1 TAKING PHONE CALLS

Exercise one
Choose the right words to complete the dialogues, as in the example.

A: Good morning. Coutt' s Hotel. Can / Do I help you?

B: Yes, l / l'd like to speak to the manager. I´D I WOULD (AYD)
A: Certainly. Who / What is calling?
B: My / Me name is Holroyd.
A: One moment, please / thank you. I'll put you through.(TRU)

A: Good afternoon, Taj Mahal Restaurant. Can l help you?

B: Yes, I phoned earlier to reserve a room / table for lunch.
A: Who / What name is it?
B: Mary Smith.
A: Ah, yes. Mrs Smith. A table for / of four for Friday.
B: I'd like to change it to six, not four.
A: That's good / fine, madam. Good morning/Goodbye.

Exercise three
Complete the dialogue. Put the words in brackets in the right order and add punctuation, as in
the example.
Switchboard: Good morning. Hotel Divani. Can I help you? (I you Can help)
Guest: Good morning. Could I have Reservations, please?
Switchboard: ________________________(moment please One)
Reservations: Reservations. Can I help you?
Guest: Yes. ________________________(a two I'd book like for two nights room)
Reservations: Could l have your name, please?
Guest: ________________________(is Mrs My Moore name)
Reservations: When would you like the room?
Guest: ________________________(week to Thursday this From Tuesday)
Reservations: Single or double?
Guest: ________________________(room like single please I'd a)
Reservations: That's fine, Mrs Moore. Goodbye.
Exercise four
Look at the pictures. What rooms do they want? Complete the sentences using the words
below.

Double / single / family / suite

Example:

We'd like a__________room for one night.

 .

We'd like a__________room for five nights.

We'd like a__________room for 3 nights.

I’d like a__________for six nights.

We'd like two__________rooms for two nights.