DANNIELLE GRABOWSKI

USER EXPERIENCE DESIGNER

CONTACT PROFILE
I’m inspired by innovation, I’m passionate about delivering high quality designs,
(774) 262-0830 and I’m hungry to learn. I thrive as a UX Designer because I excel in the art of
UX. I build strong relationships, I present flexible design solutions, and I have
Dannielle.mitchell1@gmail.com
an open-minded, can-do attitude. It’s not just what you do but how you do
it. I vehemently believe this to be true and I aspire to continue my career
Thompson, CT
alongside others who share this value.

EDUCATION PROFESSIONAL EXPERIENCE

LUMA Institute | 2021
Certified Design Thinking Facilitator
Bentley University | 2017
User Experience Certificate
University of Massachusetts
Amherst | 2013
B.A. Business Administration, Spanish
UX Architect | 2018 – present
UX Designer | 2014 – 2018
Intern/Business Analyst | 2012 – 2014
The Hanover Insurance Group
Led design thinking sessions during project inception phase to facilitate
outside-in thinking and influence scope.
Redesigned the point-of-sale platform, which was the largest business
investment and exceeded success metrics.

Universidad de Malaga | 2012 Designed the customer platform to increase customer engagement and
positive sentiment, in a fast-paced agile environment.
Cross Cultural Management
Created an omnichannel experience by performing end user research to
understand user journeys and identify needs, opportunities, emotions, and pain
points.
TOOLS
Built and piloted a design system in Figma to drive consistency among
Figma products, platforms and user groups.
Photoshop
Consistently delivered wireframes, mockups and prototypes throughout project
Sketch lifecycles, maintained strong alignment with business goals, worked within
User Testing project timelines, and collaborated with development to streamline coding.

In Vision
Design Thinking Legal Assistant | 2009 – 2013
Law Offices of Michael T. Gaffney, Esq.
SKILLS
Prepared and formatted all outgoing legal documents, performed legal
Wireframes, mockups, prototypes
research, and assisted at trials.
Usability research
Drafted all communications and maintained superior relations with clients,
Journey maps opposing counsels, and trustees.
Storyboards
Design thinking
CAREER ACCOMPLISHMENTS
Design library build
Stakeholder mapping Founder and chairperson of Women in STEM at Hanover | 2016 – present
Information architecture mapping A funded development group of more than 180 members
Partner to WPI engineering ambassadors, Central MA STEM Network and Girls
Inc.

Presidents Service Award team nominations