Common Problems & Solutions
Many problems may be solved by a simple reboot, Hard shut down, or turning Wi-Fi to the devices off and then back on. Remember
that if the power is out, there is probably no Wi-Fi even though the computer runs off battery power.
Problem
Computer won’t start
Problems with computer loading websites
App is stuck/not responding
Allow/block Cookies
Flash is disabled
Computer Won’t Charge
Can’t access assignment
Cursor has disappeared
“Chrome OS is missing or damaged.
Please remove all connected devices and
start recovery” message
Computer is running slow
Can’t connect student device to a printer
Can’t email a parent/guardian from a
student email
My browser has zoomed in/out and I cant
see all the functions etc.
Disable/Enable Auto-repeat for letters
Map Test Screen Resolution Problem
Solution Who to contact if
solution doesn’t work
Check for light on Power Button of device: School Tech
● Orange (dead); plug in to charge then hard shut down
● White; hard shut down till light disappears
● No light (contact tech at school)
Hard Shut down
-Hold the power button for 10-15 seconds and then release it
and try turning it back on.
1. Clear Cache Tech hotline
2. Update Browser
3. Allow cookies
4. Hard restart
*Click on link for specifics
Laptops only Tech hotline
Ctrl +alt +delete
Task Manager
Click on App you want to quit
“End task”
Going to the 3 dots in the browser bar >>settings>>privacy & School Tech
Security >> site settings >> cookies (change from blocked to
allow)
FLASH IS NO LONGER USABLE EFFECTIVE DEC. 2020
● Unplug the charger from the computer and flip it upside School Tech
down, then reconnect it.
● Make sure the charger port is clean where the power
connects to the computer.
● Check the connection to the wall.
● Hard reset (hold the power button for 10-15 seconds
and then release it and try turning it back on)
● If it still won’t charge, leave it plugged in while using it
and report it to the school tech
● Contact teacher first
● If the question is a tech support question that cannot be
answered by the teacher, the teacher will direct your
request to the School Technician and/or school TIS for
help
● If the school tech cannot assist, it may be forwarded to
the tech hotline/District TIIS office (who can only
provide help for District supported applications).
Put the device into tablet mode and back out by flipping School Tech
back the screen 2x. The cursor should reappear after
the second flip.
The operating system must be reinstalled by the school School Tech
1. Clear Cache Internet provider
2. Update Browser School Tech
3. Allow cookies
4. Hard restart
*Click on link for specifics
5. Check your internet connection strength (call provider if
problem persists)
6. Restart your wifi access point
Student devices do not connect to printer
As a security feature to protect students, students cannot email
outside of the kcsdschools.org and kcsdschools.net domain.
To reset the zoom to 100% hit ctrl + 0
Try adjusting the keyboard settings (settings>>device); there is School tech
a setting called "Enable auto-repeat" that if turned on will
cause the keyboard to repeat letters multiple times (so when
you hit "j" and it writes "jjjj"). It's a sliding toggle bar and you
want it to be closer to the left than the right.
On the login screen, Reset the screen resolution with the School tech
keyboard shortcut Ctrl + Shift + 0 (zero), then close and
relaunch the testing app
Camera/Microphone is not enabled on You will need to allow for the camera and microphone to School tech
Google Meet connect. Click here for step by step instructions.

Audio Problems on Chromebook Click here School tech

Connecting to state issued jetpacks Click here Verizon (see link for
instructions)

Internet is not working ● Try resetting your wireless access point (turn it off,
count to 10, turn it back on)
● Check the bottom right corner of the Chromebook for
the connection status. Means the internet is strong,
so try a hard reset on the device (hold power button on
Chromebook down for 10 seconds) to reboot

*The district does not provide support for home internet; if the
suggestions above do not work, please contact your internet provider.

Everything else will connect to my internet 1. Do a hard reset (hold power button on Chromebook School tech
and is working fine, but I can’t get my down for 10 seconds). Leave Chromebook off.
Chromebook to connect 2. Turn your wireless router off.

*If these suggestions don’t work, you will need to bring the device to
the school for a quick wipe or other service.

Quaver Music is loading slow/not Try running the diagnostic on Quaver’s tech support line. Hotline
performing well https://help.quavermusic.com/support/tech-support/

FAQs

FAQ Who to Contact

Can you give me my textbook login? Teachers have log in instructions for students.

Can I get my Username/password for Google products? Teachers and K-8 librarians can help you recover your
passwords. For a reset, you can contact your librarian or the
tech hotline

Who can reset my password for my Chromebook/Gmail? School Tech/Librarian/tech hotline

Who can reset my password for my 9-12 Dell Laptop? School Tech

What is my PowerSchool Password? Teacher

How can my parents get access to PowerSchool Call school if you do not have a log in.