Job Description Manual Hotel Operations - Azamara - 19.

03 (Revision 20 - 03/22/2019)

(manual section is applicable for above companies)

JOB DESCRIPTION MANUAL Revision 20 : March/22/2019
HOTEL OPERATIONS - AZAMARA
Chapter 19 - Position Description
Shipboard - Finance
19.03 Administration Purser - Guest Accounts

Position Title: Administration Purser – Guest Accounts

Reports To: Financial Controller

Direct Reports: N/A

Effective Date: April 2005

Last Revision Date: February 2011

POSITION SUMMARY

This position is responsible for the following:

 Establishes and maintains guest folio accounts in accordance with the brand standards of
service and style.
 Balances the daily and end of voyage revenue activity from the different
revenue-generating areas onboard.
 Prepares credit card transmission and handles any disputes or declines that may occur.
 Serves as an assistant to the Financial Controller, training and completing tasks as
appointed by the Financial Controller.

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with the Company's Safety,
Quality and Environmental standards. In accordance with the Company's Service and Etiquette
Philosophy program, each employee shall conduct oneself in a professional and courteous
manner at all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees, in the presence of guests or in crewmember areas.

1. Ensures that proper Credit Card validation and “KeyCard Account” SQM policies are in
place, in accordance with company policy.
2. Processes several credit card transmissions during the voyage, upon gathering all the

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information from the property management system, to ensure guest account balances are
properly authorized on a daily basis per company’s SQM policy.
3. Monitors declined and call credit cards, and assists guests in setting up different means of
payment, as well as modifying sea pass accounts accordingly.
4. Responsible for the final settlement of all credit cards and the end of each voyage report
according to GCS procedure.
5. Assists Guest Relations Officers with guest’s inquiries and disputes, and provides relevant
back up for applied charges.
6. Issues company standard memorandums and reminders regarding guest account status.
7. Monitors all guest and crew onboard accounts and makes necessary adjustments and/or
corrections.
8. Responsible for processing and balancing all prepaid onboard credits purchased by guests, as
well as, the onboard credits given onboard.
9. Responsible for processing onboard credits related to Air/Tax fees and fuel surcharge fees.
10. Responsible for monitoring daily cash account limits (Guests and Crew) in accordance with
SQM
11. Requests Master accounts as needed, following approval from financial shipboard operations
shore side.
12. Issues folio numbers for joining crew and additional personnel.
13. Balance all the revenue activity coming from the different systems onboard on a daily and
end-of-voyage basis.
14. Produces and distributes Onboard Revenue Report on a daily basis for Financial Controller
and shipboard management in order to monitor all revenues through out the voyage, as well
as final report for shore side management
15. Balances the “Crew Debit Card” system and monitors crew accounts to ensure the proper
balances are reflected (SM, CS and Solstice Class only).
16. Prints guest interim and final statements for distribution.
17. Once ALL guests have disembarked, provides voyage revenue reports for all onboard
departments. All the “End of Voyage” reports must be forwarded to the Financial Controller
for proper reconciliation with the Business Partners onboard and preparation of the Pursers
Journal.
18. Coordinates and supervises the correlation process of the guest cards (Seapass cards), to
ensure the cards are valid at the guest embarkation “SeaPass” kiosk station.
19. Responsible for the gift vouchers received from the Special Services Department, i.e., print,
schedules delivery and add all additional orders. Ensures that the gift vouchers are delivered
and signed for by guests. Ensures the collection of all signed gift vouchers.

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20. Responsible for remitting the “End of Voyage” reports to the Operations Accounting
Department.
21. Responsible to collect from Senior Management in the event they exceed their charges from
their company bar allowance by charging personal folios accordingly, as well as
documentation in the Bar Allowance Tracking worksheet.
22. Responsible for remitting a file that contains all guest statements to the Operations
Accounting Department..
23. Provides assistance to the Financial Controller and Admin Payroll Purser as needed.
24. Understands the Safety & Quality Management Program, and his/her responsibilities in the
Safety Organization according to the Emergency plan and Station Bill. Must be available,
capable and ready to act in the event of an emergency.
25. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard
operation, in order to assist guests and crew with inquiries.
26. Assists the financial team with stuffing and distribution of pay envelopes and the collection
of air ticket deposits during payroll distribution.
27. Assists Head Bartender during Soda Machine inventory and replenishment
28. Ensures that reimbursable uniform charge ias posted properly to crewmembers
29. Ensures that Crew Tours are charged to the proper account
30. Attends meetings, training activities, courses and all other work-related activities as required.
31. Performs related duties as required. This position description in no way states or implies that
these are the only duties to be performed by the shipboard employee occupying this position.
Shipboard employees will be required to perform any other job-related duties assigned by
their supervisor or management.

FINANCIAL RESPONSIBILITIES
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
 This position is responsible for direct cost containment through the accurate preparation
of credit and debit transactions for guests and crew.
 Responsible for the accurate preparation and transmission of a number of revenue reports,
amenities, onboard credits and gratuities.
 Responsible for the correct charging and distribution of gratuities to the tipping
personnel.

MOTIVATIONAL RESPONSIBILITIES
People management responsibilities to ensure optimal performance of the function.
 This position assists the Financial Controller with managing and delegating\
tasks to the financial team.

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QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:
 Minimum of two years experience in an upscale hotel, resort or cruise ship
 Superior customer service, team building and conflict resolution skills.
 Very strong management skills in a multicultural and dynamic environment.
 Very strong communication, problem solving, decision making, and interpersonal skills.
 Intermediate computer software skills required.
 Possess a strong understanding of numbering flow “Debits/Credits”, adjusting entries and
corrections, as well as basic accounting knowledge.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
 Completion of two contracts as Apprentice Purser, or have already been in the position of
Junior Payroll Purser and Payroll Purser (not mandatory, but preferred) with a
performance rating of satisfactory or above along with demonstrated leadership skills.

Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
co-workers.
 Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:
 While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.
 All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
Related Entries:

Related Chapters:

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END OF SECTION

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