Submitted to:

Mrs. Jennifer Operio

Submitted by:

Bondoc, Ann Joyce B.

Submitted on:

November 09, 2021

 PRELIMINARY

A. Reed Hastings Doesn’t Like Standing Still

1. You’re a Netflix employee, and Reed Hastings has just stopped by your desk. “I’d like to
know,” he says, “what you like most and least about working here.” How do you think you
might respond?

Joyce Ann:

As a Netflix employee, I appreciate all the benefits they provide as well as the
difficulties they give to them, such as an unachievable deadline since it inspires us to work
harder. And I can manage all of the demands because it is my job, and I am responsible for
ensuring that our customers and company are satisfied. However, as an employee, I have no
least like for my job because I brought myself there to apply for it, so I am responsible for
my duty. There is no such thing as a perfect company as everything has imperfections, so
you have to accept it and perform your tasks professionally.

John Kevin:

The things that I like the most are my company gave me additional perks that I can
use now or soon and this company compensates me more than the average salary. Also, I
can receive bonuses like an increase in salary or some trips or leaves if I did my job
excellently. There is no such thing that I least like because all the things I do make me happy
especially when I know that our customer is satisfied. I took myself to this company to work
and earn some money, thus I should be accountable for my responsibilities.

Fatima Michaela:

I’d like to respond to Reed by thanking him for the opportunity and profound
education I receive as a Netflix employee. The crucial benefit that I like the most is they pay
me above market wages that might help me fulfill my needs. Particularly, when it comes to
compensation; such as I can take a vacation anytime I want when I felt burn-out. As an
employee, there’s no doubt that Netflix is one of the most innovative companies which
treated its employee like a professional adult who needs to do its job properly; and
shouldn’t stop learning to have more proficient knowledge in this field. As part of the
company, I don’t have any least contrivance in Netflix because this is the job that I chose
and would love to work with regardless of its work/life balance that I need to maintain
professionalism.

Haji:

I would say that I like that I am in a job that pays me higher than the average wage
and that I can gain extra benefits that I could use in the future or even today. Additionally, I
could take a vacation anytime I want as long as I make sure that I do my work properly and
in excellent quality. Although we do have that, I dislike that I am under a lot of pressure
considering that our work should always be great and no less.

Julliane Karl:

Being a Netflix employee was an excellent opportunity to be part of this company.

For me, there is no perfect business and a perfect employee; we workers have a lot of likes
and dislikes in our companionship. I've liked how I see their sincerity in teaching their
employees to excel in different genres. In this company, you can see that it is not only the
boards of directors that rise when there is success or achievement that a company receives,
but also all the employees were be given credit for all of their effort. However, as an
employee here, I have substantial pressure since Netflix is known worldwide, but I will
ensure that I will not quit my job, though I will remain well-disposed to work hard.

2. You’re a major Netflix stockholder attending the firm’s annual board meeting. When
you bump into Reed Hastings at a reception, he asks you, “How do you think we’re doing
with this company?” How would you respond?

Joyce Ann:

In our subscription-based movie rental service, we all give our best to deliver an
economical and convenient service to our consumers. We come up with insane ideas on
how we market our business uniqueness from our competitors. We keep on upgrading and
enhancing our system to make it easier for our current and future consumers to view the
latest movies in the comfort of their own homes without spending too much money or
having to go out.

John Kevin:

I think we’re doing pretty-good in managing our company. We do everything we can

to provide our customers with a cost-effective and convenient service. We continue to
improve and innovate our network to give our present and potential customers an easier
way to watch all the movies that they want anywhere and anytime even outside or inside of
their own homes.

Fatima Michaela:

First of all, I need to answer him honestly and have enough knowledge regarding the
“firm’s annual board meeting”. I think we’re doing great because it provides the customer
our subscription-based movie rental service for people who like to stay at home and they
commonly preferred it as “Netflix and Chill’ which provides benefits to the company. It also
provides the Netflix subscriber to increase because of its reasonable price, that’s why it
catches the attention of the customers; was noticed for its innovative management
practices.

Haji:

You are doing excellent Mr. Hastings, providing films for people who have been
staying at home seems to be a great innovation. You have also grown a lot from mailing
disks to people in different neighborhoods into a huge company with lots of stocks. Best
believe, I always have my trust in you.

Julliane Karl:

Today our business is in apparent demand among people; it is timely due to the
pandemic nowadays. It is only necessary to enhance further and add various features to our
site because many competitors have already emerged. We need to continue improving our
attributes so that many consumers will purchase the service that we will provide to them.
Also, the company will need to make sure to give the best entertainment that our
customers deserve at a reasonable price that everybody can afford.

3. You’re the founder and owner of a small media company, and Netflix has indicated an
interest in buying your business. In addition to price, what other factors (if any) are
important to you?

Joyce Ann:

For me, if Netflix is interested in purchasing my little media company, apart from the
money. The other element that is crucial to me is that I should still be a part of it because I
am the one who knows more about my company than anyone. After all, I built it. And we
can combine our ideas to provide a one-of-a-kind, inventive, and great service because I
know Netflix saw the potential that I saw that no one else could.

John Kevin:

If Netflix is willing to buy my little media company, the factor that I’m still
considering is that I should have control over it. Since I worked hard on building this little
company, I know that I am the one who knows most of it greater than everybody else. And
if I will be given the chance to still have control of my little media company, I will still
upgrade and enhance some things for it to be better than before.

Fatima Michaela:

With their innovation journey towards success, it’s a preeminent opportunity if

Netflix would like to buy my business because Netflix is a well-known company that might
help my business to be more off-center. Also, if Netflix catches sight of my business,
therefore, it means that my business has the potential to be part of the company.

Haji:

Power; I still want control to cover the business that I’ve built after all. Although only
one could dream to have their positions kept once a bigger corporation decides to purchase
yours and dodging it or refusing it has arguably threatening consequences. However, if that
proved false, I would like to see the credibility and benefits of Netflix buying my company
and know if I could still do something about my company.

Julliane Karl:

It is a great pleasure to me if the Netflix industry will be interested in buying to my

business. It is a massive opportunity for us because it will be a commencement for our
company to arise. Aside from money, one of the essential factors for me is that our
company will be given the fortune to locate their sites that can genuinely help our firm
evolve. Furthermore, since Netflix is very prevalent to people worldwide, it is facile for us to
recognize by other people.

4. You’ve been contacted by a marketing research company doing the work for Netflix.
The researcher asks if you use Netflix and, if not, why? If you do use Netflix, the
researcher asks what you like and dislike most about it. What would you say?

Joyce Ann:

Yes, I use Netflix to watch movies, particularly television series. The Netflix app is
one of my favorites since it allows anyone to use my account to watch movies on several
devices at the same time. I appreciate how several horror and thriller films they have
because I adore watching them. They even have a zombie movie series, which I also enjoy.
As a client, the only thing I don't enjoy about this app is that I've noticed they don't have all
of the new releases movies, and series that I want to watch on other platforms.

John Kevin:

If the researchers ask me if I used Netflix, most probably I'll answer yes because I use
it often. There are some points that I would like to emphasize, for example, there should be
a more structured compilation of dramas, if this is 18+ all shows that fit in there should be in
that compilation and needs access or verification in terms of age can watch them. This lets
its other viewers be protected from these certain topics that are not yet suitable for them.
The search engine in the app also must be categorized well. There are times when you
search for a specific show putting all its title, the app still provides a lot of suggestions and
tends to bring you your show at the bottom part. If for them it’s a way of promoting other
shows they offer, in the point of view of the customers, it's nothing more than a hassle. The
collection of anime section as well takes time when updating. But overall, Netflix is a very
reliable and consistent app to app. Affordable for its price for its performance.

Fatima Michaela:

Yes, I use Netflix. The things that I like while subscribing- using it, it has an HD on a
large number of titles and good catalogs; that might help me to enable understand more the
languages and its content. I can also download it if I would like to watch it offline and lastly,
there’s no disturbing advertisement that might annoy me. On the other side, the cons of
Netflix are some of the desired movies are missing or not available because the content
varies per region which is understandable enough for me.

Haji:

I like Netflix because it tracks the episodes that I’m watching or if I’ve stopped at a
certain timestamp, Netflix can bring me back to it if I decided that I’ll continue the movie an
hour later or even a day. I can also add my favorites so that I can rewatch them whenever I
have nothing to do. I just don’t like it that most of the shows are limited but meanwhile;
other countries have much more movies and series in them, using a VPN may be
recommendable but I don’t want to bother myself and purchasing anything more than I’m
used to.

Julliane Karl:

Yes, I am using Netflix to be entertained, especially in this time of the pandemic. One
of the things I liked about Netflix is helping people cope with the stress of their work,
studies, and even fighting the Covid-19 virus. In addition, I also commend Netflix because of
the advanced server that they are providing because whenever I am using it, there have no
lag issues I am encountering. However, the thing that I did not like about Netflix is that it is a
little bit costly compare to its competitors.
 B. Social Entrepreneurship at Its Finest

1. What environmental events and forces have led to the existence of organizations such
as Mercy Corps?

Mercy Corps is a nonprofit organization that provides humanitarian aid and

development assistance to people who experience natural calamities, war, and social
upheaval. It driven its existence to provide compassionate help like, in 1979 as "the save the
refugee fund" to supply post-conflict alleviation after the Cambodian genocide. Moreover,
its presence was made since of natural occasions like climate alter, extraordinary climate
occasions like typhoons, rapidly spreading fires, and dry seasons that debilitate lives in these
front-line communities. All these impacts increase the likelihood of more struggle,
starvation, and poverty that driven to the presence of this Organization, they need to
decrease enduring, destitution, and abuse by helping individuals construct secure,
beneficial, and fair communities.

2. In what ways does Mercy Corps interact with its environment in order to fulfill its
mission?

Mercy Corps is a global humanitarian organization that works on the front lines of
crises, catastrophe, poverty, and climate change to make the world a better place for
everyone. They interact with its environment by helping people from around the world, like
what happened in January 2010, in Haiti. They arrived there with a team of emergency
response experts from around the world by going to Haiti, they fulfill their mission as they
provide assistance in that place. They also give food to the hospitals, set up services to
provide clean water, initiate a work-for cash program for the survivors to aid in cleaning
debris and restoring buildings, they also set up trauma centers for children. It also believes
that each community must be the operator of their progress.
3. Discuss how the economic, global, and ethical environments interact with respect to an
organization like Mercy Corps.

Mercy Corporation interacts with respect through the economic, global, and ethical
environment. At first, is the Economic environment before they go to the place where they
will send help, they first make sure the status of the place like for example, the number
population must estimate it so that everyone can receive help from them. Next is the Global
environment they send help not only in a particular area but, they go across the world
reaching people fairly they bring needs or supplies as help. In helping them, you are also
contributing a lot to society. Lastly, is ethical environment the Mercy Corps takes the right
action by giving help not only to their area but globally they socialize with other countries by
respecting the culture, beliefs, and ethics of each country they go.

4. If you were asked to critique Mercy Corps in terms of effectiveness, what factors would
you focus on?

Mercy Corps is doing a great job in serving people. Its mission was to help people
who are struggling in their life and eliminate poverty. And I'll concentrate on emergency
responders who may use their skills to assist those in need while simultaneously overcoming
the current circumstance, which is the Covid. In delivering financial distributions to families
for immediate needs such as food, sanitation, and medical treatment. They also strive to
support local economies by assisting small-scale farmers and businesses as they navigate
this crisis. If I were to assess the effectiveness of Mercy Corp, I will focus on the mission they
carry out. I will look at the things that they did for people across the world, if how effective
the help they provide, and how did they execute it to be successful. Also, I will compare the
actual achievements against set goals, their team experience, and their strategy to do make
it happen.
 C. The Embargo Grinds On

1. Describe the original decision made by the US government to impose a trade embargo
on Cuba

The United States restricted American corporations from doing business with Cuba in
1962, three years after Fidel Castro overcame the Bautista dictatorship. And it means that
no trade between the two countries was permissible. As a result, Americans are unable to
purchase Cuban products such as liquor, cigars, or coffee. As Americans prefer buying Cuban
coffee, other distributors of the product in the United States are at risk. And restrictions on
laptops, DVDs, and smartphones, which are currently unavailable in Cuba, have been lifted.
In addition, the U.S government fought against Castro's administration for taking American
land interests in Cuba.

2. In your opinion, is Thanksgiving Coffee’s Paul Katzeff doing the right thing in working
against the US embargo? Explain your opinion, if the answer is yes can you think of
additional steps Katzeff might take?

We agree with what Paulo Katzeeff is doing right. In the text, Paul said that the U.S.
Embargo is impractical because the embargo’s goals have not been achieved and immoral
since the people from Cuba are suffering from this law due to their government negligence
to provide sufficient fundings towards their farmers. It was also stated that the U.S. has the
largest market, and the fact that Cuba cannot trade their high-quality goods in this market
just leads to more hardships for the people making these products. All he is doing is
opposing the embargo, and his purpose is to raise public awareness of the embargo's
unfairness. Through Thanksgiving Coffee, Paul can educate its consumers about the
embargo on Cuba. I think that Paul can branch out, by doing so, his advocacy can be heard
from different places, and through this branch out he can also gain profit to donate to the
nonprofit organization he is working with.
3. Speculate behavioral forces that might affect Katzeff’s decisions.

Melanie Robbins once tweeted “Unsuccessful people make decisions based on their
current situations. Successful people make decisions based on where they want to be” and I
think Katzeff is one of these successful people who see what’s up ahead for their company.
As he doesn’t want to risk the company he worked for 30 years, he holds great importance
to his company, and I think one of the reasons that could change his mind in the situation
might be the bounded rationality and the unfairness of the embargo. As bounded rationality
means that the decision-maker is limited by his values, unconscious reflexes, and habits,
while the highlight of the injustice of his competitor may be costing his organization time
and money, his heart may be with the Cuban people. After all, he is up against the US
embargo in regards to trading with Cuba.

4. How might US businesses best prepare themselves for the possible elimination of the
embargo? What kind of decisions do they need to be making?

The embargo is unlikely to be permanent, and there is a chance to be lifted anytime

soon. Furthermore, companies in the United States must be ready to access the Cuban
market once it is available. As stated in the text, supermarket coffee is lacking compared to
Cuban Coffee. And the United States should also survey the people of Cuba, observe and get
information of how the local market is, and how they should present their sales to the locals
of Cuba. Everything on their plans must be right, manageable, and controllable. Businesses
would make more profit by selling these goods, and the people from Cuba will be able to
live steadily.
 MIDTERM

A. CASE STUDY: Delayering as a Defense Mechanism

STATEMENT OF THE PROBLEM

Cynthia Carroll utilized delayering as a defense mechanism. Anglo American PLC was
affected by the global recession and had taken cost-cutting. In this case, Xstrata offered
merging with their company Anglo American PLC, but CEO Cynthia Caroll declined and called
it “totally unacceptable.” She went on to say that she was optimistic that her organization
would be able to emerge from these difficulties with their strategy and tremendous assets in
place to achieve their clear goals. Also, the organization’s new structure is because of
delayering and globalization with given disruption period of employees as their new roles and
responsibilities may affect the efficiency of the company operation.

SWOT ANALYSIS

STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

● Will reduce the ● International • Partnership with • Currency
cost because of market companies that exchange,
fewer higher knowledge is have similar cultural
paid employees limited. goals. diversity, and
to manage ● Competitors can government
different sections easily copy the • Taking policies since it is
of the company model. advantage of the operating in
organization. ● Lack of early 2010’s several
● Can increase the employees tend emerging countries.
motivation with to make the technology. • Growing
more authority organization numbers of
and function slowly competitors and
responsibility is innovation of
given with less
 distance in the ● Delayering of the activities of
hierarchy of the organizational the competitors.
organization. structure • Changes in rules
● Improvement of ● Changing from and regulations
communication one structure to of the countries.
in the another can • Rise in inflation
organization affect which can
because of the employee’s decrease the
shorter chain of performance demand.
command and the whole • Natural disasters
● It will motivate organizational affecting mining.
the innovations culture
of the business ● Lack of support
for the
organization

ALTERNATIVE COURSE OF ACTION AND SOLUTION TO THE PROBLEM

• Eliminate unnecessary programs to lessen expenses.

Assess the operating programs in the company to decide on what to

eliminate. These programs do not give benefits to the company which becomes
unhelpful, and these are factors that are a waste of money. As a result of this action,
the cash outflow of the company can be reduced.
Pros:

a. The company will be able to focus on the programs that are gaining profit
and should be able to expand it. By using this strategy, the company overall,
should be able to see the trend and pinpoint which products are being sold
and which are not, thus the company will be able to give attention to these
products rather than mass producing and losing profits when the products
are not being sold.

b. Through the process of elimination of such programs, the company can try to
formulate new programs that can benefit the company. In addition, finding
out new strategies to advertise the new and old products so that the
company would be able to sell will definitely improve the company’s financial
problem.

Cons:

a. People will be losing jobs due to the reduction of such programs. A solution
would be relocating these employees to other programs within the company,
therefore whenever there is an expansion of a program that is benefiting,
there would not be any shortage of human resources.

b. The duration for using this type of strategy will take a while, despite it being a
good strategy, there is no guarantee that it will be effective during that
period because there are constant changes in the market. In addition, the
employees will also have to get used to the working environment when
changes have been applied.
• Make use of the full capabilities and skills of the current employees.

Hiring more employees to have a more productive operation is not the right
option to do so because it takes time and money. In this action, the business needs
to give rights to employees to do tasks other than their current role which can make
an effective and efficient operation. Also, discovering other skills of employees
where they excel and reorganizing them can smoothen the operation of the
company during the recession.

Pros:

a. Being able to capitalize the full potential of the employees would help the
company improve the production of products that they are selling.
Through this, there would not be any need of hiring more workers and
spending more funds for salaries. And it should be a given that through
the implementation of this, workers should be given a raise in their
salaries.

b. The employees, being able to work outside of their working space, where
they can aid their coworkers to finish the task faster would definitely
lessen the burden the requirements that others need to do by
themselves.

Cons:

a. The employees would be over working despite being done, it would still
be their choice on whether they would be able to help their coworkers
since they are tired from their own job.
 b. People who applied for the job should be only working to improve
themselves, and should not mind other people’s work, despite the
strategy saying that it would be efficient, by focusing on one's role in the
company would help the production most as it is part of their expertise. It
would also take time for others to adjust to this strategy meaning there
would be working overtime.

RECOMMENDATION

For Cynthia Carroll at Anglo American PLC SWOT Analysis, alternative courses of
action and possible solutions to the problem. The advantages and disadvantages per
potential course of action above. The following are the recommendations:

• Cynthia Carroll must concentrate on leveraging its strengths as one of the most
efficient mining firms in the world to make the most of its opportunities.
• Anglo American should use greater penetration, which will allow the organization to
attain a large number of consumers and penetrate farther into desired consumer
groups. Must establishing a consumer partnership by co-branding with relevant but
diverse brands and firms to increase brand visibility among target consumers.
• Adapt the cultural diversity components of various markets by understanding their
group characteristics, allowing the organization to present itself better and connect
more successfully with various targeted groups in different marketplaces.
• Cynthia Carroll should accept the reality that in order to increase revenue and grow
the company's consumer base, she must engage with other firms.
PLAN OF ACTION

Objectives/ Taks Time People Explanation

Recommenda Frame/ Responsible
tions Control
Leveraging • Conducting the 6 All • To become the
the SWOT analysis. months departments most efficient
organization’ or all levels of mining globally
s • Identifying the the and make most
Strength organization’s organization of its
advantage against opportunities.
competitor.

• Look for
international
opportunities that
can benefit the
organization.

Greater • Studying the 1 Marketing • This will allow

penetration backgrounds of year Manager and the organization
for the target market. Sales Manager to attain a large
organization number of
• Studying the customers and
cultural penetrate
background of a farther into
certain desired
country/place/are. consumer
groups.
• Global marketing.
 • Establishing a
consumer
partnership by
co-branding
with relevant
and diverse
brands and;

• Increase in
firm’s visibility
among target
market.
Adapt • Studying the 2 Human • Understanding
cultural cultural months Resource their group
diversity background of a Manager characteristics.
certain
country/place/are • Allowing the
a. organization to
present itself
• The rules and better and
regulations are connect more
abided by the successfully
cultural with various
background of target groups in
employees different
marketplace.
The • Partnering 1 Administrators • To increase
organization with potential Month or Board of revenue.
must engage investors or directors
with other other • Grow
firms businesses. organization’s
consumer base.
 B. CASE STUDY: When Stress Becomes Too Tough To Handle

STATEMENT OF THE PROBLEM

“When stress becomes too rigid to handle” was used to highlight the behavior of Jason
Rodriguez as a former employee of an engineering firm. As Sandra Naiman, a Denver-based
career consultant, puts it, “off-and on-the-job stresses feed into one another” to elevate
stress levels during the recession. One of the security specialists is Kenneth Springer, who
keeps an eye on potentially dangerous situations and agrees that “Tough times will cause
people to do crazy things.” On the other hand, Laurance Miller says economic stress will not
make someone into a killer. However, he believed that “it is usually someone who had a
long streak of problems.” which fits the profile of Jason Rodriguez, who had been struggling
for years with marital and mental problems, unemployment, debt, and simmering rage.
Specifically, the study aims to determine:
1. What strategies should the engineering firm do to help their employees handle work
stress?
2. What are the things that the company should do to avoid this situation in the future?
3. Which/What programs should the firm implement to enhance the behavior of its
employees?

AREAS OF CONSIDERATION/SWOT ANALYSIS

STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

The engineering Unclear statements EAP Providers aren’t The global economic
firm, much like of benefits and stopping anytime recession has been
other American policies; according soon. They’re going the biggest threat
companies, most to Jason Rodriguez’ to be able to adjust for companies all
likely has employee motives, it could be to the increased around the globe.
assistance programs that there has been number of calls, the This comes with
(EAP’s) that could a misunderstanding unfamiliarity will be increased business
help their from his benefits fixed. competition, Tight
employees with which lead to his budgets, and many
different problems depressive state to more threats to
they are facing. cause violence. companies.
The firm The increased Implementation of Having an emotional
presumably has pressure to perform support groups breakdown at work
adequate and the amount of could be helpful. could hurt the
employees to workload both Not only does it company’s
accompany other could contribute to promote good production and the
troubled coworkers; the overall stress communication overall efficiency of
this helps boost and anxiety an between the organization.
morale in the employee may employees, but also Worst case scenario,
workplace. experience the improvement of the employees react
the social aggressively and
interactions inside violently.
the organization.
It is assumable that Neglect of mental Improvement of the EAP providers being
the engineering health care within regulations in unable to keep up
firm gives adequate employees; it is certain companies. with economic
pay to its important that Increasing the changes/uncertainty;
employees and employees should standards for more factors come
gives enough work work in their best employee benefits to rise as time
for them to do condition. and promotion of changes, and this
during the day; Otherwise, it is work-life balance is means the EAP must
other factors such advisable to let beneficial to both grasp more concepts
as receiving them rest if the company and to be able to
money/having a anything about the employees. understand
light workload may employees’ behavior
 ease an employee them feels
from stress. wrong/unstable.

ALTERNATIVE COURSE OF ACTION AND THEIR ADVANTAGES AND DISADVANTAGES

1.) Improving employees' behavior through implementing a wellness program

According to (Griffin, 2015), the wellness program can help employees deal with
stress since it includes stress management programs, health promotion programs, and
other activities designed to support the program in achieving its goal. This alternative
course of action will assist the firm in improving employee behavior, allowing them to avoid
the negative, destructive ideas and activities that occur in the organization.

Advantages:

a. Something that most people do not acknowledge mostly nowadays is the

wellness of everyone, not even themselves. More visibly, in corporations or
companies where people go through so much stress overworking themselves to
get compensated for the time, they provide the company. It is just as, if not
more, essential to have a wellness plan that will keep them in good condition to
work with a healthy body with a clear and productive mind.

b. Having a wellness plan for the employees to be healthy is one way of telling and
showing that the company cares for its employees. Hence, a lesser possibility
that an employee will attempt to harm others inside the company because aside
from the healthy well-being that each of them has, they know that they are
working under a company that empathizes with its employees.
Disadvantages:

a. Although essential and will lessen the possibility of a harmful and violent
employee, it does not guarantee a harmless working environment. This is
especially when the company has been long existing for years.

b. The wellness plan may go to the extent of not respecting an employee’s

privacy. For the wellness plan to fully work out and become effective, it
needs closer monitoring of an employee’s improvement on their well-being.
However, if the wellness plan will be limited into categories that will benefit
the employee’s privacy, it is expected to have poorer and less accurate
results.

2.) Create opportunities for social interactions nourishing support group

Providing opportunities for employees to engage with one another is beneficial to
the organization since it reduces an employee's stress and develops the support system, he
needs at work.

Advantages:

a. Social interaction enhances one’s mental health. It is proven to provide

people with ease and lighten the mood. With this, a company encouraging
its employees to interact with one another, will not only strengthen the bond
and teamwork that they have, but it will also give the employees time off
from work. This is another time for them to breathe and connect.

b. This will not only help the employees but also the company. In a way, as the
employees get to trust and connect with the work environment they are in,
the lesser harm that one would think of committing.
Disadvantages:

a. As the employees interact and connect, the lesser work it will be done. Thus,
it will also need a follow-up action, such as adding an hour more for the
employees’ work time. However, not every employee is willing to do such
compensation in exchange for social interaction with other employees.

b. Another problem may also arise with this because as the employees interact
with each other, they will also have more time to talk about different things.
Hence, the possibility of miscommunication may also arise. Through this, the
possibility of a different type of workspace violence may occur.

RECOMMENDATION

Stress can reach a firm or organization because of several reasons such as deadlines,
tight budgets, problems with subordinates, and increased business competitions in which
they experience anxiety and frustration and some people respond with aggression and
violence. As well as Jason Rodriguez who had been struggling for years with marital and
mental problems, unemployment, debt, and simmering rage, the organization or the firm
should implement a wellness program to improve the behavior and health of the
employees. Employees are vital assets of the firm and guaranteeing their exceptional
psychological and physical well-being places them up to do well. Through this program, the
firm can avoid or control the undesirable negative ideas that happen in the organization.
Another alternative course is to create opportunities for social interactions nourishing
support groups, work relations are extremely significant to employee’s well-being. As
individuals, we need interaction with other people to be able to handle stress.
 PLAN OF ACTION

Rationale and Outcome/s or Strategies and Resources Monitoring and

Intents Change/s Action Requirement Evaluation
1. To have a • This type of • Conducting • Human • Human
wellness program will an annual Resource Resources
program to help the interview Manager Manager will
access the employees to with each • Boards of consistently
health and know how employee to Directors monitor the
behavior of their behavior track their • CEO wellness
an employee. at work is. health and program.
• It will not behavior. Then, the
cause harm to • Surveying the CEO, Board of
others since employees Directors, and
the problem is regarding Human
solved their opinion Resources
because it about the Manager will
was assessed behavior and evaluate
earlier. health of which
each employees
employee. need
immediate
help and
those
employees
who need to
rest first.

2. To have a • The • Having some • Human • Human

team building employees activities that Resources Resources
every year can relax and the Managers Manager will
when ease their employees • Boards of prepare the
employees minds. can enjoy. Director whole team
can enjoy the • They can • Receiving a • CEO building.
different socialize with gift for the Then, the
surroundings other winners of CEO, Board of
employees, each activity. Directors will
and this will monitor if the
improve their team building
group working is being
skills. successfully
• The carried out.
organization
can work well
 because the
employees
are motivated
and
cooperative.

3. To ease • This would • Take time for • Human • Each head of

work-related help the planning. Resources the
stress by company use • Figure out the Manager department
improving its human employee’s • All the will conduct a
the resources workload and Department quarterly
company’s efficiently and capacity and Heads. performance
workload maximize the make evaluation to
management. employee’s necessary measure the
This would time and adjustments. company’s
also increase talents. • Estimate productivity
the • It will help the tasks and set and
productivity team plan a achievable employees’
of the project deadlines. performances.
employees. intelligently • Set priorities. Also, the
while making human
sure not to resources
underload or manager will
overload an evaluate the
employee employee's
with tasks. health.

4. To reduce • This would • Provide • CEO • The human

stress, which help prepare ongoing • All the resources
will increase employees for education Department manager will
the higher and clear Heads. assess if the
company’s responsibility paths to • Human employee
employee and increase advancement. Resources retention rate
retention employees’ Lack of Manager increased.
rate. performances. training and
• This will resources will • The
motivate and cause department
encourage employees heads and the
employees to stress, and it CEO will
contribute may be their monitor the
and excel in reason to quit performance
their fields. their job. of the
• Give employees.
employees
compensation
for a job well
done. May it
be monetary
or non-
monetary
incentives.
 C. CASE STUDY: Leading the Way; To Reward or To Punish?

STATEMENT OF THE PROBLEM

Employee motivation is based on the level of commitment and energy provided by

the workplace, and as a result, firms often struggle to maintain a level of drive that allows
employees to work to their full capacity. Higher production, lower employee tardiness, and
better job efficiency are some of the advantages of having high levels of motivation.
Organizations must devise and implement strategies to provide a more engaging and
interactive workplace for both employees and employers, as this may alter the time it takes
for employees to complete and achieve specific tasks and objectives.
Managerial workers must conduct regular performance reviews to keep an
organization or business running smoothly. This requirement will result in conclusions that
managers or team leaders can use to seek mediation or resolution. Depending on the
company, responses to lower or higher performance may vary. In the study at hand,
departments that perform better are rewarded, whereas low-productive departments face
negative consequences. However, this reinforcement model has the potential to improve or
worsen the situation; there is no assurance that the departments will operate better than
they did previously.

AREAS OF CONSIDERATION/SWOT ANALYSIS

STRENGTHS
• The supermarket that gives rewards
to their employee's performance
could motivate them to perform
well.
WEAKNESSES
• The general manager's decision to
reward those departments who
performed well and punish those
who did not meet the head
expectations causes work to
 • It can also aid in the equitable
distribution of salaries and other
incentives to best performers.
• Supervisors who use the
assessment process to define
performance goals can improve
work performance and workforce
development efficiency over time.
OPPORTUNITIES
• With the help of record-based
performance appraisal,
organizations can recognize their
competent employees in their
workforce by recognizing the
persistent, dedicated, and skillful
employees to engage in the
training.
• The supermarket can use this by
improving operational efficiency
while cutting down expenses.
become competitive rather than
quality-focused.
• It reduces the efficiency of low-
level performers since bonuses are
often given to top achievers
selectively, and those who do not
gain them lose confidence in
themselves, become dissatisfied and
eventually quit
THREATS
• An ineffective performance
assessment method might lead high
performing employees to leave the
company.
• It can spread information
dissatisfaction throughout the
firm's social communication
system.

ALTERNATIVE COURSE OF ACTION AND THEIR ADVANTAGES AND DISADVANTAGES

1.) Utilize empowerment to build trust and excellence.

Empowerment is one of the most popular motivational strategies. It enables
employees to establish their own work pace, make their own decisions, methods,
and approaches on the problem within the scope of their work responsibility and
authority. A general manager who validates and considers thoughtful insights and
 suggestions from employees results in having a healthy relationship that strengthens
trust. Moreover, empowering employees will help them boost their sense of self-
worth and commitment to their business' success. Hence, this course of action can
contribute to the excellence of the employees' performance.

Advantages:
a. Success is built on the cooperative excellence of several people. We
all manage because of the hard effort and dedication of everyone on
the team who has worked, participated, and pledged to the same
common goals.

b. Given the increasing changes that occur in today's global world, the
higher we advance in a company, the more we must rely on the
different talents and skill sets of all those who make the team
succeed.

Disadvantages:
a. Proper training and ensuring that managers maintain organizational standards
must be used to prevent the risk of work practices rapidly turning into turmoil.
These criteria must carefully consider an organization's values and beliefs:
employees must not work in line with personal desires that might conflict with
the organization ’s goals and objectives.

b. Decision-making will falter if a team lacks individuals with the necessary

capabilities for the initiative, duties, and activities. This will be to the
organization's harm, as ineffective solutions lead to lower production and
internal conflict.
2.) Employ fair reward systems to increase the motivation of the employees.

The formal and informal procedures in which employees' performance is

defined, assessed, and rewarded pertains to the reward system. The rewards that an
organization provides to its employees are performance-based (Griffin, 2015). The
general manager's punishment resulted in unfair treatment. Instead of punishment,
it is better if the incentive given to each employee is based on their level of
performance because even if they contributed a little, that employee still worked.
Utilizing this course of action could help the organization in enhancing employee
motivation and establishing a fair environment.

Advantages:

a. Most employers genuinely want their employees to be happy. And besides,

satisfied workers are more efficient, and pleased employees lead to improved
enthusiasm. When employee motivation is good, mobility is minimal, and the
company has a greater chance of success and achieving financial goals.
b. Receiving praise for our work gives us the impression that what we’re doing is
important and relevant, and that we are valued by our boss and coworkers.
Everyone wants to feel great about themselves and their profession, and a well-
designed incentives program can help them do it as well.

Disadvantages:

a. While incentive systems are fair in that they explicitly identify targets that
everyone may achieve, it is far too easy for employees to believe that earning
incentives is a zero-sum activity.

b. When employees discover that their present level of performance is insufficient

to meet the incentive goal, performance incentives can escalate very quickly.
 Employees may find ways to make their performance look decent even if their
real accomplishments are not aligned with the incentive target in certain
instances, and the positive incentive may become a "negative" incentive.

RECOMMENDATION

The researchers recommend that the supermarket’s general manager should

implement positive reinforcement by utilizing empowerment and employing fair reward
systems by means of assessing the performance of each of the employees including the
internal and external environment that influence the overall performance of the
department to motivate the employees instead of punishing them.
In the case of the produce manager who fell 12% short of the forecast, it does not
necessarily mean that this number was because of his managerial performance. There can
be other factors that affect the performance of the produce department. This can be the
effect of competition, economic and market conditions, as well as other managers’
decisions (Griffin, 2015). Furthermore, punishment can have negative effects on the work
environment such as employee resentment and opposition. Hence, the researchers
recommended implementing fair reward systems including pay raises, rewards, and
promotions which can further improve the motivation of the employees. The general
manager can fairly assess and define the reward system by the managers’ overall average
performance rather than looking at only one performance period since regression to the
mean is unavoidable.
In utilizing empowerment, it is recommended that the company should make
employees participate in deciding about the work itself, context, and its environment. This
can be done by increasing trust and delegating strategy to the employees. They can be open
to suggesting ideas and input, giving them constructive feedback, communicating the vision
of the organization and recognize them for their hard work (Bosworth, 2021). This improves
employee empowerment and performance since they are now given more control in
executing their work which can make them feel satisfied when positive results are attained.
PLAN OF ACTION
ACTION TASK
PLAN NO.
1 Provide appropriate, supporting management and
leadership professionals who are honest and treat
employees fairly.
2 Communicate the vision of the organization and
accept the ideas and input of the employees.
3 Assess the department deeper where you find it a
problem in the company.
4 Implement a fair rewards system for every
employee in every department. Give rewards
based on their performance, and if possible, do
not punish those who are lacking.
5 Schedule weekly work one-to-one and team
meetings
6 Create annual leadership development program
for present and aspiring managers
DESIRED OUTCOME
Employees will build a strong
relationship and trust in an
organization.
They will feel empowered by
considering and accepting
their ideas to contribute to the
vision of the organization.
To determine the root cause of
the decrease in percentage in
that department.
To motivate employees to do
their best and to work in a fair
organization.
To understand individual and
team concerns and to talk
about other ways the
department can do to improve
the results of each employee
and the whole department
To improve their planning,
time management, problem
solving and decision-making
skills
 FINALS
A. Stop Managing, Start Leading by Hamza Khan

What?

During the video presentation, I concentrated on the speaker and listened

since I wanted to understand more about the topic he would be covering. While he explains
why people should stop managing their employees and start leading them, I agree with his
viewpoint because traditional management methods are no longer appropriate in this era.
Which makes the employees feel dominated rather than guided. As there are several
methods for managing and leading our staff, these two are distinct from one another, as the
video explains. Also, I make a point of writing down the main points he mentioned in the
video so that I can refer to them later. I want to be a manager that leads and manages her
staff and teams. Managers of a group within an entity typically offer orders to attain a goal
and ensure that everything goes well. On the other hand, leading is more about motivating,
working with, and getting to know your employees to get the most out of them and
accomplish the best results as a group. That is why I want to be a manager that also leads
her staff so that my employees look forward to coming to work knowing that they have a
fantastic boss who pushes them to be more creative and active.

So What?

It's crucial to understand what is the best thing to do when it comes to

managing your employees because we're prone to following the traditions of previous
generations, which limits our adaptability to perform jobs. As every era is different, we
shouldn't make judgments or do things based on what worked well in the past, but look for
the best manner that fits the current societal situations that we encounter in our daily lives.
Adaptability is one of the primary qualities mentioned in the video that is critical in leading
your workers. Adaptability matter for a leader because it allows the organizations and the
individuals to thrive in the face of adversity while also preparing them to deal with change.
That involves diagnosing, interrupting, and innovating to acquire skills and knowledge
aligned with an organization's goals.
What now?

I've discovered that leading and managing are two different things. Leading
is about how you influence your employees by empowering and motivating them to carry
out the organization's direction and vision. However, managing is more about controlling
and problem-solving through planning, budgeting, and resource allocation. And, as a future
entrepreneur, instead of managing my employees, I will begin to lead them so that we may
work toward the company's vision and goal since this offers direction and assists everyone
in identifying jobs that best match their abilities and experiences. After all, leadership is the
most vital component in achieving an organization's success because it is the art or practice
of persuading others to perform given tasks freely, efficiently, and correctly. Managers must
also be leaders because the organization cannot function effectively without them, so let us
stop managing and start leading.
 B. It’s Not Manipulation, It’s Strategic Communication by Keisha Brewer

What?

During the presentation of Keisha Brewer about "It’s not manipulation, its strategic
communication," I take down notes on the significant points that the speaker made.
Identifying the plan, understanding your audience, communicating the value, and expressing
the need are some of the main parts she highlighted in her speech about what we need to
do to achieve what we want out of the deal. I became able to understand the difference
between manipulation and strategic communication as I listened to the speaker. That
strategic communication aims to benefit people involved, and it all comes down to intent
when you think about it. On the other hand, manipulators believe they have the right to
control and think they know more than others. After all, I admire how she presents her
topic, making it engaging and understandable by using relevant examples and concluding
with takeaways for her audience.

So What?

For me, knowing how to utilize strategic communication in our profession or even in
our personal lives is crucial since we can implement it in a variety of circumstances that may
occur in our lives. And the four main points highlighted in the speech matters, such as
Identifying the Goal, Understanding Your Audience, Communicating the Value, and
Expressing the Need, are vital in understanding how strategic communication works. For
example, I need an investor as a businesswoman, and I need to know the best method to
get investment from my potential target. First and foremost, I must identify my goal, which
is to earn their trust and investment. Second, I must understand my audience by doing
research on my investor to determine the type of organization with which they wish to be
affiliated. Third, I will communicate the value, in which I will assist them in understanding
what potential of my company and the advantages of investing in my company. Finally, I
must express the need, which I was able to do while discussing the value that we both share
to articulate the demand that we both seek. After all, the primary purpose is to show how
everyone can use good communication to succeed in everyday life, which is critical for all of
us, particularly company owners.

What Now?

I've learned the concept of strategic communication, which is an organization's

deliberate use of this communication to achieve its goals. And how effective communication
can help me succeed in everyday settings especially, in business. These are the main ideas
emphasized in the speech: Identifying the Goal, Understanding Your Audience,
Communicating the Value, and Expressing the Need that can help me improve my
communication skills much better and effectively. And these are the guidelines I need to
follow to improve my performance and overcome resistance. For instance, In a group
presentation, we should start by identifying our goal first for the tasks, which is to give an
excellent and informative outcome. And, as a speaker, we must understand our audience's
interests to determine what type of audience we have. Then communicate the value and
express the need by explaining the significance of the matter we're discussing and the need
for them to be aware of it, and how it could benefit them in their daily life. In addition, after
watching it, I became more aware of why it is so vital to have good communication skills and
how to improve them, which is a good thing since I am working on my communication skills
to be better as it is so significant. After all, each of the primary points mentioned is critical as
they are interconnected like, if you don't establish your goals, you will be speaking without a
purpose. And, as the speaker pointed out, it's not only about what you say; it's also about
how you say it, which is significant.
 REFLECTION

I achieved the learning outcomes by improving my data analysis and problem-solving

skills through these requirements. And these requirements helped me understand the
significance of analyzing in every situation since, with the help of these tasks, I was able to
describe, identify, explain, and discuss the problem of each scenario. The memorable
experience, on the other side, is that for each activity, there will be a different group, which
is beneficial since it allows us to get to know our classmates better by interacting with each
other in compiling our ideas. Furthermore, when I was the leader for the first case study, I
had no idea how to do it because it was my first time, but it went well as we helped each
other, and we even received a perfect grade, which made us happy. And with that score, I
was able to know how to do it and motivated to do better in my assigned tasks since all of
us will benefit if we do our best to comply. Those requirements have taught me a lot
because, as future managers, we need to know how to assess, identify, and solve problems
that we might encounter in the long run. In terms of my learning habits, it has helped me
change a lot when it comes to reading a situation since, to be honest, whenever I am
assigned a book to read, I generally look for the summarized version to reduce my workload.
However, as a result of such requirements, I've learned that understanding the complete
scenario of the problem is more significant than knowing the simplified one because I may
overlook vital information that needs to be stated in the activities. And It also helped me
improve my time management skills in completing my tasks considering each of our answers
is interconnected that we have to do them on time so that other members can finish their
part too before the deadline. After all, what I learned throughout those requirements is
significant for me as a future manager. It taught me various skills that will help improve my
analytical skills and knowledge of how a manager should manage their firm, which is
interesting because I want to work in the business world. And I believe that knowledge is
the best investment I can make because I can apply it for the rest of my life.