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1. (ServiceNow Certification Dumps) ServiceNow Certified

System Administrator Practice Exam 2019 Set 10

ServiceNow Certified System Administrator

Practice Exam 2019 Set 10

What's an example of a CI?

Options are :

Computer, Software Contract, Business Service (tangible and intangible)

Service Catalog records (an alternative to lists and forms)

an automation block such as approvals, conditions, notifications, tasks, timers and utilities

A role with special permissions during the logon session.

Answer :Computer, Software Contract, Business Service (tangible and intangible)

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Also Read : ServiceNow Customer Service Practice Tests Orlando Set 9

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How do you know which release version of Service now you are working on?

Options are :

Go to System Diagnostics-Stats and check the build name

Go to system Diagnostics-version and Memory stats

Go to system Diagnostics-Version and check the build name

x
Go to system Diagnostics-Expression cache stats

Answer :Go to system Diagnostics-Version and check the build name

The Administrator wants to connect with the co-workers to have conversation on the issues
raised. Which of the following option should the Administrator select?

Options are :

Toggle Help Side Bar

User Menu

Impersonate User

Toggle Connect Side Bar

Answer :Toggle Connect Side Bar

What is a Workflow primarily used for?

Tools are :
Options Topicsx

To order catalog items

To schedule reports

To automate a sequence of activities

To send email notifications

Answer :To automate a sequence of activities

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Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 1

Which one of the following statements is true for system Administrators who are deleting
tables?

Options are :

An ESS user can delete any configuration item that is referenced by the problem table, saving you
time.

Only tables beginning with �u_" can be permanently deleted.

 Topicsx
ToolsDeleting an out of box system table permanently deletes it from use by all instances at a customer
site.

Deleting a table does not delete other associated elements like views and gauges. these elements
must be deleted separately.

Answer :Only tables beginning with �u_" can be permanently deleted.

How do you call an SLA when it is not met?

Options are :

Passed Schedule

Overdue

Breached
x

Expired

Answer :Breached

Incident, Problem tables inherit which table

Options are :

Problem Table

User Table

Task Table

Incident Table

Answer :Task Table

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Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 8
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x
What are variables in regards with Service Catalog?

Options are :

They define the items in service catalog

None of the above

They define the questions to ask to end user while ordering catalog items

They define the rules of order guide

Answer :They define the questions to ask to end user while ordering catalog items

Which setting allows the user to view knowledge articles without logging in?

Options are :

ESS Role

View All Setting

Public Setting
ToolsView all Role Topicsx

Answer :ESS Role

Where is data stored?

Options are :

Workflows

Tables

Lists

Forms

x
Answer :Tables

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Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 11

Where do you change the banner of the application?

Tools Topicsx

Options are :

Order it from Service Catalog

cmn_location

Application Navigator

System Properties and in CSS Properties

Answer :System Properties and in CSS Properties

If the Default update set is marked complete:

x
Options are :

The changes are tracked in the user's current update set.

The system creates another update set named Default1 and uses it as the default update set.

The instance fails.

The default update set cannot be marked completed.

Answer :The system creates another update set named Default1 and uses it as the
default update set.

Which of the following is possible via an inbound action?

Options are :

Schedule a job

Sends an email notification

Change main banner

Modifying existing records

 Answer :Sends an email notification
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Take Quiz :

Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 9

ACL is part of which security?

Options are :

Physical Security

General Security

Compliance Security

Contextual Security

Answer :Contextual Security

Which of the following gets automatically captured in an update set?

Options
Tools are : Topicsx
Table, forms, data

Table, schedules, forms

Tables, forms, views

Tables, lists, data

Answer :Tables, forms, views

Which of the following modules are available to ITIL users by default?

Options are :

Incident, Problem, Change x

Self-Service, Knowledge, Change

Time Cards, Reports, Knowledge

Incident, Problem, Change, Service Catalog

Answer :Incident, Problem, Change, Service Catalog

Take Quiz :

Also Read : Servicenow Application Developer Exam New-Practice Test Set 6

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What is a SSO?

Options are :

Single Sign-On

Sign Single-On

Single Sign Online

Sign-On Single

Answer :Single Sign-On

x

A new group has been created to access service catalog requests however the group
members are not able to access it. What is the BEST practice that should be followed to
make sure the group members are able to access the requests?

Options are :

Assign catalog role to the group and then add users to the group

Assign catalog role to individual users and then add them to the group

Assign catalog role to individual users

Assign catalog role to individual users and to the group

Answer :Assign catalog role to the group and then add users to the group

How do you edit/create a workflow?

Options are :

XML Editor
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Paint shop

Vi-Editor

Graphical Workflow editor

Answer :Graphical Workflow editor

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Also Read : ServiceNow - Certified System Administrator CSA - Exam Questions and
Answers

Which among the following is true regarding ACLs?

Options are :

If there rows and field ACLs, user has to satisfy either to have access to the field

If there rows and field ACLs, user has to satisfy both to have access to the field

Answer :If there rows and field ACLs, user has to satisfy both to have access to the
field
What is a piece of JavaScript configured to run when a record is displayed, inserted,
Tools Topicsx
updated, deleted, or when a table is queried?

Options are :

Business Rule

UI Policy

Notifications

Access Controls Lists

Answer :Business Rule

x
Which module is used to add the items in service catalog?

Options are :

Service Catalog -> My Items

Service Catalog -> Content Items

Service Catalog -> Maintain Items

Service Catalog -> Order Guide

Answer :Service Catalog -> Maintain Items

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Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 4
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What is a sys_id?

Options are :

A unique value that is used for reporting

x
Unique identifier that is designed to every table record

Unique identifier to call server scripts

Unique identifier used in routing data to data center

Answer :Unique identifier that is designed to every table record

What does BSM acronym stand for?

Options are :

Business Service Management (a BSM map displays CI's)

Allows the business to order multiple related items

Relationship between the business and the stakeholders

Business Standard Management

Answer :Business Service Management (a BSM map displays CI's)

Which of the following is the main area in all ServiceNow web pages?
Tools Topicsx

Options are :
Banner

Application navigator

Content Frame

User Menu

Answer :Content Frame

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Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 10

Each record in a table corresponds to:

Options are :

Column

Fields

List
ToolsRow Topicsx

Answer :Row

The base table of "Change" table is:

Options are :

Problem Table

Task Table

Core Table

Incident Table
x
Answer :Task Table

What defines and monitors the guarantees established with an outside supplier and is a tool
for supplier management?

Options are :

Variables

Underpinning contract (UC)

Catalog Item Designer

systems, CI, caller

Answer :Underpinning contract (UC)

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Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 10
Tools Topicsx

What displays the details of tables and their relationships?

Options are :

Base Class

cmdb_ci

BSM Icon

Schema Map

Answer :Schema Map

How are users related to roles or groups?

Options are :

Many to many relationships

1 to many relationships

Many to 1 relationship

1 to 1 relationship

Answer :Many to many relationships

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If both client script and business rule are applied on a table, which one will get executed

first?

Options are :

Outbound Rule

Inbound Rule

Business rule

Client Script

Answer :Business rule

x
Take Quiz :

Also Read : ServiceNow Customer Service Practice Tests Orlando Set 8

The following filter has been created for all open incidents: �All>Active=True>State=In
Progress>Priority=1-Critical �

What will be displayed if we click on breadcrumb 'State=In Progress'?

Tools Topicsx

Options are :

List of incidents which are active and the state is "In Progress"

List of Critical incidents which are active with state as "In Progress"

List of incidents which are active

List of all incidents

Answer :List of incidents which are active and the state is "In Progress"

What does RITM stand for?

x

Options are :

Request Item to Move

Remote Infrastructure Technology Manager

All of the above

Request Item

Answer :Request Item

After high security plugin is activated, a security_admin privilege is created. What is an

elevated privilege?

Options are :

Used to enable the ITIL role to have an Admin type access

Users with the Admin role

Elevated privilege is used to promote extension tables

A role that has special permissions for the duration of the log in session
Tools Topicsx
Answer :A role that has special permissions for the duration of the log in session

Take Quiz :

Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Out of the below listed applications which will not run natively on smartphones?

Options are :

Workflow

Service Catalog

Self-Service

User administration

Answer :Workflow

Which one of the below sentences best describes the purpose of an Update Set?
Tools Topicsx
Options are :

By default, the changes included in an Update Set are visible only in the instance to which they are
applied.

An update set allows the administrators to group a series of changes into a named set and then
move the set as a unit to other systems.

By default, an Update Set includes customizations, Business Rules and homepages.

An Update Set is a group of customizations moved Production to Development.

Answer :An Update Set is a group of customizations moved Production to

Development.

What process does the Knowledge Base manage?

x

Options are :

Document review cycle, which includes submission, feedback from SME, and publishing

Weekly and monitoring operations reports done on archived and current data

Ordering and billing cycle initiated when items are purchased using the service catalog

System asset reassignment accomplished as the real-time tracking of hardware and software
assets

Answer :Document review cycle, which includes submission, feedback from SME,
and publishing

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Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 18
Tools Topicsx

What are the components of a condition:

Options are :

Variable, Operator, Value

x
Variable, Condition, Script

Field, Operator, Value

Field, Condition, Script

Answer :Field, Operator, Value

The organization provides desktop with different memory capacity. Some users would
require 4GB, 8GB or 16GB RAM machine. The users should be able to order these items in
Service Catalog dashboard. Which of the following is a best practice to accomplish the
task?

Options are :

Create a separate dashboard

Create Catalog Category for different memory capacity

Create Catalog Item for different memory capacity

Create Catalog Item for desktop and then Catalog Variable for different memory capacity

Answer :Create Catalog Item for desktop and then Catalog Variable for different
memory capacity
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In workflow, what is an activity?

Options are :

Waiting for Approval, Approved, Pending, Fulfilled, Completed

creates Service Catalog records (an alternative to lists and forms)

Defines unique key for record. If record found, import will update the record. If not found, import
will create a new record.

An automation block such as approvals, conditions, notifications, tasks, timers and utilities

Answer :An automation block such as approvals, conditions, notifications, tasks, x

timers and utilities

Take Quiz :

Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 7

Which module contains SLA, OLA and UC (Underpinning Contracts)?

Tools Topicsx

Options are :

Service Catalog

Content Management

Asset Contract

Service Level Management

Answer :Service Level Management

Which role is required for creating ACL?

x
Options are :

approval_admin

security_admin

itil_admin

admin

Answer :security_admin

In the smart filter condition builder, what are the three elements of a filter?

Options are :

Field, Operator, Value

Social IT > Feed administration > Messages

Application Service Response, network latency and browser rendering

They are the same

Answer :Field, Operator, Value

ToolsTake Quiz : Topicsx

Also Read : ServiceNow - Certified System Administrator CSA - Exam

What are the steps in SLA?

Options are :

Start, Hold, Stop, End

Start, Pause, Stop

Start, Hold, Stop

Start, Pause, Stop, End

Answer :Start, Pause, Stop

Where do you go to check application server and network responses?

Options are :
 System Update Sets > Merge Update Sets
Tools Topicsx
System Diagnostics > Stats > Stats

System Logs > Events

System Logs

Answer :System Logs

Recommended Reading

☯ ServiceNow Certified System Administrator CSA Practice Test Set 9

☯ ServiceNow Customer Service Practice Tests Orlando Set 10

☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

☯ ServiceNow Customer Service Practice Tests Orlando Set 3

☯ ServiceNow Certified System Administrator Practice Exam 2019 Set 5

☯ ServiceNow Certified System Administrator Practice Exam 2019 Set 10

☯ ServiceNow Certified System Administrator CSA Practice Test Set 5

☯ Servicenow Application Developer Exam New-Practice Test Set 2

☯ ServiceNow Certified System Administrator CSA Practice Test Set 13

☯ Servicenow Application Developer Exam New-Practice Test Set 8

☯ ServiceNow Customer Service Practice Tests Orlando Set 4

☯ ServiceNow - CSA - Mock Test

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