RUFUS GIWA POLYTECHNIC, OWO, ONDO

STATE

AN
ASSIGNMENT PREPARED
BY
GROUP ONE
ADEBIYI FLORENCE ADEKANLE CEC/OW/FST/2015/197 ( )
ADEDEJI FADEKEMI OMOLOLA CEC/OW/FST/2016/198 ( )
AJIA OLUWABUKOLA VICTORIA CEC/OW/FST/2016/201 ( )
ALO JOHN TOPE SO4/FST/2017/2195 ( )
AYODELE OLUWASEUN FISAYO CEC/OW/FST/2016/209 ( )
FAMOBUWA RUTH OLUWASEUN 08102240804 ( )
IYODO BLESSING OLAJUWONLO SO4/FST/2017/2238 ( )
JOLOMI BLESSING FUNMILAYO CEC/OW/FST/2015/183 ( )
KOLAWOLE OLUWANIKEMI AYOMIDE SO4/FST/2016/2140 ( )
KOLAWOLE SIMIDELE VICTORIA SO4/FST/2017/2246 ( )
LAWAL OLUWAKEMISOLA MARIAM SO4/FST/2017/2248 ( )
OMONIYI OMOTOLANI FAVOUR CEC/OW/FST/2016/221 ( )

ON
DISCUSS THE PROCESS OF MAINTAINING A SATISFACTORY AND A SATISFIED
WORKFORCE

DEPARTMENT: FOOD SCIENCE AND TECHNOLOGY (FST)

COURSE TITLE: PERSONNEL MANAGEMENT
COURSE CODE: BAM 314
LEVEL: HND I

LECTURER IN CHARGE:
MR. AKINTAN AKINYEMI

INTRODUCTION
 Employee satisfaction is the term used to describe whether employees are happy and
fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a
factor in employee motivation, employee goal achievement, cost savings, customer satisfaction,
employee productivity, positive employee morale, and more in the workplace.

Employee satisfaction, while generally a positive in your organization, can also become a
problem if mediocre employees stay because they are satisfied and happy with your work
environment. (But, surely, if you identify that mediocre employees stay in your organization, this
is a whole different story that requires effective performance management and constructive
feedback.)

What is Employee Satisfaction?

Employee satisfaction is the level of happiness or contentment an employee feels for

his/her job. Employee satisfaction is an essential aspect of any business or organization.

When employees are happy and satisfied with the management and work culture, they put
their best effort to make the company successful.

If the employees in an organization are not happy and content, it directly impacts the
bottom line.

When employees’ needs are met they develop a positive outlook towards the organization
and its goals. When employees are dissatisfied and unhappy with their jobs, they lose their
motivation and tend to underperform.

Factors That Contribute to Employee Satisfaction

Factors contributing to employee satisfaction include;

 treating employees with respect,

 providing regular employee recognition,
 empowering employees
 offering compensation above industry-average benefits,
 providing employee perks and company activities,
  positive management within a success framework of goals,
 measurements and expectation

The critical factor with employee satisfaction is that satisfied employees must do the job and
make the contributions that the employer needs. If they don't, all that the employer does to
provide an environment that satisfies employees is for naught.

Measuring Employee Satisfaction

Employee satisfaction is measured in several different ways including numerics such as:

 employee retention
 customer satisfaction
 the ability to attract superior employees.

Employee Satisfaction Surveys

Employee satisfaction is often measured using anonymous employee satisfaction surveys that
are administered periodically to all members of the organization to gauge employee satisfaction.

In an employee satisfaction survey, employee satisfaction is looked at in areas such as:

 management effectiveness understanding of the mission and vision of the organization.

 where each employee fits inside of this framework empowerment by management and.
 the expectations of the organization teamwork on teams and with coworkers
communication transparency and effectiveness.
 coworker interaction and relationships.
 their ability to solve customer problems and provide outstanding service leadership
received.
 the potential to lead the perceived sense of opportunity to grow professionally and
personally.

Key reasons for employee dissatisfaction

 Low compensation
  Lack of Career growth
 Management
 Poor Relation with Co-workers and Managers
 Lack of Appreciation and Recognition
 Poor Work-Life Balance

Factors to maintaining a satisfactory and a satisfied workforce

1. A Positive Work Environment

A positive work environment has a significant influence on how the employees feel. The
work environment plays a vital role in keeping the employees motivated. It significantly
influences his/her work life. It reflects in the work they do and helps sustain positivity
throughout the day.

A positive work environment doesn’t only mean the organizational structure. It is the overall
experience an employee shares with his/her co-workers, immediate supervisors, and company
culture.

Create a positive work environment through-

 Open communication
 Building trust
 Building healthy work relationships
 Listening and promoting equal opportunities

2. Feedback

We all need people who will give us feedback. That’s how we improve.

We all need and crave feedback, and your employees are no different.

Feedback is critical to employee satisfaction, and most of the managers are uncertain
when it comes to giving feedback. Lack of employee feedback makes the employees unsure
about the work and effort they are putting. Human psychology is complicated, and people can
receive the same message or dialogue differently.

Managers should, therefore, master the tricks of giving feedback. The positive effects of
feedback are immense in the workplace. It can build trust, employee satisfaction, keep the
employees motivated and reduce turnover.

The best ways to give healthy feedback are

 The positive intent.

 It should be constructive.
 It should be genuine.
 Don’t wait, give your feedback immediately.

3. Rewards and Recognition

According to Office Team’s study, 66% of employees say they would “likely leave their job
if they didn’t feel appreciated.

Each of us has unique skill sets, and we consciously or subconsciously apply those at our
jobs. It is, therefore, rewarding for anybody to be appreciated for the application of these skills.
When employees are rewarded and recognized for their work, it builds employee morale,
productivity, and overall employee satisfaction or job satisfaction.

Organizations often miss out on this psychological aspect. Appreciating and recognizing
employees from time to time keeps employees motivated. This energizes them to thrive to do
better and outdo themselves. You can also offer valuable benefits and perks to your employees to
boost their morale and job satisfaction.

4. Work-life Balance and Employee Satisfaction

Work-life balance helps employees to balance their professional and personal lives.

Balancing work-life in today’s world is quite challenging, and many a time can become
burdensome.
 Employees keep themselves occupied with the different aspects of their personal and
professional lives. And that plays a crucial role in their satisfaction and employee happiness.
Long, tight work schedules, and too much workload often make it difficult for them to balance
them.

Management can, therefore, help its employees to bring a balance in work life. Here are
some actionable steps:

 Initiating work-life balance programs

 To have one to one interactions
 To provide flexible work hours
 Giving them enough time for relaxation and leisure

5. Involve and Engage your Employees

When you involve and engage your employees, it builds employee satisfaction. Teams
that work together with involvement are happier and satisfied. The best way to encourage
employees is to make them fully involved. To hear them out in need. To make them realize that
they are equally important, and their contribution and hard work are always appreciated.

Work-life can be hectic and burdensome at times. When you involve and engage your
employees deliberately, it reduces employee turnover and enhances employee satisfaction.

6. Develop Employee Skills

Helping employees develop their skill sets is also one of the attributes of employee
satisfaction. When you give your employees room for developing their skills, it boosts their job
satisfaction and increases work efficiency. This also signifies that, along with your organizational
growth, you even care about their career development.

Evaluating if the employees want to learn something new or need any specific training is
always a good practice. Lack of this management approach often makes the employees
dissatisfied. Since they feel they have nothing left to learn.
 7. Evaluate and Measure Employee Satisfaction

Many small/big organizations conduct biannual or yearly employee engagement surveys.

They put up questions on the categories like teamwork, feedback, information, work-life balance,
work relationship, self-evaluation, and so on. This is an excellent practice unless it becomes
monotonous or complacent. Since work culture is diverse from one organization to another,
therefore the surveys can be designed accordingly.

Let’s say management can put an employee suggestion box to hear employees out
anonymously. Employees can put any simple suggestions they want to make or write anything
that bothers them.

One of the other evaluation practice is one-on-one reviews. This could be very effective
to know about employee dissatisfaction and its attributes. Management would this way see if
they are satisfied with their jobs. This would allow the employees to talk about their
discontentment, aspirations, and goals. This would foster satisfaction and engagement and what
employees expect from the organization.

8. Employee Well-being

‘Health is wealth’ is an overused phrase but holds true to its meaning. Employers who do
not emphasize employees’ physical, emotional, psychological, and financial well-being build an
inefficient workforce. It is vital to building a work culture for the employees’ well-being needs.
Employees who are healthy and stress-free have better productivity and a greater sense of
responsibility towards their job. The feeling of security keeps them more engaged and dedicated.
Therefore, employers must provide them with corporate wellness programs or sessions and
monitor their behavior to foster a positive culture.

9. Clearly defined Goals and Objectives

You may have best team working for you, but if you do not have goals and objectives in
place, you would slowly kill their enthusiasm. Your team needs directions throughout their work-
life cycle. When an organization fails to provide clear objectives or company values, it leads to
employee dissatisfaction. Employees do not only work for a paycheck. For their satisfaction at
work, they also need a direction and a sense of purpose that keeps them going. At the end of the
day, we all want to do meaningful work and make a difference.

10. Always say 'thank you.

"In my experience, employees rarely become unhappy or leave solely over money. When
they do become disenchanted, it is usually because they don't like their boss, aren't engaged or
feel like they have stopped learning. Having a positive culture and workplace environment helps
a lot, as it encourages teamwork and communication, which increases engagement and
opportunities for teammates to learn from each other. We also do periodic shoutouts to people at
all levels of the organization for great work or superior effort. These kudos cost nothing but
provide important public recognition for a job well done, effectively compensating people in the
form of social currency, which is highly valued.

11. Make employees part of the big picture.

"The best benefit you can provide to your employees is the opportunity to make a
difference through their work and help guide the course of the company. Benefits such as clear
and frequent communication on company happenings, individual and department direction, and
big-picture company direction make all the difference in employee happiness.

12. Be transparent and honest.

The ability to understand employee concerns is important, but it's what you do after that's
critical to retention. You should always be transparent by sharing what you've learned and a
course of action for addressing the issue. For example, after a recent companywide engagement
survey, we chose to share our results with all employees. We not only communicated our top
areas of success but also our areas for improvement and how we planned to address them moving
forward. Transparent communication and a simple acknowledgment that we heard you can go a
long way.

13. Create a career pathway.

 "We found that providing developmental support, such as training opportunities and
career mentoring, to employees who do not believe there are attractive career opportunities for
them within the company led to such employees leaving the organization. It's critical for
businesses to have regular career planning discussions with their employees. As part of training
and development, make sure employees are aware of the different types of career paths or job
opportunities throughout the company.

14. Set the example.

One can't underestimate the importance of walking into the office as the boss with a smile
on my face and making sure I give the same feeling of importance to everyone.

15. Offer benefits beyond the basics.

There are many ways to supplement salary by assisting employees in other areas of their
lives. You can offer an extra level of life insurance or disability insurance for employees to
protect their incomes. Other ancillary benefits, such as dental, optical and wellness, are all well
received by employees. And gym memberships and transit benefits are great perks to keep
employees happy and healthy. It is important to provide higher benefits so your employees know
that you truly care about them and their families.

Keeping Employees Happy Without a Raise

Giving out raises is an expensive way to retain employees.

Happy employees are more creative and productive. They're also less likely to quit.

Being transparent and honest with your employees helps them feel valued and respected.

As an employer, saying "thank you" is a simple but effective way to show your appreciation.

While more money can help put a smile on your employees' faces, it's not the only way to keep
them cheerful. Boosting work-life balance, being transparent, offering better benefits and saying
"thank you" more often all help boost employee morale.

Why is employee happiness good for business?

Employees with positive attitudes are valuable assets for you and your team. Here are six
reasons why it's worth your efforts to improve employee morale at your business.

1. Happy employees are smarter workers.

Workers make better decisions when they're not bogged down by fear and anxiety, according to a
Swarthmore College study. When employee morale is high, employees take educated risks
compared to stressed-out workers, who tend to be more distracted. Part of what inspires this
clarity and behavior is the confidence that you, as the employer, instill in your team through
respect and appreciation.

2. Sad workers quit.

Unhappy workers are more likely to leave for a new job. When a workspace is unhealthy, it
impacts employee retention. This makes employee turnover inevitable, which places additional
stress on your business as you must then direct your resources and efforts to interviewing
candidates and training the new replacement.

3. Happy employees are more creative.

Adobe's State of Create study found that satisfied employees are more innovative, which is
extremely beneficial for the growth of your business.

4. Happy employees provide better customer service.

Clients appreciate interacting with upbeat employees – they tend to be attentive and deliver a
higher quality of service. When interactions with your staff are positive, customer satisfaction
increases, which can improve client retention and business profitability.

5. Dissatisfied workers work less.

Displeased employees tend to get less work done than happy employees, according to the Social
Market Foundation's happiness study. Researchers found that the group that was treated to snacks
and 10 minutes of watching funny videos was not only more engaged when it was time to work,
but was 12% more productive than the group who wasn't treated.

6. Happiness is infectious.

Happiness spreads and affects the energy of the entire team. When you create a pleasant
company culture, it maximizes the positive impact throughout your business. This boosts overall
employee engagement and strengthens comradely among your staff.

In Summary

Organizations must be aware of these practices to improve employee satisfaction and employee
engagement. Satisfied employees would always put their best foot forward and work towards the
bottom line. When you know what diminishes employee satisfaction and help your employees to
give the best employee experience. That’s when you build a team that will help you achieve
milestones.