-Hi, great to see all you guys!
I´m delighted _______________________________________.
2-Toda it´s all about independent travel.
What I want ________________________________________.
3-It´s going to take an hour I reckon.
My presentation _____________________________________.
4-There´re three parts to the talk.
My talk is broken _____________________________________.
5-Questions, anyone?
I´m happy ___________________________________________.

III-Match the words in A with the words in B to make phrases used in online
travel. (Collocations)
A B
1-dynamic a-distribution
2-online b-website
3-data c-packaging
4-meta d-agent
5-multi-channel e-travel agency
6-single-site f-sites
7-supplier g-aggregator

IV-Complete the following letter.

Customer Service Manager
Dear Sir
I have recently _______________
from your “Taste to the East” tour (ref: TE 102). I am very upset by the
_______________and organization of this tour and I have a number of comments I
would like to ____________.
In general, the food was very poor and the _____________ was often excessively slow.
On a number of _______________ we had to wait over an hour for our meals. In the
hotel in Seoul, there was a problem of _____________. After a long and tiring journey,
we discovered that this hotel had no accommodation for us. We were
__________________ to another hotel on the outskirts of the city, in an area which was
less than safe. In your brochure you stated that all the hotels were ________________
in the city centre.
On top of all this, I have to say that your staff could have ______________ these
problems in a better way. Some of them were rather ______________ when complaints
were made.
I feel that your _____________ should consider an appropriate _____________
Because of the ___________ service.
Choose the correct word in these sentences from a written response to a
complaint.
Dear Ms Birnie
We were very sorry to _______ (hear/know) that you were _______________
(disappointed/disappointing) we the service we ______________ (proposed/provided)
I have now had the chance to fully _______________ (inspect/investigate) the matter.
I was particularly ____________ (surprised/surprising) that you found the front desk
staff _______________ (helpless/unhelpful). It was very ________________________
(disappointed/ disappointing) to learn about the argument with the receptionist, and I
can _____________ (assure/insure) you that we will carry out a full ________________
(investigate/investigation).
The problem with the shower was very ______________ (fortunate/unfortunate), and I
_______________ (apologetic/apologize) for this.
Please accept my _________________ (apologies/apologize) for the ______________
(problems/provision) you experienced. As a ____________ (signal/sign) of goodwill, I
would like to offer you a complimentary dinner for two in our restaurant.
Yours ___________ (sincerely/Sincerely)

Put these words in the correct order to make sign posting expressions.
1-move on to/let´s/ admission charges
2-take/let´s/location/ so/ a look at
3-about/ talking /been / to you/theme parks/ I´ve
4-of all/ forget/ staffing levels/ we mustn´t/ last
5-I´ve enjoyed/I´d like/meeting you/in/to say that/conclusion

Match the words in A with words in B to make collocations.

A B
1-complimentary a- proximity
2-greenfield b-theme
3-market c-facilities
4-vegetation d-location
5-unifying e-barrier

Write down 4 jobs in a hotel and provide at least two skills and personality
features that are needed to perform that job well.
1-
2-
3-
4-

VII-Speaking (3-minute minimum)

a) Explain your participation in this year project;
b) talk about what kind of job you would like to get in the future in the tourist
industry and why you like it.