Professional Documents
Culture Documents
Quality Manual
This sample manual has been designed for use by a business performing trade measurement work of
most licence classes/subclasses as defined in the National Trade Measurement Regulations 2009 and
requires a small amount of customisation, assisted by following the instructions below. Where licence
class 4 subclass 4.3 alcoholic beverage measures by batch test is the only licence class held, please
use the special manual template developed specifically for that class/subclass.
Instructions:
1. Substitute all yellow highlighted sections with appropriate information for your business as
described in that highlighted section. The information should be customised to your reflect
your business practice where applicable. No yellow should remain once you have completed
a section, however where you use information provided in the example you can simply
highlight the yellow, select the highlight icon in the top toolbar, then select none.
2. All grey highlighted areas (such as this section) are for your information only, provided as a
guide. The grey highlighted text should be deleted after you have finished reading and
applying the information. No grey text should remain in the document.
3. All other sections (no colour) are generic in nature, suitable for most business. You should
become familiar with these parts of the document but may leave. Should you feel a section
that has no colour does not apply to your business practice, or your business practice differs
from that written, please discuss this with NMI before changing/removing.
4. The revision record below is used when minor changes/updates are made to the manual. It is
used as a summary of the changes and used only AFTER the first issue has been made.
Quality Manual
of
<insert your registered business &
trading name here>
RELEASE RECORD
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Quality Manual
Date: This date should match the date in the footer & table
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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CONTENTS
Introduction..................................................................................................................
1 Scope...................................................................................................................
2 References..........................................................................................................
3 Terms and Definitions........................................................................................
4 Administration.....................................................................................................
4.1 Quality Management Policy............................................................................
4.2 Management Representative..........................................................................
4.3 Training...........................................................................................................
4.4 Responsibility and Authority............................................................................
4.5 Document Control...........................................................................................
4.6 NMI Forms......................................................................................................
4.7 Records..........................................................................................................
4.8 Corrective/Preventive Action...........................................................................
4.9 Audit................................................................................................................
5 Verification Activity............................................................................................
5.1 Test Procedure...............................................................................................
5.2 Certificate of Approval.....................................................................................
5.3 Reference Standards......................................................................................
5.4 Verification Mark...........................................................................................
Appendix A.................................................................................................................
Responsibilities & Authorities..............................................................................
Appendix B.................................................................................................................
Corrective/Preventive Action Form......................................................................
Appendix C.................................................................................................................
Audit Form..........................................................................................................
Appendix D.................................................................................................................
Physical Standards.............................................................................................
Appendix E.................................................................................................................
Test Report Form................................................................................................
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Quality Manual
Introduction
In accordance with Regulation 2.43(22) of the National Trade Measurement Regulations
2009, it is a condition of licence that a servicing licensee maintains a quality management
system in an approved form. Other conditions should be addressed throughout the quality
management system as required.
Quality management systems are established to provide focus and direction within an
organisation; to have a positive impact on operational effectiveness resulting in a high quality
product or service.
This quality manual is a controlled document forming the framework of the quality
management system of <insert company name> operating from <insert the street address of
the head office of the business>, and relates only to licensed trade measurement work under
the servicing licence number SL-<insert licence number> issued by the National
Measurement Institute (NMI).
Remove the next paragraph and dot point where the licence is for one address only
Other operational locations for this licence are:
<insert each street address associated with the operation of the licence, one per dot
point>
This licence permits competent and authorised persons to verify approved instruments of
licence subclasses:
<insert each licence subclass held along with any restrictions, one dot point for each (eg
1.1 – Measures of length not exceeding 2 metres)>
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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1 Scope
This quality manual is the responsibility of all employees engaged in trade measurement
work and includes:
a statement of the organisation’s commitment to the Quality Management System;
2 References
Below is a list of typical reference documents for a business who holds a licence to verify
trade instruments. The list below covers requirements for all licence classes. All relevant
NITPs should be added under dot point 7 as required.
The following is a list of core documents referenced throughout the Quality Management
System and/or used by the organisation:
National Measurement Act 1960
National Measurement Regulations 1999
National Trade Measurement Regulations 2009
Relevant certificate/s of approval
<insert NITPs as required (eg NITP 1 – National Instrument Test Procedures for
Verification of Length Measuring Instruments) include a dot point for EACH NITP used
covering all licence subclasses held>
Quality Manual (this document)
<insert any internal verification procedures, one dot point for each one>
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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4 Administration
4.1 Quality Management Policy
A “quality management policy” is a company’s statement of intent. The statement spells out
a Servicing Licensee’s intention and direction with regard to quality management and how it
is applied in its business activities. Any reference to the types and classes of measuring
instruments included in the scope of the quality management system must correspond to one
or more of the classes of measuring instruments for which a Servicing Licence may be
issued. The following statement is an example only and may be customised, but does
contain minimum information you should include.
<Insert company name> has experience and expertise in the <enter your business field of
expertise (eg “manufacture, assembly, installation, repair, testing and adjusting of
mechanical and electronic weighing equipment”)>.
It is our policy to ensure that any work carried out within the scope of the servicing licence
complies with the requirements of the National Measurement Act 1960 as administered by
the National Measurement Institute.
Each employee involved in trade measurement work has a responsibility to demonstrate a
continuing commitment to our policies and procedures, ensuring that they are implemented
and maintained across all of our trade measurement activities.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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4.3 Training
Section 18NH(b) of the National Measurement Act 1960 imposes a condition on all servicing
licensee holders that they must not employ a person to verify a measuring instrument unless
he or she is competent to do so.
Employees authorised to verify measuring instruments under the servicing licence are
referenced in the section Responsibility and Authority below.
To be authorised, the employee must have obtained a statement of attainment for the
appropriate unit(s) of competency from NMI (see NMI website for the list of current units).
Employees who have not obtained the appropriate statement of attainment can not verify
measuring instruments.
Training records are maintained for each employee involved in trade measurement work
which includes a copy of any statement of attainments held.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Changes to documents shall be acknowledged by the custodian of the document via email to
the management representative confirming both receipt of the new/revised document and
removal from use of the superseded document.
4.7 Records
All records required to be held under the National Measurement Act 1960:
Are securely retained in a permanent, retrievable form for at least three years (whether
electronic or printed);
Are backed up regularly when electronic;
Remove this paragraph if not applicable For weighing instruments of classes 6.3 and 6.4, an
NMI Analysis Report on 6B/0 calculations may be required. It shall be completed by a 6B/0
licensed servicing organisation and comply as required for the instrument to be converted /
manufactured / repaired. The Analysis Report MUST be received by NMI with the Notice of
Verification (NMI Form 6 or 6A) within 14 days of the verification being completed.
Other required records are defined throughout this quality manual.
4.9 Audit
Compliance audits are performed to determine the extent to which verification work is
complying with written procedures and servicing licence conditions. These audits are
performed both internally by our own staff and externally by NMI.
Internal audits are performed at least annually using the Audit Form (see Appendix C). The
Management Representative maintains the audit schedule and records.
5 Verification Activity
5.1 Test Procedure
Verification of measuring instruments used in trade MUST be performed in accordance with
the National Instrument Test Procedures (NITP) as specified by the NMI, but only those
within the scope of our licence regardless of experience or expertise.
Repeat the following paragraph for each NITP required to cover all classes of licence held.
Verification of measuring instruments under licence class <insert licence class> is performed
in accordance with NITP <insert NITP number>.
Some measuring instruments require additional testing to those described in the NITP.
Additional tests are described in the instrument’s Certificate of Approval (CoA) if applicable
(see 5.2 below).
All measuring instruments to be verified must perform within the applicable Maximum
Permissible Error (MPE) at the time of Verification as defined in the National Trade
Measurement Regulations 2009, the NITP and the CoA. Where the MPE differs between the
documents, the smallest MPE shall be applied.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Where your company has internal work instructions describing the work performed to verify a
measuring instrument, insert those details here, one paragraph for each instruction.
Otherwise delete the following paragraph.
Refer to <insert the internal procedure/instruction details as required ie work instruction
“verification”> for specific verification instructions.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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ABC0234A3
As an example:
Marking of instruments is by means of marking a <insert your companies mark method ie can
be a lead plug, lead seal used with wire or destructible adhesive label>. No advertising
statements are permitted on the verification mark.
Remove if you do not use adhesive labels Adhesive labels shall be attached in an easily
visible location, preferably near the data plate.
Sealing is only required if it is detailed in the Certificate of Approval for the measuring
instrument. All seals must be tamper evident and NMI supplied verification labels can NOT
be used. A seal should ONLY contain the licensee’s mark (3 letters assigned by NMI) and
should not give the impression of being a verification mark.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Appendix A
<insert name <insert position title The following are some examples of points to use for All documents listed under
of of staff member> / staff responsibilities in this column depending on section 2 of this quality
director/verifier <insert who the staff persons role within your company manual
> member reports to in
Management Representative
the table>
Responsible for maintaining accreditation of
company, and compliance with Trade Measurement
requirements including –
<insert name <insert position title This may be an administration officer, a verifier or
of staff of staff member> any other person involved in the business. <insert
member> any trade measurement responsibilities of the staff
member (this includes verification duties if
applicable)>
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Appendix B
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Appendix C
Audit Form
Auditor: _________________________ Date: _______________ *Result (R): C = Compliant; NC = Non-compliant; NA = Not
Applicable)
No. Section Title R* Comments Date Rectified QMR Sign-off
(if applicable) (if applicable)
1 Introduction
2 References
3 Terms and Definitions
4.1 Quality Management Policy
4.2 Management Representative
4.3 Training
4.4 Responsibility and Authority
4.5 Document Control
4.6 NMI Forms
4.7 Records
4.8 Corrective/Preventive Action
4.9 Audit
5.1 Test Procedure
5.2 Certificate of Approval
5.3 Reference Standards
5.4 Verification Mark
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Appendix D
Physical Standards
Populate the table with information from the Regulation 13 certificates / NATA certificates of
all measurement standards used for verification work as per example in first row
At minimum, the table should contain standards covering the equipment lists shown in the
relevant NITP
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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Quality Manual
Appendix E
Test Report Form
If you have a customised test report used by your company, insert it here. If you currently
use the test report sample available in appendix A of the relevant NITP, delete this appendix
and remove references to this appendix from section 4.7 above.
Version No: <insert the version number e.g. 1> <insert company name>
Date: <insert issue date (this date should match the ‘approved by’ date)>
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