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  • Topics I Resolve CRM Scripts No. Taggings

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    Harisaka Yendreddi
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    The document contains a table with topics, resolutions, CRM codes, and scripts related to customer issues. There are over 30 topics listed ranging from card tracking and blocking to disputes, fraud cases, account services and complaints. The table provides the internal codes and scripts used to track resolutions in the CRM system.

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    The document contains a table with topics, resolutions, CRM codes, and scripts related to customer issues. There are over 30 topics listed ranging from card tracking and blocking to disputes, fraud cases, account services and complaints. The table provides the internal codes and scripts used to track resolutions in the CRM system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Topics I Resolve CRM Scripts No. Taggings

    Uploaded by

    Harisaka Yendreddi
    The document contains a table with topics, resolutions, CRM codes, and scripts related to customer issues. There are over 30 topics listed ranging from card tracking and blocking to disputes, fraud cases, account services and complaints. The table provides the internal codes and scripts used to track resolutions in the CRM system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Topics I Resolve CRM Scripts no.


    Card tracking 15 015 335
    Card blocking 1 002 074//Hotlist
    Green pin(ATM,INB,SMS) 8 008 1122
    Green pin(IVR) 7 007 RMN
    Error code 5 005 164
    Mobile num reg and updation Type manually Change 080
    ADCD 10 005 476
    POS//PG 25 Type manualyy 476
    Cif 34 034 CIF
    CDM 22 CDM CDM
    Third party wallet (phonepe, google pe, Paytm, Amazon pe,) 34 034 -
    Dispute of Amazon 34 034 -
    Card Unblock 2 002 Unblock
    Card blocking confirmation 2 002 -
    ATM card features & ATM charegs 22 022 1052
    SMS alerts 9 Type manualyy SMS alerts
    fraud committed(card blocking) 001 420 Fraud
    fraud committed(card not blocked) 002 421 Fraud
    fraud attempted 003 422 Fraud
    Complete service Charges 34 034/Revised Revised
    balance enquiry 98 099 RMN / 078
    SBI Quick 26 026 SBI Quick
    Account transfer 99 097 Transfer
    Cheque book apply 34 034 C2C through ATM
    Call transfer to L2 11 011 -
    Second category complaints select manually select manually 1080

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