I.

Main Problem: Slow service speed during lunch

II. Sub Problems: Intense competitions and declining number of customers
III. Obj: Faster service speed/ save remaining loyal customers
IV. SWOT ANALYSIS
S- Affordable Price
W- Slow service during lunch
O- “Suki logic”
T-Intensified competiton/ Declining number of customers

V. ACA
1. Increase Manpower/ Expand the business
P: Increase service speed in general
Hawthorne Effect
C: Increase expenses bec of salary/ Longer time to implement bec of the hiring
process

2. Change of shifting schedule

P: Increase manpower during lunch
C: Weaker manpower during earlier and later shifts
3. Trainings for efficiency
P: Employees will be more knowledgeable in handling customers
C: Training costs
4. Upgrade of equipment and processes
P: Faster food preparations
C: High initial costs for equipment; Equipment maintenance; Lower manpower

ACA 1 ACA 2 ACA 3 ACA 4

Fees 2 5 4 1
Service Speed 5 4 3 3
Customer Satisfaction 5 3 5 4
TOTAL 12 12 12 8

VI. Planning: To serve as much customers

Organizing: Fixing of shift schedules and preparing beforehand for faster processes
Leading: Connecting w employees
Controlling: Comparing current sales to previous sales esp during 11am-1pm