PLDT ASSURANCE REPAIR Batch 43

Infocom Orientation (PHS) – October 24 2020

JM Huavas - HR-TA (Talent Acquisition)

PHS – Pre Hire Staging, before Contract Signing

Contract Signing this Monday on Google Meet, October 26 2020

Training and Operations STILL On-Site.

The service we are outsourcing is Internet Connection. Client is PLDT.

Campaign: PLDT ASSURANCE REPAIR Batch 43

Job Offer: Technical Support Representative

Salary Offer: Package of 15k.

Basic Salary is 13k, Complexity pay 2k.

After 6 Mos after Prov, 1k added to salary.

GY Shift (10PM to 6AM): Night Differential 10% of Salary

Perks on Regularization (After 6 Months)

HMO, Life Insurance

PTO – 2 days per month

Up to 10 Max Unused PTO converted to cash.

1905 Form – BIR

Shifting Schedule: No Fixed Day Offs

 PLDT ASSURANCE REPAIR Batch 43

Sir Jhong - Quality Assurance Department

May Score na dapat mameet.

80% Goal per month.

Parameter: 4M’s: mabilis 20%, magalang 20%, marunong 40%, malasakit 20%

Week 1: 60%

Week 2: 70%

Week 3: 75%

Week 4: 80%

Maam Maria Theresa - Human Resource Department

SSS - Make sure na may SSS Number. As long as may E1, okay na. www.sss.gov.ph

Philhealth ID

On Monday – New Employee Orientation

Markee Reyes – Training Manager

Training – 90 % Passing Score

Nesting Period for 4 weeks. 5 days per week

Call Handling

Resolution Rate

EHT – Estimate Handling Time (10 minutes)

Attendance Policy – bawal umabsent during training

Chesca – Workforce Department

No sharing of PC Password
Jeff Dullas - Operations Manager