TRU ANCE CHAPTER 11 + INTERPERSONAL BEHAVIOR AT WORK: CONFLICT, COOPERATION, TRUST, AND DEV! organizational Citizenship Behavior: Going Above and Beyond Formal Job Requirements behavior (OCB, for short).”” It is easy to Imagine how such behaviors, although informal and Forms of OCB ‘The example we just gave of volunteering to help one of your coworkers is just one of five ferent forms that OCB can take. For a summary of all five, including examples of each, see Table 11.2. If you look at the examples in Table 11.2, it becomes apparent that organizational citizen- ship behavior can be directed both at an individual (in which case itis referred to as OCB-1) and at the organization itself (in which case it 1s referred to as OCB-O).." Some examples of OCB. include the following: © Doing a favor for someone © Assisting a coworker with a personal problem Bringing in food to share with others © Collecting money for flowers for sick coworkers or for funerals Sending birthday greetings to others in the office TABLE 11.2. Organizational Citizenship Behavior Forms and Examples peci Se SoOO “rzercatonal caizenship behavior (OCB) can take many different forms, most of which fall ino the Five ‘major categones shown here form of OCB Examples Alwusey Helping a coworker with a project Switching vacation dates with another at his o her request Volunteering Conscentousness Never missing a day of work Coming to work early if ne Cie virtue Attending voluntary meetings and functions Re Making do without complaint Gon and bear") lng memo; heepung up wath new Sportsmanship Not finding fault with the organization . . . . . Not spending me on personal ealls . . . . Courtesy A Turing the other check” to avoud problems ing up” when provoked 413 ‘organizational citizenship behavior (oce) Bn iota form of bbehawioe in whch peogle ago beyond what formally tupected of them to Contribute tothe wel: beng ff ther organization an these nit oce-t Acts of organizational Cczenshp directed at other indiuduas n the workplace lve. helping coworkers im ‘ways that go beyond what 'sexpected) ocs-0 dts of organzatonal ‘uensnp directed at the organvation tet (Ge. helping the company in ways that go beyons what 5 expectec)