Unit 1: CONFLICT

1.2. Role Play the situation. Exc. E page 95 with Ormanji Anastasia

- Good afternoon Mrs. Brown. I as a union representative, I want to discuss the

situation with you.
- Good afternoon, what is the situation?
- I would like to discuss with you the issues of reducing subsidies for drinks and
meals.
- What to talk about? It's settled. I don't see any problems with this.
-You are wrong; your solution has caused a number of problems: firstly, the prices of
food in restaurant have risen by 50%, and, secondly, it caused outrage among the
staff.
- We need to cut costs now because if we don't do it now, it could affect the pay of all
employees in the future. That's why I made this decision.
-You may be right, but you did the wrong thing because you didn`t consult with the
staff.
- I did not consider it necessary to discuss this with the team, as I am sure that my
decision is correct.
- As you can see, your decision did not bring results, so I suggest stop the dispute and
find a compromise on the subsidy.
- If it makes you feel better, I can arrange a General meeting with the staff about their
grievances. At this meeting, everyone will be able to express their opinions and be
heard. I think it's the right thing to do.
-Good idea. Thank you for your attention. See you at the meeting.
-A nice day!