FORMAT FOR

WRITING BUSINESS
DOCUMENTS

Note: This should be used for fax cover page,

notice, email, memorandum and letters
1. Style of a Business Document
− Fully Block Style –widely used (thought to have
businesslike appearance & this layout reduces
typing time – no indentations)

2. Punctuation Style
− Open Punctuation is commonly used.
− Punctuation marks are used within the
message itself.
− Open punctuation requires no punctuation
after the salutation and the complimentary
closing
 √ X Remarks
1 July 2021 1st July 2021
Dates 02 December 2021 December 2nd, 2021
Mr Brown Max Mr.P.Brown,
Chief Executive Chief Executive,
Names & No full stops
Esmish Publications Esmish Publications,
Addresses No commas
No 77 Joy Towers No 77 Joy Towers,
51200 Kuala Lumpur 51200 KL
Dear Mr Patrick Dear Patrick,
Salutation Dear Ms Pauline Hi John,
No comma

Complimentary Yours faithfully Yours truly,

Yours sincerely Best regards, No comma
close
Mr/Ms/Dr Mr./Ms./Dr.
Abbreviations eg/ie e.g./ i.e. No full stops
am/pm a.m./p.m.
9.30 am 9.30 a.m
09.30 a.m.
Times & 12.20 am 12:20 a.m.
Numbers 1 1.
2 2.
3 3)
Note: ONLY ‘Ms’ can be used for the business documents.