Lavanya K S

Phone: 9738244760
Email: mailtolavanyaks@gmail.com

Three years of professional experience within different industries through knowledge of IT infrastructure technologies.

EMPLOYMENT HISTORY

Technical Services Specialist ► Kyndryl Pvt Ltd Oct 2021 - Present

Working in shared services Environment where we are handling 10 different customers. Consistently provide remote
support and manage numerous technical queries for client needs and try to resolve on time within SLA. Resolved
customer concerns in a positive and helpful manner.

Roles and Responsibilities:

Administration of Windows servers
Handling, reviewing and managing incidents, problems, service requests and priority tickets based on impact
and urgency.
Troubleshooting CPU/Memory/disk issues.
Troubleshooting performance issue

VMware:
• Snapshot creation and managing VM
• Decommission of VM
• VM tool upgrade
• Resource upgrade (CPU, RAM and disk)

Engineer ► Mindtree Sep 2018 - Oct 2021

Working in shared services Environment where we were handling 10 different customers. Consistently provide remote
support and manage numerous technical queries for client needs and try to resolve on time within SLA. Resolved
customer concerns in a positive and helpful manner.

Responsibilities:
AWS Admin:
• Setup/Managing Servers on Amazon ( EC2, EBS, ELB, , Security Groups, and IAM).
• Setup/Managing VPC, Subnets; make the connection between different zones; Blocking suspicious ip/subnet via ACL.
• Creating/Managing DNS records on Amazon Route 53
• Created AWS Route53 to route traffic between different regions
• Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS)
• Manage amazon Web services-ELB,EC2,S3,,SNS,Cloudwatch
• Create S3 buckets and managing policies for S3 buckets
• Created and Managed User Accounts, Log Management, Group Policy Restrictions, etc.

Windows Admin:
• Good Experience in Active Directory, Group Policy Management, DNS & DHCP
Creating local, global DNS entries for the application URL’s and Cname creation
Experience in User Account Management.
• Supporting different environments like Testing, Prod, Dev and Staging.
• Experience in shared folder provisioning and maintenance (NTFS Permissions)
• Creation of share folder and providing permissions
• Configuring repeated and daily tasks using Task scheduler.
• Good knowledge in Group policy management
• Installation and upgrading McAfee AV using ENS and EPO
• Configuring perfmon (performance monitoring) counters on windows servers and validating server performance of
servers.
• Experience in windows, configuration, troubleshooting Windows OS.
• Knowledge on deployment, management and application configurations in software configuration management.
• Good knowledge in Exchange servers: File permissions.
• Troubleshooting high CPU and high memory utilization issues

EDUCATION
Bachelor of Engineering ► The Oxford College of Engineering Aug 2014 - Sep 2018

LANGUAGES
English | Hindi | Kannada | Telugu | Tamil |