Internship Report of Bank Asia

“Activities of General Banking: An overview of Bank
Asia Limited”
An internship report submitted to the Department of Management Studies,

Jahangirnagar University, Savar, Dhaka in partial fulfillment of requirements for the
award of the degree of-
Bachelor of Business Administration
Submitted by
Exam roll: 152224
Reg. no: 40999
BBA- 5th Batch
Academic Session: 2014-15
Department of Management Studies

Faculty of Business Studies
Jahangirnagar University
Savar, Dhaka-1342
Submission date: 8th July, 2019

Declaration
I here declare that the internship report namely, “Activities of General Banking: An
overview of Bank Asia Limited, Shyamoli Branch” under the supervision of Mr. Abu
Sayef Md. Muntaquimul Bari Chowdhuri, Assistant Professor of Department of
Management Studies at Jahangirnagar University, submitted by G.M. Sohel Mahmud, 5th
Batch, Roll No: 152224, Reg. No: 40999, Session: 2014-15, BBA-Department of
Management Studies, Jahangirnagar University, after completing of 3 months of internship
period with Bank Asia Limited, Shyamoli Branch, Dhaka existing activities and its
implementation.
I also declare that this report is my original work of my experience and prepared for
academic purpose which is a part of BBA program and in this paper. I used in actual
present scenario of the organization and mentioned branch.
G.M. Sohel Mahmud

5th Batch
Roll No: 152224
Reg. No: 40999
Savar, Dhaka-1342
Certificate of Supervisor
This is certifying G.M. Sohel Mahmud has done the internship program under my supervision.
He has prepared a report “Activities of General Banking: An overview of Bank Asia Limited”
submitted it to me. I think on the basis of declaration the student given this work in his own and
he has fulfilled the rules and regulations of the internship as per. I there certify that this report wills
that G.M. Sohel Mahmud fulfill the partial required of the award at the degree B.B.A.
Supervisor
Abu Sayef Md. Muntaquimul Bari Chowdhuri
Assistant Professor
Letter of Transmittal
8th July, 2019
Abu sayef Md. Muntaquimul Bari Chowdhuri

Assistant Professor
Subject: Submission of Internship report
Honorable Sir,
With great pleasure I am presenting my Internship report on the topic “Activities of General
Banking: An overview of Bank Asia Limited”. While preparing this report, I have followed
your instruction and guidelines as well as those given by my Bank supervisor.
This report has been completed by my experiences I have achieved during the Internship period
at Bank Asia Limited, Shyamoli branch. I hope they will be quite helpful to enlighten my future
career and knowledge well. I hope this report to be informative as well as comprehensive.
I express my special gratitude to you for dedicating your valuable time, expert guidance and
support. I have tried my best to complete the report appropriately as much as possible. I shall
be pleased to answer any sort of query you may have regarding this report.
……………………
G.M. Sohel Mahmud

5th Batch,
Roll: 152224, Reg. No: 40999
Session: 2014-15
Savar, Dhaka-1342
ACKNOWLEDGEMENT
At the beginning I am very much grateful to the Almighty Allah for giving me the strength
to complete the report properly. Without His diving blessings, it would never be possible
for me to complete both internship period and this internship report successfully.
A special thanks and gratitude goes to my Internship supervisor, Abu Sayef Md.
Muntaquimul Bari Chowdhuri. without his valuable supervision and directions, it would
not have been possible to complete this report.
Then I would like to express my heartfelt gratitude to the Bank Asia Limited, Shyamoli
Branch for giving me a chance to complete my internship program at their branch, for
allowing me to gather information and helping me every possible way in preparing the
internship report. My endless thanks to go Mr. Mainul Islam, vice president & Branch
Head of Shyamoli, Bank Asia, for being patient and supporting me during my internship
program. I was blessed to have an instructor like Mrs. Sultana Dilruba Akter, (GB In-
charge). Without her support I would not be able to gain knowledge about General
Banking and provide information in this report. I am also grateful to Mr. Sobuj Ahmed,
Senior Officer and Mrs. Sharmin Haque Rimi, Senior Officer, for helping me
throughout the preparation of the report. I would also like to give my heartfelt thanks to
Mrs. Sharmin Mohammad Shormi, Executive Officer, for teaching me all the General
Banking activities. All the colleagues of the branch had been very helpful and they made
my internship period more enjoyable and eventful one. Finally, my sincere gratitude goes
to Department of Management Studies for arranging this internship program for
students. It really makes student capable of doing official tasks before entering the
corporate world.
i
EXECUTIVE SUMMARY
The Banking sector is always considered one of the most fundamental sectors for the
economy to be able to function. In this economic era, in order to attain development in
industrial and commercial division, there should be a sound banking system to support not
only the economy but also the society.
This report focuses on the General Banking Department of Bank Asia Limited, Shyamoli
Branch. General Banking department deals with customer service, remittance, cash,
account opening, clearing check and accounts related activities. This unit plays an
important role in providing quality service to its customers. Cash handling which is the
most important and difficult department of a bank. Through this section it establishes
Banker Customer relationship, collects bills for customers, remit funds of customers from
one bank to another. General Banking provides these services in fast and better manner.
I have tried to incorporate every kinds of relevant information in my report. During my
staying in Bank Asia Ltd. Shyamoli Branch, I experience a lot of things from my assigned
desks work. I observe that, banker-customer relation is a major consideration for the
bankers.
My Internship report is divided into Eight parts, that are Introduction part, theoretical
Background, Methodology, Overview of the organization, my internship activities,
General banking activities, Recommendation & Conclusion, we know that General
banking section is the heart of banking activities because funds are mobilized; cash
transactions are made; clearing, remittance and accounting activities are done here. Since
bank is confined to provide the services every day, general banking is also known as ‘retail
banking’. I have tried to show in this part how daily activities are executed and things are
getting done.
ii
Working with general banking division I have seen that nearly every bank follows
traditional system in case of handling day to day activities. I also have identified the
strength, weakness, opportunities and threats regarding general banking section which
turned into problem identification regarding that particular section putted some
recommendation relating to that problem in my recommendation section. I also include
PESTLE analysis of Bank Asia Ltd. Being the fast and computerized system general
banking activities would be one of the major sources of fund mobilization. But it definitely
depends on the employee’s relation with their efficiency those are engaged with providing
regular services to the client on a regular basis.
iii
Table of Content
Chapter Topic Page

No.
Acknowledgement I
Executive Summary II
List of Tables Viii
List of Figures iX
List of Abbreviations X
One Introduction 1-5
1.1 Introduction 1
1.2 Background of the Study 2
1.3 Scope of the Report 2
1.4 Statement of the Report 3
1.5 Justification of the Report 3
1.6 Objectives of the Report 4
1.6.1 Primary Objective 4
1.6.2 Specific Objective 4
1.7 Limitation of the Report 5
Two Literature Review 6-12
Three Methodology 13-
14
3.1 Sources of Data Collection 13
3.1.1 Primary Sources 13
3.1.2 Secondary Sources 13
3.2 Data Collection Method 13
3.3 Gantt Chart 14
Four Overview of the Organization 15-
80
4.1 Overview of the Organization 15
4.2 Objectives of the Bank Asia Ltd 16
4.3 Mission, Vision, Core values & Policies 17
4.3.1 Vision 17
4.3.2 Mission 17
4.3.3 Core Values 17
4.3.4 Policies 17
4.4 Company Profile at a Glance 18
4.4.1 Corporate Structure 20
4.4.2 Hierarchy of Bank Asia 21
4.4.3 Organogram of Branch 22
4.5 Divisions of Bank Asia 22
4.5.1 Operations, Credit & IT 22
4.5.2 Marketing 23
iv
4.5.3 International Divisions 23
4.5.4 Credit Division 23
4.5.5 Audit & Internal Control 24
4.5.6 Financial Control Department 24
4.5.7 Information & Communication Department 24
4.6 Branches of Bank Asia within Dhaka City 25
4.7 Bank Asia Loan Scheme 27
4.7.1 Uttaran Small Business Loan 28
4.7.2 Auto Loan 29
4.7.3 Consumer Loan 30
4.8 Corporate Banking 31
4.9 Retail Banking 32
4.9.1 Deposit Accounts 32-
48
4.9.1.1 Savings Account 33
4.9.1.2 Current Account 36
4.9.1.3 Fixed Deposit 38
4.9.1.4 Shonchoy Plus 41
4.9.1.5 Monthly Benefit Plus 42
4.9.1.6 Double Benefit Plus 44
4.9.1.7 Triple Benefit Plus 46
4.9.1.8 Shonchoy E Koti Poti 47
4.9.2 Consumer Finance 49
4.9.2.1 Home Loan 49
4.9.2.2 Auto Loan 51
4.9.2.3 Unsecured Personal Loan 52
4.9.2.4 Loan for Professional 53
4.9.2.5 Senior Citizen Support 54
4.9.3 Credit Card
4.9.3.1 Visa Platinum Card 55
4.9.3.2 Visa Card Dual Gold 57
4.9.3.3 VISA Card Dual Classic 59
4.9.3.4 Visa Butterfly Card 61
4.9.3.5 Classic Islamic Card 63
4.9.3.6 Hajj Card 65
4.9.3.7 Shadhin Card 66
4.9.3.8 Gift Card 67
4.10 SME Banking 68
4.10.1 Secured Products 68
4.10.2 Unsecured Products 68
4.10.3 Special Products 68
4.10.4 Women Entrepreneurs 68
4.10.5 Deposit Products 69
4.11 Agent Banking 69
4.12 Agricultural and Rural Loan 69
v
4.13 Bank Asia Islamic Banking 70
4.14 Digital Banking 70
4.14.1 Debit Card 70
4.14.2 ATM & CDM 73
4.14.3 Internet Banking 74
4.14.4 Smart App 77
4.14.5 e-Payment 78
4.14.6 Contact Center 79
4.15 Locker Service 81
Five Internship Activity List 82-
85
5.1 Actual Task Part 82
5.2 Job Responsibilities 82
5.2.1 Accounts Opening 83
5.2.2 Closing Account 83
5.2.3 Receive Cheque Requisition & Providing Cheque 84
5.2.4 Pay Order Issue 84
5.2.5 Clearing Cheque 84
5.2.6 Inward Mail Register 85
5.2.6 Inward Mail Register 85
5.2.7 Outgoing Mail Register 85
5.2.8 ATM Card, Cheque Book distribution 85
Six General Banking Activities 86-
99
6.1 General Banking 86
6.1.1 Accounts Opening Section 86
6.1.1.1 Accounts Opening Process 88
6.1.1.2 Transfer of Account 93
6.1.1.3 Closing of an Account 93
6.1.2 Cash Section 94
6.1.2.1. Books maintained by this section 94
6.1.2.2 Cash Payment & Receipt 95
6.1.2.3 Cheque Cancellation or Cash Payment Process 95
6.1.3 Cheque Clearing Section 96
6.1.3.1 Outward Clearing 96
6.1.3.2 Inward Clearing 97
6.1.4 Remittance 98
6.1.4.1 Foreign Remittance 99
6.1.4.2 Local Remittance 99
Seven Findings & Analysis 100-
103
7.1 SWOT Analysis of GB 100
7.1.1Strengths 100
7.1.2Weaknesses 100
vi
7.1.3 Opportunities 100
7.1.4 Threats 101
7.2 PESTLE Analysis of Bank Asia Limited 101
7.2.1 Political factors: A tool for the big guys 102
7.2.2 Economic factors: Easily influenced 102
7.2.3 Sociocultural factors: Consumers want ease 102
7.2.4 Technological factors: Smartphones to the rescue 103
7.2.5 Legal factors: Strict guidelines 103
7.2.6 Environmental: Reduced footprint 103
Eight 8.1 Recommendation 104

8.2 Conclusion 105
References 107
vii
List of Tables
Particulars Page
No.
Table-1 Branches of Bank Asia within Dhaka City 25
Table-2 Savings Deposit Account 35
Table-3 Fixed Deposit 40
Table-4 Shonchoy Plus 41
Table-5 Monthly Benefit Plus 43
Table-6 Triple Benefit Plus 47
Table-7 Shonchoy E Koti Poti 48
Table-8 Home Loan 49
Table- 9 Debit Card fees & charges 72
Table-10 Debit Card Transaction Limit 72
viii
List of Figures
Particulars Page
No.
Figure-1 Gantt Chart: Shows the period covered during the internship 14
Figure-2 Corporate Structure 20
Figure-3 Hierarchy of Bank Asia 21
Figure-4 Organogram of Bank Asia, Shyamoli Branch 22
Figure-5 Visa Platinum Card 55
Figure-6 Visa Card Dual Gold 57
Figure-7 VISA Card Dual Classic 59
Figure-8 Visa Butterfly Card 61
Figure-9 Classic Islamic Card 63
Figure-10 Hajj Card 65
Figure-11 Shadhin Card 66
Figure-12 Gift Card 67
Figure-13 General Banking 87

Figure-14 Accounts Opening Process 88
Figure-15 Cash Payment & Receipt 95
Figure 16 Cheque Cancellation or Cash Payment Process 96
Figure- 17Remittance 98
ix
List of Abbreviations
Abbreviations Elaborations
BAL Bank Asia Limited
BFTN Bangladesh Fund Transfer Network
SWIFT Society for Worldwide Interbank Financial
Telecommunication
BB Bangladesh Bank
KYC Know Your Customer
SME Small & Medium Enterprise
GB General Banking
IT Information Technology
CD Current Deposit
SB Savings
FDR Fixed Deposit Receipt
STD Short Term Deposit
TP Transaction Profile
MICR Magnetic Ink Character Recognition
UV Ultra Violet
HOB Head of Branch
TIN Tax Identify Number
CDM Cash Deposit Machine
POS Point of Sale
AML Anti-Money Laundering
ALCO Asset Liability Committee
CD Certificate of Deposit
SOD Secured Overdraft
CIB Credit Information Bureau
PDC Post Dated Cheque
x
CHAPTER ONE
INTRODUCTION
1.1 Introduction: A bank is an organization that works as an intermediary and creates
credits by lending money to a borrower, thereby creating a corresponding deposit on the
bank’s balance sheet.
Banking in its modern sense evolved in the 14th century in the rich cities of Italy, but in
many ways was a continuation/retail banks and investment banks. In most countries, banks
are regulated by the national government or central bank.
A bank offers different types of deposit account to its customers and makes a variety of
loan services. It also provides a wide range of services like foreign trade financing, online
banking, ATM cards, credit cards, debit cards etc. banks acts as an intermediary between
the surplus sector and deficit sector by supplying surplus money from surplus sector to the
deficit sector for investments and financing. Mainly bank is a commercial organization and
commercial banks play important role in the economic development of the country.
Banking is like a blood running into a vein for the national economy of the country.
This study is the outcome of the three months long internship program conducted in Bank
Asia Limited, one of the reputed private commercial banks of the country.
This study is prepared for the partial fulfillment of BBA program at department of
management studies, Jahangirnagar University. I have chosen Bank Asia Limited for 3
months at Shyamoli branch, located at 23/4 Khiljee Road, Block B, Shyamoli, Dhaka.
This study has been conducted on the basis of my practical experience in the general
banking department of Bank Asia, Shyamoli branch, located at 23/4 Khiljee Road, Block
B, Shyamoli, Dhaka, during the given internship period. This report will also provide the
description of general banking functions, analysis and recommendations regarding the
general banking activities of Bank Asia Limited.
I have tried my best to utilize the opportunity to enrich my knowledge on the banking
system and incorporate it with the theoretical course. The internship program and the study
have following purposes:
1
 To organize and get detailed knowledge on the job responsibility.
 To experience the real business world.
 To compare the real scenario with the lesson learned at classroom.
 To fulfill the requirement of BBA program.
 To learn about banking and its activities
1.2 Background of the Study: In the competitive global era, classroom education only
serves to boost a graduate into a profession by conferring a degree but internship program
makes the theories and learned examples concrete by placing the student in a real life work
situation performing actual professional tasks, which the job encompasses. For this
internship report has made compulsory for all Business graduates of Jahangirnagar
University. As a part of the BBA program, all the students of this university have to
experience an internship program with a purpose of gaining practical understanding about
modern business world. The program covers a period of three months of organizational
attachment. After the completion of internship program, each student has to submit an
internship report mentioning the activities performed and learned during the internship
period.
For the requirement of the course, the internship report entitled “General Banking
Activities of Bank Asia Ltd.” has been prepared as an outcome of the internship in Bank
Asia Ltd., Shyamoli Branch.
1.3 Scope of the Report: In my report I have highlighted the various aspects of general
banking activities of the Bank Asia Limited. The scope of the report was based on annual
reports & web site, and also communicate Manager, executives of Bank Asia Ltd.,
Shyamoli Branch. It also consists of my observation and on the job experience during the
internship period. Before that, a brief overview of the Bank Asia has been given to
understand its operations and activities. So the scope of the report covers the
comprehensive knowledge on the organization of Bank Asia Ltd. I have tried to analyze
and evaluate of general banking activities based on adequate information contained in
documents and informal interviews of banking officers.
2
1.4 Statement of the Report: Now-a-days banking world is so much competitive. The
demand for better service is increasing day-by-day, so all banking organizations are coming
with different innovative ideas & products to cope up with competitive field of the banking
sector. As a result, it has become essential for every person to have some idea on the bank
and banking procedure. General banking activities is the heart of any banking organization.
Customer is an integral part of any organization. Customers are attracted with those
organizations which provide better service than the others. Banking success depends on
general banking activities, customer satisfaction. So an organization must keep an attention
to their service and products those are provided. Human resources are most important and
valuable asset of any organization because the success of a particular organization largely
depends on its Human Resources. Here in my report I have discussed about the general
banking activities of Bank Asia Ltd. I explored the present scenario of the general banking
activities procedure, potential problem with dealing general banking activities and the
necessary solutions. At last I highlighted the findings and provided appropriate
recommendations for the general banking activities of Bank Asia Ltd.
1.5 Justification of the Report: To cope up with the rapid growing competition among
various banks as to how the banks operates its banking operation can be made more
appropriate, As the expectation of the customer has immensely increased so bank has to
follow a better standard service, to meet the challenging needs and demands.
For the above circumstances, it has become necessary for Bank Asia Limited, one of the
leading commercial banks, to focus its attention towards the improvement of the customer
service. That’s why it is quite justified to make an in depth study about its operation and
evaluate the service provided by this bank and scope for its improvement. This report may
help formulating policy regarding general banking activities. Future more, Bank Asia
Limited executives who are actually executing policies undertaken by the top management
will have a chance to communicate their feeling and will have the feedback about their
dealing from the customer.
3
1.6 Objectives of the Report:
1.6.1 Primary Objective
Primary objective of the report is to understand & describe general Banking activities
performed by Bank Asia Ltd.
1.6.2 Specific Objective
Specific objectives of the study are
 To know about different forms of accounts and schemes that can be opened with
BA and its benefits.
 To analyze general banking procedure of BA.
 To understand the various products and services of the bank.
 To know the competitive strength and weakness of the bank.
 To identify problems related with general Banking Activities of BA.
 To make some recommendations based on the findings to overcome the problems.
 To study the operational efficiency of Bank Asia Limited.
 To suggest the way and means for improvement on policy and techniques.
 To relate the theoretical learning with the real life situation.
 To gain knowledge about the activities and functions of General Banking: account
opening, accounts section, cash handling, clearing check, Debit Card Issue, Check
book requisition & issue etc.
4
1.7 Limitation of the Report: To provide recent information and to make this report read
worthy, support from various sources is essential. In spite of having my wholehearted
effort, I could not collect some information required at the time of the study. Therefore,
this study is not free form limitations. Some limitations and problems have encountered
which are as follows:
 Internship of three months for collecting much practical knowledge & information
is not enough.
 The employees of the bank are so busy that they could hardly provide little time to
discuss with.
 Bank Asia didn’t provide me the access of entering their software “i-steller”
because, only permanent employee gets the access with their user ID and password,
& for this reason, I don’t get the knowledge of maintaining the software and
couldn’t give service to the customer by using the software.
 Confidentiality of data was another important barrier that was faced during the
conduct of this study. Every organization has their own secrecy that is not revealed
to others.
 As a newcomer I have little experience in this regard. There was lack of experience
in collecting information, doing analysis and taking assessment of the related
topics.
5
CHAPTER TWO
LITERATURE REVIEW
Literature Review:
Bank Asia Limited started its journey on November 27, 1999 with an aim to be fully
customer focused through rendering technology driven innovative products and services
by a group of successful entrepreneurs of the country with the basic objective of bringing
high quality services in the banking sector and actively participating in the growth and
expansion of the national economy. Bank Asia Limited is a scheduled commercial Bank
under private sector in Bangladesh established under the Banking Company Act, 1991 and
incorporated as a Public Limited Company under the Company Act, 1994 on September
28, 1999. The Bank obtained Certificate of Incorporation and Certificate of
Commencement of Business on September 28, 1999 and banking license on October 06,
1999. In February 2001, Bank Asia Limited took over the Bangladesh operation of The
Bank of Nova Scotia. It was the first acquisition of a foreign bank by a local bank in the
banking history of Bangladesh. Later, Bank Asia took over the Bangladesh operation of
Muslim Commercial Bank of Pakistan in December 2001. These courageous moves were
possible for some visionary decision makers and also dedicated team of professionals who
are constantly putting their best efforts to establish the bank as one of the leading concerns
in the industry. Subsequently the Bank was listed with Dhaka Stock Exchange (DSE) and
Chittagong Stock Exchange (CSE) on January 06, 2004. Since inception Bank Asia is
working efficiently and achieving a strong prominent position in banking sector. After 14
years of operation, today Bank Asia proudly stands among the top rated banks of the
country with an extensive network of business outlets comprising of conventional banking
branches, Islamic windows, off–shore banking unit, brokerage branches, agricultural
branches, and SME centers. During this short span of time the Bank had been successful
to position itself as a progressive and dynamic financial institution in the country. The Bank
had been widely acclaimed by the business community, from small entrepreneur to large
traders and industrial conglomerates, including the top rated corporate borrowers for
forward-looking business outlook and innovative financing solutions. Thus within this very
short period of time it has been able to create an image for itself and has earned significant
reputation in the country’s banking sector.
6
Besides, most of the city areas under Dhaka and Dhaka are covered by ATMs with 24 hours
banking facilities for the customers. As of end 2013, Bank Asia had 1,600 dedicated
employees for serving its clients across the country offering a full suite of financial
products and services. With its assets of more than Tk. 163,778 million, Bank Asia
commands significant market share in both deposits and advances with Tk. 113,489 million
and Tk. 104,911 million respectively. In the year 2013 the Bank also recorded an
impressive foreign trade business as well as inward remittance than previous two financial
years. The bank is combining the expertise of other financial products to cater its customer
under a single roof. The Bank considers the society as one of its contributor of business
development and tries to compensate it by playing major role in CSR program. The Bank
specially emphasizes on the automation of the banking activities through the use of online
banking, M-Banking, Telebanking, and Internet Banking, 24/7 ATM services, Card
services etc. Bank Asia is also trying to adopt other online mechanisms to minimize the
use of papers resulting into going green. Bank Asia has so far been highly successful in
keeping its customers satisfied with its high quality service, while continuing its expansion
to reach more people around the country. Bank Asia conducts all types of commercial
banking activities. The Bank is involved in most of the areas of commercial banking
operations. The core business of the Bank comprises of trade finance, term finance,
working capital finance and corporate finance. Bank Asia has acted as the lead arranger in
raising term loan for a number of projects under syndicated finance and also participated
in some cases under such financing arrangement. The Bank is also providing personal
credit, service related to local and foreign remittances and several other products. The
“Personal Credit” scheme of the Bank, which is designed to help the fixed income group
in raising standard of living is competitively priced and has been widely appreciated by the
customers. Bank Asia’s program under “Poverty Alleviation Scheme” delivered through
rural branches in the form of micro credit is playing an important role towards socio
economic development of the poor people in the rural areas.
By this time Bank Asia has consolidated its strength manifold through extending its
business rapidly while ensuring sustainable growth. Bank Asia started its most cherished
Islamic banking operation in 2008 for providing strict Shariah based products. It
established its 1st subsidiary company named “Bank Asia Securities Limited” on March
7
16, 2011 and another subsidiary company “BA Exchange Company (UK) Limited” in
United Kingdom in the same year. Now the Bank is rendering services through its 86
Branches, 5 Islamic Windows, 6 SME Service Centers, 1 Off-shore Banking Unit, and 2
Subsidiary companies. Bank Asia Limited is one of the few banks permitted by the
Bangladesh bank in the late 90s. These banks are known as the third generation banks and
are fortunate to remain immune from the bad loan culture. However, Bank Asia Limited
remained as one of the top performers among them. Bank Asia Limited has been licensed
by the Government of Bangladesh as a Scheduled Bank in the private sector in pursuance
of the policy of liberalization of banking and financial services and facilities in Bangladesh.
In view of the above, the Bank within a short period of its operation (14 years) has achieved
a remarkable success and met up capital adequacy requirement of Bangladesh bank. Credit
Rating Agency of Bangladesh Limited (CRAB) awarded Bank Asia Limited “AA3” in the
Long Term and ‘ST2’ rating in the Short Term based on the financial of 2012. Bank Asia
Limited was awarded several times by the reputed organizations for disclosure of corporate
governance and best published accounts and reports. The Annual Report 2012 was awarded
Certificate of Merit by ICAB for Best Presented Annual Report in the Private Sector Banks
including Cooperative Banks and SAARC anniversary award for Corporate Governance.
More over Bank Asia Limited achieved commendation for first time Sustainability Report
and special commendation for Most Progressive Reporter 2012 by National Center for
Sustainability Reporting (NCSR) in Pejaten, Jakarta. The management of Bank Asia is
determined to maintain and upgrade the quality of these resources through continuous
training and upgrading technology to keep pace with market demands, new developments
and practices of the competitors. Bank Asia entered the market at a time when economic
policy environment of the country is poised for higher level of business activities and
growth. The prevailing macroeconomic management and the government’s determination
to carry on reforms in the banking sector provide a supporting and encouraging
environment.
Many financial institutions are operating in every country. The bank is a one of the financial
institution. But it differs from other firm because the bank collects money from customer
as a deposit and gives money to customer as a loan. So the bank acts as financial
intermediaries between the depositors and borrowers. Deposits are liabilities to the bank.
8
Deposit must be maintained by the bank to maximize the profit (Shelagh Heffernan2005).
The bank acts as a debtor and creditor, principal and agent, bailer and bile and mortgagor
and mortgagee between the customer and the bank. Banking liked to do more successful
than others in Worldwide after 1970, banks took action for continuous improvement among
other financial institution. In 1970, the bank of England published their true cost and profit
report for first initiative (Ravid Rogers 1999). Before 1970 the banks had used various type
of accounting system to measure their financial performance. Introduction of the new
accounting system was helped to identify the competitor and credit control and also helped
to improve their financial performance. This system was helped to remove regulatory
restriction on bank lending. Most necessarily, it eliminated the clearing banks right to
someone cheat on interest rate. The clearing bank urged to compete much more with
everyone and compete with other financial service institution. This was happened in 1974
by the secondary banking crisis. Smaller banks had engaged to lend some risky property
that intimidates to make the economy situating with less strong. The bank act 1979 was
formalized according to the bank of England supervisory role and status of bank. This act
demonstrated criteria connecting to the liquidity and capital adequacy, managerial
integrity, having particular activity of business. Globalisation is a driver in developing
banking activity. The US opened offices in UK because of regulatory restrictions at home
and this bank quickly captured the big amount of shares in the UK market. But US bank
did not move within the UK market in 1989 because the UK market had 60 per cent of
shares in the market.
Deregulation of the building the society is another development in banking activities. In

beginning period, group of banks obtained fund from financing home purchase and
depositor, recently the building the society compete with the commercial banking services
and mortgage lending. This act was changed to increase that above twenty-five percent of
their commercial business was allowed to be in non-belonging services that contain credit
card, money transaction, stock brokers, and personal banking. Building societies are a
powerful competitor to bank. It has special feature than other clearing bank.
9
In 1899, the United States Supreme Court (Austen) used these words to define a bank
“A bank is an institution, usually incorporated with power to issue its promissory notes
intended to circulate as money (known as bank notes); or to receive the money of others
on general deposit, to form a joint fund that shall be used by the institution, for its own
benefit, for one or more of the purposes of making temporary loans and discounts; of
dealing in notes, foreign and domestic bills of exchange, coin, bullion, credits, and the
remission of money; or with both these powers, and with the privileges, in addition to these
basic powers, of receiving special deposits and making collections for the holders of
negotiable paper, if the institution sees fit to engage in such business."
“The bank undertakes to receive money and to collect bills for its customer's account. The
proceeds so received are not to be held in trust for the customer, but the bank borrows the
proceeds and undertakes to repay them. The promise to repay is to repay at the branch of
the bank where the account is kept, and during banking hours. It includes a promise to
repay any part of the amount due against the written order of the customer addressed to the
bank at the branch. Bankers never do make a payment to a customer in respect of a current
account except upon demand." Joachimson
"An establishment for the custody of money received from, or on behalf of, its customers.
Its essential duty is to pay their drafts on it: its profits arise from the use of money left
unemployed by them” Lord Denning
"In distinguishing banking from other business, probably the real test is the receiving
money to be withdrawn by cheque” Judge Cohen
"What I think is common to all modern definitions of banking and essential to the carrying
on of the business of banking is that the banker should accept from his customer’s loans of
money on deposit, that is to say, loans for an indefinite period on running account,
repayable as to the whole or any part thereof on demand by the customer” Diplock
“Bank provides service to its clients and in turn receives perquisites in different forms.”
P.A. Samuelson.
A further important trend position increasing competition was the deregulation of stock
exchange and investment banking in 1986, resulting from Big Bang. It very difficult to see
10
yet in another market financial service. This was led to expanding the commercial banking.
Big Bag helped to commercial bank to enter investment in noticeable important scale.
Various type of investment banking already divided by the law under the Big Bang.
Technology plays a key role in the banking activity. This led to increasing competition.
Wholesale and retail banking entire nature was changed after introduction of new
technologies. New and more low cost delivery system became in retail side such as ATMs,
phone banking, banking in airport, railway station, and shopping malls. - “Uni Assignment
centre”
General banking activity is a grossly neglected area for performance measurement in

almost all Least Developed Countries (LDCs) and Bangladesh is no exception. Like most
LDCs, Bangladesh is also coming under pressure from the IMF, World Bank, ADB etc. to
reform its inefficient financial sector. Anecdotal evidence suggests that state owned
commercial banks (SCBs) have lost their market share and is near to closure because of
their poor service quality as perceived by their customers. In contrast, private and foreign
commercial banks working in the same social-economic and cultural settings are growing
rapidly with higher profits and market share (M.S. Khondaker and M.Z. Mir, 2006)
General banking is also known as retail banking. According to Dr.T. Eistert, Prof. Dr. H.U.
Buhl and Dr. G. Fridgen, (2012), retail banking is on the threshold of change-propelled by
new industry trends, technology tools, branch networks, new competitors and today’s more
empowered, energetic, and engaged retail bank customers.
Levesque and McDougall (1996) exhaustively explored the consequences of service

quality, service features and customer complaint handling on customer satisfaction in the
Canadian retail banking sector. Based on their empirical analysis, they have suggested that
the determinants of satisfaction in retail banking are driven by a number of factors and also
included service quality dimensions. The service provider’s offering can also be expected
to affect customer satisfaction (overall) and have a strong bearing upon ongoing patronage.
The study concluded that the bank’s features (e.g. location), the competitiveness of the
bank’s interest rates, the customers’ judgments about the bank employees’ skills and
whether the customer was a borrower, were among a few other factors that drove customer
satisfaction.
11
The banking industry like any other financial services industries is facing a market that is
rapidly changing; new technologies being introduced, fear of economic uncertainties,
fierce competition and more demanding customers and the changing climate have
presented an unparalleled set of challenges (Lovelock, 2001).
Banking, being a customer-oriented services industry, the customer is the center of

attention and customer service has to be the distinguishing factor. The challenge for banks
is to lower costs, increase efficiency, while improving the quality of their service, and
increase customer satisfaction. Attention has now turned to improving the quality of service
encounter, when customers enter the bank and come into face-to-face contact with bank
staff (Chakravarty, 1996).
An element that strongly drove the satisfaction of customers in the banking sector was the
conviviality factor related to the features of a bank and the attributes of its personnel (Rust
and Zahorik, 1993).
The mentioned researches, journals and books have been used to develop clear thoughts
about the topic General Banking Activities and as a guideline to prepare and organize this
study.
12
CHAPTER THREE
METHODOLOGY
3.1 Sources of Data Collection
The report is prepared on the basis of information collected from primary and secondary
sources. For preparing this report, the secondary information is collected from AIBL
archive, annual report, magazines and staff of the bank and primary data collected from
Banks official as well as Customers. Major information was collected from secondary
sources.
3.1.1 Primary Sources:
 Day to day operation with staff.

 Direct dealings with customer in the bank.
 Personal involvements in the activities of bank.
 Observations of the bank and its environment.
 Daily activities during internship.
 Face-to-face conversation with the Executives and officers of Bank.
3.1.2 Secondary Sources:
 Annual report of Bank Asia Ltd.

 Files and documents of the branch.
 Different papers and prescribed forms related to account opening.
 Official website of Bank Asia Ltd.
 Google search.
 Prior research report.
 Online articles.
 Bank rate sheet.
3.2 Data Collection Method:
 Observation Method.
 Personal Interview Method.
13
3.3 Gantt Chart:
Activities Time Line

Month 1 Month 2 Month 3
First Second First Second First Second
Half Half Half Half Half Half
Preliminary Phase
Select internship organization
and topic
Analysis Phase
Collection of data,
Analysis of data,
Interpretation of findings.
Report Preparation Phase
Prepare Draft Paper,
Review paper.
Paper Submission Phase
Prepare final paper,
Submit paper,
Confront Defense.
Figure-1 Gantt Chart: Shows the period covered during the internship
14
CHAPTER FOUR
OVERVIEW OF THE
ORGANIZTION
4.1 Overview of the Organization:
Bank Asia Limited is a private sector commercial bank in Bangladesh. Mr. Abdur Rouf
Chowdhury is the Chairman & Mr. Arfan Ali is the President and Managing Director of
the bank. The Bank was established in 27th November, 1999 and incorporated in 1999.
Bank Asia has been launched by a group of successful entrepreneurs with recognized
standing in the society. The management of the Bank consists of a team led by senior
bankers with decades of experience in national and international markets. The senior
management team is ably supported by a group of professionals many of whom have
exposure in the international market.
The head office of Bank Asia Limited is arranged in Tea Board Bhaban (Ground Floor) -
111-113 Motijheel C/A, Dhaka-1000, Dhaka, Bangladesh. It is at present working with its
twelve branches in Dhaka City, three in Chittagong, one in Sylhet and one in Munshigonj
and one in Tarail Kishorgonj. Soon they are going to extend their branches in different
parts of the regions in Bangladesh. Keeping in mind the end goal to guide universal saving
money administrations toward their profitable customers, it has set up a wide journalist
association with various neighborhood and remote banks.
It set milestone by acquiring the business operations of the Bank of Nova Scotia in Dhaka,
first in the banking history of Bangladesh. It again repeated the performance by acquiring
the Bangladesh operations of Muslim Commercial Bank Ltd. (MCB), a Pakistani bank.
In the year 2003 the Bank again came to the limelight with oversubscription of the Initial
Public Offering of the shares of the Bank, which was a record (55 times) in our capital
market's history and its shares commands respectable premium.
The asset and liability growth has been remarkable. Bank Asia has been actively
participating in the local money market as well as foreign currency market without
exposing the Bank to vulnerable positions. The Bank's investment in Treasury Bills and
other securities went up noticeably opening up opportunities for enhancing income in the
context of a regime of gradual interest rate decline.
15
Bank Asia Limited started its service with a vision to serve people with modern and
innovative banking products and services at affordable charge. Being parallel to the cutting
edge technology the Bank is offering online banking with added delivery channels like
ATM, Tele-banking, SMS and Net Banking. And as part of the bank's commitment to
provide all modern and value added banking service in keeping with the very best standard
in a globalize world.
To adapt the business sector to its quality administration and to achieve the doorstep of the
general population of the nation, Bank Asia Ltd includes new branches in urban and in
addition country regions in consistently. What's more, by along these lines, on 29th of April
2000 it opened Main Office Branch in city's business center point Motijheel, situated in
Tea Board building. From the induction these branches concentrate on the corporate
customers and perform extremely well. Also, from that point it executes as the focal
clearing branch in Dhaka Zone and goes about as the encouraging branch for other branch
in Dhaka Zone. In the year 2004 it contributes BDT 98.73 million as benefit to banks all
out procuring. Also, in the year 2004 it gains most elevated of taka one center in the year
June. Be that as it may, shockingly in the late months it's acquiring tumbles down forcefully
because of moderate state of mind of the branch to stretch out new credit offices to the
business group. Furthermore, the administration underlines to enhance benefit procuring
limit with soundness and supportability. Furthermore, branch administration concentrate
on the minimization of expense to augment the benefit.
4.2 Objectives of the Bank Asia Ltd:
 To be a dynamic leader in the financial market in innovating new products as

to the needs of the society.
 To earn positive economic value addition (EVA) each year to come.
 To top the list in respect of cost efficiency of all the commercial banks.
 To become one of the best financial institutions in Bangladesh economy
participating in the most significant segments of business market that we serve.
16
4.3 Mission, Vision, Core values & Policies:
4.3.1 Vision:
Bank Asia's vision is to have a poverty free Bangladesh in course of an era in the new
thousand years, mirroring and establishing the national dream to the full extent. The vision
is to fabricate such a society where human nobility and human rights get the most elevated
thought alongside lessening of destitution.
4.3.2 Mission:
The Core Missions of Bank Asia are- To help with conveying excellent support of our
clients and to take part in the development and extension of our national economy. To set
elevated expectations of honesty and convey all out fulfillment to our customers,
shareholders and workers. To turn into the most looked for after bank in the nation,
rendering innovation driven creative administrations by our devoted group of experts.
4.3.3 Core Values:
 Place customer interest and satisfaction as first priority and provide customized
banking products and services.
 Value addition to the stakeholders through attaining excellence in banking operations.
 Maintain high ethical standard and transparency in dealings.
 Be a compliant institution through adhering to all regulatory requirements.
 Contribute significantly for the betterment of the society.
 Ensure higher degree of motivation and dignified working environment for our human
capital and respect optimal work-life balance.
 Committed to protect the environment and go green.
4.3.4 Policies:
Bangladesh is making a decent attempt and putting its soul to try to be a productive player
in the worldwide business sector as far as business. As needs be, Bank Asia Constrained
will as an issue of arrangement, assembled its money related, non-monetary and human
asset in congruity with global standards, principles and practices.
17
In the residential monetary field Bank Asia Restricted has set its sight on giving its
customer base the edge of keeping money and fund which will empower then to run their
undertakings benefit. Bank Asia Constrained give a hand the client with its innovation,
know how preparing and specialization, and will give world class managing an account
framework.
4.4 Company Profile at a Glance:
Name of the organization: Bank Asia Limited
Legal Status : Private Limited Company
Category : Commercial Bank
Date of Legal Identity : 27th November, 1999
Head office : Tea Board Bhaban (Ground Floor) - 111-113 Motijheel

C/A
Corporate Address : Rangs Tower, 68, Purana Paltan, Dhaka, Bangladesh.
Number of Branches : 127
Services : Retail Banking
Corporate Banking
Islamic Banking
SME Banking
Agent Banking
webpage : https://www.bankasia-bd.com
Email Address : Bankasia@Bankasia.com.bd
18
SWIFT code : BALBBDDH
Service Hour : Sunday to Thursday (10am to 4pm)
Logo :
Help Line : 16205
Chairman : Mr. A. Rouf Chowdhury
19
4.4.1 Corporate Structure: Corporate Structure of the Bank Asia Ltd. Is given below:
Agent
Banking
Branchleess
Banking
Bank Asia
Conventional
BA Exchange Banking
Company Ltd.(UK)
Subsidiary Main
Companies Operation Islamic
BA express Inc. Banking
(US)
Offshore Banking
Bank Asia
Securities Ltd.
Figure-2 Corporate Structure
20
4.4.2 Hierarchy of Bank Asia:
Figure-3 Hierarchy of Bank Asia
21
4.4.3 Organogram of Bank Asia, Shyamoli Branch:
Figure-4 Organogram of Bank Asia, Shyamoli Branch
4.5 Divisions of Bank Asia-
4.5.1 Operations, Credit & IT
The primary motivation behind the operation division is to keep up and guarantee free
stream the general organizational exercises. In the creating keeping cash field headway and
specialization will be the best approach to keeping up centered edge. A clear system to
select the best capacity is viably settled through the Human Resource Division. The human
resource office goes on different get ready and change programs all through in an effort
towards determined progression of the HR Interactions of the bank. Both inside and
external coaches conduct in-house planning programs and these tasks are tenaciously
updated to reflect the latest progression in the dealing with a record furthermore
22
information advancement territory. Prior to the end of 2005 forms the work quality
extended to 397 from 331 toward the end of the prior year.
4.5.2 Marketing
The Marketing Department is in charge of the coordination of all promoting exercises of

the Bank; guarantees promoting exercises are in consistence with state and government
controls; creates different advertising ideas, targets, materials, commercials, programs,
public statements, and other uncommon occasions endorsed by senior administration and
the Top managerial staff. The division gives direction and directions execution endeavors
concerning the establishment of new or existing items and administrations. The Office is
likewise in charge of being the essential contact of advertising and media contacts,
publicizing, and certain business advancement exercises that advance the soul, reasoning,
commitment, and general course of the Bank.
4.5.3 International Divisions: International Division creates and benefit far reaching
individual budgetary connections inside Global target market through an expert deals
exertion and distinguish qualified potential foreign customers. The office start contacts
survey need; introduce a variety of items and administrations, and close deals. This office
is in charge of the administration and aggregate overhauling of the global customer
relationship, and for the development and gainfulness of the biggest, most mind boggling
and beneficial connections in the unit.
4.5.4 Credit Division:
The Credit Division is in charge of social event and investigating credit data on present and
potential borrowers; decides the suitability of giving acknowledgment for broadened sorts
of advances Obligations additionally incorporate helping advance officers in composing
advance solicitations; advancing business for the Bank by keeping up great client relations
and alluding clients to fitting staff for new administrations.
23
4.5.5 Audit & Internal Control
The Audit and Inner Control Department is liable of creating, executing and imparting
Treasury Bank Review's vision, mission, objectives and systems. To guarantee that basic
business and administrative procedures are set up and working, this office creates and
keeps up a powerful association with business accomplice administration, helps business
accomplices adjust their business system with proper danger administration controls and
urges specialty unit administration to self-evaluate its business surroundings and create
activity arranges around "holes" that could affect sound danger administration or
accomplishment in meeting marketable strategies. The division additionally guarantees
that staff comprehends and is fittingly adjusted to the organization's targets/values, and stay
side by side to strategies utilized by Review and the specialty units they survey. Different
obligations incorporate guaranteeing that satisfactory assets and preparing are given to
staff, adequate to guarantee full consistence with every single administrative necessity.
4.5.6 Financial Control Department: This division is in charge of the greater part of the
Bank's financial working results, for example, cost bookkeeping, spending plans,
administrative office and government reports guaranteeing the shield of Bank resources.
The Money related Control Office likewise advises senior administration on monetary
control and benefit; gets ready, exhibits and translates budgetary reports to senior
administration; sticks to duty laws and administrative consistence to appropriately mirror
the budgetary position of the Bank.
4.5.7 Information & Communication Department
The Data and Correspondence Division is in charge of the Bank's electronic and money
administration based items and tasks, including the advancement, arrangement and upkeep
of Bank's Website; helps record and business improvement officers in the offers of related
items and administrations. The division likewise performs direct supervisory obligations
of office staff; organizes staff for scope in every single related range of the office;
guarantees different office exercises or activities run easily and effectively.
24
4.6 Branches of Bank Asia within Dhaka City:
Serial Branch Name Address Telephone

01. Ashulia Chowdhury Plaza, Zamgara Bazar, 02 7790447
Ashulia, Savar, Dhaka
02. Ashulia SME Tanvir Super Market, Ashulia Bazar 027744979,
Bus Stand, Savar, Dhaka 7744975-6
03. Agla Bazar Shafi Plaza, Aglabazar, Nowabganj, 027708443
Dhaka
04. Bashundhara Plot 25, Block A, Avenue Road, 02-8835321,
Bashundhara R/A, Dhaka 8835322
05. Corporate Noor Tower, 73 Sonargaon Road, 02-9674501,
Dhaka 1205 9674502
06. Dakshinkhan KC Plaza, Noapara, Dakshinkhan,
Uttara, Dhaka
07. Dhanmondi Meher Plaza, House 13/A, Road 5, 029675918,
Dhanmondi, Dhaka 1205 8624874-5,
9668361,
8631710
08. Donia Hossain Tower, Shampur, Dhaka 02 7540055
1236
09. Elephant Road 64 Elephant Road, Dhaka 02-9669351,
9669331
10. Eskaton Garden 1 Eskaton Garden Road, Dhaka
Road
11. Gulshan Bay's Gallaria, 57 Gulshan Avenue, 02 9889268
Dhaka 1212
12. Hemayetpur Molla Market, Hemayetpur Bus
Stand, Tetultola, Savar, Dhaka
13. Kalatia Kalatia Shopping Centre,
Shamserpur, Keraniganj, Dhaka
25
14. Lalmatia Plot 4/3, Block D, Lalmatia Housing
Estate, Dhaka
15. MCB Banani AR Tower, 24 Kamal Ataturk Road, 02-9885610,
Banani, Dhaka 1213 9899833
16. MCB Dilkusha 4 Dilkusha C/A, Dhaka 1000 02 9568871-3
17. Mirpur Nishi Plaza, Plot 1, Avenue 4, 029013814,
Section 6, Block C, Pallabi, Mirpur, 9013841,
Dhaka 1216 9013844
18. Mitford Bismillah Tower, 147/148 Mitford 02 7320620-1
Road, Dhaka 1100
19. Moghbazar Tropical ML Point, 43 New Circular 02-8321245,
Road, Moghbazar, Dhaka 1217 8321578, 044
74650725-26
20. Mohakhali 82 Mohakhali C/A, Dhaka 02 9857236,
1212 9857420,
9857429
21. North South Road 89 Shaheed Syed Nazrul Islam 02 9563768-69
Sharani, North South Road, Dhaka
22. Paltan Rangs Tower, 68 Purana Paltan, 02 7113844,
Dhaka 1000 7115594,
7115664,
7120488
23. Paragram Bazar Momotaj Tower, Paragram Bazar, 01755624860,
Koilail, Nawabganj, Dhaka 017 77792161
24. Paribagh Bangabandhu Sheikh Mujib Medical

University, Paribagh, Dhaka
25. Pragati Sarani Venus Complex, Kha-199/2-199/4 02-8824653,
Pragoti Sarani, Badda, Dhaka 8824467,
8824687
26
26. Principal Office 111-113 Motijheel C/A. Dhaka 02 9571450,
1000 9571451
27. Ring Road 842 Bitul Aman Housing Society,
Ring Road, Adabor, Dhaka
28. Ruhitpur Rima Plaza, Rohitpur Boarding,
Keranigonj, Dhaka
29. Rupnagar Plot 34, Road 16 Rupnagar, 02 9016692-3
Mirpur, Dhaka
30. Satmasjid Road House 42, Road 2A Dhanmondi,
Dhaka
31. Savar B-70/1 Bazar Road, Savar, Dhaka 02 7744857,
7744889
32. Scotia Rangs Bhaban, 117/A Old Airport 029137512,
Road, Bijay Sarani, Dhaka 9137513,
9137514
33. Sonargaon Circle Windflower, Plot 30, Section
Janapath Road 11, Sonargaon Janapath Road,
Uttara, Dhaka
34. Tejgaon Link Road Shanta Western Tower, 186 Tejgaon 02 8870081-4
I/A, Dhaka
35. Uttara House 79A, Road 07, Uttara Model 02 8957427-9
Town, Dhaka
Table-1 Branches of Bank Asia within Dhaka City
There are also 92 Branches in Bangladesh.
4.7 Bank Asia Loan Scheme: Almost every banks in Bangladesh provide various types
of business loans or credits for their clients for helping to make their life easy and simple.
Banks offer many attractive offers to help the customers against minimum interest of
charges. Here is a list of all banks business loans and are listed alphabetically by their
names.
27
4.7.1 Uttaran Small Business Loan:
Uttara Bank Limited introduces this special loan scheme to help real businessmen those
have entrepreneurship, initiative, sincerity, honesty to expand and run their business
smoothly under Small Enterprise category. This EMI repayment loan is suitable for all
kinds of local people involved in genuine established business which is maximum 5 years’
tenor.
Loan Type/ Category

Term Loan
Purpose
 To help the genuine businessmen having entrepreneurship, initiative, sincerity,

honesty to expand and run their business smoothly under Small Enterprise category.
 To enable a section of people having small capital to do business with the help of
Bank Finance.
 To improve the banking habit of self-employed persons of the society.
 To contribute towards development of socio-economic condition of the country.
Repayment
 Equal Monthly Installment.
Interest Rate
 Market Competitive
Loan Tenor
 1 years to 5 years.
Debt Equity Ratio
 70: 30
28
Customer Eligibility
 Must be a growing Business Concern.

 At Least 2 Years Business History.
 Must be a Current Account Holder of the Bank.
 Up dated clean CIB Report.
Required Documents
 Valid Trade License.

 Up to date TIN Certificate.
 KYC.
 Regulatory papers.
Security
 Registered Mortgage of Land & Building.

 Personal Guarantee of the Owner(s)/ Directors.
 Postdated cheque.
 Other Securities as acceptable to the Bank.
4.7.2 Auto Loan:
This product will allow car financing to the customer segment. Under this scheme, the
vehicle is hypothecated to the bank only. In addition to this registration requirement, on a
case-to-case basis, bank may also secure the loan partially by the commonly acceptable
form of cash/ quasi cash securities available in the market.
Loan Feature
 Loan amount Maximum BDT 20,00,000.00 for both Recondition & Brand new car.
 Repayment tenure Maximum 5 years for reconditioned car & 6 years for Brand new
car.
29
 Payment method- Equal Monthly Installments.
 Competitive interest rate.
 No early settlement & partial adjustment fees.
 No hidden cost.
Eligibility
 Age limit: Minimum 25 years, Maximum 65 years at loan maturity.

 Monthly surplus income (after meeting all expenses) shall be at least BDT 15,000.00.
 For salaried individual, minimum service length of 3 years and must be a confirmed
employee. For self-employed individual, a business record of minimum 3 years.
Customer Segment
Any Bangladeshi individual who has the means and capacity to repay bank loan; In specific
terms, these could be salaried executives of multinational and middle to large size local
corporate, Government officials, Officials working in reputed NGOs (Non-Government
Organizations), international aid agencies & UN bodies, any tax paying businessmen of
repute, any employed/ self-employed tax-paying individual having a reliable source of
income.
4.7.3 Consumer Loan: Almost every banks in Bangladesh provide various types of
consumer loans or credits for their clients for helping to make their life easy and simple.
Banks offer many attractive offers to help the customers against minimum interest of
charges. Here is a list of all banks consumer loans and are listed alphabetically by their
names.
Consumer Durable Loan: A personal loan scheme that supports purchase of various
consumer durables such as Television, Refrigerator, Air Conditioner, Audio-Video
Equipment’s, Washing Machine, Personal Computers, other household furniture/
appliances etc. Under this scheme, the item purchased to be hypothecated to the bank. In
addition, on a case-to-case basis, bank may also secure the loan partially by the commonly
acceptable form of cash/ quasi cash securities available in the market.
30
Loan Feature
 Loan amount BDT 50,000.00 to Maximum BDT 5,00,000.00.

 Repayment tenure Minimum 1year to Maximum 4 years.
 Payment method - Equal Monthly Installments.
 Competitive interest rate.
 No early settlement & partial adjustment fees required.
 No hidden cost.
Eligibility
 Age limit - Minimum 25 years, Maximum 57 years at loan maturity.

 Minimum income BDT 15,000.00 per month.
 For salaried individual, minimum service length of 3 years and must be a confirmed
employee. For self-employed individual, a business record of minimum 3 years.
Customer Segment
Any Bangladeshi individual who has the means and capacity to repay bank loan. In specific
terms, these could be salaried executives of multinational and middle to large size local
Organizations), international aid agencies & UN bodies, any tax paying businessmen of
repute, any employed/ self-employed tax-paying individual having a reliable source of
income.
4.8 Corporate Banking: Bank Asia Limited helps corporate clients build their businesses
by providing financial and strategic advice and products. The services Corporate Banking
offers are vast and wide. It’s more than just advice and introductions to investors
The core strength of Bank Asia Corporate Banking lies in General Corporate Finance,
Export Finance, Project Finance, Syndication Finance, Work Order Finance, Cash
31
Management and Offshore Banking. We work hard to understand our clients’ businesses
and industries; this insight and understanding allows us to develop and tailor appropriate
financial solutions to meet your requirements. This is the basis of many long term
partnerships with our customers.
4.9 Retail Banking:
4.9.1 Deposit Accounts:
General Instructions for Account Opening:
a) Account Opening Officer will be equipped with all types of Account Opening Form as
prescribed by Bank Asia Limited, Specimen Signature Card, Transaction Profile (TP)
Form, Customer’s Risk Assessment Form, Leaflet on Anti-Money Laundering, Requisition
for issuance of Cheque Book and guideline for Account Opening.
b) S/he will interview a prospective customer, politely and in a decent manner, regarding
opening of accounts e.g. customer who reside at distant location but deserves to open an
account with the Branch, the reason behind shall be asked for and in no circumstances
provide him/her any account opening form until fully satisfied.
c) The Account Opening Officer shall make a briefing to the prospective customer
regarding the requirement of KYC and TP.
d) S/he will help the customer to fill up and complete the account opening form as far as
possible.
e) In addition to proof of identity, verification of the address of the customer is very

important.
32
The prevailing system is that as soon as the account is opened, a letter of thanks is sent to
them account holder as well as to the introducer to their address as mentioned in the account
form.
f) It is a matter of awareness that verification of customer’s address has serious importance

in terms of Money Laundering Prevention.
g) The authorized official should call the customer and allow no transaction except initial
deposit unless the address is confirmed, otherwise Branch will quit the relationship and
close the account.
4.9.1.1 Savings Deposit Account:
This type of account generally opened by individuals for savings purposes depositing
amounts over a period of time. This type of accounts earns interest at a prescribed rate. The
main features & guiding principles of this type of account are as follows:
a) A Savings Bank Account may be opened by any individual, jointly in the names, clubs,
association, NGOs, Societies etc.
b) Savings Bank Account also requires proper introduction.
c) No new account can be opened with a cheque only but there must be some initial cash
deposits.
d) Interest on SB a/c shall be calculated & accrued monthly on the basis of guidelines issued
by Corporate Office from time to time and credited to the account half-yearly basis in June
and December each year. A minimum balance of SB account on which interest is payable
33
shall be fixed by the Corporate Office from time to time.
e) If withdrawals are made violating the prescribed limits (i.e. maximum limit of withdrawal
amount within a specific timeframe) set by the Bank; no interest is to be paid on such
account for that month in which the default took place.
f) A minimum balance as may be prescribed by the Corporate Office from time to time is
required to be maintained in a SB account for being eligible for interest.
g) Prescribed incidental charge is to be realized in every half-year if the balance comes down
the required minimum balance.
h) A penalty may be charged to the customer as per schedule of charges, each time a cheque
is returned unpaid for want of funds in the account.
i) An individual cannot open more than one account in his/her name which is not applicable
in case of joint account or as guardian in case of Minor(s) Account.
j) Cash, cheques, draft, payment orders, dividend warrants, refund warrants etc. can be
deposited in the account.
k) Withdrawal is allowed by cheque duly signed by the drawer as per specimen signature.
l) No overdraft shall be allowed against Savings Account
m) Bank may accept standing instruction on Savings Account. Charges to be realized for
standing instruction as per Corporate Office instruction.
n) Statement of SB account is to be dispatched to the account holder on half-yearly basis or

as may be requested by the customer or as prescribed by Bangladesh Bank from time to
time.
34
o) Balance Confirmation Certificate is to be dispatched half yearly basis.
p) Charges, Govt. levy as applicable is to be realized.
q) The Bank reserves the right to close any Savings Account with prior notice.
Savings Account
Below Tk. 1 Crore 3.50%
Tk. 1 Crore & Above 4.00%
Current deposit account 0.00%
For IPO 3.00%
Table-2 Savings Deposit Account
Key Features
 Cheque-book facility
 Opportunity to apply for - safe deposit locker facility
 Collect foreign remittance in both TC. & Taka draft
 Transfer of fund from one branch to another by
 Demand Draft
 Mail Transfer
 Telegraphic Transfer
 Transfer of fund on Standing Instruction Arrangement
 Collection of cheques through Clearing House
 Online Banking service
 SMS Banking
 Internet Banking
35
 Mobile application for internet banking
 Bank Asia ATM Card Service
Documents Required
 Completed account opening form

 Passport size photograph for each account holder and nominee(s)
 Proof of identification such as national/Voter's ID, Passport or Driving License of
customer and nominee(s)
 Tax Identification Number (TIN)
4.9.1.2 Current Account:
Current Deposit Account can be opened by both individuals and business concerns
including non-profit organizations. Frequent transactions (both deposits and withdrawals)
are allowed in this account. A Current A/C holder can draw cheques on his/her a/c for
any amount and for any number of times in a day as the balance available in the account
permits. The main features & guiding principles of this type of accounts are as follows:
a) Balance held with Current Account is payable on demand at any time.
b) A Current Account may be opened by any individual, firms, companies, clubs,

association,
corporate body, trust, liquidators etc.
c) Opening of a Current Account requires proper introduction.
d) Introduction may not be required in case of Public Limited Company.
e) No interest is allowed on Current Account.
f) The initial deposit required for opening this type of Account.
36
g) No Current Account will be opened with only a cheque.
h) A penalty is charged to the customer as per schedule of charges, each time a cheque is
returned unpaid for shortage of fund in the account.
i) Statement of Account is to be dispatched to the Account holder on half-yearly basis or

as
prescribed by Bangladesh Bank from time to time.
j) Balance Confirmation Certificate of this type of Account is to be dispatched half-yearly

basis.
k) The Bank reserves the right to close any Current Account with prior notice.
l) More than one Current Account cannot be opened for same customer.
m) Charges, Govt. levy as applicable is to be realized.
Key Features
 Cheque-book facility
 Opportunity to apply for - safe deposit locker facility
 Collect foreign remittance in both TC. & Taka draft
 Transfer of fund from one branch to another by
 Demand Draft
 Mail Transfer
 Telegraphic Transfer
 Transfer of fund on Standing Instruction Arrangement
 Collection of cheques through Clearing House
 Online Banking service
37
 SMS Banking
 Mobile application for internet banking
 Bank Asia ATM Card Service.
Documents Required

 Proof of identification such as national/Voter's ID, Passport or Driving License
customer & nominee(s)
 Trade License (if any)
 Proof of address – copy of utility bill
4.9.1.3 Fixed Deposit:
Type and rate of interest on Fixed Deposit Receipts (FDR) are being determine/changed
by the Asset & Liability Management Committee (ALCO) of the Bank time to time and
over the Branches for information and compliance. In order to establish a specific set rule
in this respect, following guidelines/terms and conditions shall meticulously be followed
henceforth: -
i. Who can open an FDR:

FDR may be issued in the name of any individual or any firm or any company except
favoring any lunatic person and the individual/Company against whom/ which has Govt.
embargo to open/maintain such account. FDR may be opened in favor of a minor also. The
formalities and documentation procedures shall be followed as per terms and conditions
mentioned in the concerned Account Opening Form of the Bank.
ii. Minimum & Maximum limit of FDR:

Minimum amount of FDR shall be TK.100000 and there will be no maximum limit.
38
iii. Rate of Interest and Tenure:
Rates of interest on FDR for different tenure, as decided by the ALCO time to time, are
being circulated among the branches which are to be followed meticulously. The rate of
interest on FDR shall be applicable for single receipt deposit basis. If any FDR is renewed,
the prevailing interest rate on the date of renewal shall be applicable.
iv. Renewal of an FDR:

The FDR will be renewed with interest automatically in the system on maturity. If any
depositor wishes to encash the FDR, s/he will apply for encashment and the Branch will
act accordingly.
v. Withdrawal of Interest:
FDR will be renewed on maturity adding the interest with principal and interest rate will
be applicable for the total amount as per approved schedule of rate. If the depositor wants
to withdraw the interest only, the Branch shall allow such transaction for the amount of
interest already added with the principal. If there is any standing instruction to credit the
interest amount to any particular account, the Branch will act accordingly.
vi. Premature Encashment:

If any FDR with any tenure is encashed prior to completion of 30 (thirty) days from account
opening/renewal, no interest will be paid. After completion of minimum period, prevailing
savings account interest rate (lowest) will be allowed i.e. if a pre matured transaction
occurred on 29th day of account opening / from last renewal date the client will not be
eligible for interest and if a premature encashment occurred on 31st day of account opening
/ from renewal date the client will be eligible for 30 days’ interest at the prevailing savings
account interest rate.
vii. Changing the tenure of Fixed Deposit Receipts:

Tenure changing of any FDR will be honored for a further period, if the valid request is
39
formally received by the branch from the FDR holder(s) on or before the maturity date.
The change of tenure of FDR in the core banking system will be executed by the ICT
Department, if it is received on or before the maturity date from the Branch. But change of
current tenure of FDR is not allowed in any circumstances. The Head of ICT Department
or his/her authorized representative will approve the change on request (Hard Copy or e-
mail) from the respective HOB/MOB. Such changes must be properly documented by the
Branch and ICT Department for audit and inspection purpose, as and when required.
Customer can deposit a lump sum money in fixed deposits for a specific period and
interest rate.
Fixed Deposit
Amount 1 Month 2 Month 3 Month 6 Month 1 Year 2 Years 3 Years
Below Tk. 1 Crore 6% 6% 6% 7% 7.50% 8% 8.50%
Tk. 1 Crore & above 6% 6% 6% 8.50% 9% 9% 9%
but below 5 crore
Tk. 5 crore & above 6% 6% 7% 9% 9% 9% 9%
but below 10 crore
Table-3 Fixed Deposit
Key Features
 A term deposit account, guarantees interest on deposit

 Attractive interstate rate
 Flexible tenor
 Up to 90% loan facilities
Documents required
 Account Opening Form

 Photo ID/ National ID/ Passport / Driving License of Customer & Nominee(s)
 Recent photograph of customer & Nominee(s)
 Proof of Address
40
 Signed Terms & Conditions
 TIN Certificate (if applicable)
4.9.1.4 Shonchoy Plus: At this one can deposit BDT 100,000 or it’s multiple and will
receive a handsome amount of interest on simple basis from his/her investment.
Shonchoy plus (cumulative interest amount before tax for BDT 1 Lac)
12 Months 24 Months 36 Months
Tk. 7000 Tk. 15000 TK. 25000
Table-4 Shonchoy Plus
Key Features:
 Attractive return on deposit amount

 Flexible deposit tenures 12 months, 24 months, 36 months
 No hidden charges
 Freedom to encash at three mentioned points of time with interests.
 SOD loan facilities
 Maximum deposit tenure is 3 years
 Deposit amount starts with Tk. 100,000 or its multiple
 Maximum deposit amount under single name Tk. 4,000,000
 Maximum deposit amount under joint name is Tk. 6,000,000
Documents Required

41
 Proof of identification such as national/Voter's ID, Passport or Driving License of
customer & Nominee(s)
Terms and Conditions:
 Only individuals can open this account

 Maximum two person can open a joint account
 Conditions for early encashment:
 0-11 Months: No interest will be paid
 12-23 Months: Only one-year interest will be paid.
 24-35 Months: Only two years’ interest will be paid
 36 Months: Maturity Value
 All the relevant source tax, excise duty and other levies as per govt. laws and
regulation or instruction of NBR.
4.9.1.5 Monthly Benefit Plus:
Specific amount of monthly interest payment to customer against a fixed deposit for a
specific period, which is changeable time to time.
Other terms and Conditions:
a. Only individuals can open this account.
b. Maximum of 02 (Two) persons can open an account jointly.
c. Individual of 18 years or above age can open the account. However, Account may
also be opened in the name of minor by an Individual who is 18 years of age or above
complying with all the terms & conditions.
42
d. Deposit amount will be Tk. 100,000/- or it’s multiple and maximum will be Tk.
4,000,000/-under single name and Tk. 6,000,000/- under joint name.
e. The tenure of deposit will be 3 years and 5 years.
f. The individual must have a savings account with the bank in which the monthly
benefit will be credited automatically.
g. If the link account is used only for Monthly Benefit account, service charge is waived.
But if the link account is used as normal transacting account, then service charge will
be applicable. If there is any withdrawal of fund from the account other than for linked
scheme product(s), the regular incidental charge for that period (in general, half
yearly) will be applicable for the account for that period.
h. Be it a complete tenure or premature encashment, income tax, excise duty, and other
levies (if any) shall have to be exercised as per Laws and Regulations.
i. Loan facility against deposited amount, would be available as per the SOD policy of
the bank.
One can deposit BDT 2,00,000 or it’s multiple and will receive a monthly handsome
amount of interest from his/ her investment.
Monthly Benefit Plus (MB+): Minimum initial deposit of Tk. 1 Lac or its
multiple
Deposit Monthly interest Monthly interest
amount (Tk.) amount before tax amount (for 5 years)
(for 3 years)
Tk. 100000 Tk. 700 Tk. 700
Table-5 Monthly Benefit Plus.
43
Benefits:
 Attractive and competitive interest rates

 Monthly return up to 700 Taka for every one Lac Taka Deposit
 SOD loan facilities can be availed
 Rest of the terms & conditions unchanged
Other Issues:
 Deposit tenure: 3 and 5 years

 Deposit amount starts with minimum Tk. 2,00,000 or above
Terms & Conditions:

 Customer must maintain link account with Bank Asia
 No interest before one year.
4.9.1.6 Double Benefit Plus: At this scheme customer will receive double of his / her
deposited money (Principal + Interest) at the end of tenure.
Key Features:

 Double the amount in just 8 years 6 Month
44
 SOD loan facilities is available
 Maximum deposit amount under single name is Tk. 4,000,000
Documents Required

 Photo ID/ National ID/ Passport / Driving License of customer & Nominee(s)
Terms & Conditions:

 Maximum two persons can open joint account.
 Conditions for premature encashment: In case of early encashment below rate will be
applicable
 0-11 months: no interest
 12-35 months: Savings interest rate of 1st band on simple basis
 36-59 months: Savings interest rate of 1st band plus 1 on simple basis
 60 months to else before maturity: Savings interest rate of 1st band plus 2 on simple
basis
45
4.9.1.7 Triple Benefit Plus: At this scheme customer will receive triple of his / her
deposited amount (Principal + Interest) at the end of tenor.
Key Features:

 Triple the amount in 13 years
 SOD loan facilities is available
Documents Required:

Terms & Conditions:
 Maximum two persons can open joint account.
46
 Conditions for premature encashment: In case of early encashment below rate will be
applicable
 0-11 months: no interest
 12-47 months: Savings interest rate of 1st band on simple basis
 48-95 months: Savings interest rate of 1st band on simple basis plus 1 on simple
basis
 96 months to else before maturity: Savings interest rate of 1st band on simple basis
plus 2 on simple basis
Double/Triple Benefit Plus (DB+/TB+):

Minimum initial deposit for the scheme is Tk. 50000/- or it’s multiple
Type Tenor Deposit Amount Value at Maturity
Double 8 Years 6 Months TK. 50000 TK. 100000
Triple 13 Years Tk. 50000 TK. 150000
Table-6 Double/Triple Benefit Plus
4.9.1.8 Shonchoy E Koti Poti: This deposit product specially designed product to make
our customers into a millionaire.
Key Features:

 Tax benefits as investment rebate
 SOD loan facilities can be availed
 No online charges for monthly deposit
 Customer will enjoy charge free Savings Account which is used only for the SKP
purpose
 Deposit tenure: 5, 7, 10, 12 and 15 years
 Deposit amount starts from Tk. 3,220 monthly
47
 Maximum 4 (four) person can open joint account
Documents Required


Terms & Conditions:

 Discontinuation Condition: In case of default in depositing for consecutive 06 months
the contract will be automatically cancelled and deposited amount will transfer to link
account after necessary deduction.
regulation or instruction of NBR
Shonchoy E Koti Poti (SKP)

Tenor After Maturity Amount(tk)
Tk. 10 lacs Tk. 50 lacs Tk. 1 Tk. 2 Tk. 3 Tk. 4
crore crore crore crore
In 15 years 2600 13000 26000 52000 78000 104000
In 12 years 4000 20000 40000 80000 120000 _ _-
In 10 years 5400 27000 54000 108000 - -
In 07 years 9050 45250 90500 - - -
In 05 years 13800 69000 138000 - - -
Table-7 Shonchoy E Koti Poti
48
4.9.2 Consumer Finance: Consumer Finance is offering financial services to individuals
with a view to contribute more to the society as well as to the national economy through
offering diversified Home Loans along with other financial solutions. Our vision is to
strengthen the financial condition of consumer through financing in productive segment,
what will raise the asset and income level of individuals.
4.9.2.1 Home Loan: We offer home loan to help you to make your dream home into a
reality. Home Loan is a term loan facility to purchase of flat/ house, construct a structured
building, renovate house/flat, construct semi pucca (tin shed) and to transfer any home loan
from other banks and financial institutions.
Name Purpose Limit Tenure

Shopner Nirman Construction of Building BDT 5 lac to 1.2 crore 25 Year
Shopner Abash Purchase of Flat/ House BDT 5 lac to 1.2 crore 25 Year
Griha Shaj Renovation of House/Flat BDT 5 lac to 75 lac 15 Year
Shopner Kuthir Construction of Semi Pucca House BDT 5 lac to 75 lac 15 Year
Take Over of Existing Loan from
Nijer Bari BDT 5 lac to 1.2 crore 25 Year
other Banks or NBFIs
Table-8 Home Loan
Customer Segment:
 Any Bangladeshi individual who has the means and capacity to repay bank loan. In
specific terms, these could be salaried person, self-employed professional,
businessman, mariners, land lord, wage earners etc.
Loan Features:
 Loan Amount: BDT 5 lac to BDT 1.20 crore

 Loan tenure: 1 year to 25 year
 Low processing fee: 0.5% of the loan amount
49
 No processing fee for Take Over loan
 Property or life insurance is not mandatory
 Partial & full settlement facilities are available
 Grace period facility: maximum 12 month
Charges & Fees:
 Processing fee: Indicative charge 0.5% of loan amount. No processing fee is

applicable in case of loan Take Over
 Expense on valuation, Vetting, CPV, CIB & other mortgage related fees & charges
are to be incurred by applicant
 Early settlement: 1% for partial settlement on repayment amount and 1% for final
settlement on outstanding
 Penal interest: additional 2% per month on overdue loan amount
Eligibility:
 Age Limit: Main applicant’s minimum age should be 25 years (if income is
considered) and 18-year age (if income is not considered). Joint applicant’s minimum
age should be 18 years. Maximum 65 year at of loan maturity
 Minimum income: aggregated Income must be more than BDT 25,000 except
Mariners whereas one applicant must have minimum income of BDT 20,000. For
Mariners, income must be more than BDT 50,000
Service length / Experience:
 Salaried individual: Minimum 2 (two) year

 Doctors: 1 (one) year of practice experience after getting BMDC registration
 Engineer, Chartered Accountant & Other professionals: 2 (two) year of professional
experience
 Businessman: business duration minimum 3 (three) year
 Mariners: 2 (two) year of professional experience with Continuous Discharge
Certificate (CDC) authentication
50
 Land Lord: Must have sufficient regular rental income to repay bank loan
 Wage Earners: Must have sufficient proof against remittance income
4.9.2.2 Auto Loan: Auto Loan is a term loan facility offered by Bank Asia to individual
in order to purchase brand new and reconditioned vehicle for personal use.
Customer Segment:
Any Bangladeshi individual who has the means and capacity to repay bank loan; In specific
terms, these could be salaried employees of multinational and middle to large size local
Organizations), international aid agencies & UN bodies, any tax paying businessmen, Self-
employed individual and tax-paying individual having a reliable source of income.
Loan Features:
 Loan amount: minimum BDT 300,000 and maximum BDT 40,00,000

 Repayment tenure: maximum 5 year for reconditioned car and 6 years for brand new
car
 Payment method: Equal Monthly Installment
 Competitive interest rate
 No hidden cost
Eligibility:
 Age limit: Minimum 23 year, Maximum 65 year at loan maturity
Charges & Fees:
 Penal Interest: 2% per month on overdue amount

 Processing fees: 1% of the loan amount plus 15% vat on processing fees
 Partial / Final payments: 1% of the outstanding loan amount
 All relevant stamp charges will be realizing from the borrower(s)
51
4.9.2.3 Unsecured Personal Loan: Unsecured Personal Loan (UPL) is a term loan facility
offered by Bank’s Retail Banking Division to individual salaried persons where the Bank
has its operations.
Customer Segment
 Any Bangladeshi individual who has the means and capacity to repay bank loan. In
specific terms, these could be salaried executives of multinational and middle to large
size local corporate, educational institutes, government officials, officials working in
reputed NGOs (Non-Government Organizations), international aid agencies and UN
bodies, having a reliable source of income.
Eligibility:
 Age limit: Minimum 23 year, Maximum 65 year at loan maturity*

 Minimum income Tk. 15,000.00 per month
Loan Features:
 Loan amount: minimum Tk. 50,000.00 to Maximum Tk. 2,000,000.00*

 Repayment tenure: maximum 5 year
 Only spouse is allowed as joint applicant
 Re-payment method: Equal Monthly Installments.
 No hidden cost
Charges & Fees:
 Penal Interest: 2% per month on overdue amount

 Processing fees: 1% of the loan amount plus 15% vat on processing fees
 Partial / Final payments: 1% on repayment amount in case of partial pre-payment
and 1% on outstanding in case of final settlement
 Relevant stamp charges will be realizing from the borrower(s)
52
4.9.2.4 Loan for Professional: Professionals are providing services to our society as well
as to the nation but sometimes they face financial requirement to run their services in a
better way. In order to facilitate them, Bank Asia offers loan for self-employed
professional.
Customer Segment
Any Bangladeshi in the following professions as self-employed or salaried people:
 Doctors or medical professionals

 Engineers
 Architects
 IT professionals
 Management Consultants etc.
Eligibility:

 Minimum income BDT 25,000 per month
 Service length / Experience: Self-employed individual having private practice
record of minimum 2 (two) year
Loan Features:
 Loan amount BDT 100,000 to Maximum BDT 10,00,000

 Repayment tenure maximum 5 year
 Payment method- Equal Monthly Installments.
 Competitive interest rates
 No hidden cost.
Charges & Fees
 Penal charge: 2% on overdue amount for each month or BDT 100/- whichever is
higher
53
 Processing Fee: 1% on loan amount plus 15% VAT on Processing Fees
 Stamp Charges: All relevant stamp charges will be borne by the borrower
 Full & Partial prepayment: Charge for early full and final settlement is 1% (flat) of
the outstanding loan amount. Charge for partial
4.9.2.5 Senior Citizen Support: Senior Citizen Support is a loan facility offered by Retail
Banking Division of Bank Asia to the senior citizen of the country where the Bank provides
financial support to the elderly individuals of the society.
Customer Segment
 Any Bangladeshi senior individual who has the means and capacity to repay bank
loan. ln specific terms, these could be the Senior Citizens i.e. retired persons having
pension facility or rental/Interest income of the society living in the cities / towns
where the Bank has its operations
Eligibility:

 Minimum Monthly Income: BDT 12,000
Loan Features:
 Loan amount BDT 50,000 to Maximum BDT 3,00,000

 Maximum tenure 5 year
 Payment method: Equal Monthly Installment
 Competitive interest rate
 No hidden cost
Charges & Fees
 Penal charge would be 2% on overdue amount for each month or BDT 100/-
whichever is higher
54
 Processing Fee: Nil
 Stamp Charges: All relevant stamp charges will be borne by the borrower
 Full & Partial prepayment: Charge for early full and final settlement is 1% (flat) of
the outstanding loan amount. Charge for partial
4.9.3 Credit Card:
4.9.3.1 Visa Platinum Card: This is Dual Currency credit card called as the luxurious
credit card of Bank Asia Ltd which can be used in locally and globally. Bank Asia Platinum
card provides the lucrative facilities.
Figure-5 Visa Platinum Card
Key Features
 Maximum 45 Days Interest free period for POS and Cheque transaction
 Card Cheque
 Easy pay facilities
 Free Supplementary Card
 Dual currency Card
 Double Credit Shield Premium
 Transaction Alert
 Free SMS service
 E-statement
 Auto Debit Facilities
 24 hours Call Center
55
 E-commerce Transactions
 Chip based card to ensure data security
 Priority Pass Access to 600+ Airport Lounges (No annual fee against Priority Pass
However standard charges will apply for Airport lounge access.)
 Access to Balaka Lounge (Use Bank Asia Platinum Card to access Balaka VIP lounge
at Dhaka International Airport.
 Cardholder can access 6(six) times in a year with a companion which is absolutely
free)
 Protocol services by Meet Greet & Assist Services Ltd. at Hazrat Shahjalal Int.
Airport
 Easy Buy 0% installment facility
 Discount at Renowned Partner Outlets
 Reward Points
List of Documents:
Salaried Group
 Two copies Color Photograph (P.P. Size) duly attested by the applicant
 Salary Certificate (if Salaried)
 Last Six Months’ Salary Account Statement
 TIN Certificate
 Copy of National ID card
 Copy of driving license (If any)
 CIB Undertaking Form
 Photocopy of Passport (1st to 7th pages & dollar endorsement pages)
 Proof of Residence (Electricity/WASA/ Gas Bill, if any)
 Proof of Car ownership (Photocopy of Blue Book of the car, if any)
 Proof of T&T ownership (Photocopy of T&T Bill, if any)
56
4.9.3.2 Visa Card Dual Gold: Bank Asia Visa Gold Card offers to use dual currency
facilities of credit limit of BDT. 60,000.00 to BDT. 500,000.00
Figure-6 Visa Card Dual Gold
Overview
Credit Limit: Minimum: BDT. 60,000.00 and Maximum: BDT. 1,99,000.00.
Key Features
 Card Cheque
 E-statement
 Reward Points
57
 Credit Cards repayment through BEFTN
List of Documents:
Salaried Group
 TIN Certificate
Self-employed Group
 Valid Trade License (if Proprietor)/ Partnership Deed (if partnership)/
Memorandum of Articles with Incorporation Certificate (for Ltd. Co.)
 Current six months Bank Statement (personal & Company)
 TIN Certificate (only personal TIN)
 Proof of Residence (Electricity/WASA/Gas Bill, if any)
58
4.9.3.3 VISA Card Dual Classic: This card provides dual currency usage facilities to
reach mass customer with their minimum affordability.
Credit Limit: Minimum: BDT. 20,000.00 and Maximum: BDT. 59,000.00.
Figure-7 VISA Card Dual Classic
Key Features
 Card Cheque
 E-statement
 Reward Points
59
List of Documents:
Salaried Group
 TIN Certificate
Self-employed Group
60
4.9.3.4 Visa Butterfly Card: Cards for female employees of different corporate house
and self-employed women entrepreneurs. It is dual currency card can be used both locally
and globally.
Credit Limit: Minimum: BDT. 3 (Three) times of Net Salary
Figure-8 Visa Butterfly Card
Key Features
 Card Cheque
 E-statement
 Reward Points
61
List of Documents:
Salaried Group
 TIN Certificate
Self-employed Group
62
4.9.3.5 Classic Islamic Card: Classic Islamic Card is a Shariah based interest free card
which limit range is from BDT 20,000.00 o BDT 59,000.00.
Figure-9 Classic Islamic Card

Key Features
 Card Cheque
 E-statement
63
Salaried Group
 TIN Certificate
Self-employed Group
64
4.9.3.6 Hajj Card: This is prepaid card specially featured for Hajj purpose which has Saudi
Riyal loading facilities at minimum rate of withdrawal.
Figure-10 Hajj Card

Key Features
 This is a prepaid international card

 Cash withdrawal from any visa logo ATM
 Purchase thorough any visa logo POS
 You can redeem available balance with your card upon arrival
 No interest/hidden charges
 You can load Saudi Riyal up to Hajj quota
 International mobile roaming facilities
List of Documents:
 A valid passport/Hajj Passport with valid Pilgrim visa

 NID (optional)
 Photo
 Filled application form
65
 In case of Hajj Card for Agency, approval of competent authority to transfer
money in KSA should be required with related documents
4.9.3.7 Shadhin Card: This card specially given to Frelancer.
Figure-11 Shadhin Card
"Independent" card facility:
 Bank Asia "Independent" MasterCard is a Dual Currency Card. You can trade in
Bangladeshi "Money" and International "USD" Currency.
 This card can be used by both individuals and companies.
 The facility of placing up to 70% of the earned foreign currency "free" cards,
through which there will be an opportunity for online or e-commerce transaction.
 There are insurance benefits for card holders.
 The opportunity to transform 100% domestic currency through which the full use
and investment of foreign currency earned by the freelancers in the country's
economy will be ensured.
 Money withdrawal and payment facility through ATM and POS machines outside
the country and abroad
 E-Commerce and All Kinds of Shopping Online (Bangladesh and International)
 Microchip will be attached to the card, which will encrypt data security
 Free SMS alert for transaction, including payment of money, payment coming and
withdrawal of money
 24 Hour Call Center Service
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Paper required for taking independent card:
 Filled card application card

 National ID / Passport / Driving License
 TIN Certificate / Tax Return Copy
 Two copies of colorful pictures
 Work Order / Market Place ID Number / Payment Receipt Copy / Freezing Payment
Paper
4.9.3.8 Gift Card: Gift Card is a special prepaid card with desired limit which can be
issued in very short time and anyone can apply for this card as a prize in any occasion.
Figure-12 Gift Card
Key Features
 This is a prepaid card
 Cash withdrawal from any visa logo ATM
 Purchase thorough any visa logo POS
 No interest/hidden charges
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 You can load local currency once in this card
List of Documents:
 NID (optional)
 Photo
 Filled application form
4.10 SME Banking:
4.10.1 Secured Products
Sondhi - Term Loan for Trading
Shombridhi - Term Loan for Manufacturing
Sheba - Term Loan for Service
Somadhan - Secured
4.10.2 Unsecured Products
Subidha - Term Loan for Trading
Sristi - Term Loan for Manufacturing
Shofol - Term Loan for Service
4.10.3 Special Products
Utshob - Festival/Seasonal Loan
Somvabona - Term loan for new entrepreneur
Shofol - Term Loan for Service
4.10.4 Women Entrepreneurs
Subarno - Term Loan for all
Nilima - Term Loan for rural Women Entrepreneurs
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4.10.5 Deposit Products
Astha - CMSME Current Deposit Account.
4.11 Agent Banking:
Agent Banking, a very new but powerful and wide-ranged initiative in the journey of
Financial Inclusion in Bangladesh. Bank Asia introduced this venture here in January 2014.
Earlier in 2013, Bangladesh Bank accorded Bank Asia to roll out this specialized banking
service. In span of a few years, this service spreads in multi-dimensional ways, reduces gap
of time and space and becomes attractive to rural mass. The small droplets of deposit
contribute in building strong platform of our promising economy, and thus infuses lifeline
in our rural economy. Now marginal farmers, small entrepreneurs and general people enjoy
loan facilities in easier and faster manner through this platform. To reach Agent Banking
services at the doorsteps of rural people Government, non-government and development
partners shake hands together. Total number of 2880 agent outlets across the country.
4.12 Agricultural and Rural Loan: Agriculture remains the most important sector of
Bangladesh economy. Overall economic development of the country is dependent of
agriculture sector. It is inevitable that the food security of the country can be insured only
through expansion of this prioritized sector. However, as widely identified, one of the
major constraints that has been hindering sustainable growth and development of this
sector is scarcity of fund amongst the poor farmers. Recognizing this and also to facilitate
the same, Bank Asia has been providing agricultural credit since its inception. The credit
facility has been distributed through direct and indirect channels.
The Agricultural Credit Department of the Bank has been working since 2006.Till, June
2018 we have facilitate agri/rural credit to 584,581 beneficiaries through its rural branches
as well as MFI linkages.
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4.13 Bank Asia Islamic Banking:
Bank Asia started its Islamic Banking operations in December 2008 and now operating
five Islamic Banking Windows – 3 in Dhaka, 1 in Chittagong and 1 in Sylhet.
The preparation to start Islamic Banking operations in the Bank was as if it were the
preparation to start a new bank. The maiden business operation of Islamic Banking unit in
Bank Asia could be compared with the new bank operation unlike a new department.
The Board of Directors of Bank Asia Limited decided to enter into the realm of Islamic
Banking in the year 2004.
In 2008 Bank Asia had the fortune to obtain NOC of Bangladesh Bank to go for Islamic
Banking under the Islamic Window (concept) of conventional branches.
Being guided by prominent Islamic Banking Consultant, Mr. M. Azizul Huq, we developed
fresh modus operandi for operations of Islamic Banking Windows in conventional Banks.
Thus we started a new era of Islamic Banking with ISR based on profit distribution module
through inauguration of its first Islamic Banking Window at the Bank’s Uttara Branch,
Uttara, on the 24th December, 2008
4.14 Digital Banking
We have everyday bank accounts to help you better manage your money and savings
accounts to help grow your money.
4.14.1 Debit Card:
Bank Asia have introduced EMV chip Card to minimize payment card-related fraud and
more secure customer financial sensitive data. Now, we are replacing magnetic stripe
(magstripe) payment cards with EMV-compliant payment cards embedded with smart
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chips. The combination of the chip-enabled cards and the chip-enabled terminals reduces
the risk of financial fraud.
More than 405,771 VISA debit cards are issued against Savings and Current account to
facilitate ATM, POS transactions at all ATMs (10,000+) in Bangladesh to access their
account 24X7 in 365 days. Card holders are able to purchase in VISA enabled POS
machines (43,000+) in various merchant locations all over country.
Types of Debit Cards
 VISA Debit Card. Customers with current or saving account can make
withdrawal, everyday purchases and E Commerce using VISA debit card. Pay
with confidence knowing your Bank Asia VISA Debit Card comes with many
protection features and is a safer way to pay than cash.
 MASTER Debit Card. Customers can choose a Master Debit Card to enjoy the
most secured and fastest payment network.
 Welcome Debit Card. Whether customer just opened an account or his/her card
has been lost or stolen, a Welcome Debit Card can be issued instantly to provide
customers access to his/her account.
Bank Asia provides EMV VISA Debit Card against saving and current account to facilitate
ATM, POS transactions at all ATMs in Bangladesh.
Features:
 Cash withdrawal from any ATMs
 Purchase through POS
 Balance Enquiry.
 PIN Change.
 Mini Statement.
 E-commerce Transaction/Online Shopping.
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Fees & Charges:
Annual Fee BDT 345 (Including VAT)
Card Replacement Fee BDT 345(Including VAT)
Free-Bank Asia ATM.
BDT 10 - Q-Cash ATM.

Cash Withdrawal Fee
BDT 15 - NPSB ATM.
Table- 9 Debit Card fees & charges
Transaction Limit:
BDT 50,000 / Day.
ATM BDT 20,000 / Transaction.
7 Times / Day.
BDT 3, 00,000 / Day.
POS BDT 50,000/ Transaction.
6 Times/ Day.
Table-10 Debit Card Transaction Limit
Customer Benefits:
 No need to carry cash.
 Nominal Annual fee.
 Alternative mode for Cash Transactions
 Easy to Handle
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4.14.2 ATM & CDM
Bank Asia proposing round the clock banking service through ATM and CDM with widen
ATM network. Automated Teller Machine (ATM) allows customer to withdraw money
24/7 and Cash Deposit Machine (CDM) is a self-service banking terminal that let cash
deposit round the clock.
To have access banking services round the clock, ATM is an excellent channel of ADC
Department. Automated Teller Machine (ATM) provides banking services to its customers
24 hours a day, 7 days a week and 365 days a year. Through our ATM customer can access
withdrawal, Balance inquiry and mini statement, etc. Among the total cash, 66% cash
transactions done through its 154 own ATMs and more than 10,000+ share ATMs all over
the country. Our bank is planning to invest continuously in a bid to increase and widen its
ATM network significantly.
Features and Benefits:
 Withdrawal money through ATM at any convenient time.
 PIN Change.
 Access versatile network with VISA, Master, NPSB & Q-Cash round the clock.
 Account Balance
 Mini-statement of last 7 transactions.
 Reduce queue at branch counter.
Upcoming Features:
 Fund transfer facilities through ATM.
 Top-Up facilities.
 Utility bill payment (DESA, DESCO, Metlife Alico etc.)
 Tuition fees.
 Credit card bill payment.
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Cash Deposit Machine (CDM)
Overview of CDM:
Cash Deposit machine (CDM) is a self-service banking terminal that let cash deposit in
24/7. Customer will receive instant payment receipt. To use the CDM, customer have to
maintain an account or credit card with the bank.
Features & Customer Benefits of Using CDM:
CDM is the latest invention for the customer to deposit their money in his/her bank account,
credit card or different types of bill payment. There are various services available on the
cash deposit machine and customer can be benefited by using the cash deposit machine
(CDM).
Features and Benefits:
 Deposit money through CDM round the clock.
 No queues for deposit.
 Deposit to account and credit card.
 Receipt for cash deposit.
 Cheque Deposit.
Upcoming Features:
 Utility bill payment (DESA, DESCO, Metlife Alico etc.)
 Tuition fees payment.
4.14.3 Internet Banking
Internet Banking is a service which provides a facility to payments, Instant fund transfer,
Utility bill payment, To-Up, check account statement & monitoring account transitions at
anytime and anywhere. Internet Banking allows Bank Asia customers to access banking
services round the clock (24/7) regardless of their location.
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Internet Banking is a service which provides a facility to payments, fund transfer, check
account statement & monitoring account transitions at anytime and anywhere through
Internet connection. Internet Banking allows Bank Asia customers to access banking
services round the clock (24/7) regardless of their location.
Offered Services:
 Fund Transfer within Bank Asia Account.
 Real time fund transfers to other bank A/C through NPSB
 EFTN to other Bank Account
 Utility Bill Payment (DESCO/WASA/DPDC etc.)
 Mobile Top-Up
 E-Commerce Transaction
 Balance Inquiry.
 Account Statement.
 Credit Card Statement
 Credit Card Bill Payments
 Standing Instructions
 Stop Cheque Payment
 View Cheque Book Status
 Change Password
 Change User ID
 Branch & ATM Location
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User Tips:
 For getting this service, customers have to fill out the form correctly.
 Within 24 Hours after submitting application form, bank will inform the customer
his/her ID & Password through E-mail.
 After getting ID & Password, customer have to go to the website

https://mybank.bankasia-bd.com/mybank/logIn.do for Login.
 After first log in, customer must change his/her password.
Customer Benefits:
 Internet banking is carried out using a computer or other electronic devices such as
phones and tablets that can connect to a bank's website through the internet.
Services such as Mobile Top Up, Payment of Bills, Fund Transfers, Viewing
Account Balance & Statements, etc. can be conducted with great ease
through internet banking.
 According above, it is more convenient to pay bills, transfer funds between

accounts, etc.
 Customer can do the banking round the clock from anywhere and at any time; even
in night when the bank is closed or on holidays.
 Open account and easy to operate.
 Fast and efficient.
 Multiple account access.
 Reduced risk of fraud
 Responsive design
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4.14.4 Smart App: Bank Asia came up with an innovative SMART Banking application
named as “Bank Asia SMART App” to facilitate the customers by bringing the banking
into their fingertips.
SMART App allows customers to access banking services through Smart Phone/Tab.
Round the clock service is the glimpse of this App. Customer can check account balance,
account statement, pay utility bills and transfer funds from anywhere, anytime using
supported device.
Offered Services:
 Fund Transfer within Bank Asia Account.

 Real time fund transfers to other bank A/C through NPSB
 EFTN to other Bank Account
 Utility Bill Payment (DESCO/WASA/DPDC etc.)
 Mobile Top-Up
 E-Commerce Transaction
 Balance Inquiry.
 Account Statement.
 Credit Card Statement
 Credit Card Bill Payments
 Standing Instructions
 Stop Cheque Payment
 View Cheque Book Status
 Change Password
 Change User ID
 Branch & ATM Location
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User Tips:
 Download Bank Asia SMART App from App Store/Play

 Store & install it in smart device.
 Complete registration process from homepage.
 User ID & Password is as same as Internet Banking.
Customer Benefits:
 Banking 24/7.
 Reduce Costs.
 Reduce paper work.
 Time redeemable.
 Service flexibility.
 Innovative services offered.
 Faster and convenient Fund transfer.
 Fraud protected.
 Easy-to-find records
 Improved Customer Experience.
4.14.5 e-Payment
Bank Asia has developed the solution which verifies and processes with a verity of secured
transaction instruments for Payment of different companies & institutions.
E-payment is a subset of an e-commerce transaction to include electronic payment for

buying and selling goods or services offered through the Internet. Generally electronic
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payments as referring to online transactions on the internet, there are actually many forms
of electronic payments. Bank Asia has developed the solution which verifies and processes
with a verity of secured transaction instruments to payment of different companies &
institutions.
Benefits:
E-payment gateway of Bank Asia Limited makes it easy for online payment.
 Instant fees payment of ICAB & ICMAB
 Tuition and Hostel fees payment of DCHT through internet
 Instant premium collection and payment update of Metlife Alico.
 Stress-free Utility bill payment.
 24x7 Support: Customer can do transactions for the product or enquiry

about any product/services provided by a company anytime, anywhere from any
location.
 More options and quicker delivery of services.
 Compare and select the cheaper and better options.
 Transaction time is a significant factor and electronic transactions can save

valuable time.
 easy to use
4.14.6 Contact Center:
Bank Asia Contact center is a centralized office used for receiving or transmitting a large
volume of enquiries by phone also providing IVR and Non-IVR services. The Contact
Center is a central point from which all customer queries are managed.
Bank Asia Limited has a Contact Center for information distribution to the customers of the
banks over phone. There are hotline numbers (16205, 09617016205) to access call center
by a customer twenty-four hour a day from all over the world.
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Now the concept Call Center has turned into Contact Center. Call Center is only an
information center but Contact Center is able to process types of instructions and generate
revenue.
Contact Center
 Customer interaction center
 Central point of any organization
 Customer relationship management(CRM)
 First contact point of customers
 Various type of instructions
 Contribute to generate Sales leads
In fact, Contact Center is a pure science. It’s combination of a technology and traditional
banking. If these two works tandem, Contact Center will run very nicely.
Science & Technology Part:
 IVR (Interactive Voice Response)
 Work Force Management
 Service Level Management
Control Mechanism/Risk Mitigation:
In order to mitigation fraud, Contact Center follows the below process:
 Proper security questions
 Checker and Maker concept
 Sample Check
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 Random call monitoring
 SMS notification
 Call back verification
Bank Asia Contact Center is providing Non-IVR and IVR services. Following operations
are maintained by Bank Asia contact center for serving better to customers.
Authentication: Every account holder is being authenticated through his/her TPIN. The
TPIN is being generated when the customer called through his registered phone number or
through event based outbound call to the registered number.
Query: Balance and Transaction details of an account. This also includes Debit Card
Status, Cheque Status, Credit Card status etc.
Order Calls: this includes the processing of all order calls like
 Debit and Credit Card Block and Replacement
 Debit and Credit Card Activation
 Enrolment and De-enrolment of E-statement facility
 Customer profile update (Address, Mobile Number and Email)
4.15 Locker Service:
Bank Asia brings a very user-friendly locker service that is a fine blend of security and
confidentiality. At the same time for sheer convenience and further security we have also
made arrangements for a well-appointed rest room where we can beautify ourselves, wear
our jewelry before we step out for our appointment or may also take our own time to go
through our valuable documents in absolute discretion.
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CHAPTER FIVE
INTERNSHIP ACTIVITY LIST
I did my three-month internship program in Bank Asia Ltd, Shyamoli branch. During my
internship program, I gained lots of experience about corporate environment. My internship
experience is given below: -The report has been prepared on the basis of experience
gathered during the period of internship. Within this time of period, I mainly worked with
departments namely General Banking. Bank does not follow any guideline or fixed any
responsibilities for internship student. Mainly I have done many pending works of the
account opening section and account and clearing department. Besides that, I have done
different types of tasks in different desks whenever they assigned me to do.
5.1 Actual Task Part
In the period of my three Month internship program, I got some duties in Bank Asia
Limited, Shyamoli Branch. My observation and responsibilities were in General Banking
Department like opening & different types of DPS or FDR opening (Deposit Schemes),
Clearing cheque receive, ATM & Credit Card Issue etc. I worked with Executive Officer
of Bank Asia Limited, Shyamoli Branch who manages the Customer service desk. I mainly
worked in Customer Service Department & observed the rules and regulations of Deposit
Schemes and the procedure which they followed in the Deposit Section.
5.2 Job Responsibilities
First of all, I was asked to work in different sections of General Banking. There were
several responsibilities carried out by me in general banking division of Bank Asia,
Shyamoli branch. Every day I used to start my job at 9:30 am and it ended at 06:00pm.
Within this time different types of job were done by me and those are given below.
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5.2.1 Accounts Opening
Account opening is the first phase of customers who are going to get services from the
bank. It is the most important issue in general banking of BA before opening of any account
it is very important to know the target customers of the bank. The targeted customers may
be individual, partner, joint stock companies, trustee/clubs/associates and different types
of institutions. It is also important to know the purpose of opening account that means why
the customer wants to open account at this branch. To reveal customer’s purpose of opening
account is pretty tricky. Bank Asia Limited offers different types of account for their target
groups. These are as follows:
 Current Account
 Savings Account
 Fixed Term Deposit account (FDR)
 Short Term Deposit (STD/DPS)
Opening an account is the first step to be a customer of Bank Asia Limited and enjoying
different services of it. For depositing and withdrawing money from The BA and having
other services, an account is mandatory for every individual and institutional customer. So
my responsibility was to give premium quality services and attempt to sustain our customer
for a long time with Standard. I used to help customers to fill up the account opening form.
Also provided information regarding the types of papers they need to open a particular
account.
5.2.2 Closing Account
Customers who have deposit account but when for some financial reasons they failed to
maintain it, they usually break through the account. My duty was to check the papers that
they have submitted and forward it to account division. Customer accounts are closed for
many reasons. So I closed accounts with maximum attention to the customer so that next
time when they will think about opening a bank account, BA Limited will come to their
mind as a preferred choice.
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5.2.3 Receive Cheque Requisition & Providing Cheque
A cheque requisition is received from the customer for giving a new cheque book
containing a specific number of pages mentioned by customer. Customers who open new
bank account have entitled to receive a cheque book after one week of account opening. I
used to collect account number from them, verified it and issue a new cheque for them. I
received the cheque requisitions throughout the day and sent the list to the head office at
the end of the day.
5.2.4 Pay Order Issue
Pay order has been issued to serve the customer who wants send money not in cash rather
in cheque. It reduces the cash carrying risk. I filled up the pay order slip & check it to help
out the customers .
5.2.5 Clearing Cheque:
Clearing is a system by which a bank can collect customers fund from one bank to another
through clearing house. Mainly two type of clearing is operated. One is inward and another
one is Outward clearing. When the Banks receive cheque drawn on them from other Banks
in the Clearing House, it is Inward Clearing.
When the Branches of a Bank receive cheque from its customers drawn on the other Banks
within the local clearing zone for collection through Clearing House, it is Outward
Clearing. Responsibility of the concerned officer for the Clearing Cheque:
 Crossing of the cheque

 Computer posting of the cheque
 Clearing seal & proper endorsement of the cheque
 Separation of cheque from deposit slip
 Computer print 1st branch wise & then bank wise
 Preparation of 1st Clearing House computer validation sheet
 Examine computer validation sheet with the deposit slip to justify the computer
posting.
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5.2.6 Inward Mail Register:
All incoming mail that addressed to my Branch that are registered by me and marked by
head of branch. After marked the printed copy it transferred to the related officer.
5.2.7 Outgoing Mail Register:
All outgoing mail registered by me which came from different officer for the intension of
sending to the related office/clients.
5.2.8 ATM Card, Cheque Book distribution:
All prepared ATM card and current or saving account check book are distributed by me
from the customer service desk. I collect their signature in the registered book, entry their
delivery information in the i-Staler online software and give their card or cheque.
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CHAPTER SIX
GENERAL BANKING ACTIVITIES
6.1 General Banking
General banking is the starting point of all the banking operations. General Banking
Department is considered as the direct customer service center. Bank provides day-to-day
services to the customers through general banking activities. Every day it opens different
type of new accounts, remit funds, issues bank drafts, and pay orders, issue & dispatches
cheques etc.
General banking department is the heart of all banking activities. Any financial institution
or intermediary that mediates or stands between ultimate borrowers and ultimate lenders is
knows as banking financial institution. General banking is the front-side banking service
department. It provides those customers who come frequently and those customers who
come one time in banking for enjoying ancillary services. In some general banking
activities, there is no relation between banker and customers who will take only one service
form bank. On the other hand, there are some customers with who bank are doing its
business frequently. It is an important department for all banks because it provides day-to-
day service to the customers. Front Desk is the important for general banking. Customers
give their deposits and meet their demand for cash by honoring cheques. Besides this a
customer opens new accounts, remit funds, issues bank drafts and pay orders etc. General
banking department aids in taking deposits and simultaneously provides some ancillaries
services There are different sections in BA to handle general banking activities. In BA,
there are the following sections for handling the general banking activities of the bank.
 Accounts Opening Section

 Cash Section
 Cheque Clearing Section
 Remittance Section
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Figure-13 General Banking
6.1.1 Accounts Opening Section
This section opens accounts. When a customer wants to make savings on or take loan from
or keep something valuable in the custody of a bank then he/she is required to open an
account with that bank. Account opening section is an important factor for banks because
customer is the main source of bank. Selection of customer is another most important factor
because bank’s success and failure largely depends on their customers. So Bank Asia
Limited is very much conscious in selecting its customer because there are many fraud
people dealing with illegal activities through bank. The following functions are done by
the account opening section-
 Opening of accounts.
 Transfer of accounts &
 Closing of accounts
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6.1.1.1 Accounts Opening Process
Recently, Bangladesh Bank has been declared, designed and enforced a unique format of
form for every banks. This format should hold the important document in a same manner
and process respectively for different kind of accounts. Bank Asia Ltd. is not different from
this practice. Accounts opening process can be as follows:
Receiving filled up application in banks prescribed form mentioning what

type of account is desired to be opened
Step 1
The form is filled up by the applicant himself / herself
Two copies of passport size photographs from individual are taken, in
case of firms photographs of all partners are taken
Applicants must submit required documents
Step 2 Application must sign specimen signature sheet and give mandate
Introducers signature and accounts number verified by legal officer
Authorized Officer accepts the application

Step 3
Minimum Al-Arafah Islami Balance is deposited only cash is accepted
Step 4
Account is opened and a Cheque book and pay-in-slip book is given
Step 5
Figure-14 Accounts Opening Process
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Documents Required for Opening a Bank Account
Customer selection is very crucial for opening an account in a Bank. Opening of accounts
creates a contractual relationship between the bank and the customers. Bank Asia Limited
opens account of individuals, sole proprietorship concerns, partnership firms, joint
ventures, private limited companies, public limited companies, Government organizations,
NGOs, Co-operatives, trusts, clubs, associations, & society etc. The required documents
for opening a bank account vary based on the types of depositors/customers and accounts.
The documents required for opening a bank account are described below:
For an Individual Customer
a) Copy of National Identity card or Copy of the Passport or copy of Birth

Certificate or Employer’s Certificate or Ward Commissioner’s/Union Parisad
Chairman’s Certificate or Letter of Introduction by a person acceptable to the Bank.
b) TIN Certificate, if applicable.
c) Two recent passport size photographs duly attested by the Introducer.
For Sole Proprietorship
a) Copy of Trade License.
b) Two recent passport size photographs of the Proprietor/Signatory duly attested

by the Introducer.
c) Copy of the National Identity Card or Passport of the Proprietor/Signatory, if

available or Commissioner’s/Chairman’s Certificate or Letter of Introduction by a
person acceptable to the Bank.
d) TIN Certificate, if applicable. e) Seal of the business concern.
For Partnership
a) Copy of the Partnership Deed of the Firm.
b) List of Partners with their address and phone number.
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c) Copy of Trade License.
d) Extract of Resolution of the Partners of the Firm for opening the account and
authorization for its operation duly certified by the Managing Partner of the Firm.
e) For Registered Partnership, Certificate of Registration of the Firm along with

duly certified copy of the Partnership Deed.
f) Two recent passport size photographs of each Partner/Signatory duly attested by

the Introducer. g) Copy of the Passport/NID Card of each Partner/Signatory, if
available or Commissioner’s/Chairman’s Certificate or Letter of Introduction by a
person acceptable to the Bank.
h) TIN Certificate, if applicable.
Private & Public Limited Company
a) Certified true copy of the Memorandum and Article of Association of the

Company.
b) Certified true copy of Certificate of incorporation of the Company.
c) Certified true copy of Certificate of Commencement of Business of the Company,

in case of Public Limited Company.
d) Latest list of Directors with address and phone number.
e) Extracts of the duly adopted Resolution of the Board of Directors of the Company
for opening the account and authorization for its operation duly certified by the
Chairman/Managing Director of the Firm.
f) Copy of Trade License.
g) Two recent passport size photographs of each Signatory duly attested by the
Introducer.
h) Copy of the NID Card/Passport of each Signatory if available or

Commissioners/Chairman’s Certificate or Letter of Introduction by a person
acceptable to the Bank.
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Associations/ Club/ Trust/ Society/ Charity Organization/ Educational Institution/
Mosque/ Madrasha
a) Certified true copy of Constitution and By-Laws/Memorandum and Article of

Association/Trust Deed.
b) Certified true copy of the certificate or Registration/Permission from the

concerned Government Department (s).
c) List of Members of the Governing Body/Executive Committee with their

address and phone number.
d) Extracts of the duly adopted Resolution of the Board/Executive

Committee/Governing Body for opening the Account and authorization for its
operation duly certified by the Chairman/Secretary/President.
e) Two recent passport size photographs of each Signatory duly attested by the
Introducer.
f) Copy of the NID Card/Passport of each Signatory, if available or

Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person
Non-Government Organizations (NGOs)
a) Copy of the Certificate of Registration from the NGO Affairs Bureau.
b) Copy of the Constitution/Memorandum of the NGO. c) Declaration of the source

of fund.
d) Board Resolution for opening the A/C & operations.
e) Two recent passport size photographs of each Signatory duly attested by the
Introducer.
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f) Copy of the NID Card/Passport of each Signatory, if available or
Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person
Minor’s Account
a) Two copies of recent passport size photographs of both the minor and his/her
guardian.
b) Copy of Birth Certificate of the minor/certificate provided by the minor’s school

or college.
c) Copy of Birth Certificate/National ID Card of the legal guardian.
Foreign Company
a) Certificate of Incorporation.
b) Memorandum & Articles of Association.
c) Board Resolution.
d) Two recent passport size photographs of each Signatory.
e) Board Resolution, Certificate of Incorporation, Memorandum & Articles of

Association of Company should be duly attested by the Bangladesh High
Commission/Embassy in India.
f) Copy of Letter of Permission from Board of Investment.
g) Copy of Work Permit as Foreign National.
h) Documents for transferring capital.
i) Copy of National ID Card of each authorized signatory, if available.
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6.1.1.2 Transfer of Account
An account can be transferred from branch to branch and only from the same bank.
Following steps are considered for this purpose:
 Application in written to the Manager of the account maintaining branch

 Manager sends a request to the manager of the desired branch of depositors
 Sends original Account opening application and specimen signature sheet with the
balance remained in the account at he sent Manager’s request
 New account is opened at desired branch.
6.1.1.3 Closing of an Account
Account closing is also done by account opening section. The customer may close
his/her/their account(s) at any time giving notice to the bank. Similarly, the bank on
genuine ground may close customer(s) account giving reasonable notice for the action or
without any notice if the conduct of the account is not satisfactory to the bank or any
reason(s) whatsoever. In either case, bank will realize a closing charge from the customer’s
account.
To close an account:
 Account holder requires applying in a specific form with full signature.

 He/she/they must surrender the unused leaves/cheque book provided by the bank.
 Verification of signature and approval by operation head.
 Close the account.
On closure of the account, the bank will pay the credit balance (if any) of the account and
any profit due to the customer(s). The customer(s) shall surrender the unused cheque
books/leaves along with the requisition slip and other materials (if any) supplied by the
bank for operation of the account.
93
6.1.2 Cash Section:
The most vital and important section of Bank Asia Ltd. is Cash Department. It deals with
all kinds of cash transactions. This department starts the day with cash in vault. Each day
some cash that is opening cash balance are transferred to the cash officers from the cash
vault. Opening cash balance is adjusted by cash receipts and payments. This figure is called
closing balance. This balance is then added to the vault. This is the final cash balance figure
for the bank at the end of any particular day. There is an important clause and duty practiced
by the branch is to refund the principal amount that exceeds more than Tk. 1 crore at the
principle branch of the bank.
6.1.2.1. Books maintained by this section
 Vault Register: It keeps account of cash balance in vault in the bank.

 Cash Receipt Register: Cash receipt in whole of the day is recorded here.
 Cash Payment Register: Cash payments are made in a day are entered here.
 Rough Vault Register: Cash calculation for final entry in vault register is done here
as any error and correction here is not acceptable.
 Cash Balance Book: Balance here is compared with vault register. If no difference
is found, indicates no error.
94
6.1.2.2 Cash Payment & Receipt
1. Cash payment is made only against cheque.

2. This is the unique function of the banking
system, which is known as payment on
demand”
Cash Payment 3. It makes payment only against its printed
valid cheque.
1. It collects money only its receipts forms

Cash Receipt
2. It receives deposits in form of cash
Cash Receipt
Figure-15 Cash Payment & Receipt
6.1.2.3 Cheque Cancellation or Cash Payment Process
Step 1
• Receiving Cheque by the employee in the cash counter
•Verification of the followings by the cash Officer in the
computer section
Step 2
• Date of the Cheque (present within 6 months from issue
date)
• Issued from this branch
• Amounts in figure and sentence written does not differ 95
• Signature of the drawer does not differ
• Cheque is not torn or mutilated
Step 3
• Gives pay cash seal and sends to the payment counter
Step 4
• Payment officers make payment
Figure 16 Cheque Cancellation or Cash Payment Process
6.1.3 Cheque Clearing Section
Bank receives all kinds of cheque in favor of the client for clearing. When cheque is
received it is necessary to endorse it and cross it specially. The main function of clearing
section is to operate with safety and security of financial transaction of financial instrument
like DD, PO, check etc. on behalf of the customers through Bangladesh Bank Clearing
House, Outside Bank Clearing (OBC), Inter Branch Clearing (IBC). This section examines
in the following way:
 Whether the paying bank within the Dhaka city.

 Whether the paying bank outside the Dhaka city. Then these checks can be cleared
by OBC, OBC stands for Outward bill for collection.
 Whether the paying is their own branch. These checks can be cleared by IBC. IBC
stands for Inter Branch Bill for Collection.
6.1.3.1 Outward Clearing
When the financial instruments like P.O., D.D., and Checks collected by specific branch
within the Dhaka city and not of their own branch then the Outward clearing will be
functioned. The procedures of Outward Clearing are followed:
96
 The instruments with schedules to the main branch of AL-Arafah-Islami Bank Ltd.
With issuing an Inter Branch Debit Advice (IBDA).
 Clearing stamps are affixed on the instruments.
 Checked for any apparent discrepancy.
 The authorized signature endorses instruments.
 Particulars of the instruments and vouchers are recorded in the 'Outward Clearing'
register
 The clients receive the duty signed instruments and also branch code number
affixed on the instruments.
6.1.3.2 Inward Clearing
When the checks of its customer are received for collection from other banks, the following
should be checked very carefully;
 The check must be crossed.

 The check should not carry a date older then the receiving date for more than 6
months.
 The collecting bank must check whether endorsement is done properly or not.
 The amount both in words and figures in deposit slip should be same and also it
should be in conformity with the amount mentioned in words and figures in the
checks.
Essential elements for Clearing
There are three essential elements are required for clearing the Instruments:
1. Clearing Seal,
2. Crossing Seal.
3. Endorsement Seal.
97
6.1.4 Remittance
The word ‘Remittance’ means sending of money from one place to another place through
post and telegraph. Sending money from one place to another through some charges is called
remittance. To pay or receive money of customers in the form of remittance from one place
to another, from one person to another inside and outside the national boundary is an earning
source of every bank. Bank Asia Ltd. operates both the foreign and local remittance to serve
its customers.
In addition, this service is an important part of country’s payment system. Through this
service, people can transfer their funds from one place to another place very quickly. There
are two types of remittance.
Remittance
Foreign Remittance Local Remittance

Figure- 17 Remittance
98
6.1.4.1 Foreign Remittance
Foreign remittance is to send money of customers from one place to another, from one
person to another outside the national boundary.
6.1.4.2 Local Remittance
Sending money of customers in the form of remittance from one place to another, from one
person to another inside and outside the national boundary is another earning source of every
bank. As being a non-ad branch Shyamoli Branch of Bank Asia Ltd. Only operates the local
remittance to serve the customers. In addition, this service is an important part of country’s
payment system. Through this service, people can transfer their funds from one place to
another place very quickly. There are several techniques for collecting local remittance.
These are:
 Pay Order (PO)

 Demand Draft (DD)
 Telegraphic Transfer (TT)
99
CHAPTER SEVEN
ANALYSIS & FINDINGS
7.1 SWOT Analysis of GB
SWOT analysis provides an opinion and adjustment whether the organizations current
position is satisfactory or not.
7.1.1Strengths
 The amount of deposits is one of the biggest strengths of Bank Asia Ltd.
 With conventional, bank is conducted according to Islamic shariah where profit is
the legal alternative to interest.

 BA already achieved a goodwill among the client.
 The bank has earned customer loyalty as different customized services delivered to
the customers as per their need.

 Skilled manpower and efficient employees are being involved to meet the clients
 SMS facilities
 Customers are informed via mobile call when ATM card/cheque prepared.
7.1.2Weaknesses
 Online system is not that much strong.

 So many areas of the country are still out of BA’s network.
 Few number of ATM booths.
7.1.3 Opportunities
 Favorable business climate for commercial banks in the country in comparison with
other business.
 Scope of banking operation is widening day by day.
 There are more opportunities in different deposits.
 The bank can introduce more innovative modern customer service to better survive
in the competition
100
7.1.4 Threats
 Competitors have more attractive deposit schemes.

 The world is advancing towards technology very fast. Though BA taken effort to
join the stream, it is not possible to complete the mission due to the poor
technological infrastructure of our country.
 Though the innovative working is in contentious process but the other rival banks
are coping it within the short time.
 Local competitors can also capture as huge market share by offering similar
products and services provided by the bank.
 Political unrest within the country.
 Change of rules and regulations by the central bank.
7.2 PESTLE Analysis of Bank Asia Limited
The PESTLE Analysis is a tool that is used to identify and analyze the key drivers of
change in the strategic or business environment. The abbreviation stands for Political,
Economic, Social, Technological, Legal, and Environmental factors. The tool allows
the assessing of the current environment and potential changes. The idea is, if the project
is better placed than its competitors, it would be able to respond to changes more
effectively.
The banking industry affects all countries. But it’s subservient to many factors, particularly
to the government and the economy. Banks are unable to behave independently and must
provide services based on specific laws that affect their growth and offerings.
This PESTLE analysis highlights key factors affecting the banking industry.
101
7.2.1 Political factors: A tool for the big guys
The banking sector looks all powerful — but it’s susceptible to a bigger giant: the
government. Government laws affect the state of the banking sector. The government can
intervene in the matters of banking whenever, leaving the industry susceptible to political
influence. This includes corruption amongst political parties, or specific legislative laws
such as labor laws, trade restrictions, tariffs, and political stability.
7.2.2 Economic factors: Easily influenced
The banking industry and the economy are tied. How income flows, whether the economy
is prospering or barely surviving during times of recession, affects how much capital banks
can access. Spending habits, and the reasons behind them, affect when customers borrow
or spend funds at banks. Additionally, when inflation skyrockets, the bank experiences the
backlash. Inflation affects currency and its value and causes instability. Foreign investors
think twice before providing their funds when a particular country’s currency value is high.
Exchange rates also affect banks globally — stable currencies such as the US dollar impact
other currencies, spending habits, and inflation rates in other countries.
7.2.3 Sociocultural factors: Consumers want ease
Cultural influences, such as buying behaviors and necessities, affect how people see and
use banking options. People turn to banks for advice and assistance for loans related to
business, home, and academics. Consumers seek knowledge from bank tellers regarding
saving accounts, bank related credit cards, investments, and more.
Consumers desire a seamless banking experience. And technology is developing to allow

consumers to buy products easier, without requiring assistance directly from banks.
102
7.2.4 Technological factors: Smartphones to the rescue
Once, it was expected to visit the local bank to make changes to financial accounts. But
not anymore. Technology is changing how consumers handle their funds. Many banks offer
a mobile app to witness accounts, transfer funds, and pay bills on smartphones.
Smartphones can scan cheques, and the bank can process it from their end, at their location.
This change helps to save paper and the need to drive directly to the branch to handle these
affairs. Debit cards are also changing. Chips have been implemented, requiring users to
insert their card into debit machines rather than swiping them. Other countries, such as
Canada, have implemented a “tap” option — tapping the debit card onto the device,
requiring no pin, for a transaction to complete. These changes make it easier on the user to
make purchases without required intrusion from banks. Even banks themselves are
utilizing technology within the workplace. Telecommunicating through virtual meetings is
being embraced. It replaces the need for in-person meetings.
7.2.5 Legal factors: Strict guidelines
The banking industry follows strict laws regarding privacy, consumer laws, and trade
structures to confirm frameworks within the industry. Such structures are required for
customers in the allocated country and for international users.
7.2.6 Environmental: Reduced footprint
With the use of technology — particularly with mobile banking apps — the use for paper
is being reduced. Additionally, the need to drive directly to a branch to handle affairs is
minimized as well.
103
CHAPTER EIGHT
RECOMMENDATION &
CONCLUSION
8.1 Recommendation
Following recommendation can be made to improve service quality and overall position
of the general banking activities of Bank Asia Limited.
 When a customer opens a new account then a cheque book can be delivered at that
time in name of welcome account with containing 5 pages.
 Bank employees should be more diplomatic for acquiring information of the
customers.
 Bank Asia Limited can join to the all exchange house for remittance. As a result,
Money transfer from anywhere in the World to Bangladesh in minutes and money
transfer between Bangladesh and any other part of the globe is safer and faster than
ever before.
 Bank Asia Limited should increase the number of its own ATM booths in important
places to attract new customer to open account and to help flourishing its operation
and increasing customer satisfaction.
 The bank should also focus on the marketing aspects to let customers know about
their products and offerings and more promotion should be given to attract new
customer.
 The bank should take necessary initiatives to improve online service quality so that
technologically advanced people can operate online deposits.
 The number of branches of the bank should be extended even in the remote areas
of the country with a view to grabbing a large pool of customers.
 The bank should provide its employees with regular training and development
program to increase efficiency in general banking activities.
 The bank should pay proper honorarium to the intern & do friendly behave to
motivate their performance.
 They should give more attention in increasing the deposit in different account.
 Bank should also increase their service lead time.
104
8.2 Conclusion
In recent time the Banking arena is one of the most competitive business fields in
Bangladesh. As Bangladesh is a developing country, a strong banking sector can change
the socio economic structure of the country. Bank Asia Limited is the bank which is highly
potential commercial Bank of Bangladesh. It has strong performance on General Banking.
Bank Asia Ltd. is a new generation Bank. It is committed to provide high quality financial
services/products to contribute to the growth of G.D.P of the country through stimulating
trade and commerce, accelerating the pace of industrialization, boosting up export, creating
employment opportunity for the educated youth, poverty alleviation, raising standard of
living of limited income group and overall sustainable socio-economic development of the
country. The Bank Asia Ltd. is not so far when it will be in a position to overcome the
existing constraints and it may be expected that by establishing a network over the country.
I had the privilege to learn many things from the general banking through my active
involvement in this branch. In this paper I have tried to highlight General Banking activities
of Bank Asia Limited.
From the practical materialization of customer dealing procedure during the whole period
of my practical orientation in Bank Asia limited I have reached a firm and concrete
conclusion in a very confident way. I believe that my realization will be in harmony with
most of the banking thinkers. It is quite evident that to build up an effective and efficient
banking system to the highest desire level, computerized transaction is must.
I joined as an intern in Bank Asia Ltd., Shyamoli Branch for three months to get practical
experience. I was able to learn many things and gather a brief knowledge about the current
situation of the banking sector of Bangladesh. I got a real communication skill in the office
to expand my confidence level. Work experience of 03 months as an intern helped me to
gather knowledge as well as helped to prepare a complete internship report. Hopefully
these experiences will be very helpful for my future career. I think this report may show a
guideline to Bank Asia Ltd. for its future planning and its successful operation to achieve
its goal in the competitive environment. From the learning and experience point of view I
can say that I really enjoyed my internship at Bank Asia Ltd. from the very first day. I am
105
confident that this 03 Month internship program at Bank Asia Ltd., Shyamoli Branch will
definitely help me to realize my further carrier in the job market.
106
References
Azad, G.M.A.K. (2019), Monetary Policy, Bangladesh Bank, DCP-01-2019-1000, 1-17.
Bangladesh Bank Monetary Policy Statement, 2019.
Bank Asia Limited., (2016). Bankasia-bd.com. Retrieved 10 August 2016, from

http://www.bankasia-bd.com/
Bank Company Act, 1991.
Basics of Banking, a comprehensive e-learning course library comprising 13 courses on

various topics in understanding basics of banking. Global Financial Training and
Technology. 5280 Carroll Canyon Road, Suite 220, San Diego; CA 92121, U.S.A
Chakravarty, S. W. R. (1996), “How Moment of Truth Define Bank-Customer

Relationship”, Journal of Retail Banking Services, Vol. 18, No. 1, pp. 29-34.
Crockett, A. (2002). Activities of the Bank: the year in review.

https://www.bis.org/speeches/sp020708.htm
Delis, M. D; Staikouras, P. K. and Tsoumas, C. (2019). Supervisory enforcement actions

and bank deposits. Recent Journal of Banking & Finance Activities. 106: 110-123.
GB in charge, Mrs. Sultana Dilruba Akter, Executive Officer, Bank Asia Ltd. Shyamoli
Branch, Cell: 04470009165, Ph: (02)9103565, 9103566
https://www.assignmentpoint.com/business/banking/general-banking-activities-rupali-
bank-limited.html
Jebran, J.K., Hossain, Md. A., (2012), Consumer’s perception on general banking
activities of commercial banks: a study in the banking context of Bangladesh, vol:4,
no.07, European Journal of Business of Management.
MMM, M. (2015). E-Banking Service Quality and Customer Satisfaction of a State Owned
Schedule Bank of Bangladesh. The Journal of Internet Banking and
Commerce, 01(s2). doi: 10.4172/1204-5357.s2-009
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Prin. Dr. Babasaheb Sangale, Prin. Dr. T. N. Salve, Dr. M. U. Mulani, Fundamental of
Banking.
Spong, K. (2000). Banking regulation. Its Purposes, Implementation and Effects. Division
of Supervision and Risk Management, Federal Reserve Bank of Kansas City. 5: 47-
69.
The Daily Star., (2014). Xpress Money teams up with Bank Asia. Retrieved from
http://www.thedailystar.net/xpress-money-teams-up-with-bank-asia-9306
The Financial Express, (2016)., Bank Asia receives BB appreciation. Retrieved from
http://www.thefinancialexpress-bd.com/2016/05/11/29828/Bank-Asia-receives-
BB-appreciation
108

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“Activities of General Banking: An overview of Bank

An internship report submitted to the Department of Management Studies,

Department of Management Studies

Submission date: 8th July, 2019

G.M. Sohel Mahmud

8th July, 2019

Abu sayef Md. Muntaquimul Bari Chowdhuri

Subject: Submission of Internship report

G.M. Sohel Mahmud

Chapter Topic Page

7.2.6 Environmental: Reduced footprint 103

Eight 8.1 Recommendation 104

Figure-10 Hajj Card 65

Figure-11 Shadhin Card 66

Figure-12 Gift Card 67

Figure-13 General Banking 87

1.6.1 Primary Objective

1.6.2 Specific Objective

Specific objectives of the study are

Deregulation of the building the society is another development in banking activities. In

General banking activity is a grossly neglected area for performance measurement in

Levesque and McDougall (1996) exhaustively explored the consequences of service

Banking, being a customer-oriented services industry, the customer is the center of

3.1.1 Primary Sources:

 Day to day operation with staff.

3.1.2 Secondary Sources:

 Annual report of Bank Asia Ltd.

3.2 Data Collection Method:

Activities Time Line

4.2 Objectives of the Bank Asia Ltd:

 To be a dynamic leader in the financial market in innovating new products as

4.3.3 Core Values:

4.4 Company Profile at a Glance:

Name of the organization: Bank Asia Limited

Legal Status : Private Limited Company

Category : Commercial Bank

Date of Legal Identity : 27th November, 1999

Head office : Tea Board Bhaban (Ground Floor) - 111-113 Motijheel

Corporate Address : Rangs Tower, 68, Purana Paltan, Dhaka, Bangladesh.

Number of Branches : 127

Services : Retail Banking

Email Address : Bankasia@Bankasia.com.bd

Service Hour : Sunday to Thursday (10am to 4pm)

Help Line : 16205

Chairman : Mr. A. Rouf Chowdhury

Figure-2 Corporate Structure

Figure-3 Hierarchy of Bank Asia

Figure-4 Organogram of Bank Asia, Shyamoli Branch

4.5 Divisions of Bank Asia-

4.5.1 Operations, Credit & IT

The Marketing Department is in charge of the coordination of all promoting exercises of

4.5.4 Credit Division:

4.5.7 Information & Communication Department

Serial Branch Name Address Telephone

24. Paribagh Bangabandhu Sheikh Mujib Medical

There are also 92 Branches in Bangladesh.

Loan Type/ Category

 To help the genuine businessmen having entrepreneurship, initiative, sincerity,

 Equal Monthly Installment.

Debt Equity Ratio

 Must be a growing Business Concern.

 Valid Trade License.

 Registered Mortgage of Land & Building.