17722 Perlite Way

Hagerstown, MD 21740
(571) 259.3494
Jennifer L. Kesselring
Objective: Seeking a challenging position in a fast paced environment with oppor
tunity for growth and advancement.
Experience: April 2009 April 2010 Williamsport Fire and EMS Williamsport, Mary
land
Medic
Provide all aspects of emergency medical services to include patient care and a
ssessment in the 911 setting for Washington County, Maryland. This is a semi-ru
ral based position with response times and transports varying from short for in
town calls or somewhat long for the outer lying areas. This location also suppl
ies mutual aid assistance to Berkely County, WV on a regular basis. Additionall
y, responsible for patient care reports through computer based system, accurate
reporting to nursing and/or physician staff at hospital, courteous and friendly
service to all patients, inventory and stocking of medic units and daily/weekly
inventory counts for drug bags and narcotics.
January 2009 June 2010 Vol. Fire Co. of Halfway Hagerstown, Maryland
Medic
Provide all aspects of emergency medical services to include patient care and a
ssessment in the 911 setting for Washington County, Maryland. This position was
in a fairly busy department located within city limits and included 2 staffed m
edic units during the day and one at night. Additionally, responsible for patie
nt care reports through computer based system, accurate reporting to nursing and
/or physician staff at hospital, courteous and friendly service to all patients,
inventory and stocking of medic units and daily/weekly inventory counts for dru
g bags and narcotics.
January 2009 June 2010 Clear Spring Ambulance Clear Spring, Maryland
Medic
Provide all aspects of emergency medical services to include patient care and a
ssessment in the 911 setting for Washington County, Maryland. This was a rural
based position with response times and transports up to 25 minutes through 1 hou
r plus. Additionally, responsible for patient care reports through computer bas
ed system, accurate reporting to nursing and/or physician staff at hospital, cou
rteous and friendly service to all patients, inventory and stocking of medic uni
ts and daily/weekly inventory counts for drug bags and narcotics.
August 2009 June 2010 Community Rescue Service Hagerstown, Maryland
Medic
Provide all aspects of emergency medical services to include patient care and a
ssessment in the 911 setting for Washington County, Maryland. This is a city ba
sed position with very short response times and transports. Additionally, respo
nsible for patient care reports through computer based system, accurate reportin
g to nursing and/or physician staff at hospital, courteous and friendly service
to all patients, inventory and stocking of medic units and daily/weekly inventor
y counts for drug bags and narcotics. Daily chores and cleaning of medic units
and living quarters.

June 2004 March 2009 Emergency First Training Hagerstown, Maryland

Vice President / Co-Owner
Left employment outside of the home to run my husbands Emergency Services traini
ng company, as well as start a family. During this time I was responsible for a
ll aspects of a self-owned business including A/P, A/R, contracting, scheduling,
customer service, problem/conflict resolution, all paperwork and maintenance of
customer files, management and scheduling of up to 10 independent teaching cont
ractors to coordinate their schedules with our customers. The company has been
in business since 2002 and has trained over 10,000 students in CPR, AED, First R
esponder, ACLS, PALS, Emergency O2, Bloodborne Pathogens and Fire Extinguisher P
rotections. We were contracted with many federal agencies and had a large multi
-state customer base to include FDA, Homeland Security, NTSB, L-3 Communications
, Washington County Trauma Center, Chevy Chase Surgical Center, Alexandria, VA R
adiologists Group, CarMax Corporation, Montgomery County Public Schools, Ernst &
Young, Washington County Department of Fire & Rescue Services and Academy of Ed
ucational Development. We were additionally partnered with Medtronic/Physio-Con
trol to provide AEDs to businesses in our multi-state area.
March 29, 2004 June 17, 2004 Hagerstown Heart, PA Hagerstown, Maryland
Scheduling
Answering multi-line phone system to schedule appointments and testing for 8 ph
ysician and 2 C.R.N.P. practice. Relay medical and prescription information bet
ween doctors and patients, provide medical information and reports to hospitals
and other facilities and assist Cardiologists and Medical Assistants as needed.
(I took this position to gain further knowledge and in-sight into cardiology in
hopes that it would help further my paramedic studies)
December 15, 2003 March 26, 2004 MAMSI, Inc. Frederick, Maryland
Coordination of Benefits Representative
Complete routine updates on member records; investigate files for other insuran
ce liability including motor vehicle accidents, dual health insurance, workers c
ompensation and Medicare. Position is in an outbound, production-based call cent
er. Responsible for knowing coordination rules based on NAIC Guidelines, as well
as Subrogation laws for various group situses and states.
June 2002 November 2003 Physicians Transport Service Herndon, Virginia
Emergency Medical Technician Dispatcher
Provide patient care and assessment during interfacility transport; provide ass
istance as needed to Medic; complete appropriate paperwork; responsible for safe
transport of patients, including code one/priority calls and reporting accurate
, pertinent medical information and history to receiving facility. Answering
multi-line phone system; gathering necessary information; assigning calls to mos
t appropriate unit and tracking call status through CAD (Computer Aided Dispatch
). This position requires the management of a fleet of up to 13 Advanced and Ba
sic Life Support Ambulances which service the entire Northern Virginia area, as
well as Metro-DC, West Virginia, Maryland and Pennsylvania.
April 1998 October 2001 CIGNA HealthCare of Virginia Richmond, Virginia
Client Services Specialist Provider Relations Representative
Provided day-to-day support for multiple large business clients, including cust
omer service, claims research and resolution, member education and on-site meeti
ngs. Created, ordered and issued all enrollment documents; coordinated and pres
ented open enrollment meetings; scheduled and maintained weekly, monthly or quar
terly on-site Q&A/Service meetings; represented CIGNA at employer benefits fairs
and distributed, as well as created, educational materials to assist members wi
th their plan and raise general health awareness. Developed and maintained 18
county provider network throughout Western & Central Virginia; resolved provide
r service issues including claims and fee schedule; presented monthly and quarte
rly education sessions; scheduled regular on-site visits and performed office an
d chart inspections for credentialing purposes.
October 1996 April 1998 Augusta Medical Center Fishersville, Virginia
 Assistant to Chief Operating Officer
Coordinated Board of Directors and other committee/staff functions, including n
otices, newsletters, agendas, minutes, meetings and social events; established a
nd maintained PHO files and records, including full responsibility for all membe
rship files/records, applications and credentialing; maintained Corporate and fi
nancial records; performed initial contract review and analysis of managed care
contracts; assisted medical staff as requested; and maintained up-to-date knowle
dge of NCQA and other accreditation agencies, as well as awareness of legal, soc
ial and economic forces influencing the health and managed care environments.
1995 October 1996 QualChoice of Virginia Charlottesville, Virginia
Executive Assistant to V.P. of Network Services
Managed multiple tasks including planning, organizing and scheduling; created a
nd maintained physician and CPT coding databases/spreadsheets; handled questions
relating to claims adjustments, billing issues, procedure/diagnosis codes, and
eligibility; kept minutes for multiple internal and external committee meetings;
prepared educational and orientation updates, compiled statistical information
from monthly financials into spreadsheets and databases; developed new forms and
established and incorporated guidelines in accordance with NCQA standards.
1993 1995 Admin. Assistant, Applied Technology & Engineering Charlottesv
ille, Virginia

Volunteer: 2002 2005 Arcola-Pleasant Valley Fire Department Arcola, Virginia

2003 2006 Community Rescue Service Hagerstown, Maryland
Education: Planning to enroll in and complete A.A.S. Paramedic Emergency Servic
es program, completed NREMT-Intermediate through WCVFRA in Summer 2009.
Attended Blue Ridge Community College, 1998 2000 and Piedmont Virginia Communi
ty College, 1995. Graduated William Monroe High School, 1993.
Training: Commonwealth of Virginia Life & Health Insurance Agent 12/1/95-6/3/02
Introduction to Microsoft Access 7.0 for Windows 95 March, 1997
Microsoft Access 7.0 for Windows 95 Module II June, 1997
Microsoft Access 7.0 for Windows 95 Application Development December, 1997
Principles of Accounting I August, 1998
Principles of Accounting II December, 1998
Principles of Economics I December, 1998
Medical Terminology I May, 1999
AHA HealthCare Provider CPR valid through 2011
Bloodborne Pathogens March, 2011
Advanced Cardiac Life Support current
Pediatric Advanced Cardiac Life Support current
International Trauma Life Support Advanced current
HazMat Awareness September, 2002
Maryland Cardiac Rescue Technician valid through April 2011
Nationally Registered Emergency Medical Tech. Intermediate valid through Fall 2
011
VA DFP EVOC 2 July, 2002
Rescue Technician Site Operations (enrolled) May June 2010
References Furnished Upon Request.