Cisco Unified Communications Manager (UCM) Cloud v2: Americas Headquarters

Cisco Unified Communications Manager (UCM) Cloud v2
First Published: 2020-07-21

Last Modified: 2020-07-22
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
© 2020 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1 About 1
About This Lab 1
Limitations/Disclaimer 1
Customization Options 1
Requirements 2
About This Solution 2
Topology 3
Equipment Details 3
Session Users 4
Get Started 4
CHAPTER 2 Scenarios 7
Cisco UCM Cloud Configuration 7

LDAP Synchronized User 7
Password Management 8
External DID Call Routing Setup Using Session Details > Phone Numbers 8
External DID Call Routing Device Line Setup 9
Extending Additional Webex Services to UCM Cloud Calling POCs 9
Setting up Webex Control Hub 10
CHAPTER 3 What’s Next? 11

iii
Contents

iv
CHAPTER 1
About
• About This Lab, on page 1
• Requirements, on page 2
• About This Solution, on page 2
• Topology, on page 3
• Session Users, on page 4
• Get Started, on page 4
About This Lab

This guide is for the preconfigured lab.
Limitations/Disclaimer
This lab presents four of the five core Cisco® Unified Communications Manager (UCM) Cloud Calling apps
(CER is not included) and is primarily intended to be a pre-sales support tool for Cisco UCM Cloud Calling.
Cisco dCloud hosts the applications and provides 10 DIDs per session for users to support demos, POC, and
training.
Customization Options
This lab is highly customizable and includes the following optional applications that are NOT included in the
UCM Cloud Calling offer:
• MS Windows AD, DNS, ADFS
• MS Exchange
• ASR 1K virtual router
• Windows workstations to host applications
• Control Hub Admin Account
• Webex Teams™
• Webex® Calling

1
About
Requirements
• Webex Meetings
These applications allow end users the convenience of developing integrated Webex solutions from a
single dCloud instance. The cloud and hosted Webex Enablement Lab guide is an excellent reference
document for building out Webex services.
Requirements
The table below outlines the requirements for this preconfigured lab.
Required Optional
Cisco AnyConnect client Cisco Enterprise hardware endpoints (Call Manager 12.5 support matrix)
Laptop Cisco MPP phones if building an integrated Cloud Calling solution with
Webex calling
Jabber Client Teams client
About This Solution

Cisco Unified Communications Manager (UCM) Cloud Overview
The UCM Cloud offer is a private cloud services delivered over a dedicated infrastructure to a single enterprise
with the following characteristics:
• Enterprise unified communications and collaboration as a service from the Webex Cloud
• Dedicated resources and security controls provide a stronger cybersecurity posture
• Scalability, agility, and efficiency of a resilient private architecture assures your business-critical services
will always be available and operational
• Enhanced levels of controls and customization capabilities
• Ability to integrate into existing IT systems to ensure business continuity
• Powered by the Cisco Unified Communications Manager in the cloud
UCM Cloud is Enterprise-tested Unified Communications Manager as a service from the Cisco Cloud:
• Powered by the proven Cisco Communications Manager platform with over 100 million devices worldwide
offered as a service from the Webex Cloud
• Hosted and operated by Cisco; sold and managed by partners
• An enterprise-ready calling solution with all the features, integrations, and benefits of Cisco UCM plus
enhanced security options capable of meeting FedRAMP authorization
• Designed for enterprises and public sector customers
• Webex Teams, Webex Meetings, Jabber®, and all collaboration endpoints are supported
• Cisco UCM Cloud is available in the Cisco Collaboration Flex Plan as a cloud calling option

2
About
Topology
Topology
This demonstration includes several server virtual machines. Most of the servers are fully configurable using
the administrative level account.
Administrative account details are included in the lab guide steps where relevant and in the server details
table.
Equipment Details
Name Description Host Name (FQDN) IP Address Username Password
CUCM PUB Cisco Unified cucm1.dcloud.cisco.com 198.18.133.3 administrator dCloud123!
Communications Manager
12.5
CUCM SUB Cisco Unified cucm2.dcloud.cisco.com 198.18.133.239 administrator dCloud123!

Communications Manager
12.5
IM & P PUB IM & Presence 12.5 cup1.dcloud.cisco.com 198.18.133.4 administrator dCloud123!
IM & P SUB IM & Presence 12.5 cup2.dcloud.cisco.com 198.18.133.14 administrator dCloud123!
CUC PUB Unity 12.5 cuc1.dcloud.cisco.com 198.18.133.5 administrator dCloud123!
CUC SUB Unity 12.5 cuc2.dcloud.cisco.com 198.18.133.15 administrator dCloud123!
Exp-C Expressway-C (Core) vcsc.dcloud.cisco.com 198.18.133.152 admin dCloud123!

X12.5
Exp-E Expressway-E (Edge) vcse.cbXXX.dc-YY.com Public IP admin dCloud123!

X12.5 (see session
details)

3
About
Session Users
Name Description Host Name (FQDN) IP Address Username Password

Exp-Base Expressway-C Connector exp-cc.dcloud.cisco.com 198.18.133.223 admin dCloud123!
Host X12.5
Local CSR1000V N/A 198.18.133.226 admin dCloud123!

Gateway
AD1 Active Directory, DNS, AD ad1.dcloud.cisco.com 198.18.133.1 administrator C1sco12345
FS
Exchange Microsoft Exchange 2016 mail1.dcloud.cisco.com 198.18.133.2 administrator C1sco12345
Workstation Windows 10 wkst1.dcloud.cisco.com 198.18.1.36 cholland C1sco12345

1
Workstation Windows 10 wkst2.dcloud.cisco.com 198.18.1.37 aperez C1sco12345
2
Workstation Windows 10 wskt3.dcloud.cisco.com 198.18.1.38 kmelby C1sco12345
3
Session Users
The table below contains details on preconfigured users available for your session.
User Details
User Name User ID Password Endpoint Devices Internal Extension

Charles Holland cholland C1sco12345 Cisco Jabber 6018
Anita Perez aperez C1sco12345 Cisco Jabber 6017
Get Started
Follow the steps to schedule a session of the content and configure your presentation environment.
Procedure
Step 1 Initiate your dCloud session (skip if you are in a proctored environment). [Show Me How]
Note It may take up to 45 minutes for your session to become active.
Step 2 Click View to open the active session (skip if you are in a proctored environment).
Step 3 Install and access Cisco AnyConnect on your laptop, using AnyConnect credentials in dCloud UI. [Show
Me How]
Step 4 If connecting directly to the session from a stand-alone laptop or other device, install and access Cisco
AnyConnect on your laptop, using AnyConnect credentials in dCloud UI. [Show Me How]
a) Recommended method: Use Cisco AnyConnect [Show Me How] and local laptop RDP client.

4
About
Get Started
b) Windows Users: It is recommended to use some version of Remote Desktop Manager to save connections
to each virtual machine. An example is Microsoft’s Remote Desktop Connection Manager which can be
found at https://www.microsoft.com/en-us/download/details.aspx?id=44989
c) Mac Users: It is recommended to use Microsoft Remote Desktop (MRD) [ ] or CoRD
[ ] applications to connect to virtual machines. MRD can be downloaded free at Mac App Store.
CoRD can be downloaded free at http://cord.sourceforge.net/. Each application gives you the capability
to save connections for each virtual machine.
Important DO NOT use the Microsoft remote desktop client that comes with your Mac. It has security
issues connecting to the AD1 and Mail1 virtual machines.
Note For best results, use either Firefox or Chrome web browsers.
Step 5 Use Cisco AnyConnect VPN, RDP to connect to following workstation.

a) Workstation 1: 198.18.1.36, Username: dcloud\cholland, Password: C1sco12345
Step 6 To run this lab, you need some information from Session Details tab on your dCloud dashboard session page.
Obtain Collaboration Edge domain information. It is highly recommended to take note of this information
now so that you can refer to it throughout the lab.
Warning Each session has a unique domain. The image that follows is only an example. Do not use information
in the image below for your session.

5
About
Get Started

6
CHAPTER 2
Scenarios
• Cisco UCM Cloud Configuration, on page 7
• Extending Additional Webex Services to UCM Cloud Calling POCs, on page 9
Cisco UCM Cloud Configuration

Value Proposition: The Cisco UCM Cloud applications have been pre-configured to allow end users to
register devices and start making calls with minimal effort.
The assumption here is that the end-user is familiar with Call Manager, IM&P, and Unity and can utilize the
pre-configurated devices and dial plans to start making calls.
LDAP Synchronized User

Cisco UCM Cloud is an enterprise solution and most deployments will include integrating the customer Active
Directory server for user management policies. The preconfigured UCM Administration list is from the dCloud
session MS Windows AD, DNS, ADFS server.
Procedure
Step 1 If not already connected, use Cisco AnyConnect to VPN into your lab session.
Note Login credentials will be provided by your proctor or displayed on session details tab for your active
session.
Step 2 Create RDP connection to Workstation 1 (198.18.1.36) and log in as dcloud\cholland with password
C1sco12345.
Step 3 To make changes to UCM Administration list, navigate to User Management > End User. Remote desktop
into MS Windows AD, DNS, ADFS server and make the changes from AD server.

7
Scenarios
Password Management
Step 4 Afterwards, resync active directory changes from System > LDAP > LDAP Directory.
Password Management
The default password for user accounts configured on the MS Windows AD server is C1sco12345.
Procedure
Step 1 Remote desktop in to the AD server to add, modify, or delete user account properties.
Step 2 Follow with a UCM LDAP manual sync.
External DID Call Routing Setup Using Session Details > Phone Numbers
Each dCloud session is allocated 10 DID numbers owned by Cisco. The DID country and area codes will
align with the dCloud datacenters. For example, if the user dCloud session is hosted in the Cisco RTP (US
East) data center, then the allocated DIDs will have area code 919. dCloud sessions hosted in the Cisco SJC
(US West) data center will allocate DIDs with area code 408.
The External (DID) allocated for each dCloud session is listed in dCloud Session Details > Phone Numbers.
Each External (DID) is mapped by dCloud backend to an Internal (DN). Devices requiring PSTN access must
have a line configured with the corresponding Internal (DN).
For example, in the Session Details > Phone Numbers example below, a device configured with extension
6017 is mapped to External DID 919-991-3947.

8
Scenarios
External DID Call Routing Device Line Setup
External DID Call Routing Device Line Setup

For example, the device below is assigned DID 919-991-3947. Based on the dCloud Session Details > Phone
Numbers mapping, the device line configuration must be assigned to 6017, as shown below.
Extending Additional Webex Services to UCM Cloud Calling

POCs
Value Proposition: In addition to UCM Cloud Calling, each dCloud session is pre-configured to support
Cisco Webex Meetings, Teams, and Calling. This flexibility allows the end user to build integrated Webex
solutions to support POCs.

9
Scenarios
Setting up Webex Control Hub
This scenario covers the initial Webex Control Hub setup. Once the org administrator is up and running, then
additional Webex services can be created and added to the UCM Cloud Calling POC.
Setting up Webex Control Hub

Webex services are managed from Webex Control Hub. The preconfigured org administrator is Charles
Holland.
In this scenario, you will set up the initial administrator account and go through the process of importing users
from the Active Directory. The trial has already been started for you.
Also, Charles Holland, the org administrator, has his password already set to dCloud123! For reference, the
steps to create a customer trial can be found at https://collaborationhelp.cisco.com/article/en-us/npv2y12.
You will now verify the initial automation scripts ran properly to create your trial and set Charles’ password.
Procedure
Step 1 If not already connected, use Cisco AnyConnect to VPN in to your lab session. Login credentials will be
provided by your proctor or displayed on the session details tab for your active session.
Step 2 Create an RDP connection to Workstation 1 (198.18.1.36) and log in as dcloud\cholland with password
C1sco12345.
This lists all the dCloud Instant Demos.
Step 3 Open Microsoft Outlook from icon in taskbar
[ .]
Step 4 For profile name, enter Charles and click OK.
Step 5 In your Inbox, you'll see an email with subject line Welcome to Cisco Webex Services Trial as well as one
with subject of Your password was updated. If you don’t see one or both of these emails, you might need
to set Charles’ password manually.
Note After script is completed, you'll log in with Webex basic credentials. Along with creating users and
setting passwords, each lab user will be configured for Message, Meeting, and Call. All user
passwords will be set to dCloud123! and any steps in the guide that describe setting a user’s password
can be skipped.
Step 6 Open Chrome browser to https://admin.webex.com, enter cholland@cbXXX.dc-YY.com, and click

Sign In.
Step 7 Enter dCloud123! as password and click Sign In.
Step 8 Click Accept when prompted.

10
CHAPTER 3
What’s Next?
Check out the UCM Cloud Data Sheet to learn more!
https://www.cisco.com/c/en/us/solutions/collateral/collaboration/unified-communications-manager-cloud/datasheet-c78-742611.html
Consider learning more about building out Webex services with the Webex Enablement Lab.

11
What’s Next?

12

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Cisco Unified Communications Manager (UCM) Cloud v2

First Published: 2020-07-21

Cisco UCM Cloud Configuration 7

CHAPTER 3 What’s Next? 11