BJMP Citizens Charter 2020

BUREAU OF JAIL MANAGEMENT AND PENOLOGY
CITIZEN’S CHARTER
I. Mandate
The Bureau of Jail Management and Penology (BJMP) is mandated to direct,
supervise and control the administration and operation of all district, city and
municipal jails nationwide with pronged tasks of safekeeping and development of
inmates.
II. Vision
A premier institution highly regarded by society for the secured and humane
treatment of PDL by its competent and motivated corps.
III. Mission
To enhance public safety by ensuring humane safekeeping and development of
PDL in all district, city, and municipal jails for their reintegration to society.
IV. Service Pledge

The Bureau of Jail Management and Penology in the pursuit of high quality
standards of service to our clientele, do hereby pledge to:
• Guard the Gate or secure every jail facility with utmost discipline to ensure
public safety;
• Guard the Badge or preserve the dignity of the jail profession by promoting
professionalism of every jail personnel;
• Guard the Purse or ensure every centavo from the National Treasury is utilized
only for the improvement of the living conditions of Persons Deprived of Liberty
(PDL), adhering to the principle of transparency and accountability in all
transactions pursuant to RA 9184 or the Government Procurement Reform Act;
• Guard the Life or provide for the welfare and development of PDL during
detention, as well as after-care programs for their reintegration to the society;
• Provide the public with proper forum to access our information as well as to air
legitimate concerns for immediate and appropriate action;
• Develop best procedural practices at par with international standards; and
• Enforce strict compliance with the service standards and guiding principles
under RA No. 9485 as amended by RA 11032, or otherwise known as “Ease of
Doing Business and Efficient Government Service Delivery Act of 2018” to
ensure delivery of effective and efficient frontline services.
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V. List of Services
Directorate for Personnel and Records Management (DPRM) 6

External Service 6
Application for Jail Officer 1 (JO1) 7
Internal Services 13
Issuance of General Orders (GO) for: Change Status, Change Name & 14
Appointments
Issuance of Special Orders (SO) for Reassignment / Transfer of 17
Personnel
Issuance of Letter Orders (LO) 19
Issuance of Resignation Orders 20
Issuance of Certificate of Employment / Bona Fide Member 22
Issuance of Certificate of Service Record 24
Issuance of Certificate of Leave Credits 26
Issuance of Certificate of Appearance 28
Issuance of BJMP ID Card 29
Application for Study Leave Order 31
Application for Authority to Travel Abroad 34
Application for Scholarship Program 36
Application for Monetization of Leave Credits 39
Retrieval of Documents from 201 File 42
Request for Copy of GO / SO / LO / Notice of Salary Adjustment 43
(NOSA) /Notice of Base Pay Adjustment (NOBPA)
Processing of Retirement / Separation Benefits 45
Directorate for Program Development (DPD) 50

External Services 50
Data Provision/Assistance to Students/Researchers in their Studies on 51
Matters related to Jail Management and Penology
Issuance of Research Endorsement (from Regional Office through e- 52
mail)
Issuance of Research Endorsement (Directly with DPD, NHQ) 53
Directorate for Welfare and Development (DWD) 55

Sale of PDL Livelihood Product/Project 56
Application for MOA/MOU or Renewal of MOA/MOU (for service 58
providers with nationwide scope only)
Provision of Statistics and other Data requests related to PDL Welfare 60
and Development
Directorate for Operations (DO) 63

Provision of a Copy of Jail Statistics (e.g. Jail Population, Congestion 64
Rate and others) and Letter Reply (re: Detention of Foreign Nationals
and other Detainees)
Directorate for Human Resource Development (DHRD) 67

External Service 67
3
Application for On-the-Job Training (OJT) 68
Conduct of Seminars/Trainings 69
Report Changes 73
Directorate for Health Service (DHS) 74

Application for Hospital and Medical Expense Reimbursement 75
Medical Consultation 77
Dental Consultation 78
Counseling, Psychotherapy and other Psychological Interventions 79
Directorate for Investigation and Prosecution (DIP) 81

External Service 81
Receiving of Complaint 82
Internal Service 84
Receiving of Complaint through Email/ 85
Endorsement from other Offices and Agencies
Finance Service Office (FSO) 87

Payment of Fine, Penalties and Reimbursable Amount to the 88
Government
Issuance of Certificate of Last Payment 88
Issuance of Certificate of No Money Accountability 89
Issuance of Certificate of Employment and Compensation 90
Accounting Office (AO) 92

Issuance of Certificate of Taxes Withheld 93
Issuance of Order of Payment 94
Response to Inquiries on Processed Claims and Concerns on other 95
Accounting Matters (Phoned-In)
Internal Service 97
Response to Inquiries on Processed Claims and Concerns on other 98
Accounting Matters (Walk-In)
Legal Service Office (LSO) 100

Issuance of Certificate of No Pending Case 101
Issuance of Certified True Copy of Cases 102
Community Relations Service Office (CRSO) 104

External Service 104
Issuance of Clearance to Conduct Photo and Video 105
Coverage/Documentation
Request for Information/Data/Records 107
Issuance of Clearance to Conduct Interview with PDL and Personnel 110
Visitation of Foreign Consular Offices in Jails 113
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Supply Accountable Office (SAO) 116
Certificate of No Property Accountability 117
Renewal of Property Acknowledgment Receipt (PAR) 118
Regional Investigation and Prosecution Division (RIPD) 120

External/Internal Service 120
Filing of Complaint / Case against Erring BJMP Personnel 121
Jail Unit 123

E-Dalaw Service 124
Jail Visitation Service / Visitor’s Registration 124
Issuance of Certificate of Detention 127
5
Directorate for Personnel and Records
Management (DPRM)
External Service
6
1. Application for Jail Officer 1 (JO1)
The Bureau of Jail Management and Penology (BJMP) hire additional Jail Officers
nationwide for its yearly regular quota. It is an opportunity for young professionals
who wish to pursue a career in government service particularly in the jail
management profession. Likewise, being a jail officer is a unique opportunity where
you can help people behind bars to become better persons while enjoying a decent
and secured job.
Office/Division: Recruitment and Selection Section, AAORHAD

Classification: Highly Technical
Type of G2C- Government to Citizens
Transaction:
Who may avail: Any person who possesses the following general qualifications:
1. Must be a Filipino citizen;
2. Must be of good moral character;
3. Must possess 2nd level eligibility acquired through any of the
following:
a. Must have passed the Career Service examination professional
level;
b. Must have passed the Penology Officers Examination (POE);
c. Must possess the appropriate eligibility required for his/her
baccalaureate degree, which is granted to passers of the bar
examination conducted by the Supreme Court and/or of
licensure board examinations administered by the Professional
Regulation Commission (RA 1080);
d. Must have qualified for the grant of any of the eligibilities
provided under special laws and CSC issuances (2nd level);
4. Must not be less than twenty-one (21) years old nor more than thirty
(30) years old (at the time of appointment);
5. Must possess baccalaureate degree;
6. Must not have been dishonorably discharged or dismissed for
cause from previous employment;
7. Must not have been convicted by final judgment of any offense or
crime involving moral turpitude;
8. Must be at least 1.62 meters in height for male and 1.57 meters for
female; and
9. Must weigh not more or less than 5 kilograms from the standard
weight corresponding to his/her height, age and sex (must not have
a BMI greater than 25).
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. Accomplished Personal Data Sheet Download the form to the CSC Website
(PDS Revised 2017) (1 original copy) (http://csc.gov.ph/2014-02-21-08-28-23/pdf-
files/category/867-personal-data-sheet-
revised-2017.html)
b. Original Transcript of Records (TOR) College/University where the client
(Authenticated/ certified true copy by graduated
the school registrar) (1 authenticated/
certified true copy)
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c. Original copy of diploma/ special order College/University where the client
(1original copy) graduated
d. Original Birth Certificate Philippine Statistics Authority
e. Original marriage certificate issued by Philippine Statistics Authority
PSA (If applicant is married) (1 original
copy)
f. Original NBI clearance (1original copy) National Bureau of Investigation
g. Original certificate of eligibility or board Civil Service Commission/Professional
rating with PRC ID card (1 original Regulation Commission
copy)
h. Original barangay, fiscal, Municipal Barangay Hall where the client resides,
Trial Court, Regional Trial Court and Fiscal’s Office, Municipal Trial Court,
police clearances (1 original copy) Regional Trial Court and Local Police
Station
i. One piece passport size latest ID Any Photo Shop
picture and one piece 1”x1” ID picture
with name tag (1 piece with White
background)
j. For applicants with previous Previous Government Agency where the
government service, present service Applicant rendered service
record/certificate of employment
(1original/authenticated/certified copy)
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1. Present 1. Conduct preliminary
original copies interview and Chief, Recruitment
of required assessment of Section
documents/ applicant Directorate for
Personnel and
credential for
None 10 Minutes Records
evaluation. Management
1.1 None 1.1 Review and or
evaluation of the Recruitment Jail
documents presented Non-Office Rank
Regional Office
2. Fill out Client 2. Ask client to fill out a
Feedback Form Client Feedback Form Chief, Recruitment
Section
Directorate for
Personnel and
None 1 Minute Records
Management
or
Recruitment Jail
Non-Officer Rank
Regional Office
3. Proceed to 3. Endorse qualified Chief, Medical
None 15 Minutes Section
Directorate for applicant to
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Health Service Directorate for Health Directorate for
(DHS) Service for Initial Health Services
(or the Health Medical Evaluation or
Service (Conduct of height and Chief, Health
Division for weight measurement, Service Division
Regional Office
Regional and Physical
Offices) for examinations)
Initial Medical
Evaluation
4. Wait for the 4. Schedule conduct

notice to of EnLex Chief, Recruitment
undergo Entry Section
Level 4.1 Inform applicants Directorate for
Examination thru text message Personnel and
(EnLex) via text regarding the schedule Records
None 5 Days Management
message or in of EnLex
BJMP website or
4.2 Post name of Recruitment Jail
4.1 None applicants qualified to Non-Officer Rank
Regional Office
undergo EnLex in
4.2 None BJMP website
5. Undergo 5. Administer EnLex Chief, Recruitment
EnLex Section
Directorate for
Personnel and
Records
None 3 hours Management
or
Recruitment Jail
Non-Officer Rank
Regional Office
6. Wait for the 6. Schedule conduct of Chief, Recruitment
notice to NP Exam Section
undergo Neuro- Directorate for
Psychiatric (NP) 6.1 Inform applicants Personnel and
Records
Exam thru text message None 10 Days Management
regarding schedule of or
6.1 None NP Exam Recruitment Jail
Non-Officer Rank
Regional Office
7. Undergo NP 7. Administer NP Exam Chief, Mental
Exam Health and
Behavioral Science
Division
Directorate for
None 1 Day Health Service
or
Chief, Health
Service Division
Regional Office
9
8. Wait for the 8. Release the NP Directorate for
result of NP result (written and Health Service
Exam interview) None 66 Days or
Regional Health
Service Division
9. Wait for the 9. Prepare worksheets
notice to and list of qualified
undergo panel applicants prior to Chief, Recruitment
interview (via conduct of panel Section
text message or interview Directorate for
thru BJMP 5 Days upon Personnel and
Records
website) 9.1 Schedule panel None release of NP Management
interview result or
9.1 None Recruitment Jail
9.2 Inform applicants Non-Officer Rank
9.2 None thru text message Regional Office
regarding schedule of
panel interview
10. Prepare 10. Conduct panel
copies of PDS interview
and rating
sheets for the
National
Human
Resource National Human
Merit, Resource Merit,
Promotion and Promotion and
Selection Selection Board
National Office
Board
None 1 Day or
(NHRMPSB) / Regional Human
Regional Resource Merit,
Human Promotion and
Resource Selection Board
Merit, Regional Office
Promotion and
Selection
Board
(RHRMPSB)
and undergo
panel interview
11. Wait for the 11. Schedule conduct Chief, Recruitment
notice to of medical exam Section
undergo Directorate for
medical exam 11.1 Inform applicants Personnel and
thru text message None Records
5 Days Management
11.1 None regarding schedule of or
medical exam and Recruitment Jail
Strength and Agility Non-Officer Rank
Test (SAT) Regional Office
10
12.Undergo 12. Conduct SAT Staff of the
SAT Directorate for
Health Service
or
Regional Health
Service Division in
coordination with
Chief, Recruitment
Section
Directorate for
Personnel and
None 2 Days Records
Management
or
Recruitment Jail
Non-Officer Rank
Regional Office
or
Staff of the
Directorate for
Human Resource
and Development
13. None 13. Prepare worksheet Chief, Recruitment
and Section
NHRMPSB/RHRMPSB Directorate for
resolution for the Personnel and
appointment of Jail None Records
1 Day Management
Officer 1 (JO1) or
Recruitment Jail
Non-Officer Rank
Regional Office
14. None 14. Route resolution to Chief, Recruitment
NHRMPSB/ Section
RHRMPSB members Directorate for
and to the Chief BJMP/ Personnel and
Records
Regional Director for None 3 Days Management
approval or
Recruitment Jail
Non-Officer Rank
Regional Office
15. Await result 15. Schedule conduct
of validation, of oath-taking for JO1 Chief, Recruitment
passers for the applicants who passed Section
schedule of the recruitment Directorate for
Personnel and
oath- taking process
Records
ceremony None 5 Days Management
15.1 None 15.1 Inform JO1 or
applicants who passed Recruitment Jail
the recruitment Non-Officer Rank
process on the Regional Office
11
schedule of the oath-
taking ceremony
15.2 None
15.2 Post final list of
applicants due for
appointment to the
rank of JO1 on the
BJMP website
16. Report for 16. Administer the oath Chief, Bureau of
oath - taking of office Jail Management
ceremony and Penology
None 1 Hour Or
Regional Director
of the Jail Bureau
17. None 17. Prepare Human Resource
appointments to be Management
signed by the Officer
DPRM/Chief, PRMD Directorate for
and Chief, Personnel and
Records
BJMP/Regional None 3 Days Management
Director /Chief, Personnel
and Records
Management
Division
Regional Office
18. None 18. Prepare the
documents of the Chief, Recruitment
newly appointed JO1 Section
for endorsement to the Directorate for
Personnel and
DHRD for schedule of
None 1 Day Records
Mandatory Training Management
or
Recruitment Jail
Non-Officer Rank
Regional Office
108 Days, 4
TOTAL: None Hours and 26
Minutes
12
Management (DPRM)
Internal Service
13
1. Issuance of General Orders (GO) for: Change Status, Change
Name & Appointments
The Directorate for Personnel and Records Management is responsible for the
issuance of General Orders for retirement, promotion and dismissed as requested
by BJMP personnel. General Orders for Change Status, Change of Name and
Appointments can be issued by both the BJMP NHQ and Regional Offices. The
following General Orders issued by the Directorate for Personnel and Records
Management, to wit:
General Orders for Change of Name and Status intend for BJMP personnel
requests for changes in personal records (name/date/place of birth) and change of
name due to change of their civil status;
General Orders for Promotion issue to BJMP Personnel indicates the effectivity
date of the promotion, salary grade, and rank;
General Orders for Retirement pertains to the name and region of the requesting
personnel, effectivity date of the retirement either Compulsory or Optional. Pertinent
documents shall be required for the issuance of Retirement Orders by the DPRM-
NHQ.
General Orders for Dropped from the Rolls issued to BJMP personnel separated
from the service for excessive absenteeism without prior notice.
General Orders for Dismissal from the Service issue to BJMP Personnel
permanently terminated from the service.
Office/Division: Placement Section, AOOHRAD

Classification: Complex
Type of Transaction: G2G- Government to Government
Who may avail: All BJMP Personnel
Issuance of General Orders for Directorate for Personnel and Records
Promotion Management - Communication
Approved appointment Management Section
(1 original/authenticated copy)
Issuance of GO for DFR and Dismissal Ombudsman, Civil Service Commission,
from the Service (JOR) Department of Interior and Local
Decision from Ombudsman, CSC, Government and BMP National
DILG and Legal Service Office Headquarters - Legal Service Office
(1 original copy/authenticated
copy)
Issuance of GO for Retirement Philippine Statistics Authority
(Compulsory Retirement)
Birth certificate (1 original copy)
Optional Retirement: Regional Office – Personnel and Records
a. Endorsement from the regional Management Division
director (1 original copy)
b. Letter request from the personnel Requesting Client
(1 original copy)
14
c. PDS (Revised 2017) (1 original Directorate for Personnel and Records
copy) Management - Communication
Management Section
d. Updated service record (1 Regional Office where assigned/
original copy) Directorate for Personnel and Records
Management - Communication
Management Section
e. Copy of appointment from the Directorate for Personnel and Records
previous employment (1 original Management - Communication
copy) Management Section
f. Latest attested appointment Directorate for Personnel and Records
(1 original copy) Management - Communication
Management Section
g. Certificate of no pending case Regional Office – Legal Section
(Regional Office) (1 original
copy)
h. Certificate of no pending case Legal Service Office – Administrative and
(NHQ) Records Section
i. Affidavit that applicant will not Requesting Client
withdraw his/her application for
optional retirement nor file
nullification of his/her retirement
order once issued
(1 original copy)
j. Copy of latest longevity pay order Directorate for Personnel and Records
Management Section
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO TIME RESPON-
BE SIBLE
PAID
1. Submit required 1. Evaluate if
documents to support submitted
Chief, Personnel
request for retirement, documents are
Records
promotion and complete and
3 Minutes Management
dismissal from the are in order None Division
service to Chief, Regional Office
PRMD
2. Wait for the 2. Endorse
approval of request request and
forward
Regional Director
documents to Regional Office
None 1 Hour
NHQ-DPRM via
mail
3. None 3. Evaluate if
forwarded
documents are Admin Clerk
complete and in None 3 Minutes Regional Office
order
15
4. None 4. Prepare GO Admin Clerk
for retirement, Directorate for
promotion, None 1 Minute Personnel and
dismissal from Records
the service Management
5. None 5. Route the GO
for retirement, Chief,
promotion and Communication
dismissal from Management
the service to Section
None 1 Day Directorate for
the Command
Group and the Personnel and
Chief, BJMP for Records
approval Management
6. None 6. Sign GO Director for
Personnel and
Records
None 1 Minute Management
National
Headquarters
7. Receive the GO 7. Release the
and write the full name
GO for
and affix signature in
retirement,
the releasing logbook
promotion,
dismissal from
Admin Clerk
the service and
Directorate for
notify the client Personnel and
None 1 Minute
to write his/her Records
full name in the Management
releasing
logbook and affix
signature
8. Fill out Client 8. Ask client to Admin Clerk
Feedback Form fill out a Client Directorate for
Feedback Form 1 Minute Personnel and
None Records
Management
9. None 9. Email the
order to the Message Center
regional office of Jail Non-Officer
the requesting 3 Minutes Rank
personnel None Chief of
Directorial Staff
Office
10. None 10. File the GO
in General Records Officer
Orders folder Clerk
and modify None Directorate for
directory and 2 Minutes Personnel and
personnel Records
database Management
16
TOTAL 1 Day, 1 Hour
None
and 15 Minutes
2. Issuance of Special Orders (SO) for Reassignment / Transfer of

Personnel/ Suspension/Schooling
The DPRM-NHQ issues Special Orders requested by BJMP personnel. The
following Special Orders issued by the Directorate for Personnel and Records
Management, to wit:
Special Order for Reassignment and Transfer of Personnel was supported by a

Special Order issued by the Regional Office (personnel within region particularly
their movement on Jail Assignment) and the National Headquarters (for JORS and
JNORS from one region to another);
Special Order for Schooling is endorsed by the Directorate for Human Resource
Development indicating the list of personnel to undergo the mandatory/special
training subject for issuance of Special Order by DPRM;
Special Order for Suspension will be issued upon receipt of certificate of finality
from the Legal Service Office;

Issuance of SO on Transfer of
PersonnelEndorsement from the regional
office indicating requirements such as:
Letter request of personnel

(1 original copy) Requesting Client
Certificate of availability
(1 original copy) Losing Regional Office
Certificate of accommodation
(1 original copy) Gaining Regional Office
Issuance of SO for Suspension of

Personnel (JOR)
Certificate of finality from Legal Service Legal Service Office – Administrative and
Office (LSO) Records Section
(1 original copy)
Issuance of SO for Schooling
Endorsement from DHRD (List of Directorate for Human Resource
personnel for schooling) (1 original Development – Administrative Division
copy/authenticated/certified copy)
17
Issuance of SO for Movement of
Personnel (JOR)
Endorsement from the Regional Regional Office – Personnel and Records
Director Management Division
BE SIBLE
PAID
documents to support submitted Chief, Regional
request for transfer/ documents are 5 Minutes Personnel
schooling and complete and in None Records
Management
movement of order
Division
personnel to Chief, Regional Office
PRMD
2. Wait for the 2. Endorse
approval of request request and 1 Hour Regional Director
forward Regional Office
document to
NHQ-DPRM via None
mail with
attached
documents
3. None 3. Evaluate if
forwarded 5 Minutes Admin Clerk
documents are None Regional Office
complete and in
order
4. None 4. Route Chief,
application for 1 Day Communication
the Command Management
Group and Chief, Section
BJMP for None Directorate for
Personnel and
approval Records
Management
5. None 5. Prepare SO
upon approval of 1 Minute Admin Clerk
request Directorate for
Personnel and
None Records
Management
6. None 6. Sign SO 1 Minute Director for
Personnel and
Records
None Management
National
Headquarters
7. Receive the SO for 7. Release the
transfer, suspension, SO for transfer, None Admin Clerk
18
schooling or suspension, Directorate for
movement of schooling and 1 Minute Personnel and
personnel movement of Records
Write full name and personnel and Management
affix signature in the notify the client to
releasing logbook write his full
name in the
releasing
logbook and affix
signature
8. Fill out Client 8. Ask client to fill 1 Minute Admin Clerk
Feedback Form out a Client Directorate for
Feedback Form None Personnel and
Records
Management
9. None 9. Mail the order
to the regional 1 Day Message Center
office of the Jail Non-Officer
requesting Rank
None Chief of
personnel
Directorial Staff
Office
10. None 10. File the SO in
Special Orders 2 Minutes
folder and modify Records Officer
directory and Clerk
None Directorate for
personnel
Personnel and
database Records
Management
2 Days, 1 Hour
TOTAL None and 16
Minutes
3. Issuance of Letter Orders (LO)

The DPRM-NHQ is responsible for the issuance of letter order as requested by
Directorates, Offices at National Headquarters and Regional Offices. It is a written
order served as an official document giving authority to participate in meetings,
activities, workshops, conference and other official functions.

Classification: Simple
Who may avail: All BJMP personnel
CHECKLIST OF REQUIREMENT WHERE TO SECURE
Letter Order Request Form (1 original Requesting Client
copy)
BE SIBLE
PAID
19
documents to support submitted
request for Letter documents are Admin Clerk
None 1 Minute Regional Office
Orders (LO) to complete and are
Communication in order
Section, DPRM
2. None 2. Endorse
request and
Admin Clerk
forward
None 1 Minute Regional Office
documents to
NHQ-DPRM
3. None 3. Prepare LO for Admin Clerk
approval Directorate for
None Personnel and
1 Minute Records
Management
4. None 4. Sign routing
slip of LO for Director for
Personnel and
routing to the
Records
Chief of None 1 Minute Management
Directorial Staff of National
the Jail Bureau Headquarters
(CDS)
5. Upon signature of 5. Sign LO Director for
the CDS to the routing Personnel and
slip Records
National
Headquarters
6. None 6. Release the LO Message Center
to the concerned Jail Non-Officer
office/personnel Rank
None 1 Minute Chief of
Directorial Staff
Office
7. Receive the LO 7. Notify the Message Center
client/personnel Jail Non-Officer
and ask client to Rank
1 Minute Chief of
sign the receiving None
copy of LO Directorial Staff
Office
8. Fill out Client 8. Ask client to fill Admin Clerk
Feedback Form None 1 Minute Personnel and
Records
Management
TOTAL None 8 Minutes
4. Issuance of Resignation Orders

The DPRM-NHQ issues Resignation Orders to BJMP personnel who applied for
his/her termination in the jail service. Issuance of Resignation Orders is given for
20
the confirmation of the resignation indicating the name, previous region of the BJMP
Personnel and its date of effectivity.
Note: Steps 1 and 2 are for personnel assigned in field units
only; For personnel assigned in the NHQ, proceed directly to
step no. 3 after submitting the required documents
a. Endorsement from the Regional Regional Office – Personnel and
Director Records Management Division
b. Letter request (1 original copy) Requesting Client
c. Certificate of leave credits Regional Office – Personnel and
(1 original copy) Records Management Division
d. Certificate of no money and no Regional Office – Supply Accountable
property accountability (1 original copy) Office
Finance Service Office – Administrative

Section
BE SIBLE
PAID
1. Evaluate if Chief, Personnel
1. Submit required
submitted and Records
documents to support
documents are None 5 minutes Management
request for resignation Division
complete and are
to Chief, PRMD Regional Office
in order
2. Wait for the approval 2. Endorse
of request request and
Regional
forward
None 1 Day Director
document to Regional Office
NHQ-DPRM via
mail
3. None 3. Evaluate if Admin Clerk
forwarded Directorate for
documents are 5 minutes Personnel and
None Records
complete and are
in order Management
application for Communications
resignation to the Management
Command Group Section
and Chief, BJMP
Personnel and
for approval Records
Management
5. None 5. Prepare GO None 1 minute Admin Clerk
21
Directorate for
Personnel and
Records
Management
6. None 6. Sign GO Director for
Personnel and
Records
None 1 minute Management
National
Headquarters
7. Receive the GO for 7. Release the
resignation GO
(For Walk-in)
Admin Clerk
7.1 Write full name and 7.1 Notify the
Directorate for
affix signature in the client to write his Personnel and
releasing logbook full name in the None 1 minute
Records
releasing logbook Management
and affix
signature
(For Region)
7.2 None 7.2 Mail the order Message Center
to the regional Jail Non-Officer
office of the Rank
None 1 day Chief of
requesting
Directorial Staff
personnel Office
8. Fill out Client 8. Ask client to fill 1 minute
Feedback Form out a Client Communication
Feedback Form Management
(For Walk-In JNOR
Clients only) None Directorate for
Personnel and
Records
Management
9. None 9. File the order in Records

General Orders Officer/Clerk
folder and modify Directorate for
None 2 minutes Personnel and
directory and
personnel Records
database Management
TOTAL 3 Days and 16
None
Minutes
5. Issuance of Certificate of Employment / Bona Fide Member

The DPRM-NHQ, Records Management Division issues Certificate of Employment
/Bona Fide Member for those legitimate BJMP personnel certifying his/her
employment in the bureau. Issuance of Certificate of Employment / Bona Fide
Member is being issued upon his/her request for whatever purpose it may serve.
22
Office/Division: Records Management Division
Who may avail: All BJMP personnel (Active, retired and former BJMP
personnel)
a. BJMP ID card Directorate for Personnel and Records
Management Section
b. Request slip (issued by Directorate for Personnel and Records
Communications Management Management - Communication
Section, DPRM) (1original copy) Management Section
BE SIBLE
PAID
1. Present BJMP ID 1. Verify identity
card of the personnel Records Officer
by comparing the / Clerk
name reflected in Directorate for
None 1 Minute Personnel and
the BJMP ID card
with the records in Records
the personnel Management
database
2. Wait for the 2. Prepare the Records Officer
certificate of certificate of / Clerk
employment/ bona fide employment/ Directorate for
None 5 Minutes
member bona fide member Personnel and
engraved with Records
BJMP seal Management
3. None 3. Forward the Records Officer
certificate to the / Clerk
Chief, Records Directorate for
None 1 Minute
Management Personnel and
Division for Records
signature Management
4. None 4. Sign the Chief, Records
certificate of bona Management
fide member Division
None 1 Minute Directorate for
Personnel and
Records
Management
5. Receive the 5. Release the
certificate of certificate of Records Officer
/ Clerk
employment/ bona fide employment /
Directorate for
member bona fide member None 1 Minute Personnel and
Records
5.1 Notify the Management
client to write his
23
5.1 Write full name and full name in the
affix signature in the releasing logbook
releasing logbook and affix
signature
6. Fill out Client 6. Ask client to fill
Feedback Form out a Client 1 Minute Records Officer
Feedback Form / Clerk
Personnel and
Records
Management
6. Issuance of Service Record
The DPRM-NHQ, Records Management Division issues Certificate of Service

Record. It is a documentary history of personnel’s record of service while serving
as a member of a given organization. It is being issued upon the personnel’s request
for whatever purpose it may serve.

Who may avail: 1. All active BJMP-NHQ uniformed personnel
2. Retired/Separated BJMP uniformed personnel
3. Dependents of deceased personnel
Management Section
b. Request slip (issued by Directorate for Personnel and Records
Communications Management Management - Communication
Section, DPRM) (1original copy) Management Section
Additional requirements for active
BJMP personnel assigned in the field
units:
Updated service record signed by the C, Regional Office - Personnel and
Personnel and Records Management Records Management Division
Division from present region of
assignment (1original/authenticated
copy)
BE SIBLE
PAID
1. Present BJMP ID 1. Verify identity Records Officer
Card of the personnel / Clerk
None 2 Minutes Directorate for
by comparing the
name reflected in Personnel and
24
the ID with the Records
records in the Management
personnel
database
2. Present updated 2. Evaluate
service record signed correctness of
by the C, PRMD from entries in the Records Officer
/ Clerk
region/unit assignment presented
service record 2 Minutes Personnel and
and compare it Records
with the service Management
record on file
3. Wait for release of 3. Update service
service record record on file and Records Officer
forward it to the / Clerk
Chief, Records Directorate for
None 12 Minutes
Management Personnel and
Division for Records
evaluation and Management
signature
4. None 4. Evaluate and Chief, Records
sign the updated Management
service record Division
Personnel and
Records
Management
5. Receive the updated 5. Release the
service record service record to
the requesting Records Officer
personnel / Clerk
5.1 Write full name and 5.1 Notify the Directorate for
None 2 Minutes
affix signature in the client to write his Personnel and
releasing logbook full name in the Records
and affix
signature
Feedback Form out a Client 1 Minute Records Officer
Feedback Form / Clerk
Personnel and
Records
Management
7. None 7. File the copy of Records Officer
the service record / Clerk
Directorate for
None 1 Minute Personnel and
Records
Management
25
7. Issuance of Certificate of Leave Credits
The DPRM-NHQ, Records Management Division issues Certificate of Leave

Credits for those active and former BJMP personnel. It is a certification of vacation
and/or sick leave credits earned by an official or employee. Active/Former BJMP
Personnel requests Certificate of Leave Credits for the purpose of Retirement/
Transfer and Separation in the service.

Who may avail: 1. All active BJMP personnel
2. Retired/Separated BJMP personnel
For those newly-assigned in the NHQ
and would-be-retired BJMP
personnel:
Management Section
b. Certificate of leave credits signed by Regional Office - Personnel and
the C, PRMD from previous region of Records Management Division
assignment
c. Duly accomplished RMD Form- 2 Directorate for Personnel and Records
Management Section
For those assigned in the NHQ who are
due for transfer
to other regions:
1. a. BJMP ID card Directorate for Personnel and Records
Management Section
b. Duly accomplished RMD Form- 2 Directorate for Personnel and Records
(1original copy) Management - Communication
Management Section
For those retired/separated BJMP
personnel:
Management Section
b. Duly accomplished RMD Form- 2 Directorate for Personnel and Records
Management Section
c. Certificate of leave credits from Regional Office – Personnel and
regional office and previous Records Management Division
employer/s (if there are any)
(1 original/authenticated/
certified copy)
26
BE SIBLE
PAID
1.Present documentary 1. Verify identity
requirements of the personnel
by comparing the
name reflected in
the BJMP ID card Records Officer
with the records in / Clerk
the personnel Directorate for
None 8 Minutes Personnel and
database
Records
1.1 None 1.1 Evaluate Management
certificate of leave
credits and
compare it with
the leave records
2. Wait for the release 2. Update leave Records Officer
of certificate of leave records on file / Clerk
credits Prepare Directorate for
None 8 Minutes
certificate of leave Personnel and
credits Records
Management
3. None 3. Sign the Chief, Records
certificate of leave Management
credits Division
Personnel and
Records
Management
certificate of leave certificate to the
credits requesting
personnel Records Officer/
Clerk
Directorate for
4.1 Write full name and 4.1 Notify the None 4 Minutes Personnel and
affix signature in the client to write his Records
releasing logbook full name in the Management
releasing logbook
and affix
signature
5. Fill out Client 5. Ask client to fill Records Officer
Feedback Form out a Client 1 Minute / Clerk
Feedback Form Directorate for
None Personnel and
Records
Management
27
8. Issuance of Certificate of Appearance
The DPRM-NHQ, Records Management Division issues Certificate of Appearance

to BJMP Personnel or to any representative/agency appeared at National
Headquarters for transactions, meetings, seminars, trainings and other activities. It
is being issued upon request for whatever purpose it may serve.
Office/Division: Communication Management Section, RMD

Letter order (1original copy) Regional Office – Personnel and
Records Management Division
BE SIBLE
PAID
1. Submit the required 1. Evaluate if Communication
document at the submitted Management
receiving window document are JNOR
complete in None 1 Minute Directorate for
details Personnel and
Records
Management
2. Wait for the release 2. Prepare the Communications
of the certificate of certificate of Management
appearance appearance JNOR
Personnel and
Records
Management
3. None 3. Forward the Chief,
certificate of Administrative
appearance to the Appointment
Chief, and Other
Administrative, Human
Appointments None Resource Active
1 Minute Division
and Other Human
Resource Actions Directorate for
Division Personnel and
(AAOHRAD) for Records
Management
signature
4. Receive the copy of 4. Release the
certificate of signed certificate Communications
appearance of appearance Management
JNOR
4.1 Notify the 1 Minute Personnel and
4.1 Write full name and client to write his Records
affix in the releasing full name in the Management
logbook
28
releasing logbook
affix signature
5. Fill out Client 5. Ask client to fill Communications
Feedback Form out a Client Management
Feedback Form JNOR
Personnel and
Records
Management
9. Issuance of BJMP ID Card
The DPRM-NHQ, Records Management Division issues BJMP Identification Card

to Newly Appointed Jail Officer One, Active, Retired BJMP Personnel and
Dependents. It is an identity card identifying data which contains the personnel’s
complete name, address, age, and organizational membership. It is being issued
upon request for whatever purpose it may serve.
Office/Division: Information and Communications Technology and Statistics

Section, RMD
2. Retired BJMP personnel
3. Dependents, legitimate spouse, acknowledged children,
and natural parents of BJMP personnel (active and
deceased)
For BJMP personnel:
a. BJMP ID card (expired or active if Directorate for Personnel and Records
promoted) Management - Communication
Management Section
In case of loss, an affidavit of loss will
suffice. (1original copy)
b. Accomplished DPRM Form-1 Directorate for Personnel and Records
Management Section
c. Latest pay slip Finance Service Office – Administrative
(1 authenticated copy) Section
For newly appointed personnel:
a. 2”x2” ID picture (Bush coat w/o head Requesting Client
gear for JOR and GOA w/o head gear
for JNOR with background BJMP
logo)
(1 piece)
b. Accomplished DPRM Form-1 Directorate for Personnel and Records
Management Section
29
For dependents, etc.:
Marriage certificate (If spouse); or Philippine Statistics Authority or Local
birth certificate issued by PSA or local Civil Registry
civil registry (Dependent) (1original
copy)
BE SIBLE
PAID
1. Fill out and submit 1. Check if form
duly accomplished ID has been Information and
application form and completely filled Communication
attached pay slip and out Technology
ID’s
2x2 ID picture Section Jail
Fee-
1.1 Compare 3 Minutes Non-Office Rank
PHP Directorate for
1.1 Surrender expired entries with
100 Personnel and
BJMP ID card existing
information in Records
personnel Management
database
2. Wait for the printing 2. Encode the Information and
of the BJMP ID Card items in the Communication
application form Technology
of the client and Section Jail
print the BJMP ID None 5 Minutes Non-Office Rank
Directorate for
card Personnel and
Records
Management
3. Receive the BJMP 3. Release the Information and
ID card BJMP ID card to Communication
the client Technology
Section Jail
3.1 Write full name and 3.1 Notify the None 1 Minute Non-Office Rank
affix signature in the client to write his Directorate for
releasing logbook full name and affix Personnel and
signature in the Records
4. None 4. Update Information and
personnel Communication
database Technology
Section Jail
None 1 Minute Non-Office Rank
Directorate for
Personnel and
Records
Management
5. Fill out Client 5. Ask client to fill Information and
Feedback Form out a Client Communication
Feedback Form None 1 Minute Technology
Section Jail
Non-Office Rank
30
Directorate for
Personnel and
Records
Management
TOTAL PHP
11 Minutes
100
10. Application for Study Leave Order
The DPRM-NHQ is responsible in the processing of Application for Study Leave for
BJMP personnel who have rendered at least two (2) years of service. It refers to a
time-off from work not exceeding six (6) months with pay for qualified officials and
employees to help them prepare for their bar, board examinations or complete their
master's degree. All supporting documents shall be attached to the application
folder of the personnel subject to the approval of the head of office. Upon approval,
it will be endorsed to the Department of the Interior and Local Government (DILG)
for approval and issuance of authority.
Office/Division: Placement Section, AAOHRAD

Who may avail: All BJMP personnel who have rendered at least two (2) years
of service
Note: for personnel assigned in the NHQ, proceed directly to
step
no. 3 after submitting the required documents
a. Letter request (1original copy) Requesting Client
b. Copy of Personal Data Sheet (PDS Directorate for Personnel and Records
Revised 2017) (1 authenticated copy) Management - Communication
Management Section
c. Certified true copy of SPMS Directorate for Personnel and Records
(1 certified copy) Management - Communication
Management Section
d. Certified true copy of TOR and Directorate for Personnel and Records
diploma (1 certified copy) Management - Communication
Management Section
e. Certified true copy of latest Directorate for Personnel and Records
appointment (1 certified copy) Management - Communication
Management Section
f. Original service record Directorate for Personnel and Records
Management Section /Regional Office –
Personnel and Records Management
Division
g. Certificate of statement of actual Office of Assignment
duties and responsibilities
(1 certified copy)
31
h. Accomplished CSC Form 6 Directorate for Personnel and Records
(Application of leave) (1 original copy) Management - Communication
Management Section
i. Affidavit of no pending administrative Requesting Client
and criminal case
(1 original copy)
j. Certificate of no pending case Legal Service Office – Administrative
(1 original copy) and Records Section
k. Certificate of no pending nomination of Directorate for Human Resource and
scholarship either foreign or local and Development – Administrative Division;
certification of no outstanding service and
obligation from previous/ local Directorate for Personnel and Records
scholarship attended Management - Communication
(1 original copy) Management Section /Regional Office-
Division
l. Medical certificate (1 original copy) Directorate for Health Service – Medical
Division/Accredited Hospital
m. Notarized study privilege contract/ Directorate for Personnel and Records
service obligation contract Management - Communication
(1 original copy) Management Section /Regional Office-
Division
n. Certificate of no property Supply Accountable Office –
accountability (1 original copy) Administrative and Records
Section/Regional Office - Supply
Accountable Office
o. Certificate of no money accountability Finance Service Office – Administrative
(1 original copy) Section/Regional Office – Finance
Service Unit
p. Proof of enrolment / official receipt Requesting Client
(1 original/photo copy)
BE SIBLE
PAID
1. Submit required 1. Evaluate if Chief, Personnel
documents to submitted and Records
C, PRMD documents are None 5 Minutes Management
complete and are Division
in order Regional Office
2. Wait for the release 2. Endorse
of the study leave request and
Regional
order forward
None 1 Day Director
NHQ- DPRM via
mail
3. None 3. Evaluate Communication
application for None 5 Minutes Management
study leave from
32
regional office Jail Non-Officer
and forward Rank
documents to the Directorate for
Director for PRM Personnel and
for endorsement Records
Management
and routing
4. None 4. Prepare Communication
memorandum for Management
the Secretary for Jail Non-Officer
Interior and Local Rank
Government
Personnel and
(SILG) for Records
endorsement by Management
the Chief, BJMP
5. None 5. Forward Director for
request to the Personnel and
CDS, DCA and Records
Chief, BJMP for
clearance and National
signature Headquarters
6. None 6. Approve and
Chief, BJMP
sign leave form
None 1 Minute National
and endorsement Headquarters
to SILG
7. None 7. Forward/mail Liaison Officer
15 Minutes
request for study None National
leave to the DILG Headquarters
8. None 8. Approval of Department of
request for study the Interior and
None 7 Days
leave Local
Government
9. None 9. Prepare the SO Communication
for the approved Management
study leave for Jail Non-Officer
approval of the None Rank
1 Minute Directorate for
CDS, DCA and
Personnel and
Chief, BJMP Records
Management
10. none 10. Sign SO for Director for
study leave Personnel and
Records
National
Headquarters
11. Receive the copy 11. Release the Message Center
of the SO for study SO for study Jail Non-Officer
leave attached with leave attached Rank
None 1 Minute
DO with Department Chief of
Order (DO) to the Directorial Staff
Office
33
requesting
personnel
11.1 Write full name 11.1 Notify the

and affix signature in client to write his
the releasing logbook full name in the
releasing logbook
and affix
signature
12. None 12. Email and Message Center
mail the order to 1 Minute Jail Non-Officer
the regional office None Rank
of the requesting (1-2 days if Chief of
thru mail) Directorial Staff
personnel
Office
TOTAL 8 Days and 36
None
Minutes
11. Application for Authority to Travel Abroad

The DPRM-NHQ is responsible to process the Application for Authority to Travel
Abroad of all active BJMP personnel. Foreign Travels of personnel requires all
supporting documents attached on the application folder of the personnel subject
to the approval of the head of office. Upon approval, it will be endorsed to the
Department of Interior and Local Government (DILG) for approval and issuance of
travel authority through the HRMD (for official travel) or Personnel Division (For
Personal Travel) at least 15 days prior to the scheduled date of departure as per
DILG Circular 2018-03 dated January 26, 2018.
Office/Division: Placement Section, AAOHRAD

Note: for personnel assigned in the NHQ, proceed directly to
a. Endorsement from the regional office Regional Office – Personnel and
(1 original/authenticated copy) Records Management Division
b. Endorsement from the warden Jail Unit of assignment
c. Letter request of subject personnel Requesting Client
indicating the purpose, date and place
of travel (1 original copy)
d. Duly accomplished leave form (CSC Directorate for Personnel and Records
Form 6) (1 original copy) Management – Communication
Management Section/Regional Office –
Division
e. Certificate of leave credits (1 original Directorate for Personnel and Records
copy) Management – Communication
34
Division
f. Certificate of no pending case (LSO) Legal Service Office – Administrative
(1 original copy) and Records Section
g. Certificate of no money accountability Finance Service Office – Administrative
(FSO) Section
(1 original copy)
h. Certificate of no property Supply Accountable Office –
accountability (SAO) Administrative and Records Section
(1 original copy)
i. Supporting documents (Photocopy of Requesting Client
passport, plane ticket and visa, if
necessary) (1 photocopy)

BE SIBLE
PAID
1. Submit required 1. Evaluate if Chief, Personnel
documents to C, submitted and Records
PRMD documents are None 5 Minutes Management
complete and are Division
in order Regional Office
2. None 2. Endorse
request and
Regional
forward
None 1 Day Director
NHQ- DPRM via
mail
3. None 3. Evaluate Communication
application for Management
travel abroad Jail Non-Officer
from regional Rank
office
Personnel and
Records
Management
4. None 4. Prepare Communication
memorandum for Management
the SILG to be Jail Non-Officer
endorsed by the Rank
C,BJMP with the
Personnel and
attached Records
documents Management
5. None 5. Forward
Director for
request to the None 1 Minutes Personnel and
CDS, DCA and
35
Chief, BJMP for Records
clearance and Management
signature National
Headquarters
6. None 6. Sign Chief, BJMP
endorsement for None 1 Minutes National
the SILG Headquarters
7. None 7. Forward/mail
Liaison Officer
request for
None 15 Minutes National
authority to travel Headquarters
abroad to DILG
request to travel the Interior and
None 7 Days Local
abroad
Government
9. Receive a copy of 9. Release the Message Center
the authority to travel authority to travel Jail Non-Officer
abroad abroad to the Rank
requesting Chief of
personnel Directorial Staff
Office
9.1 Write full name 9.1 Notify the None 1 Minute Communication
and affix signature in client to write his Management
the releasing logbook full name in the Jail Non-Officer
releasing logbook Rank
and affix Directorate for
signature Personnel and
Records
Management
10. None 10. Email and
mail the order to Message Center
the regional office 1 Minute Jail Non-Officer
of the requesting Rank
None Chief of
personnel (1-2 days if
thru mail) Directorial Staff
Office
TOTAL 8 Days and 34

None
Minutes
12. Application for Scholarship Program
The DPRM-NHQ, Morale and Welfare Development Division is responsible for

the BJMP Scholarship Program which serves as an extension of benefits to the
surviving heirs of BJMP deceased personnel who died in line of duty and Retirees
under Permanent Total Disability by giving additional financial benefits to their
children thru Educational Program.
Office/Division: Special Welfare Program Section, MWD

36
Who may avail: 1. Children of BJMP personnel who were either Killed-in-
Action (KIA) or were retired due to Permanent Total
Disability (PTD) (as deliberated upon by the adjudication
board)
2. Beneficiary must be 18 years of age or below at the time
of application for scholarship
3. Must be Kindergarten (Preparatory) up to 5th year college
at the time of application for scholarship
4. Must not have failed more than three subjects (in one
semester)
a. Accomplished Scholarship Application Directorate for Personnel and Records
Form-1 (1 original copy) Management – Morale and Welfare
Development Division
b. Birth certificate of children from PSA Philippine Statistics Authority
c. Death certificate of the deceased Philippine Statistics Authority/
personnel or compulsory disability Directorate for Personnel and Records
discharge order for retired personnel (1 Management – Communication
original/authenticated copy) Management Section
d. 2”x2” picture (2 pieces) Requesting Client
e. Certificate of enrollment (from the School where the beneficiary is currently
school the beneficiary is currently enrolled
enrolled) (1 original/photocopy)
f. Official receipt for private school School where the beneficiary is currently
enrollees (if payment has been made) enrolled
(1 original/photocopy)
g. School ID Card (1 piece) School where the beneficiary is currently
enrolled
h. Report of grades or TOR (1 original/ School where the beneficiary is currently
photocopy) enrolled
i. Assessment of school fees School where the beneficiary is currently
(1 original/ photocopy) enrolled
FEES PERSON
CLIENT STEPS AGENCY TO PROCESSING RESPON-
ACTION BE TIME SIBLE
PAID
1. Fill out Scholarship 1. Check if all Scholarship Jail
Application Form and items are Non-Officer
attach all listed completely and Rank
requirements correctly filled out None 2 Minutes Directorate for
Personnel and
Records
Management
2. Submit two (2) sets 2. Check if Scholarship Jail
of folder of documents documents Non-Officer
with tabs/labels submitted are Rank
complete and are None 2 Minutes Directorate for
in order Personnel and
Records
Management
37
3. Fill out Client 3. Ask client to fill Scholarship Jail
Feedback Form out a Client Non-Officer
Feedback Form Rank
1 Minute Personnel and
Records
Management
4. None 4. Forward the
documents
submitted to the
Scholarship Scholarship
Committee
Committee for the None 4 Hours National
issuance of Headquarters
resolution in the
grant/denial of the
same
5. Wait for notice from 5. Route
Chief, BJMP
DPRM regarding status resolution to the
of application Chief, BJMP for Headquarters
approval
6. None 6. Prepare notice Scholarship Jail
of the resolution Non-Officer
granting/denying Rank
the scholarship None 10 Minutes Directorate for
Personnel and
application
Records
Management
7. None 7. Sign notice of Director for
approval/denial of Personnel and
the scholarship Records
None 2 Minutes
application Management
National
Headquarters
8. Receive a notice 8. Send notice Message Center
regarding the thru mail or email Jail Non-Officer
approved/disapproved informing the 1 Minute Rank
request parent of the Chief of
client Directorial Staff
None (Note : 1 to 2 Office
approval/denial of days if through
the scholarship mail) Liaison Officer
application National
Headquarters
4 Hours and
None
TOTAL 33 Minutes
Process for Reimbursement of School Expenses
1. Submit documents 1. Check the Scholarship Jail
for reimbursement of completeness of Non-Officer
school expenses the documents Rank
submitted None 5 days Directorate for
Personnel and
Records
Management
38
1.1 None 1.1 Prepare and
forward vouchers
and supporting
documents to
Accounting Office
for funding
2. Open ATM 2. Advised to
Finance Service
Landbank account of Debit Account None 2 days Office Personnel
the scholar (ADA)
TOTAL None 7 days
13. Application for Monetization of Leave Credits
The DPRM-NHQ is responsible for the processing of Applications for Monetization

of Leave Credits of all personnel. All BJMP personnel whether in permanent,
temporary, casual or coterminous status of appointment, who have accumulated at
least fifteen (15) days of vacation leave credits shall be allowed to apply
for monetization. Monetization of leave credits shall be made using the
prescribed leave form, CSC Form No. 6, Revised 1984 with attached supporting
documents.
Office/Division: Special Welfare Program Section, MWD

Who may avail: All Active BJMP personnel
Note:For personnel assigned in the NHQ, proceed directly to
a. Letter request addressed to the Chief, Requesting Client
BJMP with justification for
monetization of leave credits (3
authenticated copies)
b. Endorsement from regional director (if Regional Office – Personnel and
letter request is addressed to RD) Records Management Division
(1 original and1 authenticated copy)
c. Updated service record Regional Office – Personnel and
(3 authenticated copies) Records Management Division
d. Leave credit breakdown (include Directorate for Personnel and Records
leave credit breakdown from previous Management – Communication
regional assignment/s) Management Section
(2 authenticated copies)
e. First appointment (from the Directorate for Personnel and Records
government service) Management – Communication
(1 authenticated copy) Management Section/Regional Office –
Division
f. Latest appointment Directorate for Personnel and Records
(1 authenticated copy) Management – Communication
39
Division
g. Latest pay slip with TIN Finance Service Office – Administrative
(1 original/authenticated copy) Section
h. Duly Accomplished Leave Form (CS Directorate for Personnel and Records
Form 6) (2 original copies) Management – Communication
Management Section /Regional Office –
Division
BE SIBLE
PAID
1. Submit request for 1. Conduct initial
monetization of leave screening of
credits and request folder and Chief, Personnel
and Records
documentary supporting
None 2 Minutes Management
requirements to documents Division
regional office for Regional Office
endorsement to the
NHQ
2. Wait for release of 2. Endorse
monetary equivalent of request and
Regional
leave credits forward
None 1 Day Director
NHQ-DPRM via
mail
3. None 3. Evaluate Monetization-in-
forwarded charge Jail Non-
application from Officer Rank
regional office None 3 Minutes Directorate for
Personnel and
Records
Management
4. None 4. Compute leave Records
credits Officer/Clerk
Directorate for
None 10 Minutes Personnel and
Records
Management
5. None 5. Evaluate Chief, Records
totality of leave Management
credits accrued Division
and sign None 2 Minutes Directorate for
Personnel and
certificate of leave
Records
credits Management
6. None 6. Compute of Monetization-in-
monetary Charge Jail
None 3 Minutes
equivalent of Non-Officer
leave credits Rank
40
Directorate for
Personnel and
Records
Management
7. None 7. Segregate Monetization-in-
documents into Charge Jail
201 file copy and Non-Officer
DBM copy Rank
Personnel and
Records
Management
8. None 8. Prepare
request for
funding Director for
Personnel and
addressed to
Records
DBM for signature None 3 Hours Management
of the Director for National
Comptrollership Headquarters
(DC) and Chief,
BJMP
9. None 9. Route request Chief,
for funding for Communication
signature of the Management
DC and Section
Chief, BJMP
Personnel and
Records
Management
10. None 10. Sign request Chief, BJMP
for funding None 1 Minute National
Headquarters
11. None 11. Forward/mail
request for Liaison Officer
monetization of None 5 Minutes National
leave credits to Headquarters
DBM
12. None 12. Approve Department of
request for None 22 Days Budget and
funding Management
13. Receive a notice for 13. Prepare Monetization-in-
the release of the voucher and Charge Jail
requested obligation request Non-Officer
monetization of leave and notify the None Rank
3 Minutes Directorate for
credits applicant
Personnel and
Records
Management
TOTAL 24 Days, 3
None Hours and 39
Minutes
41
14. Retrieval of Documents in 201 File
The DPRM-NHQ, Records Management Division issues documents to all active,

retired/separated and dependents of deceased personnel from their 201 files.
Personnel/client shall accomplish a request slip for easy retrieval of their
documents. The personnel-in-charge will issue authenticated copies of documents
from the client’s 201 file upon his/her request for whatever purpose it may serve.
Office/Division: Records Section, RMD

Who may avail: 1. All Active BJMP personnel
Management – Communication
Management Section
b. Authorization letter (in case of Requesting Client
absence of requesting personnel and a
representative was sent to claim the
document) (1 original copy)
c. Accomplished document request Directorate for Personnel and Records
slip Management – Communication
(1 original copy) Management Section
FEES PERSON
PAID
1. Present BJMP ID 1. Verify identity
card and accomplished of the personnel
document request slip by comparing the
(include authorization name reflected in
letter if requesting the ID card with
personnel has a the records in the
representative) personnel Records
database Officer/Clerk
Directorate for
None
2 Minutes Personnel and
1.1 None 1.1 Evaluate Records
reason/s for the Management
retrieval of
documents as
stated in the
document request
slip
2. Wait for the copy of 2. Retrieval of

Records
the requested documents and None 10 Minutes Officer/Clerk
document
42
checking of Directorate for
documents Personnel and
Records
2.1 None 2.1 Upon Management
approval,
photocopy the
document
requested
3. None 3. Authenticate Chief, Records
the requested Management
document Division
Personnel and
Records
Management
the requested document to the
document requesting
personnel Records
Officer/Clerk
Directorate for
4.1 Write full name and 4.1 Notify the None 1 Minute Personnel and
affix signature in the client to write his Records
releasing logbook full name in the Management
releasing
logbook and affix
signature
5. Fill out Client 5. Ask client to fill 1 Minute Records
Feedback Form out a Client Officer/Clerk
None Personnel and
Records
Management
15. Request for Photocopy of General Orders (GO)/Special Orders

(SO)/Letter Orders (LO)/Notice of Salary Adjustment (NOSA)/Notice
of Base Pay Adjustment (NOBPA)
The DPRM-NHQ, Records Management Division issues copy of General Orders /
Special Orders / Letter Orders / Notice of Salary Adjustment (NOSA) / Notice of
Base Pay Adjustment (NOBPA) to all active, retired/separated and dependents of
deceased personnel. Personnel/client shall accomplish a request slip for easy
retrieval of their documents in which the personnel-in-charge will issue
authenticated copies of documents of the client. DPRM-NHQ also issues NOSA
and NOBPA duly signed by the Chief Records Management Section / Director,
Personnel and Records Management.
Office/Division: Records Section, RMD

43
BJMP ID card Directorate for Personnel and
Records Management –
Communication Management Section
Authorization letter (in case of absence of Requesting Client
requesting personnel and a representative
was sent to claim the document) (1 original
copy)
Accomplished document request slip Requesting Client
(1 original copy)
FEES PERSON
CLIENT STEPS AGENCY ACTION TO PROCESSING RESPON-
BE TIME SIBLE
PAID
1. Present BJMP ID 1. Verify identity of the
card and personnel by
accomplished comparing the name
document request reflected in the BJMP Records
slip ID card with the Officer/Clerk
(include authorization records in the None Directorate for
2 Minutes
letter if requesting personnel database Personnel
personnel has a and Records
representative) 1.1 Evaluate reason Management
1.1 None in the document
request slip
2. Wait for the copy of 2. Retrieve of the Records
the requested requested document Officer/Clerk
document Directorate for
None
1 Minute Personnel
and Records
Management
3. None 3. Authenticate the Chief,
requested document Records
Management
None 1 Minute Division
Directorate for
Personnel
and Records
Management
the requested document to the Records
document requesting/authorized Officer/Clerk
personnel Directorate for
None 1 Minute
Personnel
4.1 Write full name 4.1 Notify the client to and Records
and affix signature in write his full name in Management
44
and affix signature
5. Fill out Client 5. Ask client to fill out Records
Feedback Form a Client Feedback 1 Minute Officer/Clerk
Form Directorate for
None
Personnel
and Records
Management
16. Processing of Retirement/Separation Benefits

The DPRM-NHQ, Morale and Welfare Development Division is responsible for the
Processing of Retirement/Separation Benefits Releasing of Validated
Appointments. Any personnel (Compulsorily Retired) who meet at least 56 years of
age and service requirements entitled to an immediate retirement benefit.
However, personnel who rendered at least 20 years in service may apply for
Optional Retirement.
Office/Division: Retirement/ Separation Benefits Administration Section

(RBAS), MWD
Who may avail: Retiring BJMP personnel
Note: For personnel assigned in the NHQ, proceed directly
to step no. 3 after submitting the required documents
a. Accomplished Claim Application Form Directorate for Personnel and Records
(CAF) (1 original copy) Management – Morale and Welfare
Development Division
b. Clearance from last served regional Regional Office – Personnel and
office (1 original/authenticated copy) Records Management Division
c. Retirement order / separation order Directorate for Personnel and Records
(1 original/authenticated copy) Management – Communication
NOTE: In case of deceased personnel, in Management Section
lieu of the retirement / separation order,
dependents must present the deceased
personnel’s death certificate together with
proof of relationship as beneficiary such
as birth certificate and marriage contract
issued by PSA.
d. Updated service records (to include Directorate for Personnel and Records
service records from former Management – Communication
government employers) (1 Management Section
original/authenticated copy)
e. Suspension order and return to work Directorate for Personnel and Records
order, if there is any Management – Communication
(1 original/authenticated copy) Management Section
45
f. Leave credits breakdown from present Directorate for Personnel and Records
and previous government employment Management – Communication
(if any) Management Section
g. Latest attested appointment Directorate for Personnel and Records
(1 original/ authenticated copy) Management – Communication
Management Section
h. Latest longevity pay order Directorate for Personnel and Records
(1 original/ authenticated copy) Management – Communication
Management Section
i. Certificate of no property Supply Accountable Office –
accountability/SAO clearance Administrative and Records Section
(1 original/ authenticated copy) /Regional Office – Supply Accountable
Office
j. Latest sworn Statement of Assets and Directorate for Personnel and Records
Liabilities Net worth (SALN) Management – Communication
(1 original/ authenticated copy) Management Section/ Regional Office –
Division
k. Personnel/Claimant’s photocopy of Requesting Client
bank account number (ATM or
Passbook)
(1 photocopy)
l. Family documents (Birth certificate Philippine Statistics Authority
and marriage contract)
m. Duly accomplished leave form (CS Directorate for Personnel and Records
Form 6) (1 original copy) Management – Communication
Management Section/ Regional Office –
Division
n. Ombudsman clearance (For Ombudsman
retirement claims only) (1 original/
authenticated copy)
FEES PERSON
PAID
1. File retirement or 1. Evaluate if Chief, Personnel
separation claim and submitted and Records
submit documents and documents are None 2 Minutes Management
clearances to C, complete and in Division
PRMD order Regional Office
2. None 2. Endorse
documents and Regional
application for None 1 Day Director
claims to NHQ- Regional Office
DPRM via mail
3. None 3. Check if Retirement and
documents None 2 Minutes Benefits
submitted are Administration
46
complete and are Service Jail
in order Non-Officer
Rank/Clerk
Directorate for
Personnel and
Records
Management
4. None 4. Prepare Retirement and

computation Benefits
sheets Administration
Service Jail
Non-Officer
None 3 Minutes Rank/Clerk
Directorate for
Personnel and
Records
Management

computation Retirement and
sheets to C, Benefits
RBAS and C, Administration
MWD for Service and
Chief, Morale
checking None 5 Minutes and Welfare
Division
Directorate for
Personnel and
Records
Management
6. None 6. For approval Director for
and signature of Personnel and
Director, PRM Records
National
Headquarters
7. None 7. Prepare Retirement and
request for Benefits
funding from Administration
DBM upon Service Jail
Non-Officer
approval of None 2 Hours Rank/Clerk
funding request Directorate for
Personnel and
Records
Management
8. None 8. Sign the Director for
request for Personnel and
funding by Records
Director, PRM None 1 Minute Management,
and routed to DC, Directorate for
CDS, DCO,DCA Comptroller,
and Chief of
47
Chief, BJMP Directorial Staff,
Deputy Chief for
Operations,
Deputy Chief for
Administration
and Chief,
BJMP
National
Headquarters
9. None 9. Submit the
Liaison Officer
request for
None 1 Day National
funding in the Headquarters
DBM
request for None 66 Days Budget and
funding Management
11. Wait for the 11. Prepare Retirement and
release of voucher Benefits
retirement/separation Administration
benefits Service Jail
Non-Officer
None 10 minutes Rank/Clerk
Directorate for
Personnel and
Records
Management
12. None 12. For signature Director for
of the Director, Personnel and
PRM Records
None 1 minute Management
National
Headquarters
13. Receive the 13. Forward Retirement and
Retirement/Separation Obligation Benefits
Benefits Request (OBR) to Administration
DC Service Jail
Non-Officer
None 1 Day Rank/Clerk
Directorate for
Personnel and
Records
Management
TOTAL 69 days, 2
None hours and 25
minutes
In case of survivorship
1. None 1. Determine
claimant’s
Adjudication
entitlement to
Board
additional None 1 Day National
benefits pursuant Headquarters
to PD 1184 (for
permanent total
48
disability and
death claims
applicants)
TOTAL None 1 day
49
Directorate for Program Development (DPD)
External Services
50
1. Data Provision/Assistance to Students/Researchers in their
Studies on Matters related to Jail Management and Penology
Data is provided to students/researchers in relation to his/her research studies upon

approval of his/her request by the Director for Program Development while research
requests covering the Special Intensive Care Area (SICA) and High Risk Facilities
shall be addressed to the Chief, BJMP for his approval.
Office/Division: Strategic Research and Development Division

Type of Transaction: G2C- Government to Citizens
Who may avail: Students/Researchers
a. Letter of intent signed by the adviser or Researcher
head of office (1 original copy)
b. School / Company ID card (1 piece) School or Company
ACTION TO TIME RESPONSIBLE
BE
PAID
1. Proceed to the 1. The researchers Headquarters
Directorate for will be assisted to Support Service
Program the Directorate for Staff
None 1 Minute
Development (DPD) Program Headquarters
Development. Support Service
Office
2. Sign-in in the 2. The
researcher’s researchers will Researcher and
logbook fill-in information in Monitoring
Officer
the logbook and None 5 Minutes Directorate for
will be interviewed Program
regarding their Development
proposed study.
3. Show letter of 3. Evaluate the
intent/request for letter given by the
data/assistance client
3.1 None 3.1 Give a brief Researcher and

orientation about Monitoring
the Bureau and of Officer
the office
Program
3.2 Provide with data 3.2 Assist in Development
related/required for providing the
research related/required
data for the
client’s research
51
Feedback Form out a Client Researcher and
Feedback Form Monitoring
None 1 Minute Officer
Directorate for
Program
Development
2. Issuance of Research Endorsement (from Regional Office

through e-mail)
Research endorsement issued by the Director for Program Development to

students/researchers who wants to conduct a research study in any BJMP facility.
Requests sent to the Regional Director through the Program Development Division.
While research requests covering the Special Intensive Care Area (SICA) and High
Risk Facilities shall be addressed to the Chief, BJMP for his approval.

Who may avail: Student / Researchers
b. School/Company ID card (1 piece) School or Company
c. Researcher Acknowledgement Form Regional Office – Program Development
from regional office Division
(1 original/authenticated/certified copy)
BE
PAID
1. Client comes to the 1. Receive and
Regional –Program evaluate the letter Chief, Program
Development intent Development
None 5 Minutes Division
Division (RPDD)
and present letter Regional Office
intent
2. None 2. If request is
proper and
subject matter of
the research may Chief, Program
be allowed to be a None 5 Minutes Development
subject of study, Division
Regional-PDD Regional Office
Research
Coordinator
52
endorses the
letter request and
prepare/fill-up a
researcher
acknowledgement
form through
electronic mail
3. None 3. Receive, verify
and evaluate the Researcher and
Monitoring Officer
letter given and
the Researcher Program
Acknowledgement Development
Form
4. None 4. Provide the
research
endorsement with Researcher and
Monitoring Officer
recommendations
and send it to the Program
regional office Development
concerned
through email
5. Receive the 5. Receive
research research
Chief, Program
endorsement and endorsement and
Development
sign the outgoing provide copy to None 5 Minutes Division
logbook (if any) the requesting Regional Office
client
TOTAL None 35 minutes
3. Issuance of Research Endorsement (Directly with DPD, NHQ)

Research endorsement issued by the Director for Program Development to
students/researchers who wants to conduct a research study in any BJMP facility.
Research requests covering the Special Intensive Care Area (SICA) and High Risk
Facilities shall be addressed to the Chief, BJMP for his approval.

Who may avail: Students/Researchers
b. School ID/Company ID Card (1 piece) Company or School
BE
PAID
53
1. Proceed to the DPD 1. None None None None
2.Show letter of 2 Evaluate the
intent/request for letter given by the Researcher and
data/assistance client Monitoring
Officer
Directorate for
2.1 Listen to the 2.1 Give brief
Program
orientation orientation about Development
the Bureau and of
None 30 Minutes
the office
2.2 Wait for the 2.2 Assist in

related/data required providing the
for the research related/required
data for the
client’s research
3. Receive research 3. Provide the Researcher and
endorsement (if research Monitoring
applicable) endorsement and Officer
send it to the
regional office Program
Development
concerned
4. Fill out Client 4. Ask client to fill Researcher and
Feedback Form out a Client Monitoring
Feedback Form Officer
None
1 Minute Directorate for
Program
Development
54
Directorate for Welfare and Development
(DWD)
External Services
55
1. Sale of PDL Livelihood Products
The Livelihood Program is an integral part of the holistic rehabilitation of PDL which
aims to equip the PDL with livelihood skills and promote their economic
independence. Earnings from livelihood projects enable the PDL to send money
for their families. The DWD, at the national level, assists in the marketing of PDL
livelihood products by facilitating the display and sale of the products at the national
headquarters. To accomplish this, the jail units, through the Regional Welfare and
Development Division (RWDD), send their sample livelihood products to DWD-
National Headquarters for display and sale. Proceeds of the sales are immediately
sent back to the jail of origin which in turn directly pays to the PDL their respective
shares.
Office/Division: Development Division

Type of G2G- Government to Government
Transaction: G2C- Government to Citizens
Who may avail: 1. BJMP-NHQ directorates and offices
2. BJMP personnel
3. General public
a. Duly accomplished request form Directorate for Welfare Development-
(1 original copy) Livelihood Section
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPON-
SIBLE
1. Accomplish the 1. Receive, Livelihood
request form record, and Program
evaluate the Officer
None 2 Minutes
request Directorate for
Welfare and
Development
2. Inspect PDL 2. Present PDL Livelihood
product product with brief Program
information Officer
Welfare and
Development
3. Receive the 3. Release the 3 Minutes
PDL’s product and PDL product if
sign the logbook for available at the
the receipt of PDL display center Livelihood
product shall be made: Depending Program
a. Upon payment on the Officer
by the BJMP product/s Directorate for
Personnel or bought Welfare and
private Development
individual or
agency
56
b. Upon
submission of
copy of
approved
funding of the
token and
signature in the
logbook
acknowledging
the receipt of
product of
requesting
BJMP-NHQ
directorates
and offices.
TOTAL Depending
on the
10 Minutes
product/s
bought
In case the PDL product requested is Not Available
4. Wait for 4. If the
confirmation of requested PDL
request if the PDL product is not
product requested available, place
is not available. the order to the
concerned
region through
FB Messenger Livelihood
Program
of the RWDD 10 Minutes
Officer
or by calling None Directorate for
directly the Welfare and
4.1 Return to get concerned jail Development
products once
available 4.1Inform the
requesting 2 Minutes
party when the
PDL product is
already
available
5. Receive 5. Issue
acknowledgment acknowledgement
receipt and PDL’s receipt to the
product paying BJMP Livelihood
Depending Program
personnel or
on the Officer
private individual Directorate for
product/s 3 Minutes
or agency Welfare and
bought
Development
5.1 Sign logbook 5.1 Record the
for the receipt of sale transaction in
PDL product the logbook
57
6. Fill out Client 6. Secure Livelihood
Feedback Form accomplished Depending Program
Client Feedback on the Officer
1 Minute
Form product/s Directorate for
bought Welfare and
Development
TOTAL Depending
on the
16 Minutes
product/s
bought
2. Provision of Statistics and other Data requests related to PDL

Welfare and Development
DWD shall release national data related to PDL welfare and development upon
proper request of any party.
Office/Division: Administrative/ Welfare and Development Division

G2B- Government to Business Entity
G2C- Government to Citizens
Who may avail: 1. BJMP-NHQ directorates and offices
2. BJMP regional offices
3. Government agencies
4. Non-Government Organizations
5. Researchers (students, professionals, agencies)
6. General Public
a. Letter request (purpose/s of data Requesting party
request must be indicated)(1 original
copy)
b. Copy of ID card of the requesting Requesting party
individual (for researchers)
(1 photocopy)
c. Endorsement or clearance of the DPD Directorates for Program Development –
Research Division (for researchers) Research Division
(1 certified copy)
BE SIBLE
PAID
1.For walk-in clients 1. Evaluate
- Present letter of request
request Records Officer
Directorate for
None 5 Minutes Welfare and
1.1 Others
- - Send letter request Development
through mail, fax, or
electronic mail
58
For re1.2 For requesting
BJMP Units
-Request through
action slip of routing
slip
2. Wait for the 2. Secure
preparation of clearance from
requested data the Administrative
Division or
concerned
program
regarding the
release of data
requested
2.1 If data is
readily available Records Officer
and cleared for Directorate for
None 10 Minutes Welfare and
release, prepare
photocopy of data Development
for release to the
walk-in clients
2.2 If data is
readily available
and cleared for
release, send
through email to
the party that
requested
through e-mail
3. Receive copy of 3. Release copy Records Officer
requested data of the requested Directorate for
data None 1 Minute Welfare and
Development
4. Acknowledge receipt 4. Secure

of copy of the requested signature of
data requesting party
for the receipt of
copy of data
released (for Records Officer
walk-in client) None 2 Minutes Directorate for
Welfare and
4.1 Record in Development
logbook details of
the requesting
party to whom
data was released
59
5. Fill out Client 5. Secure Records Officer
Feedback Form accomplished Directorate for
Client Feedback None 1 Minute Welfare and
Form Development
3. Application for MOA/MOU or Renewal of MOA/MOU (for service

providers with nation-wide scope only)
DWD shall ensure a uniform accreditation process to all non-government
organizations, private sector, professional associations, private individuals and other
entities that aim to become regular service providers for PDL welfare and
development.
Office/Division: Welfare and Development Division

Type of Transaction: G2B- Government to Business Entity
G2C- Government to Citizens
Who may avail: 1. Service providers that intends to establish partnership
through MOA/MOU with BJMP in relation to PDL welfare
and development
2. Service providers that intends to renew partnership
through MOA/MOU with BJMP in relation to PDL welfare
and development
a. Letter of intent (1 original copy) Service Provider
b. SEC registration (1 original copy) Security Exchange Commission
c. Profile of agency (1 original copy) Service Provider
d. Appropriate clearances (1 original Philippine National Police, National
copy) Bureau of Investigation, Court, Law
Enforcement Agency, and Barangay
e. Other supporting documents Service Provider
(1 original/authenticated/certified
copy)
BE SIBLE
PAID
1. Submit letter of 1. Receive,
intent with supporting record, and
documents acknowledge Chief,
(walk-in and new receipt of letter Administrative
application), send thru and endorse to Division
None 5 Minutes
mail or email letter of concerned Directorate for
intent (new application) program-in- Welfare and
or send letter of intent charge Development
for renewal (with
60
attachment: summary
of accomplishment.
2. Presents proposed 2. Initial
partnership (both new discussion on the
application and proposed Chief,
renewal) partnership and Administrative
content of MOA Division,
in relation to PDL Deputy Director
None 30 Minutes and Director
welfare and
development Directorate for
Welfare and
2.1 None 2.1 Agreement on Development
the deadline of
the draft MOA
3. Submit proposed 3. Acknowledge Chief,
MOA receipt of Administrative
proposed MOA Division
3.1 None 3.1 Inform the Welfare and
requesting party Development
date of follow-up
4. Follow-up on the 4. Evaluate
status of the proposed proposed MOA 7 Days
MOA with the Program and endorse to
In-Charge the appropriate
Directorate/Office Chief,
Administrative
for comment and
Division
approval None Note: Number of
Directorate for
days may be
longer than 7 Welfare and
4.1 None 4.1 Inform the Development
working days
service provider depending on the
on the status of difficulty of review
the proposed and background
MOA investigation
5. Receive copy of the 5. Provide copy Chief,
MOA for signing of the MOA for Administrative
signing of the Division
None 5 Minutes
BJMP and Directorate for
Welfare and
service provider
Development
6. Return the signed 6. Acknowledge
MOA receipt of signed Chief,
Administrative
MOA and
Division
endorse it to the None 5 Minutes Directorate for
concerned BJMP Welfare and
official for Development
signature
7. Receive copy of the 7. Provide copy Chief,
signed MOA of the signed None 5 Minutes Administrative
MOA (new or Division
61
renewed) to the Directorate for
service provider Welfare and
Development
TOTAL 7 Days and 55
None
Minutes
62
Directorate for Operations (DO)
External Service
63
1. Provision of a Copy of Jail Statistics (e.g. Jail Population,
Congestion Rate and others) and
Letter Reply (re Detention of Foreign Nationals and other
Detainees)
The Directorate for Operations issues jail statistics data upon request and subject to
compliance with the requirements of Republic Act No. 10173, otherwise known as
the “Data Privacy Act of 2012” and other applicable laws on allowing disclosure to
the general public, allied agencies and researchers on a valid and legitimate purpose.
Office/Division: Monitoring and Statistics Division

Who may avail: 1. BJMP NHQ and regional offices
3. Non-government organizations
4. General Public

The client must submit a formal request to Requesting Client
the Chief, BJMP Attn: Directorate for
Operations(1 original copy) Note: The signed written request shall be
prepared by the requesting client stating
therein the intent and/ or purpose of use.
TO BE TIME RESPON-
PAID SIBLE
1. Submit formal 1. Receive and
request to DO record the request Communication
Jail Non-Officer
and forwards to
None 5 Minutes Rank
concerned Directorate for
Statistics JNOR for Operations
appropriate action
2. None 2. Evaluate the
request and decide
if it can be granted
2.1 None 2.1 If granted and Statistics Jail

10 Minutes
the data is Non-Officer
available Rank
- Prepare the Directorate for
None
requested data Operations
- Forward the
data to the
5 Minutes
Division Chief
(for checking of
accuracy of the
data) and to
the Office of
64
the Director for
Operations for
signature
Note: END OF
TRANSACTION
for request of
jail statistics,
which does not
need to be
routed.
3. None 3. Route the
requested data to
the Command Statistics Jail
Group for Non-Officer
comment / Rank
recommendation
prior to approval Operations
and signature of
the Chief, BJMP
4. None 4. If granted, and

the data or
information
requested can be
obtained in the Statistics Jail
10 Minutes Non-Officer
regional office or in
(endorsement Rank
the jail unit, the None
to concerned Directorate for
request shall be Operations
regional office)
transmitted/
forwarded or
endorsed to the
concerned regional
office
5. Receive the copy of 5. Upon receipt of
data or information the data or
1 Day
regarding jail statistics information from
if approved or notice of the concerned
disapproval regional office, the
same procedure Statistics Jail
shall be followed Non-Officer
on routing the Rank
communication for
dispatch to the Operations
Command Group
for comment/
recommendation
prior to approval/
2 Minutes
disapproval of the
Chief, BJMP
65
(Note: if
approved/signed-
release of the reply
letter to the
requesting party
TOTAL 2 Days and 32
None
Minutes
66
Directorate for Human Resource Development
External Service
67
1. Application for On-the-Job Training (OJT)
A training program for tertiary students designed to immerse them in a work

environment relevant to their courses in the attempt to learn productivity in,
knowledge on, and respect for the workplace. A course requirement providing an
opportunity to not only apply theories, principles and ideas learned in the academe
but also enhance the technical knowledge, skills and attitudes of students towards
work necessary to satisfactory job performance.
Office/Division: Administrative Division

Who may avail: All students currently enrolled in duly recognized learning
institution(s)
a. MOA stating the roles, responsibilities Directorate for Human Resource and
and obligations of parties involved (1 Development - Administrative Division
authenticated/certified/photocopy or Regional Office - Human Resource
copy) and Development Division they intend to
apply
b. Letter of endorsement from the school, Directorate for Human Resource and
signed by appropriate authorities (1 Development - Administrative Division or
original/authenticated copy) Regional Office - Human Resource and
Development Division they intend to
apply
c. Letter of permission to undergo OJT, Directorate for Human Resource and
duly filled out by requesting parties (1 Development - Administrative Division or
original copy) Regional Office - Human Resource and
apply
d. Individual résumés of students (1 Directorate for Human Resource and
original copy) Development - Administrative Division or
Regional Office - Human Resource and
apply
e. Course syllabus (1 photocopy) Directorate for Human Resource and
Development - Administrative Division or
Regional Office - Human Resource and
apply
FEES
PERSON
AGENCY TO PROCESSING
CLIENT STEPS RESPON-
ACTION BE TIME
SIBLE
PAID
1. Walk-in: Submit 1. Receive Records NUP
required documents documents Directorate for
to DHRD. and check if None 10 Minutes Human
they are Resource and
complete and Development
68
correctly
accomplished
1.1 E-mail: Submit 1.1 Acknowledge

request letter for email and
OJT reply the
requirements
for OJT
application
2. None 2. Endorse
documents
and MOA to Records NUP
the Command Directorate for
Group for None 30 Minutes Human
approval and Resource and
signature of Development
the C, BJMP
and D, DHRD
3. Upon approval of 3. Endorse Records NUP
Directorate for
request, receive a students to
None 15 Minutes Human
notice and report to relevant office(s) Resource and
DHRD Development
Records NUP
4. Upon completion of 4. Evaluate Directorate for
OJT requirements, compliance with None 5 Minutes Human
report to DHRD OJT requirement Resource and
Development
Records NUP
5. Ask client to fill Directorate for
5. Fill out Client
out a Client None Human
Feedback Form 1 Minute Resource and
Feedback Form
Development
6. Receive Certificate 6. Issue
of Completion certificate of
completion to Records NUP
Directorate for
students who had
None 20 Minutes Human
successfully Resource and
complied with the Development
OJT
requirements
1 Hour and 21
TOTAL None
Minutes
2. Conduct of Seminars/Trainings
Pursuant to the Standard Operating Procedure on Learning and Development,

BJMP-DHRD-SOP-28, February 12, 2019; the Bureau aims to provide the best skill,
competence, and capability possible from our personnel by employing the
proficiency of a subject matter expert (SME) for a particular subject or course to all
our training and seminars.
69
Office/Division: Training Management Division
Who may avail: 1. BJMP NHQ and regional offices
3. Non-government organizations
4. General Public

The client must submit a formal request to Requesting Client
the Chief, BJMP Attn: Directorate for
Human Resource and Development
(1 original copy)
FEES
PERSON
CLIENT TO PROCESSING
AGENCY ACTION RESPON-
STEPS BE TIME
SIBLE
PAID
1. Submit 1. Receive and record Communications
formal the request and Jail Non-Officer
request to forward to DHRD for Rank
DHRD comment/ Directorate for
Personnel and
recommendation
Records
Management
None 5 Minutes to
Director for
Human
Resource and
Development
National
Headquarters
2. None 2. Route the letter Communications
request to the Jail Non-Officer
Command Group for Rank of the
information and Command
None 8 Minutes Group
comment
National
Headquarters
3. Wait for the 3. Simultaneously, Admin Clerk

reply of the request the DPRM for Directorate for
concerned issuance of LO and Personnel and
office DL for issuance of gas Records
allocation Management
None 10 Minutes
Directorate for
Logistics
National
Headquarters
4. Receive the 4. Advise/ instruct the Jail Officer Rank
None None and/or Jail Non-
reply letter who guest lecturer to
70
will be the proceed on the date Officer Rank
lecturer on the and place of the Lecturer
scheduled date seminar or training National
and place of Headquarters/
seminar or Regional Office
training
71
Directorate for Human Resource Development
Internal Services
72
1. Report Changes
Pertains to the amendments and other necessary corrections to the issued orders as
to dates, name of participants, and other details as may be deemed essential to the
effectivity and implementation of specific orders pertaining to schooling. (Section 58,
DHRD Manual.
Office/Division: Training Management Division

Who may avail: All BJMP personnel with SO to undergo mandatory training
a. Approved request (1 original copy) Management – Communication
Management Section
b. Valid attachments (documents with Directorate for Personnel and Records
error to be presented for correction) Management – Communication
(1 original copy) Management Section/Requesting Client
FEES
PERSON
TO PROCESSING
CLIENT STEPS AGENCY ACTION RESPON-
BE TIME
SIBLE
PAID
1. Present approved 1. Verify identity of
request for change the personnel as Chief, Career
of SO stated in the Course
special orders. Development
None Section
Human
Resource and
Development
2. Wait for the 2. Endorse Chief, Career
Corrected Copy of the request to the Course
order DPRM for the Development
issuance of Section
None
corrected copy of Directorate for
1 Minute Human
the orders. Resource and
Development
3. Receive the 3. The DPRM
Corrected Copy of the shall disseminate Admin Jail
Order the corrected copy Non-Officer
Rank
of a special order
to the concerned Personnel and
region where the Records
personnel is Management
assigned.
73
Directorate for Health Service
Internal Services
74
1. Application for Hospital and Medical Expense Reimbursement
The Directorate for Health Service is responsible for the processing and validating
the submitted documents of BJMP personnel. The Hospital and Medical Expenses
Reimbursement shall apply to all claims of personnel in the event of work-related
injury, sickness, disability, or death. Further, reimbursable hospitalization and
medical expenses shall be limited to hospitalization charges, operating room fees,
professional services, medicines, and medical supplies that are not available in the
BJMP Health Service facilities and are not among the benefits provided by the
PhilHealth (PHIC) and Employees’ Compensation Commission (ECC).

Who may avail: All active BJMP personnel
a. Spot / Incident report (1 authenticated Regional Office – Operations
copy) Division/Jail Unit
b. Medical certificate (signed by attending Attending Physician
physician) (1 photocopy)
c. Original official receipts and invoices Hospital in Charge
d. Statements of accounts (from the Hospital in Charge
hospital) (1 photocopy)
e. Record of operation (authenticated by Hospital in Charge
the hospital authorized personnel)
(1 authenticated copy)
f. Investigation report (1 original copy) Police Station that Handled the Case
BE SIBLE
PAID
1. Submit all 1. Verify the
requirements to the requirements
DHS submitted as to Staff Nurse
Directorate for
completeness and None 5 Minutes Health
notify the client for Services
any lacking
requirements
2. None 2. Evaluate and
compute the
allowable 5 Minutes
Staff Nurse
reimbursable
Directorate for
amount based on None Health
the documents Services
submitted
3 Minutes
75
2.1 Receive 2.1 Inform the
information regarding client of the
the reimbursable reimbursable
amount and the amount and
process of explain the
reimbursement process of
reimbursement
Feedback Form out a Client Staff Nurse
Feedback Form None Directorate for
1 Minute Health
Services
4. Wait for the result of 4. Forward all the
evaluation documents
reimbursement applied submitted to the
Staff Nurse
Director, DHS for
evaluation before Health
submitting to the Services
adjudication
board
5. None 5. Application for
Staff Nurse
reimbursement to
Directorate for
undergo None 2 Hours Health
adjudication by Services
the board
6. None 6. Prepare
Staff Nurse
minutes of the
Directorate for
meeting with the None 1 Hour Health
corresponding Services
resolution
7. None 7. Furnish copies
of the minutes of
the meeting and Staff Nurse
Directorate for
resolution for the None 5 Minutes Health
Director, DHS and Services
Chief, LSO for
comment
8. None 8. Consolidate the
comments (if
any). Route the
resolution for Staff Nurse
Directorate for
signature of all None 1 Day Health
the members of Services
the board and the
Chief, BJMP for
approval
9. Receive the 9. Inform the Staff Nurse
Memorandum of the client through a Directorate for
None 5 Minutes Health
approval/disapproval of memorandum of
his application the approval / Services
76
disapproval of his
application
10. None 10. If approved, Staff Nurse
furnish the DC Directorate for
None 3 Minutes Health
with a copy of the
signed resolution Services
11. Receive the 11. Submit all
reimbursable amount original
Staff Nurse
being applied documents (folder
Directorate for
for claims) with a None 3 Minutes Health
copy of the Services
signed resolution
to the FSO
TOTAL 1 Day, 3 Hours
None
and 31 Minutes
2. Medical Consultation
The Directorate for Health Service conducts medical consultation to BJMP
personnel and their qualified dependents, and trainees/recruits. The purpose of
medical consultation includes taking preventive measures to halt the development
of various diseases particularly for clients who have risk factors, obtain a diagnosis
for symptoms being experienced by the patient, or in the case of an annual medical
examination, to reassess the personnel risk of various medical conditions and
appropriate management and treatment.
Office/Division: Medical Division

Who may avail: 1. All BJMP personnel
2. Qualified Dependents of BJMP personnel
3. JO1 trainees
Laboratory/Diagnostic result as per doctor's Any government hospitals or accredited
recommendation (1 original copy) diagnostic centers
BE SIBLE
PAID
1. Proceed to DHS and 1. The nurse on
fill out the consultation duty will assess
form the client and Staff Nurse
take the vital None Directorate for
5 Minutes Health
signs, then refer
to the medical Services
officer
77
2. Proceed to the 2. The medical
medical officer for officer will
consultation evaluate the client
and give
laboratory/
diagnostic work-
up and/or
prescribe
None Medical Officer
medication as Directorate for
15 Minutes
appropriate Health
Services
2.1 None 2.1 The medical
officer will instruct
the client if there’s
a need for follow-
up
3. Fill out Client 3. Ask client to fill Medical Officer
None 1 Minute Health
Feedback Form
Services
3. Dental Consultation
The Directorate for Health Service conducts dental consultation to BJMP personnel
and their qualified dependents, and trainees/recruits. Dental consultation, can be
provided with and receive available management or be given advise for referral for
further treatment/management.
Office/Division: Dental Section, MD

2. Dependents of BJMP personnel
3. JO1 trainees
Dental X-ray as per dental officer's Any Dental Laboratory Clinic
recommendation (1 original copy)
BE SIBLE
PAID
1. Proceed to DHS and 1. Interview and None
fill out the consultation get the vital signs Staff Nurse
form of the client Directorate for
5 Minutes Health
Services
2. Proceed to the 2. The dental None
dental officer for officer will
78
consultation and conduct dental 25 Minutes Dental Officer
treatment proper check-up and Directorate for
charting; request Health
dental x-ray Services
and/or prescribe
medication as
needed
3. Fill out Client 3. Ask client to fill None Staff Nurse
1 Minute Health
Feedback Form
Services
4. Counseling, Psychotherapy, and other Psychological

Intervention
The Directorate for Health Service conducts Counseling, Psychotherapy, and other
Psychological Intervention to BJMP personnel, their dependent and also the
retirees. This can be done through purposeful conversation wherein practical
solutions are established to address identified problem. Referral to a psychiatrist
may be made if symptoms and therapeutic medications are necessary.
Office/Division: Mental Health and Behavioral Science Division

Transaction:
2. Dependents of BJMP personnel
3. Retirees
Endorsement (1 original/authenticated Directorate for Personnel and Records
copy) Management – Moral and Welfare
Division/Directorate for Human
Resource and Development – Training
Management Division
TO TIME RESPON-
BE SIBLE
PAID
1. Proceed to DHS 1. Secure a
to sign the personal letter of Psychometrician
None
attendance sheet request 1 Minute Directorate for
Health Services
2. Proceed to the 2.Conduct/Facilitate Psychology
counselling room the intervention Practitioner
None 1 Hour Directorate for
Health Services
79
3. End of session 3. Schedule the Psychology
client for the next Practitioner
session
Health Services
4. Fill out Client 4. Ask client to fill Psychology
Feedback Form out a Client Practitioner
None 1 Minute
Health Services
TOTAL 1 Hour and 7
None
Minutes
80
Directorate for Investigation and Prosecution
External Service
81
1. Receiving of Complaint
Armed with authority to conduct investigation on any incident of transgression of

established rule involving any personnel of the BJMP, the DIP shall cater to walk-
in complainants who want to seek relief of their grievance/complaint. Consequently,
an initial investigation will be accorded through a fact-finding and gathering of
substantial evidences for a case build up relative to an act committed by a BJMP
personnel which constitutes an offense.
Office/Division: Investigation Division

Who may avail: Any complainant
a. Accomplished Complaint Form Directorate for Investigation and
(one (1) original form) Prosecution - Front desk
b. Full name, rank, assignment and present
address of the personnel complained of Investigator-on-Case
(one(1) original copy)
c. Detailed narration of ultimate and
evidentiary facts which shows the acts or
omissions allegedly committed by the Investigator-on-Case
personnel
(one (1) original copy)
d. Certified true copy of the documentary
evidence, if any, and sworn statements
Investigator-on-Case
covering the testimony of his/her witnesses
(one (1) certified copy)
TO TIME RESPON-
BE SIBLE
PAID
1. File the complaint 1. Receive the Receiving
complaint and Clerk
supporting Directorate for
None 3 Minutes
documents Investigation
and
Prosecution
2. Inform the 2. Interview the Designated
investigator of his/her complainant and Investigator
complaint gather information Directorate for
None 10 Minutes Investigation
for investigation
and
Prosecution
3. Enumerate and 3.Receive/document Designated
make statement about the relevant Investigator
the complaint statements needed Directorate for
None 15 Minutes Investigation
for investigation
and
which is properly
Prosecution
82
notarized and under
oath
4. Receive the copy of 4. Issue the Designated
the document/s receiving copy to Investigator
submitted the client Directorate for
None 1 Minute Investigation
and
Prosecution
Feedback Form out a Client Designated
Feedback Form Investigator
1 Minute Investigation
and
Prosecution
6. Receive a notice 6. Contact the
regarding the complainant on the
progress of complaint progress of the
from the investigator complaint which
may be referred to Designated
the Regional Investigator
Directorate for
Disciplining None 5 days Investigation
Authority having and
jurisdiction on the Prosecution
person complained
of, or grievance
committee as the
case maybe
TOTAL 5 Days and 30
None
Minutes
83
Directorate for Investigation and Prosecution
Internal Service
84
1. Receiving of Complaint through Email / Endorsement from other
Offices and Agencies
The Directorate for Investigation and Prosecution (DIP) recognizes the Chief of
Directorial Staff (CDS) as the Hotline 8888 Permanent Focal Person (PFP) and the
Directorate for Intelligence (DI) as the Alternative Focal Person (AFP) for Hotline
8888. The DIP as the Technical Officer (TO) of Hotline 8888 are tasked to receive
endorsements from complaint hotlines/other government agencies and accord
appropriate action. Endorsing agencies as well as the complainant shall be
informed of the result of the investigation.

Who may avail: Any offices in BJMP NHQ and other government agencies
a. Complaint affidavit through regular First hand receiver of the
courier or through mail, E-mail or Complaint/Designated focal
other social media platform. person/office
(one (1) original copy)
b. Contact person to notify Complainant/per available detail
provided in the complaint letter;
Endorsing and Originating
Office/Agency
ACTION TO BE TIME RESPON-
PAID SIBLE
1. File the complaint 1. Receive and

through record the
a. 8888 Hotline complaint and/or
b. Civil Service other documents
Commission-Contact Receiving
Center ng Bayan (CSC- Clerk
CCB) Complaint None 3 Minutes Directorate for
Investigation
c. BJMP Facebook Fan and
Page Complaint Prosecution
d. Presidential
Complaint Center
(PCC)
d. Walk-in Complaint
2. None 2. Forward to the Receiving
Chief, Clerk
Investigation Directorate for
None 5 Minutes
Division for Investigation
proper and
disposition Prosecution
85
3. Receive a notice 3. Contact the
regarding the progress complainant on
of complaint from the the progress of
investigator the complaint
which may be
referred to the Designated
Regional Investigator
Disciplining None 5 Days Directorate for
Investigation
Authority having and
jurisdiction on Prosecution
the person
complained of,
or grievance
committee as
the case may be
TOTAL 5 Days and 8
None
Minutes
86
Finance Service Office
Internal Services
87
1. Payment of Fine, Penalties and Reimbursable Amount to the
Government
The Finance Service Office issues Order of Payment as proof of payment of fines,
penalties and reimbursable amount to the government.
Office/Division: Administrative Section

a. Order of payment by the Accounting Accounting Service Office –
Service Office (1 original copy) Administrative Section
b. Memorandum/Letter orders Directorate for Personnel and
(1 original/authenticated copy) Records Management –
Communication Management Section
c. Resolution, Decision, or any other Legal Service Office – Administrative
document demanding payment and Records Section
(1 photocopy)
BE SIBLE
PAID
1. Present order of 1. Evaluate
Collecting
payment issued by the documents if in
Officer
Accounting Service order and receive None 4 Minutes Finance
Office and valid ID card payment from Service Office
to collecting officer client
2. Wait for official 2. Prepare official Collecting
receipt receipt Officer
None 5 Minutes Finance
Service Office
3. Receive the official 3. Release of Collecting
receipt official receipt Officer
None 1 Minute Finance
Service Office
4. Fill out Client 4. Ask client to fill Collecting
Feedback Form out a Client 1 Minute Officer
Feedback Form Finance
Service Office
2. Issuance of Certificate of Last Payment
The Finance Service Office issues Certificate of Last Payment to certify that a BJMP
personnel will be paid of his/her last pay and allowances and other benefits and
further certifies that the personnel will be dropped from payroll/voucher under the
paying jurisdiction of the Bureau and no payment will be further made to him/her.
88
Office/Division: Administrative Section
Who may avail: All Retiring Personnel
General Order (1 authenticated copy) Directorate for Personnel and Records
Management Section
BE SIBLE
PAID
1. Submit GO to FSO 1. Prepare three Administrative
(3) copies of Officer
None 5 Minutes Finance Service
certificate of last
payment Office
Feedback Form out a Client 1 Minute Administrative
Feedback Form None Officer
Finance Service
Office
3. None 3. Forward the Administrative
certificate to the Officer
None 1 Minute
Chief, FSO for Finance Service
signature Office
4. Receive the 5. Sign the Chief, Finance
Certificate of Last certificate Service Office
None 1 Minute
Payment National
Headquarters
5. None 6. Forward two (2)
Administrative
copies of the
Officer
certificate to None 3 Minutes Finance Service
DPRM, retain one Office
(1) copy for filing
3. Issuance of Certificate of No Money Accountability
The Finance Service office issues Certificate of No Money Accountability to certify

that based on available records, a BJMP personnel has no money accountability.
This certification is usually for the purpose of compulsory retirement or for travel
abroad.
Office/Division: Administrative / Remittance Section

89
Who may avail: All BJMP active personnel
General Order or Special Order Directorate for Personnel and Records
Management Section
BE SIBLE
PAID
1. Submit request 1. Record the
addressed to the Chief, request Administrative
Officer
FSO for issuance of None 2 Minutes Finance
certificate of no money Service Office
accountability
2. None 2. Prepare the Administrative
certificate Officer
None 5 Minutes Finance
Service Office
3. None 3. Forward the Administrative
certificate to the Officer
None 1 Minute
Chief, FSO for Finance
signature Service Office
4. None 4. Sign the Chief, Finance
certificate Service Office
Headquarters
Administrative
Certificate of No Money certificate
Officer
Accountability and sign None 1 Minute Finance
the logbook upon Service Office
release
Feedback Form out a Client 1 Minute Administrative
Feedback Form None Officer
Finance
Service Office
4. Issuance of Certificate of Employment and Compensation
The Finance Service Office issues Certificate of employment and compensation to

certify that a certain personnel is a bona fide member of the BJMP designated in a
rank/position and specifies his/her monthly compensation and other additional
remuneration.
Office/Division: Administrative / Remittance Section

90
Who may avail: All BJMP Active Personnel
General Order or Special Order Directorate for Personnel and Records
Management Section
BE SIBLE
PAID
1. Submit request 1. Record the
addressed to the Chief, request Administrative
FSO for issuance of Officer
None 2 Minutes
certificate of Finance
employment and Service Office
compensation
2. Wait for the release 2. Prepare the
of certificate certificate
Administrative
2.1 None 2.1 Forward the None 7 Minutes Officer
Finance
certificate to the Service Office
Chief, FSO for
signature
3. Receive the 3. After being
Certificate of signed by Chief, Administrative
Employment and FSO, release the Officer
None 1 Minute
Compensation and certificate Finance
sign the logbook upon Service Office
release
4. Fill out Client 4. Ask client to fill Administrative
Feedback Form out a Client None Officer
Feedback Form 1 Minute Finance
Service Office
91
Accounting Office
External Services
92
1. Issuance of Certificate of Taxes Withheld
The Accounting Service Office issues Certificate of Taxes Withheld to supplier or

service providers engaged by the Jail Bureau for them to use the amount of
withholding tax, as reflected in the certificate, as a tax credit against their income
tax liability in the taxable quarter or year in which the income was earned or
received.
Office/Division: Processing Section

Type of Transaction: G2B- Government to Business Entity
Who may avail: Suppliers and entities subjected to withholding taxes by the
Jail Bureau
a. Valid ID card (1 piece) Company, School or Any Government
Agencies issuing ID
b. Receipt copy of payment (1 original Finance Service Office – Checking
copy) Account Unit/Accounting – Processing
Section
c. Authorization letter from company Company
BE SIBLE
PAID
1. Present valid ID card 1. Verify identity of Withholding Tax
and state details of the client and get in-Charge
None
transaction/s for which details of request 5 Minutes Accounting
certificate is requested Office
2. Wait while request is 2. Retrieve and
being processed verify documents
pertaining to
transaction for
which a certificate
is being
requested. If there
was no previous Withholding Tax
issuance of None in-Charge
10 Minutes Accounting
certificate,
prepare Office
certificate/s
if there was
already previous
issuance, retrieve
and secure copy
of file document
3. Receive requested 3. Issue certificate Withholding Tax
None 5 Minutes
certificate or certified or certified true in-Charge
93
true copy of certificate copy if there was Accounting
previously issued already previous Office
issuance of
certificate
4. Fill out Client 4. Ask client to fill Withholding Tax
Feedback Form out a Client in-Charge
None 1 Minute Accounting
Feedback Form
Office
2. Issuance of Order of Payment
The Accounting Service Office issues Order of Payment to personnel or suppliers

who intend to pay for a certain transaction. This document indicates the name of
the person in whose favor it is issued, the type of transaction and the amount to be
paid. This is required before paying to guarantee that the amount to be paid and
remitted to the Jail Bureau’s authorized government depository bank is correct.
Office/Division: Processing Section

G2B- Government to Business Entity
2. Suppliers, contractors and anybody required to make
payments to the agency based on a bill, such as but not
limited to payments for lost firearms, penalties,
unliquidated advances and refund of overpayments made
by the agency

Bill, memorandum/letter orders , liquidation Payee or person who will avail the
report, resolution/decision order or any order of payment
other document necessitating
payment(1original/authenticated)
BE SIBLE
PAID
1. Request for 1. Get details of
assistance transaction Accounting
Staff
requested and None
Accounting
refer to action 3 Minutes Office
officer/bookkeeper
2. Submit documents 2. Receive and
as basis of payment review documents
Action Officer
and state details of presented
None Accounting
transaction and wait 10 Minutes Office
while request is being
processed
94
2.1 None 2.1 Evaluate,
verify and validate
the correctness of
data
2.2 None 2.2 Prepare order

of payment
3. Receive order of 3. Issue order of
payment and proceed payment and Action Officer
to cashier for payment advise client to None 2 Minutes Accounting
pay corresponding Office
fee to the cashier
4. Fill out Client 4. Ask client to fill Action Officer
Feedback Form out a Client None Accounting
1 Minute Office
Feedback Form
3. Response to Inquiries on Processed Claims and Concerns on

other Accounting Matters (Phoned-In)
The Accounting Service Office is one of the offices that process vouchers and
through phone, the public including the personnel may inquire about the status of
their claims or transactions.
Office/Division: Records Section

Who may avail: General Public
None None
BE SIBLE
PAID
1. Request for 1. Get personal Accounting
assistance and state data of client and Staff
None 5 Minutes Accounting
details of request details of request
Office
2. Receive a notice 2. Reply to simple
regarding the inquiries queries or refer to
on processed claims concerned action
and other transactions officer or
Staff
office/division if None Accounting
request entails Office
further
verification/
coordination
95
3. Fill out Client 3. Ask client to fill Accounting
Feedback Form out a Client Staff
None Accounting
Feedback Form 1 Minute
Office
96
Accounting Office
Internal Service
97
1. Response to Inquiries on Processed Claims and Concerns on
other Accounting Matters (Walk-In)
The Accounting Service Office accommodates walk-in clients with regard to their
queries about the status of their respective claims.
Office/Division: Records Section

Transaction:
Who may avail: 1. Any BJMP personnel
2. Government regulating agencies
3. Such other officials or entities duly authorized by competent
authorities
a. Valid ID card (1 piece) Company, School, or Any
Government Agencies Issuing ID
b. Letter request (1 original copy) Company in case of Supplier
c. Letter order/letter of authorization Company in case of Supplier
TO TIME RESPON-
BE SIBLE
PAID
1. Present the 1. Verify identity of the client
requirements Accounting
None Staff
1.1 None 1.1 Receive and evaluate
presented requirements Office
2. Present request 2. Acknowledge receipt of
and state details request and reply by citing
relevant policies and or
Action
coordinate with concerned
None Officer
offices for proper 15 Minutes Accounting
authorization in the Office
discharge of
data/information
3. Wait while 3. If duly authorized, retrieve
query is being and verify the requested
Action
processed records gather requested
None Officer
data/information and issue Accounting
20 Minutes
certified copies of Office
documents if requested
4. Receive 4. Release requested
Action
requested documents/data/information
Officer
documents/data/ after proper review and None Accounting
information or authorization 5 Minutes Office
98
4.1 Wait for 4.1 If requested
estimated time of data/information entails
completion/ further study, evaluation or
availability/of coordination and
requested data/ necessitates preparation of
information detailed reports, inform
client of expected time frame
of completion and advise
client of target date of
delivery/ availability of
requested data/information
5. Fill out Client 5. Ask client to fill out a Action
Feedback Form Client Feedback Form Officer
None Accounting
1 Minute
Office
99
Legal Service Office
Internal Services
100
1. Issuance of Certificate of No Pending Case
The Legal Service Office issues Certificate of No Pending Case to all active personnel
for purposes of loan application, travel abroad, schooling, promotion, retirement
andother legal purpose deemed applicable. Applicants shall present the necessary
requirements to the Admin Clerk, LSO for verification and issuance of certificate.
Office/Division: Administrative and Records Section

Who may avail: All Active BJMP Personnel
BJMP ID card Directorate for Personnel and Records
Management Section
For personnel who will avail loan: a. Lending Institution (e.g. Bureau of
Jail Management and Penology-
a. Loan form (1 original copy)
Multi-Purpose Cooperative
(BJMP-MPC), Bureau of Jail
Management and Penology
Savings and Loan Association
Incorporated (BJMPSLAI), Bureau
of Jail Management and Penology
Mutual Benefit Association
Incorporated (BJMPMBAI), Armed
Forces of the Philippines Savings
and Loan Association
Incorporated (AFPSLAI), etc.)
b. Pay slip (1 authenticated/certified copy) b. Finance Service Office –
Administrative Section
c. Authorization letter for those who c. Requesting Client
cannot personally present themselves
(1 original copy)
BE SIBLE
PAID
1. Present the BJMP ID 1. Verify in Chief,
card and other the records if Administrative
requirements there are any and Records
None 1 Minute
pending case of Section
the active Legal Service
personnel Office
2. Receive the 2. Issuance of Chief,
Certificate of No the certificate of Administrative
None 1 Minute
Pending Case and Records
Section
101
no pending Legal Service
case Office
3. Fill out Client 3. Ask client Chief,
Feedback Form to fill out a Client Administrative
Feedback Form and Records
None 1 Minute Section
Legal Service
Office
2. Issuance of Certified True Copy of Cases

The Certified True Copy of Cases are issued to personnel who are respondent/s to
the case for whatever legal purpose it may serve. Applicants shall present the
necessary requirements to the Hearing Section Clerk, LSO for verification and
issuance of certificate. It is being issued for whatever purpose it may serve.
Office/Division: Hearing and ADR Section

a. BJMP ID card (Authorization Letter for a. Directorate for Personnel and
those who cannot personally present Records Management –
themselves (1 original/photocopy)). Communication Management
Section
b. Copy of the Decision of the case if b. Legal Service Office –
available (1 authenticated copy) Administrative and Records
Section/ Directorate for Personnel
and Records Management –
Communication Management
Section
FEES PERSON
PAID
1. Present the BJMP ID 1. Verify in the Clerk, Hearing
card and other records if it is Section
None 1 Minute
requirement, if in the file Legal Service
applicable Office
2. Receive the 2. Issuance of Clerk, Hearing
Certificate True Copy the certified Section
of Cases None 1 Minute
true copy of Legal Service
case Office
102
3. Fill out Client 3. Ask client to fill Clerk, Hearing
Feedback Form out a Client Section
None 1 Minute
Feedback Form Legal Service
Office
103
Community Relations Service Office
External Services
104
1. Issuance of Clearance to Conduct Photo and Video
Coverage/Documentation
The CRSO issues Letter of Clearance to any requesting parties wishing to conduct
photo and video documentation in jails limiting their coverage on the specific areas
allowed by the Warden. The clearance will also indicate the exact date of filming to
provide better security and avoid overlapping of jail activities during the conduct of
such. The Unit CRS Officer shall assist the parties entering the facility and shall
ensure their safety and security during the course of the coverage. The Jail Unit is
expected to submit After Activity Report to CRSO on their staff action.
Office/Division: Public Information Section

Who may avail: 1. Tri-Media
2. Academe
3. Other government agencies
Signed letter request (indicating the Company, School, Media Network
specifications of the
a. Items/gadgets/equipment to be used
and the number of media personnel to
enter the jail facility attached with their
valid ID cards) (1 original copy)
b. Valid identification card (Press, media, Professional Regulation Commission,
company, student or government ID card) Company, School/University, Media Network,
(1 piece) Government Issued ID
c. Sample script of scenes Production Team/Media Network
CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPON-
ACTION TO TIME SIBLE
BE
PAID
1. The requesting party 1. The CRSO
may submit their signed staff will receive
letter request personally the request by Chief, Public
to CRSO or via mail, fax stamping therein Information Section,
or electronic means, the date, time, CRSO /Administrative
stating therein the and name and None 5 Minutes Officer
purpose of the request signature of the Community Relations
and attaching the recipient or Service Office
necessary requirements receiver
such as valid
identification cards
2. None 2. After the CRS Chief, Public
Staff received Information Section,
None 5 Minutes CRSO /Administrative
the letter request
and other Officer
105
requirements, Community Relations
he/she shall Service Office
ascertain the
identity of the
client, the
organization or
agency he/she
belongs, and the
purpose of the
request
3. None 3. After a careful
review on the
request, the
office shall
prepare
clearance/s
before the Chief, Public
requesting party. Information Section
If the request is Community Relations
Service Office
granted,
None 5 Minutes
limitations and
conditions in the Chief, Community
conduct of the Relations Service Office
activity must be National Headquarters
stated in the
reply letter. If
denied,
justifiable
reasons should
also be indicated
4. None 4. Upon the
recommendation
of the Chief,
CRSO the Chief,
BJMP thru the
Command Chief, BJMP,
Command Group, and
Group shall
None 1 Day Chief, Community
approve and Relations Service Office
sign the National Headquarters
clearance with
memorandum or
the denied letter
reply
5. Receive the approved 5. The approved Administrative Officer/

clearance to conduct clearance and/or Chief, Public Information
photo or video denied letter Section
None 3 Minutes Community Relations
coverage/documentation reply shall be
/denied reply letter issued to the Service Office
requesting party
106
sent via official
mail, fax or
electronic copy
furnished the
region and jail
facility
6. None 6. CRS officers
in the National
and Regional
office shall Community Relation
Service Officers
coordinate with
the jail facility Headquarters/Regional
where the place Office
or venue of
documentation
is requested
7. Comply with jail rules 7. If granted, the
and regulations requesting body
shall comply with Warden of the Jail
the jail rules and None 2 Minutes Facility
regulations upon Jail Unit
issuance of the
clearance
TOTAL 1 Day and 22
None
Minutes
2. Request for Information/Data/Records
Part of the services of the CRSO is the provision of information to the public. Hence,
the office is tasked to provide prompt and reliable information for research, news,
media briefers and other reports. The CRSO will coordinate with the Directorate for
Operations, Directorate for Program Development and other concerned offices for
relevant and operational statistics. This is also in observance of the implementation
of Freedom of Information Order supervised and headed by the Philippine
Communications Operations Office (PCOO).
Office/Division: Administrative Section/ Public Information Section

2. Academe
1. Signed letter request (indicating the 1. Company, School, Media Network,
specific information and its purpose. For Government Agency/Offices
students who are undertaking research or
undergraduate thesis, school endorsement
is required) (1 original copy)
107
2. Valid identification card (Press, media, 2. Professional Regulation Commission,
company, student or government ID card) Company, School/University, Media
(1 piece) Network, Government Issued ID
BE SIBLE
PAID
1. The requesting party 1. The BJMP FOI
may submit their Receiving Officer
application request in (FRO) shall
writing to CRSO via receive the
mail, fax, electronic or request from the
through the e-FOI portal requesting party
stating therein the by stamping
personal circumstances therein, the date,
of the requesting party, time, name and
the specific description signature. The
of the information FRO shall also
requested, the reason check the
for or purpose for which compliance on the Freedom of
it is intended with a valid request based on Information
proof of identification. the FOI Manual. Receiving
Officer
For electronic FOI
Community
request, the requesting None 5 Minutes Relations
party shall attach a Service Office
scanned copy of the
FOI application request
accompanied by a copy
of a duly recognized
and valid government
ID with photo. In case
the requesting party is
unable to prepare a
written request due to
disability or incapacity,
he / she can make an
oral request and the
BJMP FOI Receiving
Officer (FRO) shall
reduce it in writing
2. None 2. After receipt of Freedom of
the request for Information
information, the Receiving
FOI Receiving Officer
Community
Officer (CRSO)
None 5 Minutes Relations
shall evaluate the Service Office
contents of the
request and
forward such
request to FOI
108
Decision Maker
(O,CDS) to
process the
request for
information
3. None 3. The FOI
Decision Maker
(FDM) upon
receipt of the
request for
information from Freedom of
the FRO shall Information
assess and clarify Decision
Maker of
the request if
Directorates or
necessary. FDM None 10 Minutes
National
shall in his Offices or
capacity decide Regional
either to approve Offices or Jail
or deny the Units
request and notify
the appropriate
office who shall
prepare the
response
4. None 4. The concerned Freedom of
office shall Information
prepare the Decision
requested Maker of
information and Directorates or
transmit such
information to the Offices or
FDM within 10 Regional
days upon receipt Offices or Jail
of such request Units
5. None 5. Once the Freedom of
information is Information
complete and Decision
collated, the FDM Maker of
shall forward the Directorates or
information to Offices or
FRO Regional
Offices or Jail
Units
6. Wait for the release 6. The FRO then Freedom of
of information shall transmit the Information
information to the Receiving
requesting party None 1 Minute Officer
Community
Relations
Service Office
109
6.1 Receive the 6.1 If the
information information is
needed/denied letter denied, the FRO
shall also inform
the requesting
party
If the requesting party is not satisfied with the information provided, he/she may
make a review or an appeal within 30 working days upon receipt of such information
to the Appeals Committee.
3. Issuance of Clearance to Conduct Interview with PDL and

Personnel
In view of the constitutional right of accused to freedom of speech, expression and

of the press, the Persons Deprived of Liberty (PDL) has given the right to conduct
press conference and to allow media for interview with the written consent of the
PDL and the approval of his counsel. BJMP Personnel are also allowed to be
interviewed by media personalities. All requesting parties are required to submit
pre-interview questions for review and evaluation of CRS officers in the National
Headquarters and in the Regions.

Type of G2C- Government to Citizens
Transaction:
2. Academe
a. Signed letter request (indicating Company, School, Media Network
the specific purpose or intention
of the interview. For students
who are undertaking research or
undergraduate thesis, school
endorsement is required)
(1 original copy)
b. Valid identification card (Press, Professional Regulation Commission,
media, company, student or Company, School/University, Media Network,
government ID card) (1 piece) Government Issued ID
c. Sample script (1 Production Team/Media Network
original/photocopy)
d. Written and Signed Consent of Jail Unit
the PDL and his lawyer
CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPON-
ACTION TO TIME SIBLE
BE
PAID
110
1. The requesting 1. The CRSO
party may submit staff will receive
their signed letter the request by
request stamping therein
personally to the date, time,
CRSO or via mail, his/her name and
fax or electronic signature
means, stating
therein the Administrative Officer
purpose of the Community Relations
Service Office
request attaching None 5 Minutes
the necessary
requirements
such as valid
identification
cards, and
endorsement from
school for
students
undertaking thesis
or research study
2. None 2. After the CRS
Staff received
the letter request
and other Chief, Public Information
requirements, Section/ Administrative
he/she shall Officer
Community Relations
ascertain the
None 5 Minutes Service Office
identity of the
client, the
organization or
agency he/she
belongs, and the
purpose of the
request.
3. None 3. CRS Staff
shall then
coordinate the
date and time of
interview both of Chief, Public Information
the requesting Section/ Administrative
party and the Officer
subject PDL and None 5 Minutes Community Relations
personnel. Service Office
3.1 For interview

on PDL, the CRS
staff shall
ascertain clear
coordination with
111
the Warden of
the facility on the
scheduling of
activities
4. Wait for the 4. After a careful
clearance to review, the
release CRSO shall
prepare
clearance/s
before the
requesting party
4.1 None 4.1 If the request

Chief, Public
is granted,
Information Section
limitations and None 5 Minutes
Community Relations
conditions in the Service Office
conduct of the
activity must be
stated in the
reply letter
4.2 None 4.2 If denied,

justifiable
reasons should
also be indicated
5. Receive a copy 5. Upon the
of clearance to recommendation
conduct interview of the Chief,
with PDL and CRSO, the Chief,
Personnel /denied BJMP thru the
letter Command Group
shall approve
and sign the
clearance
attached with a Chief, BJMP
memorandum or Command Group and
if denied, a letter None 1 Day Chief, Community
of disapproval Relations Service Office
shall be sent via National Headquarters
official mail or
electronic copy
to the requesting
party copy
furnished the
concerned
Regional
Director and Jail
Warden.
6. None 6. CRS officers in Community Relations
None 2 Minutes Service
the National and
112
Regional Office Officers
shall coordinate National
with the jail Headquarters/Regional
facility where the Office
place or venue of
documentation
was requested
7. Comply with 7. If granted, the
the rules and requesting body
regulations of the shall comply with Warden of the Jail
jail facility before the jail rules and None 2 Minutes Facility
the conduct of regulations upon Jail Unit
interview to PDL/ issuance of the
BJMP personnel clearance.
TOTAL 1 Day and 24
None
Minutes
4. Visitation of Foreign Consular Offices in Jails
All foreign diplomatic/consular officials who desires to visit their detained nationals
in BJMP jail facilities may send a request to the BJMP National Headquarters
through CRSO or Regional Offices to coordinate their schedule of visit. The request
must indicate the complete name of the detained national or if known the place of
detention, and the date of scheduled visit. The jail facility after coordination with
CRS officers in the NHQ or Regions shall ensure the safety and security of the
diplomatic/consular officials during the course of the visit. The Jail Unit shall submit
After Activity Report to CRSO on the staff action on the event.

Who may avail: Foreign Consular Offices
a. Signed letter request (indicating the Consular Offices/Embassy
date and time of visit, purpose or
intent and list or name of persons
entering the facility with valid proof of
identification) (1 original copy)
BE SIBLE
PAID
1. The requesting party 1. The CRSO staff Chief, Public
may submit their signed will receive the Information
letter request request by Section, CRSO
None 5 Minutes / Administrative
personally to CRSO or stamping therein
via mail, fax or the date, time, and Officer
electronic, stating the receiver’s
113
therein the date and name and
time of visit, purpose or signature
intent of the visit, name
of PDL to be visited,
name of consular
officials visiting the
facility with valid proof
of identification
2. None 2. After the CRS
Staff received the
letter request and
other Chief, Public
requirements, Information
he/she shall Section, CRSO
ascertain the / Administrative
None 5 Minutes Officer
identity of the
client, the
organization or
agency he/she
belongs, and the
purpose of the
request
3. Receive a message 3. CRS Staff shall
from CRS Staff then make
necessary
coordination with
the requesting
party and the
subject facility or
PDL to be visited
as to the date and Chief, Public
time of visit, and Information
also verify the Section, CRS/
None 5 Minutes Administrative
status of detention
of such PDL Officer
3.1 None 3.1 For interview

on PDL, the CRS
staff shall
coordinate with
the Warden of the
facility on the
scheduling of
activities
4. None 4. After a careful
Chief, Public
review on the
Information
request and upon
None 5 Minutes Section
the immediate
recommendation
Chief, CRSO
of the Chief,
114
CRSO the request
for visit of the
consular officials
shall be approved
5. None 5. CRS officers in
the national and
regional offices
National/
shall coordinate
None 2 Minutes Regional
with the jail facility
CRS officers
where the place or
venue of visit is
requested
6. Receive the 6. CRS Officers
approved request to shall inform the National/
visit the subject PDL requesting party None 2 Minutes Regional
on the approval of CRS officers
the said visit
7. The foreign 7. The jail facility
diplomatic/consular shall after the visit Warden of
officials may visit the submit an after the Jail
subject PDL and activity report to None 15 Minutes Facility
subject for compliance the Chief, BJMP CRS Unit
with rules and Attn: CRSO Officer
regulations of jail facility
115
Supply Accountable Office
Internal Services
116
1. Issuance of Certificate of No Property Accountability
The Supply and Accountable Office issues Certificate of No Property Accountability

to all BJMP personnel applying for retirement, death, resignation, and transfer of
service from the Regional SAO to ensure that has been cleared from any
accountabilities with attached Property turn-in slip. It is also being issued for
travel/schooling purposes: service firearm & other equipment that shall be
temporarily turned-in/deposited to SAO/RSAO.
Office/Division: Supply and Material Section

Who may avail: All BJMP personnel applying for retirement, death,
resignation, schooling, travel & reassignment
a. Regional certificate of no property Regional Office - Supply Accountable
accountability from previous assignments Office
issued by RSAO (1 original copy)
b. Property Turn-in Slip issued by RSAO Regional Office - Supply Accountable
if there’s a firearm/s & other equipment Office
issued to him/her (1 original copy)
FEES PERSON
PAID
1. Requesting 1. Received the
personnel shall return item/s; prepare Administrative
all his/her issued Property Turn-in Equipment Jail
firearm/s & other Slip (PTIS) Non-Officer
None Rank
equipment 3 Minutes Supply
Accountable
Office
2. Receive a receipt of 2. Prepare the
the returned issued certificate of no
firearms and other property
equipment accountability
clearance
Administrative
2.1 None 2.1 For Equipment Jail
travel/schooling Non-Officer
None
purposes: Rank
3 Minutes Supply
Service firearm &
other equipment Accountable
shall be Office
temporarily
turned-
in/deposited to
SAO
117
3. Receive the 3. Release the Administrative
Certificate of No clearance and Equipment Jail
Property Accountability signed in the Non-Officer
and sign in the logbook logbook None Rank
1 Minutes Supply
Accountable
Office
Feedback Form out a Client Equipment Jail
Feedback Form Non-Officer
None Rank
1 Minute Supply
Accountable
Office
2. Renewal of Property Acknowledgment Receipt (PAR)
The Supply and Accountable Office issues Renewal of Property Acknowledgment

Receipt (PAR) to all BJMP Personnel with issued service firearm/s required in order
to monitor the whereabouts of the firearms. It is also being issued for physical
presentation of service firearm made for stenciling.
Office/Division: Equipment Section

Who may avail: All BJMP personnel with issued service firearm/s
Issued service firearm Supply Accountable Office –
Administrative and Records Section/
Regional Office - Supply Accountable
Office
FEES PERSON
PAID
1. Requesting 1. Physical Administrative
personnel shall present presentation of Equipment Jail
his/her issued service service firearm for Non-Officer
firearm stenciling None Rank
3 Minutes Supply
Accountable
Office
2. Wait for the 2. Prepare Administrative
Property Property Equipment Jail
Acknowledgment Acknowledgment Non-Officer
Receipt (PAR) for Receipt (PAR) for None Rank
signature signature of Supply
3 Minutes Accountable
requesting
personnel and Office
118
authorized
signatories
3. Receive the 3. Release the Administrative

Renewed Property Renewed Equipment Jail
Acknowledgment Property Non-Officer
Receipt (PAR) Acknowledgment None Rank
3 Minutes Supply
Receipt (PAR)
Accountable
Office
Feedback Form out a Client Equipment Jail
Feedback Form Non-Officer
None Rank
1 Minute Supply
Accountable
Office
119
Regional Investigation And Prosecution
Division (RIPD)
External/Internal Service
120
1. Filing of Complaint/Case against Erring BJMP Personnel
The designated Investigator-on-Case verifies the identity and status of any involved
BJMP Personnel and facilitates in the completion of the Complaint Form.
Office/Division: Regional Investigation and Prosecution Division

G2G- Government to Government
Who may avail: Any person may file a complaint / case against any member
of the Jail Bureau assigned in that particular region of the
RIPD
Accomplished IPD Complaint Form Regional Office – Investigation and
(one (1) original copy) Prosecution Division
Any documentary attachments to the
complaint to include affidavits of witnesses, Investigator-on-Case
etc.(one (1) original copy)
BE SIBLE
PAID
1. Fill-up the Visitors’ 1. Verify identity Duty
Logbook and inform of complainant Investigator
None 1 Minute Regional
the duty on the
purpose of the visit Office
2. Accomplish the IPD 2. Assess the Duty
Complaint Form filled-up IPD Investigator
Complaint Form
Office
3. Submit documentary 3. Receive Duty
attachments including supporting Investigator
affidavits of witnesses, documents
if any Office
4. Fill-out Client 4. Ask client to fill- 1 Minute Duty
Feedback Form out a Client Investigator
None Regional
Feedback Form
Office
End of Transaction
5. None 5. Conduct
Investigator-
investigation and
On-Case
prepare report to None 15 Days Regional
be approved by Office
ARDA
6. None 6. Endorse DIP Evaluator
Investigation None 10 Days Directorate for
Report to DIP, Investigation
121
BJMP-NHQ for and
evaluation Prosecution
7. Receive a notice 7. Inform client of Investigator,
regarding the progress the result of Investigation
of the filed complaint investigation and
None 1 Day Prosecution
Division
Regional
Office
TOTAL None 26 Days
122
Jail Units
External Services
123
1. E-Dalaw Service
The BJMP Jail Paralegal Service Unit launched and offers “E-Dalaw Service” to all
Persons Deprived of Liberty to communicate with their loved ones, doctor and legal
advisors through social media platforms such as Facebook or Skype without leaving
the jail premises. A PDL who wish to avail the E-Dalaw service may ask the
personnel in-charge for schedule which given 10 to 15 minutes talk time to
communicate.
Office/Division: Paralegal Service Unit

Who may avail: 1. PDL
2. Relatives of PDL
3. Lawyer of PDL
Personal / Letter of request of the PDL to Requesting Persons Deprived of
virtually talk to his relative or lawyer or vice Liberty
versa ( 1 original copy)
BE SIBLE
PAID
1. Submit letter of 1. Evaluate the
request to Paralegal letter request. Paralegal Jail
Service Unit Inform the Non-Officer
None 5 Minutes Rank
requesting party
once request is Jail Unit
approved
2. Wait for your turn 2. Start timer once
Paralegal Jail
until the time of the conversation of
Non-Officer
other PDL using the PDL and None 15 Minutes Rank
computer is finish. relative/lawyer Jail Unit
started
2. Jail Visitation Service/Visitor’s Registration
The Jail unit also provides jail visitation to Persons deprived of Liberty (PDL) with
any member of his immediate family, medical doctor, priest or religious minister
chosen by him, his counsel, or by any national non-governmental organization duly
accredited by the Commission on Human Rights and any international non-
governmental organization duly accredited by the Office of the President. The
person's "immediate family" shall include his or her spouse, fiancé or fiancée,
parent or child, brother or sister, grandparent or grandchild, uncle or aunt, nephew
or niece, and guardian or ward.
124
Office/Division: Custodial Unit
Who may avail: Visitors of PDL (family and friends)
During Registration: present the following:
Wife : Marriage contract
(1 original/photocopy) and government
issued ID cards (1 piece)
Common law wife : Two government issued
ID cards (2 pieces)
Father/Mother : Government issued ID cards Philippines Statistics Authority, Bureau
(2 pieces) of Internal Revenue, Post Office, Land
Son/Daughter : Birth Certificate issued by Transportation Office, PAG-IBIG,
PSA and two government issued ID cards Department of Foreign Affairs, Social
Siblings : Birth Certificate (1 original copy) Security System, Government Service
and government issued ID cards (2 Insurance System and etc.
pieces)
Grandparents : Government issued ID cards
(2 pieces)
Friends/Relatives : Two government issued
ID cards
Note: For pregnant women, pre-natal
booklet is necessary (1 original)
BE SIBLE
PAID
1. For new visitors: 1. Registration in-
present requirements charge will check
for registration the database if the
PDL is currently
detained, check
the requirements Visitors
and interview the Registration-in-
None 5 Minutes
visitor Charge
Instruct the Jail Unit
visitors to
accomplished all
the required data
in the registration
form
2. Submit the 2. Registration in
accomplished form to charge will Visitors
the registration in encode in the Registration-in-
None 5 Minutes
charge and wait for biometrics Charge
name to be called for registration Jail Unit
system all the
125
the finger scanning and information of the
photo visitor including
the finger print
and photo
3. Sign the visitors’ 3. Duty gate
waiver form and get one personnel will call
queuing number and and collect Duty Gate
wait for the number to queuing number None 5 Minutes Personnel
be called during start of of visitors upon Jail Unit
entry of visitors start of visitation
schedule
4. Log-in the biometrics 4. Biometrics in
system charge will check
the if the person in
the photo is the
same as the Biometrics-in-
person who None 1 Minute Charge
logged in and Jail Unit
checked if she/he
is scheduled to
visit based on the
classification
5. Submit all personal 5. Duty searcher
belongings and food for will strictly check
inspection to the duty all the personal
searcher belongings and Duty Searcher
None 3 Minutes
food brought Jail Unit
by the visitor for
possible
contrabands
6. Proceed to the duty 6. Duty searcher
searcher for body will body frisk all
frisking and strip search visitors but will
Duty Searcher
and cavity search randomly conduct None 1 Minute Jail Unit
strip Search and
cavity search
visitors
7. Proceed to the 7. Duty custodial
designated visitation shall monitor all
area activities during Duty Custodial
the visitation time None 1 Minute Personnel
to ensure safety of Jail Unit
the visitors and
PDL
8. All visitor should log- 8. Duty
out in the biometrics biometrics-in- Biometrics-in-
system upon exit charge must None 1 Minute Charge
ensure that all Jail Unit
visitors will log-out
126
in the biometrics
system
9. Approach the duty for 9. All visitors are
checking of the stamp checked whether Duty Gate
on the arm they have the None 1 Minute Personnel
visitors stamp on Jail Unit
their arm
3. Issuance of Certificate of Detention
The BJMP Jail Records Unit issues Certificate of Detention to all requesting PDL
and their immediate relatives. It is a document given to the inmates who have
already received equal or more than to the penalty of the offense/crime committed
through the request of inmate relatives indicating their Criminal Case Number and
purpose of the said application.
Office/Division: Records Unit

Type of Transaction: G2G- Government to Citizens
Who may avail: PDL or their relatives
Letter Request containing the name of PDL, Requesting Persons Deprived of
criminal case number and purpose for Liberty
application (1 original copy)
BE SIBLE
PAID
1. Proceed to the 1. Records unit
records unit and personnel will
present the letter interview the
request requesting PDL or
the person Records Unit
authorized by the None 3 Minutes Personnel
PDL to receive the Jail Unit
Certificate of
detention as to the
purpose of the
request
2. Wait for the 2. Verify if the Records Unit
verification if the PDL is name of PDL is in None 1 Minute Personnel
in the file the file Jail Unit
3. Wait for the release 3. If there is,
Records Unit
of the certificate prepare the
None 3 Minutes Personnel
certificate of Jail Unit
detention
127
4. None 4. The records
unit personnel
who prepared it
Jail Warden
signs and submits None 3 Minutes Jail Unit
the same to the
warden for
signature
5. Received the 5. Release the Records Unit
certificate certificate None 1 Minute Personnel
Jail Unit
6. Sign on the Logbook
6. Let the
Records Unit
requesting party
None 1 Minute Personnel
sign on the Jail Unit
outgoing logbook
Feedback Form out a Client Records Unit
None
Feedback Form 1 Minute Personnel
Jail Unit
128
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Upon availing the services of a particular
office, client shall accomplish the
provided feedback form and drop at the
designated box placed in front of the
Communications Section of Directorate
for Personnel and Records
Management.
How feedback is processed? During the end of the 1st and 2nd semester
of the year, all duly accomplished client
feedback form will be recorded to be
reviewed by the officer-in charge.
All consolidated feedback forms will be

consolidated in accordance to the clients’
satisfaction on a particular service they
availed.
Photocopied client feedback forms and

consolidated report will be forwarded to
the Directorate for Program and
Development for compliance
How to file complaints? Filing of complaints by clients shall be
addressed to the concerned office by
means of a formal letter addressing
complaints and concerns.
In case of any confidential complaints and

concerns, the Directorate for
Investigation and Prosecution will be
responsible to take appropriate action on
the said complaints.
Walk-in complainants shall accomplish

complaint form with full name, rank, and
the personnel complained of.
Complainants must narrate the detailed
and evidentiary facts showing the actions
or omissions allegedly committed by the
personnel.
Sworn statements and certified true
copies of documentary evidence must be
attached to the duly accomplished
complaint form.
However, complaints through E-mail /

Endorsement from other offices and
129
agencies shall attach a complaint affidavit
with a contact person to notify on the said
complaints.
For inquiries and follow-ups, clients may

contact the concerned office through the
telephone number : 927-6383
How complaints are processed? Complaints will be addressed to the
concerned office for appropriate action.
The personnel in-charge will receive the
complaint and other supporting
documents properly notarized under
oath. As the documents already
evaluated, the personnel in charge will
gather information through interview for
investigation. Personnel in-charge will
furnish the client a receiving copy of
his/her complaint.
In case of complaints received via E-mail
or other government agencies, the
personnel in-charge will receive the
complaint and other supporting
documents forwarded to the Chief,
Investigation Division for proper
disposition.
The personnel in-charge will contact the

complainant on the progress of the
complaint which may be referred to the
Regional Disciplining Authority having
jurisdiction on the person complained of,
or grievance committee as the case
maybe.
For inquiries and follow-ups, clients may

proceed or contact the Directorate for
Investigation and Prosecution through the
telephone number: 927 6383 loc 305.
Contact Information ARTA:complaints@arta.gov.ph
1-ARTA (2782)
Presidential Complaint Center (PCC)
:8888
Contact Center ng Bayan (CCB):0908-
881-6565
130
VII. List of Offices
Office Address Contact Information

4th Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
Office of the Chief, BJMP
Mindanao Avenue, Quezon City Local: 401/402
Office of the Deputy Chief for 4th Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
Administration of the Jail Bureau Mindanao Avenue, Quezon City Local: 406/404
Office of the Deputy Chief for 4th Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
Operations of the Jail Bureau Mindanao Avenue, Quezon City Local: 411/405
Office of the Chief of Directorial 4th Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
Staff of the Jail Bureau Mindanao Avenue, Quezon City Local: 407
Ground Floor, BJMP-NHQ
Directorate for Personnel and Trunk Line: 927–6383
Building, 144 Mindanao Avenue,
Records Management (DPRM) Local: 101/102
Quezon City
nd
2 Floor, BJMP-NHQ Building,
Trunk Line: 927–6383
Directorate for Logistics (DL) 144 Mindanao Avenue, Quezon
Local: 201/202
City
2nd Floor, BJMP-NHQ Building,
Directorate for Intelligence (DI) 144 Mindanao Avenue, Quezon
Local: 311
City
rd
Directorate for Comptrollership (DC) 144 Mindanao Avenue, Quezon
Local: 306/307
City
rd
Directorate for Operations (DO) 144 Mindanao Avenue, Quezon
Local: 302/303
City
nd
Directorate for Program Trunk Line: 927–6383
144 Mindanao Avenue, Quezon
Development (DPD) Local: 204
City
Directorate for Human Resource Trunk Line: 927–6383
Development (DHRD) Local: 104
Quezon City
3rd Floor, BJMP-NHQ Building,
Directorate for Investigation and Trunk Line: 927–6383
Prosecution (DIP) Local: 304/305
City
nd
Directorate for Welfare and Trunk Line: 927–6383
Development (DWD) Local: 203
City
Directorate for Information 3rd Floor, BJMP-NHQ Building,
Communication Technology 144 Mindanao Avenue, Quezon
Local: 309
Management (DICTM) City
Directorate for Health Service (DHS) Building, 144 Mindanao Avenue,
Local: 103
Quezon City
4th Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
Chaplaincy Service Office (CSO)
Mindanao Avenue, Quezon City Local: 409
Headquarters Support Service Trunk Line: 927–6383
Office (HSSO) Local: 107
Quezon City
131
Finance Service Office (FSO) 144 Mindanao Avenue, Quezon
Local:
City
BJMP-NHQ Building,
Legislative Liaison Office (LLO) 144 Mindanao Avenue, Quezon Trunk Line: 927–6383
City
Legal Service Office (LSO) 144 Mindanao Avenue, Quezon
Local: 206
City
Community Relations Service Office th
4 Floor, BJMP-NHQ Building, 144 Trunk Line: 927–6383
(CRSO) Mindanao Avenue, Quezon City Local: 408
Office of the National Executive Trunk Line: 927–6383
Senior Jail Officer (ONESJO) Local: 308
City
Supply Accountable Office (SAO), Trunk Line: 927–6383
BJMP-Wide Local: 207
City
Accounting Office (AO) 144 Mindanao Avenue, Quezon
Local: 208
City
5thFlr. 1152 Seneca Plaza Bldg., E.
Tel: 414-8605
BJMPRO-NCR Rodriguez Sr. Ave., 13th St., New
Cel: 0917-5522109
Manila, Quezon City
Tel: (072)607-3179 /
Parian, City of San Fernando, La 607-1174
BJMPRO-I
Union Cel: 0928-5053019
0995-1207393
Regional Government Center,
Tel: (078)377-1133
BJMPRO-II Carig Sur, Tuguegarao City,
Cel: 0915-2762182
Cagayan
Diosdado P. Macapagal Regional Tel: (045)455-3901
BJMPRO-III Government Center, Maimpis, City Cel: 0921-3900338
of San Fernando, Pampanga 0939-4182660
BJMP Bldg., Sitio Tagaytay, Brgy. Tel: 042-7106944
BJMPRO-CALABARZON
Turbina, Calamba City Cel: 0905-6679166
Tel: 043-7023735
JD Building, Pastor Road,
BJMPRO-MIMAROPA Cel: 0917-6623469
GulodLabac, Batangas City
0945-2951710
Tel: (052)824-0867
Legaspi City Jail Compound,
BJMPRO-V Cel: 0927-4783212
Bogtong, Legaspi City
0917-9809777
Tel: (033)336-9203
P. Aquino St., Fort San Pedro,
BJMPRO-VI Cel: 0999-8801202
Iloilo City, 5000
0921-8757891
Tel: (032) 254-4747
13B Veloso St., Guadalupe, Cebu
BJMPRO-VII Cel: 0939-3166810
City, 6000
0945-2374173
3rdFlr., Tri-Star Bldg., 170 Avenida
BJMPRO-VIII Cel: 0939-5587896
Veteranos St., Tacloban City
132
BJMPRO-IX Bldg., Brgy. Lenienza Tel: 062-9250733
BJMPRO-IX
Pagadian City Cel: 0928-5011818
F. De Lima St., Lumbia, Cagayan
BJMPRO-X Cel: 0920-9082285
de Oro City
Davao City Jail Compound, Ma-a Tel: (082)244-0028
BJMPRO-XI
Davao City, 7000 Cel: 0927-4710110
BJMPRO-XII Bldg., Regional Tel: (083)877-3485
BJMPRO-XII Center, Brgy. Carpenter Hill, Cel: 0939-5020760
Koronadal City 0995-4202556
rd
3 Flr., Rudy Tiu Bldg., AD Curato Tel: (085)815-1030
BJMPRO-CARAGA
Corner T. Sanchez St., Butuan City Cel: 0906-1153945
Tel: (074)443-5295
2ndFlr., Baguio City District Jail
BJMPRO-CAR Cel: 0907-8621445
Bldg., Abanao St., Baguio City
0939-2842999
BJMPRO-ARMM, 28 Oblates Drive
Tel: (064)552-4950
BJMPRO-BARMM Corner, Rosales St., RH 6,
Cel: 0927-2954730
Cotabato City
National Jail Management and
Camp Vicente Lim, Canlubang, Tel: (049)834-6827
Penology Training Institute
Calamba City, Laguna 827-2878
(NJMPTI)
VIII. FINAL PROVISIONS
Section 1. Separability Clause
In case any provision in this Citizen’s Charter shall be held invalid, illegal or
unenforceable, the validity, legality and enforceability of the remaining provisions shall
not in any way be affected or impaired.
Section 2. Repealing Clause
The BJMP Citizen’s Charter dated September 14, 2019 and all existing policies,
rules and regulations inconsistent herewith are hereby repealed and amended.
Section 3. Effectivity
This Citizen’s Charter shall take effect immediately upon approval, registration
and publication.
133

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BUREAU OF JAIL MANAGEMENT AND PENOLOGY

IV. Service Pledge

Directorate for Personnel and Records Management (DPRM) 6

Directorate for Program Development (DPD) 50

Directorate for Welfare and Development (DWD) 55

Directorate for Operations (DO) 63

Directorate for Human Resource Development (DHRD) 67

Directorate for Health Service (DHS) 74

Directorate for Investigation and Prosecution (DIP) 81

Finance Service Office (FSO) 87

Accounting Office (AO) 92

Legal Service Office (LSO) 100

Community Relations Service Office (CRSO) 104

Regional Investigation and Prosecution Division (RIPD) 120

Jail Unit 123

Office/Division: Recruitment and Selection Section, AAORHAD

4. Wait for the 4. Schedule conduct

Office/Division: Placement Section, AOOHRAD

2. Issuance of Special Orders (SO) for Reassignment / Transfer of

Special Order for Reassignment and Transfer of Personnel was supported by a

Office/Division: Placement Section, AOOHRAD

Letter request of personnel

Issuance of SO for Suspension of

3. Issuance of Letter Orders (LO)

Office/Division: Placement Section, AOOHRAD

4. Issuance of Resignation Orders

Finance Service Office – Administrative

9. None 9. File the order in Records

5. Issuance of Certificate of Employment / Bona Fide Member

6. Issuance of Service Record

The DPRM-NHQ, Records Management Division issues Certificate of Service

Office/Division: Records Management Division

The DPRM-NHQ, Records Management Division issues Certificate of Leave

Office/Division: Records Management Division

The DPRM-NHQ, Records Management Division issues Certificate of Appearance

Office/Division: Communication Management Section, RMD

9. Issuance of BJMP ID Card

The DPRM-NHQ, Records Management Division issues BJMP Identification Card

Office/Division: Information and Communications Technology and Statistics

10. Application for Study Leave Order

Office/Division: Placement Section, AAOHRAD

11.1 Write full name 11.1 Notify the

11. Application for Authority to Travel Abroad

Office/Division: Placement Section, AAOHRAD

CLIENT STEPS AGENCY FEES PROCESSING PERSON

TOTAL 8 Days and 34

12. Application for Scholarship Program

The DPRM-NHQ, Morale and Welfare Development Division is responsible for

Office/Division: Special Welfare Program Section, MWD

13. Application for Monetization of Leave Credits

The DPRM-NHQ is responsible for the processing of Applications for Monetization

Office/Division: Special Welfare Program Section, MWD

The DPRM-NHQ, Records Management Division issues documents to all active,

Office/Division: Records Section, RMD

2. Wait for the copy of 2. Retrieval of

15. Request for Photocopy of General Orders (GO)/Special Orders

Office/Division: Records Section, RMD

16. Processing of Retirement/Separation Benefits

Office/Division: Retirement/ Separation Benefits Administration Section

4. None 4. Prepare Retirement and

5. None 5. Route Chief,

Data is provided to students/researchers in relation to his/her research studies upon

Office/Division: Strategic Research and Development Division