PMPG 5005 Project

Communications Management
Module 1 (RNB)

Introduction and Administration

Professor: Rehan Sher

Welcome!
Welcome to Project Management Communications

Course Code: PMPG-5005

Professor:
Rehan Sher

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Agenda
1. Introductions
2. Overview of Blackboard Collaborate and Blackboard Ultra
3. Course Overview and Learning Outcomes
4. Course Protocols and Ground Rules
5. Evaluation Overview
6. Introduction to Project Communications Management
7. Presentation Plan Group Assignment
8. For Next Class…

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 INTRODUCTIONS

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Introductions

Professor: Rehan Sher

Email: Use email rehan.sher@humber.ca for all communications

Course Questions: To be addressed during class.

Office Hours: before or after class

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BIO in a Snapshot!

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Activity #1: Introductions on Padlet (10-mins) + (5-mins)

What is the Story of your

name?

❖ On Padlet answer the following questions

❖ How did you get your name?
❖ Do you have any nicknames? Where did they come from?
❖ Do you like your name? Why or why not?
❖ Do you know the meaning behind your name?
❖ Does the meaning align with your personality?
❖ Does your name have any cultural affiliations that you are aware of?

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OVERVIEW OF BLACKBOARD
COLLABORATE AND BLACKBOARD ULTRA

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Logging into Collaborate| Attending Class on Collaborate

Collaborate is located on Blackboard Menu:

• Use your Humber credentials (Humber Username
and password) to access our class which is required
for all group work – See Critical Path p. 8 –
Teamwork Expectations for Group Work
• See Critical Path p. 11 Student Evaluation Summary

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Audio, Video, and Recording
• Please mute your Audio and Video when you enter
the MS Teams classroom
• Lectures will be recorded
• Lecture slides can be referenced after class – if you
have an accommodation that requires access to
lecture slides prior to class, please send me an email
with your accommodation letter.
• Come to class
• Come prepared!!!
• Engage during class sessions

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Checking for Understanding

1 2 3

Sometimes I will Other times I will Please raise your

conduct a “poll” to ask questions for hand anytime you
check for students to come have a question
understanding of to the mic to
concepts answer

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Collaborate Chat Tool

• You can send me messages directly by using Collaborate

• You can mention people in chat

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Collaborate Breakout Rooms

• Mixed groups for some in-class

activities
• Working with your team when
class activities are related to
Team Assignments

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BB Ultra Course Navigation Simplified
Content Area
• Getting Started: Course Outline, Critical Path, Welcome Message and so much more –
to have been reviewed prior to our first class
• Instructor Contact Information: My BIO, email, and office hours
• Critical Path: Everything you need for success and the contract between you and
your professor
• All other resources – if reviewed in other courses it will be the same for this course
• Modules: Weekly modules including resources (video’s, articles, lecture slides)
• Assignments: Includes the instructions, templates, and submission folders for all
assignments (both individual and group assignments)
• Discussion Board: First individual assessment
• Groups: Where you will find the groups for self-enrollment for presentation group work
and team assignments

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**Important: Assignment Submissions**
• You (or your group) have 1 attempt to submit
• Make sure you are submitting the correct file
• Instructor will NOT accept:
• Email submissions
• Course message submissions
• 10% will be DEDUCTED if incorrect file is submitted
and then re-submitted for grading

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Questions on BB Ultra or Collaborate?

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10mins

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COURSE OVERVIEW AND LEARNING
OUTCOMES

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Course Overview
• You will learn the core concepts, tools and practices
for effective project communications management
• You will understand and know how to apply, analyze,
evaluate and create a communication management
plan and the communication skills pertaining to
project management and how these skills contribute to
the successful management of projects
• This course meets the eligibility criteria for the PMI®
educational requirements component of the PMP® and
CAPM® accreditation

BB / Getting Started 19
 Critical Path
• Provides a detailed (class by
class) plan for the course
• Includes specific readings,
assignments and evaluations
including deadlines
• Is posted on Blackboard /
Getting Started
• It is your responsibility to be
familiar with this information –
please print for reference and
review for next class

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Course Materials
Two Course Textbooks
Effective Communications for Project
Management by Ralph L. Kliem

PMI® Project Management Body of Knowledge

(PMBOK) Guide, v. 6

You NEED to purchase the textbooks for this course. The exams will cover
material from the textbooks as well as the modules posted on BlackBoard

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 Course Outline Learning Outcomes
At the end of this course, you will be able to:

• LO1: Describe the general concepts of communication and the specific role that Project Communication
Management plays in the Project Life Cycle (PLC) from Needs Identification (Initiation) through to project
Planning, Execution, Monitor and Control, and Closing.

• LO2: Identify the significant impact that communications have on the success or failure of a project, and
how the effective use of a Project Management Information System (PMIS) can introduce the rigor
needed to keep projects on time, on budget, and to specification through good communications planning.

• LO3: Employ globally instituted methodologies to prepare effective communications management plans,
establish an issue management process, build cohesive and interdependent project “war rooms”,
develop, and publish project documentation.

• LO4: Name and order each process (inputs, tools and techniques, outputs), as it pertains to the PMI®
Project Communications Management and Stakeholder Management knowledge areas of project delivery

• LO5: Understand how to prepare and present a detailed Project Communications Plan (CMP).

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COURSE PROTOCOLS AND GROUND
RULES
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Attendance & Participation
See the Critical Path p. 7
To be successful in a full-time post-
graduate program

BB / Getting Started / Critical Path 24

 Teamwork Expectations for Group Work

See the Critical Path p. 8

25 BB / Getting Started / Critical Path 25

Team Performance/Challenges
If my team needs help in resolving issues or conflicts, what
can we do?
• First, try to resolve the issues/conflict within the team – take the time to
develop clear team norms and use them.

• If challenges persist - contact me immediately. You will need to clearly

identify the problem and provide recommendations for resolution. If you
advise me of team issues or conflicts after an assignment has been handed
in that will be too late.

• Please do not leave issues or conflicts unresolved, as they will affect the
team’s performance. Ask for help in a timely manner to avoid problems with
team assignments. Once you accept the behaviour it will continue.

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Guidelines for Communicating With Your Professor

See the Critical Path p. 10

27 BB / Getting Started / Critical Path 27

EVALUATION OVERVIEW

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 Deliverable Weighting
17.5%
(4) Individual Assignments and (1) Discussion Question + Reply to

Student Evaluation Summary Another Student’s Post

• 4% per Individual Assignment
o 1.25% participation; class engagement, attendance
o 2.75% topic assessment
• 1.5% Discussion Post + Reply to Another Student’s Post
o 1% students’ post
o 0.5% reply to another student’s post (Building Community)
35%
(7) Team Assignments 5% each (Group Assessment)
• Topic assessment (4.5%) and Team Collaboration (0.5%) per
assignment
o Team Assignment breakdown
§ 0.5% team collaboration: use of MS Teams Group
Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices

To successfully complete § 4.5% topic assessment

Presentation Assignment (Group Assessment + Individual
Assessment)

the course, a final mark • Presentation Plan – group assessment (2.5%)

o Group Assessment breakdown
§ 0.5% team collaboration: use of MS Teams Group
of at least 50% must be Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices

achieved. •
§ 2% topic assessment
Presentation Delivery – group assessment (10%)
o Group Assessment breakdown
15%

§ 0.5% team collaboration: use of MS Teams Group

Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices
§ 9.5% topic assessment
• Presentation Peer Review – individual assessment (2.5%)
2.5%
Capstone Sponsor Search Plan (Individual Assessment)
10%
Mid-Term exam (Modules 1 – 7) – multiple-choice, true/false

Final exam (All modules) – multiple-choice, true/false 20%

Total 100%

BB / Getting Started / Critical Path 29

 Four (4) Individual Assignments and One (1) Discussion
Question + Reply to Another Student’s Post (17.5%)

See the Critical Path p. 11

Deliverable Weighting
(4) Individual Assignments and (1) Discussion Question + Reply to 17.5%
Another Student’s Post
• 4% per Individual Assignment
o 1.25% participation; class engagement, attendance
o 2.75% topic assessment
• 1.5% Discussion Post + Reply to Another Student’s Post
o 1% students’ post
o 0.5% reply to another student’s post (Building Community)

BB / Getting Started / Critical Path 30

Seven (7) Team Assignments (35%)

See the Critical Path p. 11

Deliverable Weighting
(7) Team Assignments 5% each (Group Assessment) 35%

• Topic assessment (4.5%) and Team Collaboration (0.5%) per

assignment
o Team Assignment breakdown
§ 0.5% team collaboration: use of MS Teams Group
Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices
§ 4.5% topic assessment

BB / Getting Started / Critical Path 31

Group Presentation (group and individual assessment) (15%)

See the Critical Path p. 11 Deliverable Weighting

Presentation Assignment (Group Assessment + Individual
Assessment)
• Presentation Plan – group assessment (2.5%)
o Group Assessment breakdown
§ 0.5% team collaboration: use of MS Teams Group
Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices
§ 2% topic assessment 15%
• Presentation Delivery – group assessment (10%)
o Group Assessment breakdown
§ 0.5% team collaboration: use of MS Teams Group
Channel for group chats, meetings, and document
collaboration/creation
Note: MS Teams is available on mobile devices
§ 9.5% topic assessment
• Presentation Peer Review – individual assessment (2.5%)

BB / Getting Started / Critical Path 32

Other Individual Assessments (32.5%)

See the Critical Path p. 11

Deliverable Weighting
Capstone Sponsor Search Plan (Individual Assessment) 2.5%

Mid-Term exam (Modules 1 – 7) – multiple-choice, true/false 10%

20%
Final exam (All modules) – multiple-choice, true/false

BB / Getting Started / Critical Path 33

 RACI Chart template
Team Member Names (each task must have ‘A’, every student must have a letter)
Tasks below Student 1 Student 2 Student 3 Student 4 Student
1.

2.

3.

Legend:
Responsible: ‘Doer’ who performs the work as defined by the accountable person. Can only be one for each task
Accountable: ‘The Buck Stops Here’ person and ultimate approver. Can only be one for each task.
Consulted: ‘Two-Way Communication’ people consulted before final decisions/actions. Can be multiple.
Informed: ‘One-Way Communication’ people kept in the loop after final decisions/actions. Can be multiple.

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RACI Example

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INTRODUCTION TO PROJECT
COMMUNICATION MANAGEMENT
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 Trends & Emerging Practices
1. Inclusion of stakeholders in regular and timely project
reviews

2. Inclusion of stakeholders in project meetings

3. Increased use of social computing to exchange

information and build relationships

4. Multifaceted approaches to communication, including

social media and other technologies

A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)

– Sixth Edition, Project Management Institute Inc., 2017, Page 364. 37
Class Discussion

• How important is communication in the Project Life Cycle?

• What might go wrong if communication fails?

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Project Life Cycle (PMBOK®)
Communication

PMBOK® 6th Edition, Project Management Institute

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Introduction to Project Communications Management

How much time should a Project Manager spend

communicating?

70% of 10,000 projects in Fortune 500

firms failed because people did not communicate that
something was wrong

Poor leadership in projects attributed to communications

– poor interpersonal skills, not acknowledging
problems and weak management skills.

Kliem (2008). Effective Communications for Project Management, p. 2.

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Introduction to Project Communications Management –
Communications Process

Idea
Idea Encoded
Message

De-coded
Intent Message Perception

Medium
(verbal speech, email,
voicemail, etc.)

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PRESENTATION PLAN GROUP
ASSIGNMENTS

BB / Assignments / Presentation 42
Group Assignment (15%)

1. Group Presentation – groups will research and

present one communications topic:
a) Presentation Plans (2.5%)
b) In-Class Presentation Delivery (10%)
c) Presentation Peer Review (2.5%)

All templates on BlackBoard / Assignments / Presentation 43

Group Presentation Assignment Topics
Presenters – Self- Peer Review
Date of Presentation Communication Topic
Enroll Group
Jan 26 Group #1: Personality Style & Communications

Feb 2 Group #2: Creating Effective Presentations

Feb 9 Group #3: Communications Management Planning

Feb 16 Group #4: Communication on Agile Projects Maximum of 4 To be identified at

members per group the start of class.
Feb 16 Group #5: Publishing Documentation & Info Distribution
Sign-up early so If you arrive late or
Feb 23 Group #6: Conducting Effective Meetings you can choose do not attend
your first topic of class, you forfeit
Mar 16 Group #7: Project War Rooms interest the grade.

Mar 23 Group #8: Project Websites

Mar 30 Group #9: Elevator Speeches

Apr 6 Group #10: Project Management Information Systems

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Presentation Plan
• Presentation Topic & Date (see previous slide).
• Learning Outcomes for the audience (see course outline for an
example).
• Research Sources: Must use Kliem and PMBOK® textbooks
(except Elevator Speech) – you are presenting a module topic.
• RACI Chart (for preparing and researching the presentation).
• Delivery Plan (order of presenters, timing, etc.) is your baseline.
• Template on BlackBoard / Assignments / Presentation.
• Review the Group Presentation Overview
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Research Sources
You must identify and use at least four sources:

• Two must be the course textbooks (except Elevator Speech)

• You must find at least two additional research source related to

your presentation topic

• Format using APA v7 (Humber Library resources posted on BB /

Additional Resources), with references in alphabetical order.

• Do NOT cite Wikipedia as a source!!!

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RACI Chart
1. List the tasks for researching & creating a presentation
• Make sure each task includes an ACTION or VERB (e.g., introduction is NOT an
action – drafting, reviewing, updating and practicing the introduction section are
tasks). Additional instructions on BB.

2. Team members tasks:

• Who will ensure the task gets done? Accountable
• Who will do the task? Responsible
• Who will help / provide information on the task? Consulted
• Who will be informed about the status of the task? Informed
• Ensure each stakeholder has only one letter (include the highest level of
involvement – e.g., if a person is Consulted and Informed, then identify them as C
in your RACI chart).

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Presentation Plan
Timing
Presentation Component Team Member(s) Responsible
(minutes)
Name the team member responsible for Approx. 2-3
Introduction
the introduction mins
Main Body (identify the sub-topics – List the team members responsible for Approx. 14
see presentation overview) each topic mins.
Note the team member responsible for Approx. 2-3
Conclusion
the conclusion mins.
Presentation Total time = 18- 20 mins.
Question & Answer Period (identify Name the team member who will
one facilitator for this section of the facilitate Q&A (all members expected to 10 mins.
presentation) provide responds)

See BB / Assignments 48
 For Next Class…
1. Reading: Kliem Chapter 1.
2. Reading: PMBOK® Communications Overview (pg. 360-365), Stakeholder
Management Overview (pp. 503-506).
3. Discussion Question #1 + Reply: Post your response and respond to a
classmates’ post on BB / Discussion Board.
4. Group Presentation: Self-enroll into a presentation topic of your choice today!!!
5. Group Presentation Plan: Submit the Group Presentation Plan on BB /
Assignments / Presentation by. Only one group member submits the plan on
behalf of the group.

See BB / Getting Started / Critical Path 49