ZUPCO LTD, BELVEDERE ROAD, HARARE HEAD OFFICE

TAP-CARDS SALES AGENTS MEETING MINUTES

Date, Time, and Location: Thursday 10 October 2019, at 12:00pm in the Finance Manager’s
Office.

Meeting called to order by: Mr T. Nyamayaro, The Finance Manager at 12:00pm.

Attendance: Blandina, Talent, Farai, Spiwe, Zodwa, Sheilah, Nigel, Zodwa, Trynnes,
Nyasha, Mhere,, Forward, Mr T. Nyamayaro, Vimbai, Stellah, Marvelous, Shelter and others.

Matters Arissing:

 A police inspector from Glenorah called Mr Nyamayaro informing him that he had
collected 69 Tap cards which were thrown away.
 Tap Card Sales Agents to be given a register to track their performance in terms of
sales and card Top Ups.
 17 Tap Card Sales now employed by ZUPCO on a full time basis to sell Tap Cards at
various pick up points in Harare CBD.
 4 Sales Agents in need of V70 Activation machines.
 Sales Agents facing a challenge with customers’ complaining that they sometime fail
to tap their Tap Cards in ZUPCO buses as they will be reporting an error message,
“Card expired. Please recharge card”.
 Communication breakdowns as the Agents are not informed in advance pertaining to
the issues to do with their work, for example issues to do with changes of pricing of
the Tap Cards.
 Sales Agents requested that they be given at least two pairs of Sun hats and branded
regalia for use as they are facing a challenge in terms of laundry.
 A need for ID documents for every Sales Agent for easy facilitation of their work.
 Sales Agents facing challenges with customer refund issues for those customers’
whom they will have refereed to NMB Bank.

Ressolutions:

 Each Sales Agent to submit a report to Mr Nyamayaro concerning his/her

performance in terms of Tap Card sales and Top Ups.
 Sales Agents to get their allowances by individually signing for them, no more
sending a representative.
 Mr Nyamayaro to address the issue to do with Sun hats and other marketing
regalia for the agents.
 Every Sales Agent to get a temporary travelling document from the human
resources department.

Next Meeting: TBA

Meeting adjourned at 12:45pm.

Minutes compiled by, Forward.