Tools Topics

1. Service Now Certified System Administrator Practice

Exams Set 2

Service Now Certified System Administrator

Practice Exams Set 2
How can you view the dictionary for a filed

Options are :

Right click on the field and click on Synonyms

Right click on the field and click on Thesauraus

Right click on the field and click on Configure Dictionary

(Correct)

None of these

Answer :Right click on the field and click on Configure Dictionary

ACL is part of which security

Options are :

Compliance

Physical

Network
ToolsContextual
(Correct) Topicsx
Answer :Contextual

What color is the field status indicator when a required field is Unpopulated?

Options are :

Green

Yellow

Blue

Red
(Correct)

Answer :Red

In the smart filter condition builder, what are the three elements of a filter?

Options are :

Operator
(Correct)

Field
(Correct)

Validation
x
Value
(Correct)

Answer :Operator
Field
Value

What are the workflow stages?

Tools Topicsx
Options are :

Waiting for approval>delivery>fulfillment>completed

Delivery>completed

Delivery>fulfillment>completed

Waiting for approval>fulfillment>delivery>completed

(Correct)

Answer :Waiting for approval>fulfillment>delivery>completed

Order filed in service catalog displays the catalog item in the ascending order of its value

Options are :

FALSE

TRUE
(Correct)

Answer :TRUE

As an end user , which module of service catalog do you see

Options are :

none of the above x

Requested Items
(Correct)

My tasks

My requests
(Correct)

Answer :Requested Items

My requests
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Shortcut to approve a service request

Options are :

My request

Email
(Correct)

my approval module
(Correct)

None

Answer :Email
my approval module

What is true regarding tables

Options are :

You can delete tables starting with "sys_" permanently

You can delete tables starting with "u_" permanently

(Correct)

You cannot delete tables starting with "u_" permanently

You can not delete any tables x

Answer :You can delete tables starting with "u_" permanently

What compares new data and if not found ,creates a new record

Options are :

Knowledge Base

Coalesce
(Correct)

Gauge

RITM

Answer :Coalesce
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What are Wildcards?

Options are :

A symbol to represent strings

A symbol to represent zero or more characters

(Correct)

A symbol to represnt dates

A symbol to represent null characters

Answer :A symbol to represent zero or more characters

Displays the list of activities, or history, on a task form

Options are :

Process flow formatter x

Parent breadcrumb formatter

Activity formatter
(Correct)

Approval summarizer formatter

Answer :Activity formatter

CIs are

Options are :

Intangible

Both
(Correct)

Tangible

none of the above

Answer :Both
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What is the difference between SLA, OLA, and Underpinning Contracts?

Options are :

SLA is readonly

Type Field
(Correct)

Start condition setup

They required different plugins to be enabled

Answer :Type Field x

Which field should be primary key in user table

Options are :

user id

number field

name

sys_id
(Correct)

Answer :sys_id

What does the "coalesce" field do?

Options are :

Coalescing on a field (or set of fields) means the field will be used as a unique key.
(Correct)

Coalesce means making field readonly

Coalescing on a field (or set of fields) means the field can not be deleted

none of the above

Answer :Coalescing on a field (or set of fields) means the field will be used as a unique key.
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How to get logged in user information in client script

Options are :

Use glideajax
x
Use gliderecord

Use g_user
(Correct)

Use glidesystem object

Answer :Use g_user

Enables you to display multiple performance analytics, reporting and other widgets on a
single screen

Options are :

Timeline

Dashboard
(Correct)

Map

The Edge

Answer :Dashboard

This allows the user to elevate to a higher security role when needed then return to thier
normal role?
Options are :
Tools Topicsx
Elevated Privileges
(Correct)

Role Change

Global Access

Privelage Role

Answer :Elevated Privileges

update_synch attribute identifies that it should be captured in update set

Options are :

FALSE
(Correct)

TRUE

Answer :FALSE

Welcome Message, Impersonation Icon, Elevated Privileges, Global Text Search,

Collapse/Expand Banner, Logout, and System Menu Gear are part of which frame

Options are :

The Banner Frame

(Correct)

The Edge

Application Navigator

The Content Frame

Answer :The Banner Frame
Tools Topicsx
Application and module are loaded based on

Options are :

Nothing

User location

User designation

Roles
(Correct)

Answer :Roles

What are CAPTURED in update sets?

Options are :

Modified CIs

new data records

scheduled jobs

Business Rules
(Correct)

Answer :Business Rules

Any Onsubmit Client Scripts when switching views, submits the form , which saves all
changes and trigger
Options are :
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FALSE

TRUE
(Correct)

Answer :TRUE

In a knowledge base , articles are grouped according to categories

Options are :

TRUE
(Correct)

FALSE

Answer :TRUE

What allows you to create and customize bookmarks, toggle screen views, display tagged
documents, and view a live feed flyout?

Options are :

The Edge
(Correct)

The Banner Frame

Application Navigator

The Content Frame

Answer :The Edge

ESS can access My Items, My Request and KB

 Tools are :
Options Topicsx
TRUE
(Correct)

FALSE

Answer :TRUE

When a request is rejected a notification is sent and sets the status to cancelled

Options are :

FALSE

TRUE
(Correct)

Answer :TRUE

____script runs when a form is first drawn and before control is given to the user to begin
typing.

Options are :

onCellEdit()

onChange ()

onSubmit()

onLoad()
(Correct)

Answer :onLoad()

What is used to toggle between showing only the favorite modules and showing all
Tools
modules? Topicsx

Options are :

The Application Navigator

Enable Split Layout

The Filter Favorite Icon

(Correct)

The Type Filter Text

Answer :The Filter Favorite Icon

What is the name of the conversational bot platform that provides assistance to help users
obtain information, make decisions, and perform common tasks?

Options are :

Answer Agent

Connect Chat

Virtual Agent
(Correct)

Live Feed

Answer :Virtual Agent

What is contextual security?

Options are :
 Display information from a record
Tools Topicsx
It's a group of customizations that can be packaged and moved from one instance to another

Means the field has been modified

Its a system security type, which Controls every level in the servicenow object hierarchy. You can
control specific tables and fields
(Correct)
Answer :Its a system security type, which Controls every level in the servicenow object hierarchy.
You can control specific tables and fields

What are the fields that cannot be edited from List Editor?

Options are :

html

Array fields

All of the above

(Correct)

Glide_time

Answer :All of the above

Which of the following is not a way to apply approval in Service Now?

Options are :

Approval Rules

Workfiow

Process Guides
ToolsAll above can be used to apply approvals
(Correct) Topicsx
Answer :All above can be used to apply approvals

Which tool is used to have conversations with logged-in users in real-time?

Options are :
User Presence

Now Messenger

Comments

Connect Chat
(Correct)

Answer :Connect Chat

Which of the following are captured in update set: (Select all that Apply)

Options are :

Table Creation
(Correct)

Incident Creation

Group Creation
x
Field Creation
(Correct)

Answer :Table Creation

Field Creation

What related tables does the schema map show?

Options are :
ToolsAll of the above Topicsx
Class extension or reference
(Correct)

Cmdb_ci_computers

Sys_user
Answer :Class extension or reference

Most customization of system behavior is done using UI policies.

Options are :

FALSE

TRUE
(Correct)

Answer :TRUE

What tables provide Data Dictionary and relationship information?

Options are :

sys_tables

sys_documentation
(Correct)
x
sys_dictionary
(Correct)

sys_db_object
(Correct)

Answer :sys_documentation
sys_dictionary
sys_db_object

Data Policy can enforce mandatory data on import.

 Tools are :
Options Topicsx

FALSE

TRUE
(Correct)

Answer :TRUE

What is use of user criteria in service catalog

Options are :

Its used to decide who all can create/modify a catalog

It is used to make variables mandatory

Its used to map variables to requested item fields

Its used to configure visiblity criteria for catalog

(Correct)

Answer :Its used to configure visiblity criteria for catalog

What can be used to move group of different changes from one instance to other instance?

Options are :
x
Update Set
(Correct)

Import XML

Not Possible

Import Set

Answer :Update Set

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What does client request + server response =?

Options are :

Round trip
(Correct)

Single trip

Multiple trip

Return Trip

Answer :Round trip

System Diagnostics>Upgrade History module tracks all upgrades made to the system

Options are :

TRUE
(Correct)

FALSE

Answer :TRUE

Which of the following gets automatically captured in an update set

x
Options are :

Table, forms, homepage

Table,Schedule

Table,forms,views

Table,Forms
(Correct)

Answer :Table,Forms
Tools Topicsx

ESS users have access to only self service portal.

Options are :
FALSE

TRUE
(Correct)

Answer :TRUE

Where would you go to start an import set?

Options are :

System Definition > Import sets

System properties > Import Sets

System Import Sets > Load Data

(Correct)

System Import Sets > Import sets

Answer :System Import Sets > Load Data

x
Select correct base tables

Options are :

cmdb
(Correct)

task
(Correct)

service catalog

incident

Answer :cmdb
task
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A group of customizations that can be moved from one instance of servicenow to another

Options are :

Update set
(Correct)

Instance set

Database view

Related list

Answer :Update set

In SLA definition, which is a setup to trigger an SLA

Options are :

Begin condition, stop condition, pause condition

Start condition, end condition, pause condition x

Start condition, stop condition and pause condition
(Correct)

Start condition, stop condition, reset condition

Answer :Start condition, stop condition and pause condition

What is unique 32 character GUID used to identify the records

Options are :

primary_id

sys_created_on

user_id

sys_id
(Correct)

Answer :sys_id
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If the notification has to be sent to callers manager, which feature has to be used

Options are :

Script inlude

Dot walking
(Correct)

Decoupling

Client script

Answer :Dot walking

Activated when their parent application is activated x

Options are :

Spokes
(Correct)

ACL

User roles

User accounts

Answer :Spokes

Which element controls what data users can access

Options are :

ACL
(Correct)

Client scripts

UI action

workflow

Answer :ACL
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When does knowledge article become available to everyone

Options are :

Articles are checked out

Articles are published

(Correct)
x
Articles created

none of the above

Answer :Articles are published

What all can trigger notification

Options are :

Record update
(Correct)

Record insert
(Correct)

Field change

Event
(Correct)

Answer :Record update

Record insert
Event

Can a checked out workflow be captured in an update set

Options are :

FALSE
(Correct)

TRUE
Answer :FALSE
Tools Topicsx

What is the meaning of * operator

Options are :

ends with
x
not equal to

starts with

contains
(Correct)

Answer :contains

Link, buttons and context menu belongs to__

Options are :

UI Page

UI action
(Correct)

Catalogs

Portal

Answer :UI action

What options do you have for saved filters

Options are :

You can save it for a group

(Correct)
ToolsYou can save it for yourself
(Correct) Topicsx
You can save it for managers

Admin can save it for everyone

(Correct)

Answer :You can save it for a group

You can save it for yourself
Admin can save it for everyone

x
What does SAAS mean

Options are :

System as a service

none of the above

Software as a service
(Correct)

Software as a setup

Answer :Software as a service

In a flow__icon provides arrow keys to dot walk to fields in other tables

Options are :

Data pil
(Correct)

magnifying glass

circle icon

Answer :Data pil

Toolsis the use of OOB " insert and stay" context menu
What Topicsx

Options are :

It inserts a new record and deletes the old one

It inserts a new record and stays on the old form

It inserts a new record with blank fields

It inserts a new record and stays on the new record

(Correct)

Answer :It inserts a new record and stays on the new record

Provides ability to order multiple, related item as one request

Options are :

Service catalog

incident

Record producer

Order guide
(Correct)

Answer :Order guide

What are 3 ways by which service catalog workflow can be attached

Options are :

Manually on the catalog item form

(Correct)

Select the workflow manually by user

ToolsAutomatically when no other workflow attached
(Correct) Topicsx

Automatically based on conditions

(Correct)

Answer :Manually on the catalog item form

Automatically when no other workflow attached
Automatically based on conditions

What controls enable admins to set mandatory and read only states for fields and can be
used to
enforce data consistence across applications?

Options are :

Business Ruke

Data policy
(Correct)

UI Policy

Client Script

Answer :Data policy

Users are authenticated by

Options are :

Multifactor
(Correct)

Digest Token
(Correct)

Local database
(Correct)

LDAP
(Correct)
Answer :Multifactor
Digest Token
Local database
LDAP
Tools Topicsx
What is the functionality of data dictionary in servicenow

Options are :

to make the fields mandatory

all of the above

(Correct)

to make a field unique

to describe the database structure

Answer :all of the above

Difference between event log and event registry

Options are :

Event registry lists the events the system recognizes. Event log records all system events that
occur within the system.
(Correct)

Event regisrty stores active events triggered and event log stores old event history

Event registry stores older events and event log records all active events

none of the above x

Answer :Event registry lists the events the system recognizes. Event log records all system events
that occur within the system.

After the High Security plugin is activated, a security_admin privilege is created. What is an
elevated
privilege?
 Tools are :
Options Topicsx
Used to enable the ITIL role to have an Admin type access

Elevated privilege is used to promote extension tables

A role that has special permissions for the duration of the log in session.
(Correct)
Users with the Admin role

Answer :A role that has special permissions for the duration of the log in session.

Which application to create/modify existing workflow

Options are :

Admin setup

workflow > workflow editor

(Correct)

System definition

System properties

Answer :workflow > workflow editor

Personalizing list layout gets captured in update set

x
Options are :

FALSE
(Correct)

TRUE

Answer :FALSE
Jelly scripting is used in which of the following
Tools Topicsx
Options are :

Dictionary

UI macros
(Correct)

service catalog

Client script

Answer :UI macros

What does order in a business rule represent

Options are :

Order in which it will be stored in the database

Order in which it be displayed

None of the above

Order in which it will be executed

(Correct)

Answer :Order in which it will be executed

x
For an incident form when saved

Options are :

Work notes gets copied to Activity log

(Correct)

Work notes is not archived

Additional comments gets copied to work notes

Work notes get overwritten

Answer :Work notes gets copied to Activity log

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What is the important factor to remember when a user is creating catalog variable?

Options are :

Catalog variables are only visible to admin

We have to write scripts to make catalog variables visible to user

None of these

Catalog Variables are visible to user only by default

(Correct)

Answer :Catalog Variables are visible to user only by default

Retroactive start when activated sets start to equal when the ticket was created

Options are :

TRUE
(Correct)
x
FALSE

Answer :TRUE

Recommended Reading
 ☯ Servicenow Application Developer Exam New-Practice Test Set 4
Tools Topicsx
☯ Servicenow Application Developer Exam New-Practice Test Set 11

☯ ServiceNow Certified System Administrator CSA Practice Test Set 7

☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 7

☯ ServiceNow Certified System Administrator Practice Exam 2019 Set 7

☯ Servicenow Application Developer Exam New-Practice Test Set 5

☯ Service Now Certified System Administrator Practice Exams Set 3

☯ ServiceNow Certified System Administrator CSA Practice Test Set 14

☯ ServiceNow Certified System Administrator CSA Practice Test Set 17

☯ ServiceNow Certified System Administrator CSA Practice Test Set 4

☯ ServiceNow - Certified System Administrator CSA - Exam Questions

☯ ServiceNow Customer Service Practice Tests Orlando Set 8

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