Complaint letter

Dear Manager,
I am really sorry to disturb you with my complaint but now I have really had enough. I have been
a regular customer in your bank for twenty-five years now. I have been highly satisfied with your service
so far.
However, for several weeks I have experienced such rude treatment from one of your tellers that I refuse
to tolerate it any longer. Each time I try to make a transaction through Ms. White, she acts as though I
were an annoyance. In one instance, she said she has "no patience in dealing with such petty transactions."
when I wanted to transfer 50 dollars from my account.
I trust that you will speak to her about polite customer service. If she continues to have this attitude, I will
move my accounts to another bank. Customers are not an annoyance; we are the ones who pay her salary.
I hope to hear from you soon.
Yours sincerely,
Mr. James Black
Írj panaszos levelet az egyik ismert áruház igazgatójának az alábbi szempontoknak megfelelően.
- rendszeres vásárlójuk vagy
- eleged van az eladók udvariatlanságából
- új mobil telefont próbáltál venni, de csúnyán bántak veled, nem segítettek
- kérd meg az igazgatót, hogy utasítsa a munkatársait arra, hogy udvariasan bánjanak a vásárlókkal
- ha semmi sem változik, kénytelen leszel a másik nagyáruházat előnyben részesíteni

Megoldás:

Dear Manager,
I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular
customer in your hypermarket for several years. I have been mostly satisfied with your service so far.
But I have experienced such rude treatment from one of your salesmen that I refuse to tolerate it any longer.
I tried to buy an expensive mobile phone last week. I asked for help but the salesman I talked to acted as
though I were an annoyance. He was downright rude and just wanted to get rid of me as soon as possible.
I trust that you will speak to your employees about polite customer service. If I continue to experience this
attitude, I will definitely do the shopping in the other hypermarket in town.
I hope to hear from you soon.
Yours sincerely,
Ms. Jane Crimson