{PreventiveMaint}{Production}{KodakServiceSupport}{None}

Publication No. PM9718-1

30MAR20
Supersedes PM9718-1
28FEB20

PREVENTIVE MAINTENANCE
for the
Kodak i5000 SERIES SCANNERS
Service Codes: 9718, 9720
Important
Qualified service personnel must do these procedures.

B186_0506DC
PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Kodak Alaris prior to publication. Nothing contained herein shall be
construed as conferring by implication, estoppel, or otherwise, any license under any patent,
trade secret, trademark or any existing copyright, except as specified herein.
Kodak Alaris reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Kodak Alaris shall not be liable for
any loss or damage, including consequential or special damages, resulting from any use of this
information, even if loss or damage is caused by negligence or other fault by Kodak Alaris.

This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.

Table of Contents
Description Page

Objective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Necessary Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Checking the Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cleaning the Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Checking the Other Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Checking the PRINTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Checking the SEPARATOR AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Checking the PRE-SEPARATION PAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Check the FEED MODULE AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Completing the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 30MAR20 – PM9718-1
Objective
The objective of these procedures is to prevent service calls (if possible) by:
• cleaning the SCANNER
• checking for correct operation of subsystems
• doing any necessary replacements of parts

Necessary Materials

Caution
Follow the safety recommendations for all cleaning supplies. See the Safety Data Sheets (SDSs) for individual
products; go to sds.kodakalaris.com/default.aspx. (See ServiceMax Knowledge Article 21929 for instructions.)

Parts
Part No. Description
1C8102 Staticide® Wipes
5K6215 Roller Cleaning Pad
9E9009 Paper Path Cleaning Pad
– mild soap solution
– soft, LINT-FREE CLOTH
– A4-size sheet of 75-80 g/m2 bond paper or 8 1/2 x 11 in.-size sheet of 20 lb bond paper
– Test document from ServiceMax Article 21755

Tools
Part No. Description
5K0208a Calibration Target – 12 x 12 in. / 30.5 x 30.5 cm (package of 3 targets)
TL2112 Scanner Verification Target
TL7201b Patch Target Set
TL4071-1 Vacuum
a. Individual targets may be stamped with part no. 9E7004 or 7B7858.
b. This part replaced TL3312 (January 2020).

Documentation
Publication No. Title
A-61670 User’s Guide for the KODAK i5000 Series Scanners
AR9718-1 Adjustments and Replacements for the KODAK i5000 Series Scanners
DG9718-1 Diagnostics for the KODAK i5000 Series Scanners

PM9718-1 – 30MAR20 3
PREVENTIVE MAINTENANCE

Checking the Operation

Caution
Prevent damage to the customer’s images or index.
[1] Talk with the customer to obtain information about the operation of the SCANNER, including any issues or
errors reported.

[2] If the customer uses Patch Targets, check that the Targets meet specifications. For information, refer to the
following document.
Target Reference Document
Patch User’s Guide for the KODAK i5000 Scanners (A-61670), Section 6

[3] Observe scanning jobs and operators as they process jobs. Make notes about any recommendations you have
to feed back to the Kodak Alaris Professional Services Team.

[4] Do the following test. See the Diagnostics, DG9718-1.

Section Procedure Objective
Using Diagnostics from Checking the • Do this test to check the scanning operation and quality of
the SCANNER Scanner scanned images before you do any maintenance to compare
VALIDATION TOOL 2 Operation with your results of the same test after the PM procedures.
(SVT 2) • This test lets you obtain images of both sides of the Scanner
Verification Target (TL2112) using the Front and Rear
Cameras to help you identify issues that you need to
address.

[5] Review the front and back images of the TL2112 Target with the customer.
• Identify any issues that you will address as you do the PM.
• Let the customer know of any potential side effects that can occur to their OCR scanning application, if
used, as a result of restoring the Scanner to factory settings.

4 30MAR20 – PM9718-1
 [6] Do the tests listed in the table below. See the Diagnostics, DG9718-1. During each test:
(a) Listen for noise in the areas of the FEEDER and TRANSPORT.
(b) Feed documents into the SCANNER and check that:
• the ELEVATOR operates without binds
• the FEEDER operates correctly
• documents move correctly through the SCANNER
• documents are sorted (if a SORTER is used), stacked, and counted correctly

Note
Damage that occurs to the corners and edges of the documents might indicate problems in the TRANSPORT.

Section Procedure Objective

Using Doing the “Patch Test” Check that the UPPER SCAN MODULE and LOWER
Diagnostics from SCAN MODULE detect all patch TARGETS.
the OPERATOR Doing the “Patch Reader Test” Check that all the PATCH SENSORS recognize each
CONTROL patch TARGET.
PANEL (OCP) Doing the “Count Only - Multifeed Check the operation of all UDDS SENSORS.
Test”

[7] Check the Service or Activity Log for “ES_CRITICAL” errors, and resolve them before continuing.

[8] Check that the OPERATOR CONTROL PANEL (OCP) operates correctly with optimum quality of the displayed
characters.

[9] If you observed any parts that malfunction or have damage as you checked the scanner operation, do the
necessary replacements.

Cleaning the Components

Caution
Dangerous Voltage
[1] De-energize the SCANNER.
[2] Disconnect the SCANNER from the power source.
[3] Clean the SCANNER. See the USER’S GUIDE for the Kodak i5000 SCANNER, Publication No. A-61670.
Section Procedure
Maintenance Cleaning Procedures

[4] Remove the LOWER SCAN MODULE. See the Adjustments and Replacements, AR9718-1.
Section Procedure
Replacements LOWER SCAN MODULE

PM9718-1 – 30MAR20 5
PREVENTIVE MAINTENANCE

[5] Clean:
MIRRORS
• area around the assembly
• 5 MIRRORS
LENS • LENS

Note
Not all MIRRORS are visible in the graphic.
[6] Install the LOWER SCAN MODULE.

SCAN MODULE

B186_0615AA

[7] Remove the UPPER SCAN MODULE. See the Adjustments and Replacements, AR9718-1.
Section Procedure
Replacements UPPER SCAN MODULE

[8] Clean:
• area around the assembly
• 5 MIRRORS
• LENS
[9] Install the UPPER SCAN MODULE.
[10] Loosen the 2 THUMBSCREWS, then remove the
IMAGING GUIDE in the POD.
[11] Using Staticide WIPES, clean both sides of the
IMAGING GUIDE.
[12] Install the IMAGING GUIDE. Secure the 2
THUMBSCREWS.
IMAGING
GUIDE

2 THUMBSCREWS

B186_0616GA_v2

6 30MAR20 – PM9718-1
 [13] Loosen the 2 THUMBSCREWS, then remove the
IMAGING GUIDE in the BASE.
[14] Use Staticide WIPES to clean both sides of the
IMAGING GUIDE.
[15] Install the IMAGING GUIDE. Secure the 2
THUMBSCREWS.

2 THUMBSCREWS

IMAGING GUIDE

B186_0617GA_v2

RECEIVER UDDS SENSORS

TRANSMITTER
UDDS SENSORS

B186_0618HA

PM9718-1 – 30MAR20 7
PREVENTIVE MAINTENANCE

[16] Use the VACUUM to clean:

• 5 RECEIVER UDDS SENSORS
• 5 TRANSMITTER UDDS SENSORS
[17] Use Staticide WIPES to clean the
TOUCHSCREEN of the OCP.

TOUCHSCREEN

Checking the Other Hardware

[1] Check these components. If replacements are necessary, see the Adjustments and Replacements, AR9718-1.
Component Do:
GAS SHOCKS • Check the GAS SHOCKS for correct operation.
• If necessary, install new GAS SHOCKS.
FANS • Check the FANS for correct operation.
• If necessary, install new FANS.
DRIVE BELTS • Check the BELTS for wear.
• If necessary, install new BELTS.
DRIVE ROLLERS • Check all the DRIVE ROLLERS and BEARINGS for wear.
• Clean the DRIVE ROLLERS with Roller Cleaning Pads.
• If necessary, install new DRIVE ROLLERS and BEARINGS.
NORMAL FORCE • Check the NORMAL FORCE ROLLERS and BEARINGS for wear.
ROLLERS • Clean with Roller Cleaning Pads.
• If necessary, install new SHAFT AY and BEARINGS.
GEARS • Check all GEARS for wear.
• If necessary, install new GEARS.
PRINTER BLOTTERS • Check that the PRINTER BLOTTERS are not dirty.
• If necessary, install new PRINTER BLOTTERS.
ELEVATOR AY • Check GEARS, PINIONS, BUSHINGS, and SHAFTS for wear.
• If necessary, install new parts.

8 30MAR20 – PM9718-1
Checking the PRINTER
[1] From the “Idle” menu, select Diagnostics > Print
Test.
[2] Place a blank sheet of paper into the INPUT
TRAY.
[3] Touch [Start].

[4] Check the pattern of the test print.

[5] Does the test print have a broken pattern?
Yes No
Continue with the Advance to Checking the
next step. SEPARATOR AY.

[6] Install a new INK CARTRIDGE. See the USER’S

GUIDE A-61670.
[7] Do Step 1 - Step 4 again.
[8] Does the test print have a broken pattern?
Yes No
Continue with the Advance to Checking the
next step. SEPARATOR AY.

[9] Install a new PRINTER.

Note
The customer orders the PRINTER.
[10] Do Step 1 - Step 4 again.

Checking the SEPARATOR AY

Important
The customer purchases this replacement part.
[1] Check and clean the SEPARATOR AY. See the USER’S GUIDE A-61670.
Section Procedure
Maintenance “Cleaning the Separation Roller Tires”

[2] If necessary, have the customer purchase new parts.

[3] Install the new parts. See the USER’S GUIDE A-61670.
Section Procedure
Maintenance “Replacing the Separation Roller or Separation Roller Tires”

PM9718-1 – 30MAR20 9
PREVENTIVE MAINTENANCE

Checking the PRE-SEPARATION PAD

Important
The customer purchases this replacement part.
[1] Check the condition of the PRE-SEPARATION PAD. See the USER’S GUIDE A-61670.
Section Procedure
Maintenance “Replacing the Pre-Separation Pad”

[2] If necessary, have the customer purchase a new PRE-SEPARATION PAD.

[3] Install the new PRE-SEPARATION PAD.

Check the FEED MODULE AY

Important
The customer purchases this replacement part.
[1] Check the condition of the FEED MODULE AY. See the USER’S GUIDE A-61670.
Section Procedure
Maintenance “Cleaning the Feed Module Tires”

[2] If necessary, have the customer purchase new parts.

[3] Install the new parts. See the USER’S GUIDE A-61670.
Section Procedure
Maintenance “Replacing the Feed Module or Feed Module Tires”

Completing the Call

[1] Did you do replacements of more than one-half of the ROLLERS?
If Then
Yes Continue with the next step.
No Insert a Paper Path Cleaning Pad into the transport to clean the ROLLERS.

[2] Clean the external surfaces of the SCANNER with mild soap solution and a soft, LINT-FREE CLOTH.
[3] Do the following tests. See the Diagnostics, DG9718-1.
Section Procedure
Using Diagnostics from the OPERATOR Doing the “Count Only - Multifeed Test”
CONTROL PANEL (OCP) Doing the “Patch Reader Test”
Doing the “Print Test” (if a PRINTER is used)

[4] Do the following test and calibrations; use the proper Targets. See the Diagnostics, DG9718-1.
Section Procedure
Using Diagnostics from the SCANNER VALIDATION Doing the “Scanner Test”
TOOL 2 (SVT 2) > Doing the Diagnostic Tests on the Doing the Calibration “Image”
“General” Tab Doing the Calibration “Mechanical”
Doing the Calibration “Microphone”
Doing the Calibration “UDDS”

10 30MAR20 – PM9718-1
 [5] Do the following test. See the Diagnostics, DG9718-1.
Section Procedure
Using Diagnostics from the SCANNER VALIDATION TOOL 2 (SVT 2) Checking the Scanner Operation

[6] Check the images of the TL2112 Target. Compare them with the images from the Scanner Operation test that
you did before you completed the PM (from step 4 of Checking the Operation on Page 4).

[7] Clear the logs. See the Diagnostics, DG9718-1.

Section Procedure
Using Diagnostics from the SCANNER VALIDATION TOOL 2 (SVT 2) Storing, Checking, Saving, and
Clearing the Logs

[8] Review the front and back images of the TL2112 Target with the customer. Review the image quality and any
issues that you addressed.

[9] Talk with the customer about any firmware or driver updates that are available.

PM9718-1 – 30MAR20 11
Appendix

Product Series Problem Classification Problem Sub-Classification

i5XXX i5XXX IM PM PM

Publication History

Publication Publication Changed

Date No. Pages Notes
02AUG12 PM9718-1 --
28FEB20 Page 3, 12 • Updated some part numbers
• Added the Appendix
• Reformatted document
30MAR20 -- Very minor updates

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