ANGELA STREIGHT

26461 Lucky Stone Road 202, Bonita Springs, Florida 34135

239.450.2478
angelastreight@yahoo.com

REGIONAL SALES DIRECTOR

PROFILE OVERVIEW
Dynamic strategist of revenue increases and operational efficiency, offering mor
e than 15 years of accomplished-based record in sales and management operations
within call center and office environments. Decisive and growth-focused with unp
aralleled work ethics and innate ability to lead multiple teams and leaders towa
rd peak performance. Highly successful in optimizing revenue in key accounts, as
well as in revitalizing business-to-business and consumer-to-business relations
hip in diverse markets. Motivational leader with superior interpersonal skills i
n identifying areas for improvement, as well as in developing strategic plans an
d solutions to render decisions critical to both the company and employees’ advantag
e.
Areas of expertise include:
- SALES AND KEY ACCOUNT MANAGEMENT
- STRATEGIC PLANNING AND REALIGNMENT
- EXCELLENT CUSTOMER SERVICE / CLIENT MANAGEMENT
- INVENTORY AND BUDGET MANAGEMENT
- TRAINING AND TEAM PERFORMANCE OPTIMIZATION
- PROCESS IMPROVEMENT AND COMPLIANCE

PROFESSIONAL EXPERIENCE

PC Management/Immix Wireless-Central, PA
CALL CENTER DIRECTOR / REGIONAL SALES DIRECTOR Sep 2007-Present
Initially appointed as a regional sales director and promoted to call center dir
ector in October 2009; manage and develop a competitive work environment leading
efforts in human resources management, including motivation, and counseling of
employees. Oversee and align activities related in call reporting and statistica
l analysis.
- Improved call center operations by introducing and executing call record
ings and QA measurements
- Reduced call handling times from 700 average seconds to 400 average seco
nds
- Fine tuned revenue generating initiatives; strategized plans to consiste
ntly meet or exceed all Immix budget and financial objectives including subscrib
er growth, ARPU, churn, CPGA, revenue, operating expense, and EBITDA
- Established new markets, increased share, and broadened marketing presen
ce of Immix by collaboratively working with sales management team in the promoti
on of products and services
- Advised the Vice President in optimizing the company’s marketing and adverti
sing programs and initiatives; examined program results
- Represented Immix throughout the region and motivated personnel to parti
cipate in community programs
Source Interlink, Bonita Springs, FL
Group Circulation / Client Services Manager Sep 2006-Sep 2007
Managed and streamlined client services functions for Curtis Circulation Company
, which includes Newsweek Magazine, The Economist, Hachette Publications (Elle,
Women’s Day, and Road and Track,), and Rodale Publication (Men’s health and Prevention G
uide).
- Directed and developed performance efficiency of three circulation manag
ers in daily business oversight of Barnes and Noble and Borders distribution for
more than 1000 magazine titles
- Analyzed and measured business impacts of expansion opportunities for ma
gazine distribution in the wholesale market including retailers, such as Wal-Mar
t, Target, CVS, and Walgreens
- Ensured compliance and efficiency of a magazine’s current distribution and i
mplemented decision to address clients and the retailers’ needs
- Continuously improved performance of the circulation management team by
establishing competitive standards and expectations / targets and through conduc
ting comprehensive training

PRC, Margate, FL
Call Center Operations / Client Services Manager Mar 2006-Nov 2006
Oversaw and optimized a sales operation that generated more than $7.8M annually
with 100% responsibility for all operations of a third party tele-sales program
for Sprint Nextel (a Fortune 500 equipment retailer). Spearheaded and motivated
3 shift managers, 12 supervisors, and 20 inbound sales associates to strive in g
enerating substantial increases in sales. Streamlined billing and conducted fina
ncial analysis for Sprint Nextel account.
- Key person in enabling the staff to increase call to order conversion fr
om 8.78% to 10.56% in three months
- Ensured coordination and cost-efficiency of operational and corporate re
sources to meet client program objectives
- Successfully created, developed, and managed an inbound sales organizati
on by developing new interviewing processes, recruiting, and training strategies
- Established and standardized the staffing requirements and led the deleg
ation of the management team
- Played a significant role in establishing a comprehensive management tra
ining program to improve culture for agents while ensuring timely resolution of
all client concerns, including all operational, financial, and reporting issues

Office Depot, Boca Raton, FL

Senior Sales Manager Mar 2000-Mar 2006
Singlehandedly managed and developed up to 33 account managers in the business s
ervices, national accounts, and business direct divisions.
- Strategically led each business unit to consistently overachieve monthly
objectives
- Pivotal in the successful execution of the 2005 Awards and Recognition P
rogram for all Viking, BDD, and BSD TAM
- Honored to lead the launch of BSD Telephone Account Management Program;
transitioning $65M in contract accounts and field representation business to 20
TAM representatives
- Facilitated growth in the business base from $65M at a 13% growth rate t
o over $73M, increasing incremental revenue by $13.5M in two quarters
- Surpassed 100% of goal in both quarters while building a strong team and
strengthening customer relations
- Driving force in the development of a bonus plan for the TAM and Anti-De
fection organization, which was approved and employed through compensation and i
s still being utilized today
- Instituted the Outbound Team for Office Depot’s Business Development unit, h
iring 12 sales associates to contact new national accounts and roll out their ne
w contract program, which successfully penetrated Atlanta, Georgia market and se
cured ongoing growth potential

Reliable Office Products/Boise Cascade-Ottawa, IL

Call and Sales Center Account Executive Jun 1994-Feb 2000
Managed and ensured overall effectiveness of the national accounts support and a
ccounted for calling 200-350 cold leads weekly. Sustained potential and existing
middle market customers and maximized skills of 25 new associates.
- Recognized as Sales Champion for the month of April and December while a
chieving runner up rankings in May, June, July, August, September, October, and
November in a 200-person sales center
- Secured more than 500 new accounts and over $700K in sales for the compa
ny in an eight-month timeframe
- Honored with the title of Account Executive of the Week for 42 weeks (ou
t of 52)

EDUCATION AND OTHER CREDENTIALS

(BS) BACHELOR OF SCIENCE IN HUMAN RESOURCES MANAGEMENT ~ Bryer State University-
Birmingham, AL (ONGOING)
LICENSED REAL ESTATE AGENT ~ Palm Beach Community College-Licensed Real Estate A
gent (2003)
LEADERSHIP EXCELLENCE-OFFICE DEPOT ~ Art Szobeck Sales Training-Philadelphia, PA

PROFESSIONAL TRAINING
National Seminar Courses in Human Resources ~ Advanced Human Resources ~ How to
Communicate Effectively
Art Szobeks Sales Courses ~ Communication for Women in Business ~ Microsoft Exce
l I and II

AFFILIATIONS
Active member of seven different Chamber of Commerce organizations in 10 countie
s of Central Pennsylvania as well as March of Dimes Organization, MDA, SPCA of C
entral Pennsylvania, and National Realtors Association of Florida

AWARDS AND HONORS

- Sales Manager of the Quarter (Q1 2005, Q2 205, Q3 2005)
- Sales Manager of the Month (Jan, Mar, Apr, June, Aug and Sep 2005)
- Call Center Manager of the Year (2003)
- Call Center Manager of the Quarter (Q4 2002)
- EOS Achievement Recognition Award (2002)
- Quality Calibration Championship Award (2001)
COMPUTER SKILLS
Microsoft Office: Excel, Work, Outlook, and PowerPoint; PeopleSoft HR System; Pa
ychex Payroll System; Kronos Payroll System; and GoldMine Contact Management Sys
tem