LORENZO Derecho y ciencias Sociales

RODRIGUEZ
(Unfinished)
Floor Manager, Contact
Center Manager
L.
PROFILE CONTACT

Professional in the area of customer

service. Analytical and focused on 812-431-6887
Managing key performance indicators. Lorenzo.rdz.l@gmail.co
m
Conflict resolution and talent
development.

EXPERIENCE CAPABILITIES
 English 90%
Global Telesourcing
 Proficient in Excel.
2020-2021
 Talent development (JUMP)
Global Bilingual Sales Agent
 Process Level Improvement

 DMAIC
Bilingual Customer Care Agent.  ATAC

 Customer Satisfaction Issue

MDY BPO Resolve

2015-2015  Inbound and Outbound sales

Contact center Manager

EDUCATION

Teleperformance Mexico Licenciado en Derecho

2001-2014 1998-2001

Facultad de derecho y Ciencias Sociales

Floor Manager 2009-2014 (Unfinished)
Trainer 2006-2009
Supervisor 2004-2006
Quality Specialist 2003-2004
Customer Care Agent 2001-2003
LORENZO
RODRIGUEZ L.
PERSONAL INFORMATION

Marital Status: Married

DOB: 04/08/1976 (45 years old)
Address: Cerro San Elias 1038.
Las Puentes 9.
San Nicolas de Los Garza N.L

ACHIEVEMENTS

1- I achieved the highest percentage of agents A and B in my operation (90%)

2- I managed to be named the best floor manager at the Contact Center level

3- I managed to be named the best floor manager at the vendors level (15 Sites)

4- I was selected to evaluate and train in continuous improvement processes in other

sites of the organization