Designação Código: 3486

Línguas nos serviços de Turismo

do Curso: Acão Nº: 1

Nº de Operação: 1.08 – Formação Modular para Empregados e Local de Realização: E-learning

Desempregados POISE-01-3254-FSE-003793
Nome d@ Formador/a: Sandra Lago
Nº Horas: 50h Data Início: 19-04-2021 Data Fim: 26-07-2021
Nome d@ Formand@:

Expressions for Business Letters

Salutation
 Dear Ms / Miss / Mrs. / Mr. / Dr …
 Dear Sir / Dear Sirs
 Gentlemen (American English)
 Dear Madam
 Dear Sir or Madam
 Ladies and Gentlemen
 To whom it may concern

First Paragraph
 We have received your letter dated …
 Many thanks for … / Thank you (very much) for …
 This is to confirm …
 We hereby inform you …

Final Paragraph
 If you have any questions, do not hesitate to contact us.
 We look forward to your reply.
 We are looking forward to hearing from you soon.

Greeting (closing)
 Yours sincerely / Sincerely yours
 Greeting – Addressee unknown
 Yours faithfully / Faithfully yours
 Sincerely / Sincerely yours

Request
 We got your address from …
 Your advertisement has come to our attention.
 We were told that you produce …
 We intend to buy … / We are considering the purchase of …
 We have a steady demand for …
 We would like to know more about …
 Could you please send us information about …?
 Please send us your catalogue/catalog.
Offer
 We are pleased to hear that you are interested in our products.
 We hereby send you our offer.
 Enclosed please find our offer. / Enclosed you will find our offer.
 We are pleased to make the following offer:
 We assure you that your order will be dealt with promptly.
 Please let us know your requirements as soon as possible.
 We look forward to receiving your order.

Order
 Enclosed please find our order. / Our order is enclosed.
 We would like to place the following order:
 We herewith order the following items:
 We require the goods urgently.
 We would be grateful if you could deliver as soon as possible.
 Please let us know when we can expect the delivery.

Dispatch Note
 We are pleased to inform you that your goods were sent today.
 We hereby inform you that your goods will be delivered tomorrow.
 We hope that the goods will arrive in perfect condition.
 We look forward to doing business with you again.
 Acknowledgement of Receipt
 We have received your delivery.
 Your delivery arrived in perfect condition on …
 Thank you very much for executing our order professionally.

Invoice
 Please find enclosed invoice no. … for …
 Thank you for your order.
 We look forward to doing business with you again.

Reminder
 According to our records, we have not yet received a remittance for above invoice.
 May we remind you that your payment is overdue for three months.
 This is to remind you that above invoice is still unpaid.
 We would appreciate if you cleared your account within the next days.
 Please send your payment promptly.
 If you have already sent your payment, please disregard this letter.