2022-01- IT Helpdesk

2022-01 Compucom , pone maharasar

Patched software and installed new versions to eliminate security
problems and protect data.
Broke down and evaluated user problems, using test
scripts, personal expertise and probing questions.
Documented transactions and support interactions in system for
future reference and addition to knowledge base.
Evaluated and responded to incoming sales leads
and requests for technical support assistance.
Provided Tier 1 IT support to non-technical internal users through
desk side support services.
Managed customers' expectations of support and technology
functionality in order to provide positive user experience.
 Installed, modified and repaired software and hardware to resolve
technical issues.

Education
GED
Sharithiyar University - Coimbatore

Certifications
Licensed [Job Title] - [Timeframe]

[Area of certification], [Company Name] - [Timeframe]

[Area of certification] T ra in in g - [fimeframe]

Certified [Job Title], [Company Name] - [Timeframe]

[Area of expertise] L i c e n s e [fimeframe]