INT-4202 FIELD STUDY PROJECT

INTERVIEW TRANSCRIPT
FEBRUARY 17, 2022
BY: GROUP 4

1. What are some of Scotiabank's key performance metrics, and how effective has the
company been in fulfilling those KPIs?

2. In terms of cost and differentiation tactics, how does Scotiabank differentiate itself from
its industry's other major competitors?

3. What is the company's competitive edge, either locally or globally, over its competitors?

4. How does the company intend to expand locally and globally in the two years following
the demise of Covid? What was the most significant impediment the company
encountered during the pandemic?

5. What security measures does Scotiabank employ to safeguard the safety of its clients'
funds?

6. What are the risks associated in the banking sector?

7. How does Scotiabank preserve its customers' loyalty? How does the service compare to
that of other major competitors? What is the company’s greatest strength?

8. Which strategic sectors of the business receive the largest share of investment? Why?

9. Is the human capital at Scotiabank regarded as a significant investment? How do you

feel about career advancement at Scotiabank? What motivates you as an employee
working for Scotiabank?

10. How does the company incentivize or acknowledge an employee's accomplishments and
contributions to the company's overall growth?

11. How do you maintain a positive workplace environment in such a fast-paced industry?

12. Do you provide on-the-job training to help employees reach their full potential?