KATHY DELAY

Yorba Linda, California * cell: 714-404-0045 * kd1c24b1@westpost.net

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Finance Operations Executive / Controller
Results driven executive with 15+ years of expertise in finance leadership, oper
ational performance management and financial P&L attainment in multimillion doll
ar organizations. Dynamic leader accomplished in driving growth and sustainabili
ty through design and implementation of financial and operational controls and s
trategies that improve the bottom line during both complex turn-around times as
and high growth cycles.
* Extensive in-depth management of accounting close, financial reporting, budget
s and forecast projections, sales and account profitability modeling, statistica
l analysis, inventory control, cash flow management and functional expertise of
Contract to Collection process.
* Superior collaborative business partnering with corporate and regional managem
ent teams to interpret results, identify business issues, design solutions and i
mplement change to ensure attainment of financial objectives.
* Passionate, energetic team leader with proven success in fostering motivation,
productivity, and cohesion through mentoring, training, team building and effec
tively managing talent progression.
* Strong project management talent with experience championing both corporate an
d regional initiatives to fully leverage resources, drive operational efficienci
es, develop best practices, increase customer satisfaction, maximize profitabili
ty and integrate new policies and procedures.
* Reputation for strong work ethic, exceptional commitment to customer relations
hips, industry knowledge, approachability and ability to "make things happen".
* Exceptional consultative leadership implementing advanced ERP client system up
grades for Accounting, Order/Invoicing, Purchasing and Inventory Control.
Professional Services * Distribution * Automotive
Core Competencies:
Accounting Management Presenter & Facilitator
Strong Business Acumen
Results Driven Leadership Technical & Analytical Solver
Efficiency Improvements
P&L Accountability Strategic Advisor
Collaborative partnering
Financial Planning & Forecasting Customer Service Excellence Tea
m development
Sales profitability Collections
Account Management

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CAREER ACCOMPLISHMENTS
* Six-time recipient of President's Club Award for outstanding operating plan gr
owth and achievement, yielding consecutive years of double-digit growth
* Improved productivity by 30% and raised customer satisfaction by 15% with deve
lopment and implementation of new policies and procedures for Business Developme
nt Center responsible for Contract Order to Collection management.
* Instituted new tools and process flow to improve accuracy and revenue attainme
nt that augmented profitability by 15%.
* Directed A/R team to repeatedly beat corporate Credit and Collection goals for
six years through account management, improved service levels and centralized s
tructure.
* Drove 20% Revenue improvement through reengineered credit and return process.
* Streamlined monthly projection process to reduce completion by 35%.
* Triggered 20% expense reduction with development of sales expense process and
controls.
* Led cross functional team that identified system/ process inefficiencies causi
ng $1M revenue leakage
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KATHY DELAY PAGE 2
PROFESSIONAL EXPERIENCE
Automatic Data Processing, Inc. (ADP)-LaPalma, CA
Finance Executive - West, Small Business Services (2007 to 2009)
* Reporting to the CFO; responsible for steering strategic, operational, financi
al and accounting direction for matrix-managed field organization that included
17 service centers, 28 sales offices, and 176,000 customers to achieve $365 mill
ion in revenue and $96 million in sales.
* Directed all financial, accounting and control activities, financial reporting
, key operating metrics monitoring, variance and trend analysis, accounts payabl
e, capital expenditures and facility initiatives.
* Established and monitored all departmental budgets. Drove knowledge and culpab
ility to all Management levels through financial presentations, monthly dashboar
ds and ad-hoc analysis to monitor revenue attainment, profitability, productivit
y, expense and headcount levels to meet objectives.
* Heavy Sales Director collaboration to ensure proper contract structure, profit
ability attainment and maximum return on investment for new business accounts.
* Led corporate and regional initiatives to develop, implement and enhance proce
ss efficiencies, data standardization and key reporting.
West Region Controller, Dealer Services (1994 to 2007)
* Reporting to VP & GM; delivered accounting, financial and operational leadersh
ip to regional Executive team for Sales, Implementation, Installation, Training
and Customer Service to achieve goals of $225 million in revenue and $35 million
in sales for products and services.
* Directed accounting, finance, sales and receivables close processes, financial
reporting and analysis, projections, internal controls adherence, capital expen
ditures, facility management, Operating plan preparation and Operating review pr
esentations.
* Managed Contract department responsible for on-boarding new accounts, sales an
d management collaboration to ensure proper contract structure and system data i
ntegrity, monitoring of account profitability, commissions and contract fulfillm
ent.
* Directed Accounts Receivable department to deliver customer support, invoice p
rocessing, credit and returns, collections and cash application to meet corporat
e guidelines for DSO to maximize cash flow.
* Led project initiatives across divisional/departmental segments that increased
productivity, account profitability and cost improvements.
* Cultivated lucrative long-term relationships with customers and vendors to mai
ntain client retention, payment efficiency while encouraging new business develo
pment.
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Additional experience in ERP System Implementation & Design in Distribution indu
stries
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EDUCATION & ACTIVITIES
California State Polytechnic University-Pomona, CA
Bachelor of Science in Management Information Systems/Accounting
Pi Sigma Epsilon - National business and marketing fraternity: 3 year member and
board officer
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TECHNICAL & PROFESSIONAL TRAINING
Technically savvy with expertise in Microsoft Office Suite (Word, Excel, PowerPo
int, Outlook, Access),
Oracle: Financial and A/R, Cognos: Power Play & Impromptu, and Hyperion Essbase
Situational Leadership, Conflict Management, Forte Teambuilding, Diversity Train
ing, Project Management
Leading Client focused organizations and Service profit Chain
Six Sigma Black Belt Certification training - in progress