Shubham Bhattacharya

20PGPM051

Business Analytics – III – Mid-Term Exam

Answer 2:

Descriptive statistics are one of the fundamental “must know” with any set of data. It gives you a general
idea of trends in your data that includes but are not limited to:

 The mean, mode, median and range.

 Variance and standard deviation.
 Skewness.
 Count, maximum and minimum.

Boxplot for Survey Responses

In descriptive statistics, a boxplot is a method for graphically depicting groups of numerical data through their
quartiles. Box plots may also have lines extending vertically from the boxes (whiskers) indicating variability
outside the upper and lower quartiles, hence the terms box-and-whisker plot and box-and-whisker diagram.

Box plots can be drawn either horizontally or vertically.

Software
Labels Q1 Q2 Q3 Q4 Q5 Q6
Min. 1 1 0 1 0 1 1
Q1 2 2 3 2 3 2 2
Median 3 3 4 3 3 3 3
Q3 4 4 4 4 4 4 4
Max. 4 4 4 4 4 4 4
IQR 2 2 1 2 1 2 2
Upper
Outliers 0 0 0 0 0 0 0
Lower
Outliers 0 0 2 0 3 0 0

Boxplot
 Q2
   
Mean 3 Shubham Bhattacharya
Q1
Standard Error 0.13794 20PGPM051
   
Median 3
Mean 2.977273 Business Analytics – III – Mid-Term Exam
Mode 4
Standard Error 0.132022
Standard Deviation 0.914991
Median 3
Sample Variance 0.837209
Mode 4
Kurtosis -1.39005 Q3
Standard Deviation 0.875736
Skewness -0.19082
Sample Variance 0.766913  
Range 3
Kurtosis -1.19964 Mean 3.25
Minimum 1
Skewness -0.17235 Standard Error 0.145855
Maximum 4
Range 3 Median 4
Sum 132
Minimum 1 Mode 4
Count 44
Maximum 4 Standard Deviation 0.967495
Sum 131 Sample Variance 0.936047
Count 44 Kurtosis 1.710884
Skewness -1.34175
Q4 Q5 Range 4
        Minimum
3.06818 0
Mean 3 Maximum Q6
Mean 2 4
Standard Error 0.13794 0.15039   Sum  
143
Standard Error 7 Mean 2.977273
Median 3 Count
Median 3 44
Mode 4 Standard Error 0.150716
Mode 4 Median 3
Standard Deviation 0.914991 0.99761
Sample Variance 0.837209 Standard Deviation 9 Mode 4

Kurtosis -0.93225 0.99524 Standard Deviation 0.999736

Sample Variance 3
Skewness -0.38165 Sample Variance 0.999471
0.80650
Range 3 Kurtosis 9 Kurtosis -0.8426

Minimum 1 Skewness -1.0249 Skewness -0.5381

Maximum 4 Range 4 Range 3

Sum 132 Minimum 0 Minimum 1

Count 44 Maximum 4 Maximum 4

Sum 135 Sum 131
Count 44 Count 44
 Recommendations and
findings

 All the questions on the box and whisker plot indicate that the customers’ expectations were generally
met or exceeded because they are skewed to the left.
 Questions 3 and 5 had some dissatisfied customers, indicating that there is a need for improvement in the
interpersonal skills of the support representatives and the amount of time to resolve a problem.
 We can see from all the tables that the mode for all the questions is 4 which can be used to conclude that the
Overall rating for the company is 4.
 The problem resolution time indicates that 75% problems were resolved within 5 days and very few
took several weeks or longer.
 Questions 3 and 5 had some dissatisfied customers, indicating that there is a need for improvement in the
interpersonal skills of the support representatives and the amount of time to resolve a problem.
 The answer to the overall satisfaction question about the software indicates that the customers are satisfied.
 The problem resolution time indicates that 75% problems were resolved within 5 days and very few
took several weeks or longer.