James M Crosby

1807 Windsor Drive

Framingham,Ma.01701
jc760cd4@westpost.net
774-279-2314
Objective: Service Advisor
Experience: 2005 - 2009, Boch Toyota, Norwood, Ma.
Service Advisor
Effective interaction with customers. Write up, and sales
of needed service, and
Service products. Write up of warranty claims for customer
s. Conscientious super-
vision of technician team for timely completion of repairs,
and service. Pre close
warranty repair orders.
2003, Team Nissan of Manchester, NH
Assistant Service Manager
Effectively supervised used car prep, and conditioning, and
new car pre delivery
Inspection (mechanical & cosmetic) for one of the premier s
pot delivery dealers
of New England. Managed all sublet upgrades, and issued pu
rchase orders. Over-
saw timely completion of upgrades, and quality control. Co
-managed service ad-
visors in the service drive.
1990 - 2002, Northern Motor Sport Ltd., Wilder, Vt.
Service Manager
Effectively supervised service department, and improved gro
ss sales, profit margin
of service department specializing in European automobiles.
Improved Customer
Service Index rating substantially, and created excellent r
apport with clientele while
overseeing customer relations. Spurred marked improvements
in repair operations,
productivity, and training. Oversaw conscientious maintena
nce, and repair of
classic, and antique automobiles.
1989, Phil Mann's Nissan / Jeep / Eagle, Lebanon, NH
Parts and Service Director
Greatly improved Customer Service Index rating while overse
eing service customer
relations. Effectively supervised repair operations, and w
arranty claims processing.
Increased productivity through better use of factory techni
cal training programs.
Improved gross sales, both retail, and wholesale, and profi
t margin through wholesale
Marketing programs for parts department.
1988, The Carriage House, Windsor, VT.
Service Manager
Increased productivity, and effectively supervised customer
 relations, repairs, and
Warranty claims processing of Chevrolet, and Oldsmobile.
1980 - 1991, Gregory Motors, South Yarmouth, Ma.
Proprietor
Owned, and operated a lucrative towing, repair, and used ca
r sales operation.

1977 - 1980, Vic's Service, Framingham, Ma.

Service Manager
Conscientious supervision of general auto repair, and body sh
op. Customer service
Relations, and interface with insurance company representativ
es.
1970 - 1977, Gateway Lincoln Mercury, Framingham, Ma.
Service Manager
Increased productivity through effective utilization of facto
ry training programs.
Accomplished responsible supervision of repair facility, and
warranty claims
processing. Maintained very good CSI, and service customer r
elations.
1966 - 1970, Ed Eringurg's West Ford
Service Technician
Careful diagnoses, and repair of Ford automobiles. Completed
Ford training programs.
1962 - 1966, Butler Ford, Framingham, Ma.
Service Technician
Careful diagnoses, and repair of Ford automobiles. Successfu
lly completed Ford
training programs.